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Madison Trust Company has a rating of 4.85 stars from 169 reviews, indicating that most customers are generally satisfied with their purchases. Madison Trust Company ranks 61st among Investing Other sites.
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Our clients use Madison Trust to invest their retirement funds with us. They often have confusing questions or need lots of help. Amanda P has been an invaluable asset in advising our customers, coordinating rollovers and seeing that the funds and paperwork get to where they belong. she accomplishes all with a positive and upbeat attitude and we appreciate it.
Beware of Madison Trust Company! Their deceptive and manipulative approach to fees will hit you with unexpected charges for any and every transaction (there is nothing they do - that other Trusts do in the course of business that they won't charge you a fee). They lure you in with promises they don't keep and hold your money hostage. Their extensive list of hidden fees adds up quickly, leaving you frustrated and financially drained. Avoid the frustration and find a more ethical company to work with. Do your research and ask for a clear explanation of all fees upfront. Protect your hard-earned money by staying away from Madison Trust Company.
Beware of Madison Trust Company! Their deceptive and manipulative approach to fees will hit you with unexpected charges for any and every transaction (there is nothing they do - that other Trusts do in the course of business that they won't charge you a fee). They lure you in with promises they don't keep and hold your money hostage. Their extensive list of hidden fees adds up quickly, leaving you frustrated and financially drained. Avoid the frustration and find a more ethical company to work with. Do your research and ask for a clear explanation of all fees upfront. Protect your hard-earned money by staying away from Madison Trust Company.
I wanted to move some limited partnerships from PIMCO to Madison. It took a year! Untrained employees sent me the wrong forms repeatedly and then used that as an excuse. I could not access cash in these accounts because I was not sure where they were in the transfer process.
Also they have no idea how to handle paying the IRS for UBIT in an IRA or a Roth. They were late in getting me the forms, and they do not know how to EFTPS system.
Tip for consumers:
I would not try to transfer assets.
Also if you have UBIT they cannot handle it.
Products used:
IRA and Roth Accounts
Maria was amazing!
She was very pleasant, very thorough, and very knowledgeable about what I needed today! A rare find in today's world of customer service!
There is a FEE for everything (and they don't tell you this upfront) there is a quarterly fee (which increases by $5.00 almost every quarter, there is a $50 fee to pay the fees, there is a $50 fee to mail your investment check, there is another fee for payments. Their program sounds good initially, but unless your IRA has tons and tons of cash... the fees will kill you.
I believe Madison Trust Company are one of those platforms who hide behind the cloak of managing your account while in the actual sense, they are wrecking your portfolio. They are a dubious platform. All my initial capital of $10k gone despite the fact that they fronted as well seasoned professionals in trading, however the mishandling of my trading account by the assigned account manager opened my eyes; but he also offered to help retrieve my account but the punitive bonuses attached made that impossible. For every $1000 dollar they offer to salvage your account, but with ridiculous conditions attached, like 30% of the former trade volume. I was utterly disappointed and left with close to nothing. Gammarecoup dot tech received my petition and looked into the issue, ensured my recovery hastily. I've had a firsthand experience with this fraudulent Madison trust platform and wouldn't want any other person to fall victim, a stitch in time saves nine. Do not invest with them!
I have only had a positive experience with Madison Trust Company and its representatives. The responsiveness and guidance along the way has been first class and this has made for a seamless experience so far. Their pricing is reasonable and very clearly posted so there is no hidden surprises.
Overall I am very satisfied with my experience and I will continue to utilize their services.
I am very very pleased with my service at Madison Trust. It was a bit tricky at first but after 4 years with Madison I would never go anywhere else. My checkbook IRA account is doing wonderfully with Madison and their fees are some of the most reasonable in the business. I am a Madison Trust customer for life!
I have had the opportunity to interact with Madison Trust Company and their Customer Support group several times over the last 2 years. I have always been very impressed with their responsiveness, communication, and efficiency. It's made working with Madison Trust a real pleasure. I'm a very satisfied customer and look forward to many more years of their outstanding service.
Madison Trust always easy to work with and responsive to my SDIRA needs. Personnel always friendly and either gave me answers to my questions or quickly put me in contact with someone who had the answer.
Very easy to set up the self-managed account in order to invest in private funds. All transactions and periodic updates can be done efficiently on line.
thanks. Randy
I have had an account with Madison for over 2 years now. I use it to invest ROTH IRA money into some non traditional investments. Service has been excellent
Madison is very clear about their fee structure and processing time. I always get an answer when I call the company and enjoy speaking to their professional staff.
Madison Trust made the process of self-directed IRA funds easy and efficient. Their staff is friendly and knowledgeable.
My experience with Madison Trust has been phenomenal from day one! Anyone & everyone that I have dealt with, (which would be Anne today), has always been professional, knowledgeable pleasant & helpful! I am extremely pleased that I found them for my self directing IRA, & highly recommend Madison Trust Company!
