• McDonald's

McDonald's

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Overview

McDonald's has a rating of 1.93 stars from 525 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about McDonald's most frequently mention customer service, fast food, and ice cream problems. McDonald's ranks 298th among Restaurants sites.

  • Service
    223
  • Value
    212
  • Shipping
    107
  • Returns
    114
  • Quality
    196
Positive reviews (last 12 months): 9.6%
Positive
17
Neutral
8
Negative
152
60
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their delivery service was stupid, and their customer service was stupid as well.
  • The hotcakes were OK, but the drive thru neglected butter, so I had to use my own at home.
How would you rate McDonald's?
Top Positive Review

“Employees thoughtful and appreciative to customers”

Katherine C.
8/7/23

I was very surprised that I was treated with so much respect and appreciated as a customer even though my vehicle broke down. I needed a jump and had a little electrical short. Over the next several hours I had a couple of meals at McDonald's... I've always loved their food. And it's always nice to be treated this kindly in troubled Waters. Thank you so much Edith at the front counter. She never tired of me, and is always very respectful. Good job With! Good job McDonald's!

Top Critical Review

“The Worst”

Michael B.
1/31/24

Horrible employees, slow service, mediocre food and now exorbitant prices. It's time society puts McDonald's back in their place, serving the people and not themselves! Poor customer service, the employees are third rate (go figure, they're all woke) and the food has not changed for the better. And you folks get record profits, each year. Time for you to be boycotted!

Reviews (525)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (38) drive thru (36) quarter pounder (13) dining room (8)
Thumbnail of user michaelb11801
1 review
1 helpful vote
January 31st, 2024

Horrible employees, slow service, mediocre food and now exorbitant prices. It's time society puts McDonald's back in their place, serving the people and not themselves! Poor customer service, the employees are third rate (go figure, they're all woke) and the food has not changed for the better. And you folks get record profits, each year. Time for you to be boycotted!

Tip for consumers:
Stop going to McDonald's

Products used:
Sausage egg and cheese and coffee

Service
Value
Quality
Thumbnail of user jonh800
1 review
0 helpful votes
January 17th, 2024

I paid for a large FF and this is what I pulled from the bag. I vow to NEVER eat at any McDonalds ever again. We've been fooled our whole lives that this food is tasty. It is far from how a real burger should taste and the FF are just horribly greasy and salty. McDonald's has over a 100k stores worldwide…making billions per year. You pay for a Large fry and get a Medium fry. They steal from you when they clearly don't have to. McDonald's is Garbage y'all. Pure trash.

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Thumbnail of user billh1637
1 review
0 helpful votes
January 7th, 2024

The tables, floor, obstacle course and chairs were dirty. At one time, McDonalds prided themselves on cleanliness. No longer is that the case. The Happy Meals were missing items (apple slices). As a grandparent I would be hard pressed to visit McDonalds again

Thumbnail of user ameliac209
1 review
0 helpful votes
September 20th, 2023

Went in for a meal with the double peels we won, got our meals, qent back later that day ans they said we xouldnr get a mcdlury with it bc wr are under 18, so you saying because we under 18 we cant get a mcflury vut we can go get a full meal being under 18 makes sense don't it

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Thumbnail of user ancennela
5 reviews
0 helpful votes
January 2nd, 2024

With all my heart, I beg you, never eat at this junk food joint.
Little did I know the quality of products stored in the warehouse could be so low. They impose the idea that they use only fresh products to cook their branded burgers, but at the same time, I decided to check it and was terrified. I cut the burger and noticed that the hamburgers cutlet was completely raw and stunk for real.
I'm sure that I will never come over the joints of mcdonalds again.

Service
Quality
Thumbnail of user jackl1022
2 reviews
0 helpful votes
March 5th, 2024

Every store Mc Donald's has I hope shuts down forever... The food is tasteless,they put their sauces on sandwiches so much it slides apart and is annoying to eat.The young adults are joke can't even talk to people or ring up order at all the kiosk are a real bad step for mankind and the way of world Boycott this horrible business and get better food and service.you lost my business and my family's too.

