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MadamSew has a rating of 2.43 stars from 7 reviews, indicating that most customers are generally dissatisfied with their purchases. MadamSew ranks 14th among Sewing sites.
This company does not typically respond to reviews
I have been honestly shopping with Madam Sew for nearly a year now, have probably spent at least 200-300. So far no problems. I feel they are an excellent company. They have shipped quickly and I feel like they have a high quality with their products. So far no complaints.
This company treats their customers badly. Accidentally bought the wrong sized tool and immediately contacted customer service via the chat on their webpage. I asked if I could exchange it for the correct size and be invoiced for the difference and they said no. I asked to cancel my order and they refused. Poor customer service. Beware.
This company treats their customers badly. Accidentally bought the wrong sized tool and immediately contacted customer service via the chat on their webpage. I asked if I could exchange it for the correct size and be invoiced for the difference and they said no. I asked to cancel my order and they refused. Poor customer service. Beware.
Tip for consumers:
You cannot alter orders in any way once you finalize the transaction, even if it's just minutes later. They will not let you cancel or modify the order. If you chose the wrong size of an item, you have to wait for it to be delivered, pay to ship it back to them, and then reorder the correct size (and pay for shipping again)
I have been honestly shopping with Madam Sew for nearly a year now, have probably spent at least 200-300. So far no problems. I feel they are an excellent company. They have shipped quickly and I feel like they have a high quality with their products. So far no complaints.
Tip for consumers:
Thank you for the chance for defending them.
Products used:
Every single product has been in working order. I consider it an excellent experience.
Every thing I bought from Madam sew was of high quality and was exactly as I wanted. I have no complaints of any thing.
Tip for consumers:
I had no problems with the order. was easy and products came in good time frame.
Products used:
heat ruler, clips,elastic Happy with all.
My package arrived today in the typical packaging of a drop-shipping service. The package literally said that it came from the Qinghai Province, even though MadamSew claims to be an American company. Within the parcel, my items were crushed too.
Hi Alix,
I'm truly sorry for the inconvenience you've experienced. We value your business and can be assured that we are not a drop-shipping company. We are small USA business composed of 10 members. Within our team, we have 2 product developers that design new products. We launch about 2 new own-designed products every month.
Hope to you see again on our website.
Maxence Nobels
CEO, Madam Sew
Placed an order Dec 26th still not shipped as of Jan 6th 2024. Customer service said on Jan 3 they would ship in 24 to 48 hours that time has passed. The items will now be too late for the event I ordered them for. Will contact my credit card company for a refund
Products used:
Nothing has arrived yet
I was sent an item not ordered and charged. Company said they would pay for returning shipping and credit my account. Nothing in two weeks time. I have contacted them a total of four times and still no action. Would never buy from them again.
Tip for consumers:
I was sent something I did not order but have not been able to return it.
Products used:
none
Hi Barbara,
I sincerely apologize for the inconvenience you've faced with your recent Madam Sew order. Your feedback is crucial to us, and we deeply regret the error in your order and the delayed resolution.
We've identified the issue with communication and are addressing it to ensure better service in the future.
Your satisfaction is our priority.
Maxence Nobels
CEO, Madam Sew
Ordered 5 items received 4, cannot get them to answer the question about the 4th item. They avoid the question or simply do not answer me. I simply want the item or a refund. Seems simple to me.
Hi Ann,
I'm deeply sorry for your disappointing experience. We apologize for the packaging issue and any damage to your items. This is not reflective of our standards.
Maxence Nobels
CEO, Madam Sew
Gain trust and grow your business with customer reviews.
Based on customer input, we soon began to develop our own products. The ultimate presser foot set and the heat erasable fabric marking pens were the first to be introduced in our shop. Ever since, our product development team has been working hard to bring nifty new sewing tools to the shop.
MadamSew.com has grown to be more than just a store, we are also a community where people can get inspired by, and interact with like-minded people. Our customers share inspiration, successes, & challenges with fellow sewing enthusiasts on our Facebook groups, Instagram, and Twitter. The MadamSew team contributes to the community through blog posts, tutorial videos, and comprehensive manuals.
MadamSew was founded in March 2017 by brothers Mark and Richard Fiers. Both of their grandmothers are avid sewers. While looking for sewing-related presents for them online, they found that there were a lot of handy tools available that a lot of people didn’t know about. That inspired Mark and Richard to start MadamSew.com, an online-only store that offers carefully selected sewing tools intended to make sewing easier and more fun. Richard, a former teacher, immediately adopted a focus on providing in-depth instructions with the tools sold in the webstore, along with top-notch customer service, in order to best assist customers. The store was an instant hit, and MadamSew rapidly grew to a company with more than 10 employees and inventory in 2 warehouses (main warehouse being in North Carolina).
Hi Lanta,
I'm deeply sorry to hear about your experience with us. This falls short of the service we aim to provide. Please accept our apologies, and we'll use your feedback to improve our processes. If you have any further concerns, please don't hesitate to contact us directly.
Maxence Nobels
CEO, Madam Sew