Have had a exceptional experience from Madison Trust regarding the self directed IRA. I would highly recommend utilizing their services.
During this process I have reached out several times. Each time my questions are answered quickly and correctly. I have also been contacted several times by email with updates and when there were questions. My most recent email was from Liam Stewart who once he was unable to resolve a transfer issue, contacted me so I was able to resolve. I could not be happier with your services and have recommended you to several others.
I was put in touch with Seth to open up a Self Directed Roth account and was going to be transferring from a Morgan Stanley Roth. Seth was incredibly diligent in helping explain everything to me but was also very responsive.
The staff at Madison Trust has been very helpful. All phone calls get answered right away by a real human! I have been very impressed with their service and have referred them to multiple people.
Everyone I have spoken with at Madison Trust is extremely courteous, knowledgeable, and helpful. I am always able to reach someone quickly and get any questions answered.
The support staff always answers the phone right away when I call, which is great. The multi-factor security measures they take gives me confidence that my investments are safe with them.
Brittany was very helpful, competent, friendly and answered all my technical questions on a difficult subject
Just a quick note: I made a one-time additional contribution to an investment you are handling. In your Deposit Information form, I marked my contribution as Non-IRA Funds. You nicely contacted me and asked me to switch it to a Contribution, which I did. The problem is in the wording of your Deposit Information form. It says "Annual Contribution" which gives the impression it is a regular contribution, which this one was not. I spent time studying the various options in that section of the form, and finally went with Non-IRA Fund because I was sending a one-time check that wasn't coming from my IRA. From your perspective, the terminology in this section may appear crystal clear. However, think of it from a customer point of view, who is busy and doesn't know your lingo. If you are interested in solving this issue, I suggest a simple explanatory sentence in the form, explaining what each one means. For example: Next to "Annual Contribution", you can insert a sentence that says, "Check this if you are making your yearly contribution, or if you are making a one-time contribution with check or cash." Of course, you'd need to wordsmith the sentences to be accurate. But don't lose sight of the simple, universally understandable language. This would make it much easier for average people to fill out your form, and save you time and money in support efforts. Thanks.
I have found that the customer service at Madison Trust Company has been professional, helpful, and friendly. They are always willing to listen and to help.
Answering phone promptly and professionally helps ease of transaction. Scheduling of follow up calls are also greatly appreciated. All questions were answered to my satisfaction. Anne was excellent. It all would not have happened if I had not received first sales call from Matt at Broad Finacial
They were extremely helpful in solving my issues with an investment i wanted . They stayed on top and always communicated quickly.
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Madison Trust Company is a Self-Directed IRA Custodian. Our plans enable retirement investors to invest in alternative assets such as physical real estate, private placements, promissory notes, and more.
With an emphasis on customer satisfaction, Madison Trust is proud to offer a competively priced plan with the best customer support in the industry.
In 2009, Daniel Gleich and Mervyn Klein partnered to create Broad Financial, an IRA LLC Facilitation firm. The company was conceptualized after Daniel underwent the arduous process of creating an IRA LLC on his own, to diversify his father’s retirement portfolio. He sought to share his hard-earned experience with others by providing them with a streamlined Self-Directed IRA solution. Within several years, Broad Financial helped 10,000+ clients achieve financial freedom by diversifying their retirement accounts into privately held investments. They were largely successful due to the attentive and personalized service delivered to their clients. As Broad Financial grew, they brought Brian Finkelstein, an industry veteran with 25 years of global market experience, on board.
Surveying the Self-Directed IRA landscape, Broad Financial’s partners realized the need for an IRA Custodian that matched the superior level of service their clients had come to expect. Problems with existing providers included lengthy processing time frames, sub-par customer service and portfolio-based pricing. Clients complained that it simply took too long for their IRA Custodian to address their needs. When contacting their IRA custodian, it took a long time to reach a live person, and when they did, they didn’t always receive clear answers to their questions.
In 2012 Daniel, Mervyn and Brian began the process of establishing a South Dakota Trust Company, and in January 2014 they received their Trust charter from South Dakota.
They adopted a revolutionary phone policy, where every phone call was handled by a live person. Customers who were accustomed to automated phone prompts, call queues and outsourced labor were consistently amazed at the responsive service. The partner’s realized that their efforts were worthwhile when they received reviews from clients like “No endless phone menus just to be routed to a call center somewhere overseas. Instead, your calls are answered by associates who have great communications skills and who really know their stuff! “
The partners also created a pricing structure that was sensible and clear cut. Accountholders were charged a low, flat-rate fee, regardless of the size of their IRA. Whether a client’s account was worth $50,000 or $500,000, their quarterly fee remained the same.
Five years later, with thousands of clients across all 50 states, and 1.5B+ billion dollars under custody, they are confident that their well-priced and service-based model is the right one. They are proud to have stayed true to their vision of delivering uncompromising customer service and a hassle-free experience to individuals and funds alike.
