Mackenzie-Childs has a rating of 2.2 stars from 106 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mackenzie-Childs most frequently mention customer service, barn sale, and credit card problems. Mackenzie-Childs ranks 22nd among Cookware sites.
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I just had the best experience with Mackenzie-Childs. I wanted a desk that was on sale but then dragged my feet (when it was in my basket) despite reminders from them. When I finally decided to buy it, the sale has ended. I was offered 15% discount which was almost as good as the sale. I was impatient and concerned bc of the bad reviews - but they replied immediately to my every complaining email. My desk came within 2 weeks as promised (got it today) and is beautiful. I am so glad I got it. Thank you! Mackenzie-Childs.
Lamp came in with base pieced together. Chips and peeling paint. So disappointed in this quality! And I have tons of MKC pieces. Shipping took forever, and customer service is a joke! Just bought my last MKC! Lamp was more than $200. Home Goods and Amazon from now on! Bye MKC!
Lamp came in with base pieced together. Chips and peeling paint. So disappointed in this quality! And I have tons of MKC pieces. Shipping took forever, and customer service is a joke! Just bought my last MKC! Lamp was more than $200. Home Goods and Amazon from now on! Bye MKC!
Do not purchase anything from them they will keeps charging you card till the items is sent out every week so they will hold your money in pending transition for weeks.
Credit cards are re-authorized for the full amount of the order, or the remaining balance, on a weekly basis, until the full order has been shipped.
I purchased my first item a courtly check mug $58 upon arrival there was what i thought was a speck of something on the inner lip so i washed it in sink and placed it in cabinet. Few weeks later i thought i would use cup for coffee and after drinking rinsed the coffee out saw a brown spot again only larger and spreading RUST - tried to contact MC customer service and emails many times - finally after months a response - their is no warranty sorry. A $58 cup has no warranty?! NO more for me
Mackenzie's policies are super irritating especially on price matching and returns.
I have purchased a product and 2 days I have received the actual product, they have announced a discount coupon. I have mentioned that I wanted price match and their answer was that we are sorry but it has been 15 days since the purchase and only if it is within the 10days they would apply the price match. I am like, it is in the firs 10 business days though. And their answer is a rigid no. Moreover, they are like, "you cannot return those items either because they were final sales". I am like, what do you mean, you cannot sell something without return policy...
But anyways, it is annoying. You pay 5 times more for the design and thinking that you are getting a design product. In the end you face a money-driven sales company rather than a customer-focused design company.
I paid full price ($200) for a Hollyhock Birdhouse, May 2021. Enjoyed it for 2 summers & stored the birdhouse inside during winter. While in the garage, saw paint chipping on the tin top. I wrote and included a photo. The response was, 'sorry we can't help you'. For a company that prides itself on unique & high quality merchandise, it was shocking how they don't stand up for what they sell. Awful Company!
I placed an order on 12/28/22 and 20 days later no items with the order listed as "open" on their website. You can only contact them by email which I did with a response "we have had so many orders that we are filling daily". I like their products but will never purchase online again. We be contacting PayPal with this issue to get my money back
Products used:
None reveived
Every time I ordered an item from the actual MacKenzie's child store I've been worried. It takes forever to get here and one item I never got. It seems like their main priority is money. They don't care about the customers anymore. They don't even ship out catalogs anymore. Which is very disappointing!
Tip for consumers:
The original MacKenzie's child products are a wonderful quality, very durable and very beautiful. what they offer now is nothing compared to how the company started out.
Products used:
Two sets of salt and pepper shakers from the McKenzie's child store this year. all my other purchases have been from antique dealers of the older McKenzie's child's products. I am a lot happier with them!
I can't believe how a company with such beautiful designs doesn't care one iota about the workmanship. I received a Halloween candle holder today and it came with a large paint chip and the overall painting looked as though a 3-year-old did it. The piece was over 100.00 with tax and shipping and I'm going to have to do repair work and re-paint it in areas. That's outrageous, and it's not the first MC item I've received in poor condition. Their merchandise is made in China. That should be a clue. Even some of the paint is inferior. I have a set of MC pumpkins from several years ago and the light cream-colored paint has yellowed. It's really a shame considering how unique the designs are and you can't find similar elsewhere.
Products used:
Decor items
The worst customer service in the world. No updates on orders. They state they will send you an email of your order but never do. I bought an item on sale for $89 and 2 days later it was $49. Sent an email asking if they will refund the difference. No answer. I like their items even though they are overpriced but their lousy customer service is really the deal breaker for me. I order from a lot of different companies and have never experience this level of incompetence..
Products used:
Home decor
I ordered $1000 of wallpaper in April 8. I contacted customer service for a one time courtesy request to return the wallpaper since receiving a diagnosis of stage 4 breast cancer. I understand the policy for returns is 30 days, but my meds are 15K per month and I really need that money to help cover my expenses. After requesting 3 times to escalate up the management chain, my request was denied. How sad we live in this world where people are no longer considered and a profitable company like Mackenzie Childs cannot be humane or empathetic.
Tip for consumers:
Don't purchase from this company. Do business with companies that make the customer a priority.
Products used:
None. I have stage 4 cancer. Wallpapering isn't on my priority list for a house I will have to sell to afford treatment.
My teapot rusted after less that a year. I read several reviews with same problem. I was offered a 20% discount on next purchase. My son bought me the teapot when he was just 22 because he felt it was a special piece. I have not told him it turned out to b garbage. OH I forget they offered to send me a damn screw and wing nut to replace the corroded one. Go Fiqure!
