• Mainely Urns

Mainely Urns

Corporate Values

Overview

Mainely Urns has a rating of 4.93 stars from 1,356 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mainely Urns most frequently mention customer service, difficult time, and timely manner. Mainely Urns ranks 1st among Funeral sites.

  • Service
    9
  • Value
    9
  • Shipping
    9
  • Returns
    3
  • Quality
    574

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 98.3%
Positive
700
Neutral
9
Negative
3

Instant Feedback

436 reviews

7
See all photos

What reviewers want you to know

Positive highlights

  • Customer service was quick to answer my questions and the end product shipped out quickly as well.
  • Quality product and just a great comforting experience all the way around.

Critical highlights

No critical highlights yet

How would you rate Mainely Urns?
Top Positive Review

“Exceptional care and service”

Steven A.
1/5/24

I found Mainely Urns doing a Google search for a nameplate for our recently deceased pet. I was impressed by the selection of pet memorials. I ordered three products. Mainely Urns kept me updated to let me know the massive storms had knocked out all communication at their business. Updated me regularly. And followed up now to make sure I actually received the product. So happy during a very sad time. Thank you for going above and beyond and the exceptional products. Highly recommend. Steven Adams

Top Critical Review

“Package arrived severely damaged with no time to replace”

CHRIS T.
9/25/22

The packaging was not sufficient in protecting the base of the unit. Was severely damaged/crushed so bad that 2 Iarge chunks were chipped off. Suggest they put it in another box with some styrofoam over the top of it. I brought it to a car dealer [family friend] who bondoed it and repainted it for me overnight. As I had no time to return it and get a new one due to the burial date.

Reviews (1,356)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (220) quality product (32) fur baby (19) funeral home (13)
Thumbnail of user stevena1350
1 review
0 helpful votes
January 5th, 2024
Verified purchase

I found Mainely Urns doing a Google search for a nameplate for our recently deceased pet. I was impressed by the selection of pet memorials.
I ordered three products.
Mainely Urns kept me updated to let me know the massive storms had knocked out all communication at their business.
Updated me regularly.
And followed up now to make sure I actually received the product.
So happy during a very sad time.
Thank you for going above and beyond and the exceptional products.
Highly recommend.
Steven Adams

Reason I chose this business:

Best selection.

Thumbnail of user brianh2617
1 review
0 helpful votes
August 27th, 2022
Verified purchase

I bought an urn from here 4 years ago when my first cat died. His sister died recently and it was so important to me that they have matching urns. Well the company discontinued it and it was no longer available. After explaining my situation to customer service, I was put on hold while they went far and wide to search their leftover inventory. They found one and arranged the order for me. Was over and beyond and I can't tell you how much I appreciate it.

Reason I chose this business:

Amazing staff.

Quality
Thumbnail of user kelseyk137
1 review
0 helpful votes
January 16th, 2024
Verified purchase

Not only did we receive a beautiful urn for our loved one, but Mainely was amazing to work with. We had questions about the customization/inscription formatting for our daughter's urn, and Mainely responded quickly and thoroughly. They sent a proof for us to review and approve before shipping, which gave us the peace of mind that we were getting exactly what we wanted. I deeply appreciated their level of service.

Thumbnail of user guyn58
1 review
0 helpful votes
July 7th, 2022
Verified purchase

Great experience and customer service. Thank you very much!

Quality
Thumbnail of user angelab2440
1 review
0 helpful votes
September 9th, 2022
Verified purchase

It was absolutely amazing experience, with them. The URN is absolutely beautiful!

Thanks so much!

Reason I chose this business:

My daughter helped me locate them, and I’m so glad I did!

Quality
Thumbnail of user angelac2673
1 review
0 helpful votes
February 29th, 2024
Verified purchase

Came just in time for service, and the family loved it. It was her favorite color as well. Thank you

Thumbnail of user catherinem1382
1 review
0 helpful votes
September 23rd, 2022
Verified purchase

I have had several contacts with the company for an urn I bought from them. I highly recommend the company and it's product. They were always professional, courteous, helpful and expeditious.

