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Maisonandwhite.com has a rating of 1 star from 1 review, indicating that most customers are generally dissatisfied with their purchases.
I've spent the last 2 months emailing Mason and White in an effort to get them to honour a warranty on an item I bought. Two whole months and they still haven't replaced the item. I was offered a refund yesterday and today they're repeating what they told me two months ago - that they can't give me a refund unless it's via Amazon. Amazon have no interest in this as the warranty is with M and W, not Amazon. How many more months have to be wasted before M and W are willing to replace a salt and pepper grinder set? Unbelievable.
I've spent the last 2 months emailing Mason and White in an effort to get them to honour a warranty on an item I bought. Two whole months and they still haven't replaced the item. I was offered a refund yesterday and today they're repeating what they told me two months ago - that they can't give me a refund unless it's via Amazon. Amazon have no interest in this as the warranty is with M and W, not Amazon. How many more months have to be wasted before M and W are willing to replace a salt and pepper grinder set? Unbelievable.
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