EnvatoMarket

Envato aka Themeforest allows theme designers and developers to sell their themes for a percentage. There is no try before you buy so if you buy a theme that has sold 48k times and expect it to be good, and it turns out it isn't that great and even though it says it has features you want they aren't exactly what you want and don't work how you want them to work- their refund policy is denied. However, If you leave a review of your purchase that is negative, they will refund your money which means your negative review is removed and thus protecting their theme resellers from that review affecting their sales. Pretty dishonest.

They're holding my money indefinitely and keep throwing around the word "ASAP" in regards to refunding me. They sold a product that I cannot use and it has been 7 days. The original author never responded to my inquiry asking for support. Why do you get to hold onto money for so long? Go anywhere else but here. The authors can ignore you (despite advertising support is included) and Envato will string you along and not refund you.

This used to be a reputable company. They use bots instead of customer service. Same scripted responses with no avail of fixing the issue. They have some huge security issues which is frightful. You can authenticate yourself through google and facebook only to have fraud alerts on your credit card you will have to rectify. I have contacted the author of this wordpress theme. Sadly Envato has full control, meaning they can stop authors from making money do to their bot security that locks out legit customers.

I am also surprised by all the bad reviews on sitejabber, I got excellent service from Envato, however the theme developer UX wasn't that good, they never replied to a refund request (they did tell me over email that it's up to Envato) but I still had to wait 5 days to be able to escalate the claim to Envato.

Once Envato took over, everything went smoothly

Wish my designer had read up on this company before spending my money. Now I'm wasting my time on disputes because the themes are advertised as doing things they just don't do, and are missing necessary files to make them operational, with ZERO accountability from the sellers or the marketplace.

Oh, and yes, if you file a refund dispute, you will get your account locked INSTANTLY. Of course, they will send you an email saying it's for 'security purposes', and if you 'close any disputes', your account will be restored.

Envato immediately locked me out of my account when signing up to purchase web design themes from Theme Forest. Then, they took over THREE days to respond to my help desk tickets of which I had to make multiple. This caused a client of ours to churn because we were unable to get them the theme they needed in a timely fashion and this was thanks to Envato.

I have been using Envato Themeforest for nearly 7 years. I have purchased nearly 10 licenses so far. Recently, I tried to purchase two more licenses. When I made my purchase, Envato decided to lock out my account out of nowhere. They didn't give me any reason. When I tried to reach the Envato Help Team, they didn't even give me any explanation.

When I searched a little bit, I noticed that I was not alone. There are a lot of customers whose account is locked out without any reason. And this creates a reliability problem for the themes purchased from Envato. I can no longer rely on themes from Envato.

I am no longer able to purchase new licenses. But, I am also not able to access my previous downloads. It means that I will no longer get updates. I cannot access my previous purchase codes. I got literally robbed by Envato.

Do not think that this cannot happen to you. I used Envato Market for 7 years without any problem. One day, without any reason, they just stole all my licenses. It will happen to you as well, sooner or later.

Regrettably, after further investigation, I'm using my discretion and will not be rating more than 1 star. Unfortunately like all customers, I have a number of internal policies in place which, for my own reasons, I do not divulge.
I sincerely apologize for not being able to rate you more than 1 star thank you for your understanding.

If you know, you know. You know.

Anyway - you disabled the account straight away and won't allow us to purchase themes. Will shop elsewhere!

I will avoid recommending this company n the future. I've referred them many times and when I tried to plead my case. "Ticket closed".
LOL
What a joke.

I purchased from them soft software Themeqx Larval classifieds paid extra for support. Well I tried to install for a month reached out to support for 2 weeks never heard anything. I filed a dispute with them for my money back. The author Themeqx refused to refund. So, I disputed that. Now Envato says pretty much oh well not getting your money back. Keep in mind the software has every resource it needs and versions and no support I paid for. Next credit card dispute and fraud charges. If anyone has Themeqx address send it to me please. They seem to hide and don't want to be found.

The site is a scam. Please do not use them. They will charge your credit card and immediately lock you out of their site. No product received. SMH!

Since I was using a VPN when I logged in to envato and made my purchase with a credit card, my credit card company declined it thinking i was in new zealand so I informed my credit card company to approve the payment and then went back into envato to download my product. I downloaded it just fine, but when I logged back in to get my code, they had locked my account. After contacting customer support they said they deleted my account with no explanation.

One of the worst companies on the internet. I had an account with them for 10 years and I had bought many templates from them and then one day after 3 faulty attempts to login my account was suspended! After I tried to contact their support their reply was that my account is permanently suspended because of their policy and that they could not say anything more! The problem is that I have subscription with them and websites that need upgrades from templates I have with those bastards.

Bought a template. Non-functional with a bunch of unlicensed plugins. Don't waste your time. No refund

They're a fraud company. I made a payment for a purchase and they conveniently locked my account after payment was debited from my account. Their Customer Success team sucks and I have been duped off money it seems. No response from them for over 5 days. My invoice and purchase code everything is out of my access.

Nothing good and realized 5 minutes after purchase and they refused refund. Bait and switch scam they should be shut down don't fall for it you will waste 35 bucks

I bought the newspaper theme from themeforest.net which is managed by envato market. Well they gave me a download to a product that would not unlock. The license key was not included. When I tried to get the license key, They say oh this a digital product the key as to be generated thru the system, you have to buy it again because you didnt enter any billing information in. I had to kindly tell him, His system surely took my money for it not to had been entered in. He says nothing he can do just rebuy it and they will refund the rest. Sorry sir thats not how this works. I need a license or a full refund. He referred me to a policy on refund for digital products. So now I have to contact my bank, which is definitely going to get the money back. Be careful who you do business with. They are definitely a legitimate company just scammy policies and are outside of the united states, based in australia. So they really dont care about customer service.

I gave em 3 stars because, I have purchased from Envato-Elements and had no problem. The problem was with Envato Market

Sincerely,
TonyYenz

I dint do my research on this site before I made a purchase, well according to my credit card company I've made 3 purchases. I feel like the Authors are making good reviews on themselves as I made inquires and everyone I talked with told me what a mistake I've made by using this site.As I have enclosed a picture of 3 downloads of the same app that I was said to have made on different days.

Logging into my account I can see the product however it took Envato 2 weeks to find the product and it's not been 3 weeks and they just stopped responding to emails altogether. The issue is a simple fix however no one seems to be working on existing customers vs focused on sales only.

I requested a refund author approved it but envato gave a refund of the wrong item had to request again now they telling me about authorization process

Wanted a Drupal theme to simply and quickly apply to site. After downloading there is a note saying "Note: The installation theme drupal on an existing site very hard" - really did not have the time for fluffing around so moved to WordPress and was up and running in an hour. Asked for refund but now been pointing to terms and conditions basically saying take a long walk off a short pier. Have a theme I have paid for but not using because they themselves said it was "very hard"

They have sub-contractors who sell services under them. The subs do not provide a complete product (it fails to work). When you ask for a refund, Envato throws their hands up and says it is up to the sub, who does not fix the problem. Then, Envato rejects your request for a refund and keeps your money. They are scammers. Look at the reviews. Nobody gives them anything but a horrible rating.

Not worth buying from this site. It is not possible to return the product within 14 days, which seems to be against the general law of buyers.

I am disappointed with the turn of the case with the return. In all other places where I bought this type of products, there was no problem with returning within 14 days and here it is.