Reason I chose this business:

Value for the dollar, the selection and variety to choose from.

Quality
Thumbnail of user susanc4497
1 review
0 helpful votes
January 4th, 2024

I ordered a keepsake urn and an NFL emblem. I was sent the mockup to approve. Then there was a delay due to flooding in Maine. Mainely Urns kept me informed about the delays, and once it shipped, it arrived in a timely manner. The urn is beautiful. I would highly recommend Mainly Urns for all your needs, human or fur baby. Thank you Mainely Urns for being so on top of everything.

Products used:
Keepsake Urn with wood slab to place the urn on and a Denver Broncos emblem.

Service
Value
Shipping
Thumbnail of user amirz26
1 review
1 helpful vote
June 3rd, 2022
Verified purchase

Great. Great service. Would like to get billed instead of using credit cards.

Quality
Thumbnail of user ingridb199
1 review
0 helpful votes
February 24th, 2024

Friendly and helpful customer service. Beautifully personalized pet photo urn and nice quality. Fast shipping, received in perfect condition.

Products used:
Pet photo urn

Thumbnail of user melanier422
2 reviews
0 helpful votes
October 6th, 2022
Verified purchase

This was the 1st time ordering with Mainly Urns. We are glad we did. Love the product we received. Thank you!

Reason I chose this business:

We found them on our own. Ordered on positive reviews.

Quality
Thumbnail of user jaredf133
1 review
0 helpful votes
November 23rd, 2022
Verified purchase

The site was easy to navigate, the selection was great and we got the urn we wanted. They delivered! Thank you!

Reason I chose this business:

Look and quality of the dog urns.

Quality
Thumbnail of user br415
1 review
0 helpful votes
February 9th, 2024
Verified purchase

I had a very smooth experience. This manufactured marble urn is sturdy, and you can use it in the ground at a cemetery without an urn vault as it is weight bearing. The faux marble was pretty and we got it in my mom's favorite color - purple. I got the standard shipping and it arrived in three days. It was packed in at least two cardboard boxes, very secure. My mom was a bargain hunter and she would have appreciated us saving $500 by purchasing this.

Reason I chose this business:

Great price for the same quality.

Thumbnail of user marycc1
1 review
0 helpful votes
July 1st, 2022
Verified purchase

The shopping experience was beautiful, seamless and responses from them were quite prompt.
I am pleased with the product itself, however I was a little disappointed as the images and writing did not appear to "pop" as much as I expected and I wondered if the "marker whitening" was actually used on my Plaque.

Reason I chose this business:

I chose Mainely Urns because they appeared to have what I was looking for and reviews were great.

Quality
Thumbnail of user joanv266
1 review
0 helpful votes
November 13th, 2022
Verified purchase

I am so grateful to my friends for introducing me to Mainely Urns. It was a pleasure doing business with Kevin. He showed me exactly what I was looking for in a Companion Urn, and I bought it on the spot. The beautiful name plate arrived the following week. I will pass the word.
Joan Villani

Reason I chose this business:

Recommended by a friend.

Quality
Thumbnail of user hollyf253
1 review
0 helpful votes
July 29th, 2022
Verified purchase

This urn is the perfect tribute and final resting place for my dog, Reign, who we often call Reignbow. It's even more lovely in person than in the online photos.

Quality
Thumbnail of user jarrettb37
1 review
0 helpful votes
January 27th, 2024

My 12 yr old German Shepherd passed away January 11th 2024, at 6:46 P.M... I have been devastated since. I chose to have her cremated, and her ashes preserved. I looked around and found Mainely Urns. I designed what I wanted and they created the urn perfectly! I am proud to preserve my baby in this beautiful creation, that Mainely urns quickly and beautifully made for my Angel...Thank You! Jarrett Belfield

Products used:
Urn

Service
Value
Shipping
Returns
Quality
Thumbnail of user vickid381
1 review
0 helpful votes
July 20th, 2022
Verified purchase

The urn I ordered was high quality and exactly as described. The finish and color was beautiful. Ordering was clear and easy. The urn was packaged very well and it was delivered quickly. I am very pleased with my experience ordering from Mainly Urns.