We purchased a tea kettle from them and in under one year, it began to rust on the inside. When we contacted them, we were orginally told that it was MY fault for the rust! We have never had this happen with any other tea kettle. Cant help but wonder if this lousy service comes from the TOP all the way down to whomever handles the email questions. NOT good leadership for a company
If you insist on the brand, order from Neimans or somewhere else. The customer service when going through the Mackenzie childs site is absolutely pitiful. They cant fulfill orders and don't even get me started on wedding registry. They wanted me to chase down family friends about orders... PATHETIC. NEVER AGAIN!
I was surprised to see my purchase with a "made in China" notation. This adds to my conclusion that there is no logical reason for their ridiculously high prices. Perhaps once upon a time they were artistic products but that is so over.
Tip for consumers:
Made in China!
Products used:
Easter rabbit, candle holders, Mackenzie robe.
They have disconnected their phones, so there is no way to call, and they don't return emails asking for status updates. Two weeks later, they have not shipped my order. I just know they will blame it on the mail. This happened last year - it took a MONTH to get my stuff, and one thing was broken, obviously broken before it shipped - and they SWORE that they had made changes. Meanwhile, the gifts I ordered will be too late. This is my last order ever.
I bought a set of 6 pumpkins spelling out SPOOKY. Looked really cute online, was 1/2 off but still cost 45$. Received and was shocked at how crappy it looked. Dollar store material. Cost me 8$ to send back, won't buy from them again. I gave 2 stars b/c customer service was great.
I am a big Mackenzie Childs fan. I have many of their items, however the lamp I received was so poorly constructed I can't believe they would mail this out. See pics! Also their customer service is extremely poor. So disappointing from a business that advertises custom quality and good customer service. However they failed to live up tp both!
Products used:
Rug
This company is absolutely the worst internet retailer out there. On 11/21/21 I purchased 4 mugs from them and paid for with affirm. After weeks of writing to their non existent customer service department they tell me that my order was canceled due to a card decline. Absolutely a brazen lie, don't purchase anything from this place the stuff looks great but you may never get it. BTW it still shows as an open order on their website.
Tip for consumers:
That they do t respond to your emails
Products used:
None I still haven’t gotten them
Just received a floor mat for which I paid $138, and would not mind if it was the quality that used to be associated with this brand. Unfortunately, it looks like an item you would find at a dollar store, very poor quality. Click on the customer service email link and nothing happens-page not found. Very sad- doesn't look line this company will be in business too much longer. Buyer beware!
Tip for consumers:
I would not order from this company again, too risky. No way to contact customer service and quality is not as expected. I have been a customer for many years, this does not seem to be the same company at all. Items are just as expensive but appear to be cheaply made. Buyer beware!
Products used:
I purchased a floor mat and an outdoor entrance mat which I did keep.
Ordered four items and only received one! Very slow customer service. Do not purchase expensive junk made in china! Not high quality!
Dislike their website as far as ordering, searching and final checkout information. I never knew whether or not my order was processed. No order #, no page saying thanks an email would be forthcoming with info, etc. And... two weeks later, still no email, no info, and I'm totally in the dark as to whether or not I'll receive an order eventually. Terribly overpriced (even sale items) and not worth the hassles. Confirmation photo below is from a purchase a couple of years ago... still waiting on more recent purchase
Tip for consumers:
Some very pretty items, but terribly overpriced which takes the joy away from owning them.
Products used:
Kitchen and decorative
I spent over $1000 on ten items and it took over four weeks to receive items. When I complained, I was told to check the FAQ which highlights delays for barn sale items. Waiting that long was not worth the price for these items.
Tip for consumers:
Waiting nearly five weeks for these items was way too long. I won’t be making future purchases from Mackenzie-Childs despite my liking some of their items.
Products used:
Ten various items mostly kitchen
I placed on order at the end of September. One of the items was backordered. However, that date has been pushed back twice with no guarantee of any delivery date. It is the end of December and I'm not sure when I will receive anything. Terrible experience. The $130 spoon rest that I bought broke in two places after 3 weeks. It didn't fall on a hard floor or anything. A half-empty plastic wrap cardboard box that only box fell a very short distance onto it (6-8 inches). The box was very lightweight. I would have expected it to be a bit more durable. It splintered everywhere.
Products used:
Spoon rest, utensil holder
I have about 30-40 pieces of Courtly Check that I bought in years past. Beautiful pieces! And, I love that the imperfections in the painting is part of their charm. However, I just purchased the tea kettle in Royal Check from the Barn Sale. I spent $140 and the quality is terrible! It looks like I painted it myself. Like someone else said, it looks like the Dollar Tree. I heard back from customer service and they said if I want to ensure that the product is to my liking, I should handpick it from a local retailer. Guess that's my last online purchase of MC. Probably my last anywhere with the poor quality issues! Very disappointing and sad!
*****Update- About a day after I posted this, I heard from a different Customer Service Representative at MC. She apparently actually looked at the pictures of the kettle that I submitted and agreed that the quality was subpar. She had the kettle picked up at no charge to me and a new one as been shipped. I feel much better about MC at this point! I brought the rating up to 3 stars because it still never should've been shipped and the first representative was not helpful at all.
I am very disappointed Mackenzie-Childs will not take phone calls, only emails to communicate. I sent them an email 4 days ago and so far no response to my problem. This is not a customer focused company. It will be the last item I buy from them and will advise my friends of the same.
Imaginative, whimsical designs for every room in your home. Shop home decor, dinnerware, home furnishings, holiday + seasonal decor, and more at MacKenzie-Childs. MacKenzie-Childs
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