Quality
Thumbnail of user joannab253
1 review
0 helpful votes
September 19th, 2022
Verified purchase

The rpresentatives were thoughtful, polite and helpful at a very sad time in my life.
Thankyou all and gof d bless

Reason I chose this business:

No reason except it came up on google search.

Quality
Thumbnail of user velvam6
1 review
0 helpful votes
November 25th, 2022
Verified purchase

I'm very happy with my purchase. The picture and writing on the front plaque of the box is just beautiful. I would recommend this company to anyone.

Reason I chose this business:

I went thru many sites and was looking for something that was appropriate for him. When I did find it I ordered it on the spot.

Quality
Thumbnail of user matthewh2261
1 review
0 helpful votes
February 25th, 2024
Verified purchase

Quality built frame personalized to memorialize our four-legged family member of 15+ years that passed recently. Professionally and safely packaged to assure a safe delivery. Outstanding communications and customer service before, during and after the sale. Thank you so much and keep up the great work. What you do helps with the grieving process of losing a beloved pet or family member.

Reason I chose this business:

Excellent customer care and product.

Thumbnail of user sheryld170
1 review
0 helpful votes
August 26th, 2022
Verified purchase

So easy to order, and shipping is very fast. No matter if you select an included font style and message, or should you design your own plaque, the end result is beautifully created. Very tasteful!

Reason I chose this business:

Good online reviews.

Quality
Thumbnail of user kennethh1465
1 review
0 helpful votes
November 27th, 2022
Verified purchase

Called placed my order with Meredith, really enjoyed talking to her. The order was described and repeated back to me, I received it in a timely matter. Very happy with my purchase.
Thank you Mainely Urns. Kenneth

Reason I chose this business:

Best price, customer service, items were in stock.

Quality
Thumbnail of user carolr1618
1 review
0 helpful votes
May 28th, 2022
Verified purchase

I ordered a white Garland Drop urn for our mother. It arrived exactly when promised, and is a beautiful urn. I chose a metal urn for durability and was pleased with the quality and look of this one. All family members are very happy with our purchase.

Reason I chose this business:

I chose Mainely Urns for the wide selection and positive reviews online. Mainely Urns has the largest and most varied selection of any of the four online retailers I researched, and by far the best prices.

Quality
Thumbnail of user rosam426
1 review
0 helpful votes
October 12th, 2022
Verified purchase

This is so beautiful! More than expected! I really needed something beautiful like this for my fur baby ashes, this is beyond words! So elegant, pretty, delicate, I am really happy with the product, really happy! The packaging was excellent also, you really care about what you do and the reason why we order these, it's not just an urn, it's something with feelings.

Reason I chose this business:

I saw it on Amazon and I wanted a Pink urn with paw prints and that I was able to personalize with my own sentimental message.

Quality

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From the business

Since 2003 our mission is and has always been to provide the easiest and most economical way for families to buy cremation urns, grave marker and sypathy gifts online We are different because we specialize in the personalization, making a generic urn unique with laser engraving, rotarly engraving, photographs, appliqués, and UV printing.

The Internet ought to be used to help save families money and provide a private, in-home, convenient shopping experience. With over 100,000 satisfied customer Mainely Urns is one of the most trusted and largest online sources for cremation urns, burial urns, pet urns and funeral products.

Business History

In 2003 the owner Michael Madore borrowed a scanner from his brother, took some urn cataglogs from his father in law (sold to funerl homes door to door) and started building a cremation urn website. The name Mainely Urns was intented to be a place holder while he built the website but on the day he went to published the site it needed a name, to proceed, so he just hit 'publish' and went with it. The massive list of companies in Maine that start with Maienly (Mainely Auto, Mainely Small Engine Repair and Mainely Haircuts) added one more to the list, Mainely Urns.

Company Representative

Thumbnail of user michaelm9179
michael m.
President
Typically does not respond to reviews

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