Products used:
Food

Service
Value
Quality
Thumbnail of user kathyf927
1 review
0 helpful votes
March 9th, 2024

I visited the McDonald's in Forsyth, Illinois within the last hour. Ordered my favorite hot chocolate. The cashier took my debit card, swiped it, handed it back, and said nothing. No "would you like a receipt" or even the standard "thank you" came out of her mouth. In fact, I think she gave me the "side eye look" as I pulled away. If she's my cashier in the future I'll be sure to tell her you're welcome. And I don't have proof of purchase because I didn't receive a receipt, but my debit card was used. My name is below.
Thank you!
Kathy Fornear

Service
Value
Thumbnail of user susanp3212
1 review
1 helpful vote
December 13th, 2023

My order was 2 Big Macs, crispy chicken and 6 McNuggets, drive-thru order. The flimsy bag fell apart before I even drove away. One Big Mac fell out of its box. As did the McNuggets. The crispy chicken was just a piece of chicken which had no mayo or lettuce and was just slapped between 2 overly toasted bun halves. This is not what I have experienced in the past and will certainly not go there again.

Thumbnail of user ffmedic118
2 reviews
1 helpful vote
January 12th, 2024

McDonalds at Dorr & Reynolds in Toledo. Poor customer service and laziness That I could live with. An enployee took a piece of trash off of the bottom of her shoe and placed in on the food prep area. The manager was notified and refused to sanitize the area and continued to prepare and serve food from this contaminated prep table. Disgusting. Owner ignores BBB complaints and refuses to refund meals that were inedible due to sanitary conditions

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Value
Returns
Quality
Thumbnail of user mckenzieh29
1 review
0 helpful votes
March 11th, 2024

The menu has become disgusting. No healthy options of grilled chicken or salads. I went with my two kids and bought 1 happy meal, 1 (2) cheeseburger meals and 1 double cheeseburger with a medium drink... $32... it is awful

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Value
Thumbnail of user antar1225
1 review
0 helpful votes
February 27th, 2024

I ordered a burger with everything on it, the smell of that tomatoe was odd kinda rotten.
Will never order it again.
Very disappointed
I'd rather make it at home than order from the gross McDonald's 😝

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Thumbnail of user annalissee
5 reviews
15 helpful votes
October 8th, 2020

I don't know if it's just me but the food was mushy. I'm vegetarian so I can't speak for the burgers there, but the fries were... Weird. They kinda reminded me of mashed potatoes. Also the amount of grease they put on their food is nuts.

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Quality
Thumbnail of user aleck49
1 review
1 helpful vote
January 14th, 2024

So the food is always good I love it alot but its really unhealthy. And they are capitalizing on this new year 2024 by taking away good deals and raising their prices more. The rewards system they used to have used to be good but they took away any good deal they used to have. And the rewards system even after paying 45 dollars there is just not that great. Maybe the large frappe' deal is ok, but I remember back in the day you stamp out 5 frappe's and you get one free. Now its 45 bucks or 45 bucks to just get a little sandwich. The prices here in kentucky are not as inflated as tennessee and oh my gosh they are so more inflated in TN. Do better as an establishment/ business. Stop your inflation! Heck I dont even see promotions for Ronald Mcdonald's house anymore. Probably don't care for the kids much anymore either. What a sad joke and we all know your establishment got a big covid check and tax right off. Make the rich richer and the poor more poor. No wonder there is such low reviews on here for Mcdonald's. Dont forget people WE CAN STILL BOYCOTT.

Products used:
Food

Service
Thumbnail of user rosemarieg95
1 review
0 helpful votes
February 17th, 2024

It's my first time to order in McDonalds then I was surprised that they are not doing a refund I'm very upset 😢 it's not pair coz the location of the driver is not in my location.

Thumbnail of user masanas1
1 review
0 helpful votes
March 26th, 2024

As if that was not enough waiting for soo long.we were told they can't give us straws since we're eating our food in the restaurant. I was experiencing that for the first time. I had to beg for my daughter's straw since she was having milkshake.service@ Landrosmare polokwane is bad,I'm never going back.

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Value
Quality
Thumbnail of user rmarky98
1 review
0 helpful votes
January 21st, 2024

Literally the worst. Missed 2 junior chickens after making a mobile order. Everything I son the screen for them. Proceeded to give me lip about getting my order wrong and getting mad at me after I was being so nice. I dont know just ridiculous

Thumbnail of user lilyhood103
1 review
0 helpful votes
January 6th, 2024

Ordered a good but and they forgot half of it and didnt even put anything on my burger i was very dissapointed

Thumbnail of user claytonr128
1 review
1 helpful vote
January 31st, 2024

McDonald's used to be shmackin but now it just ain't makin me bust a nut anymore. It just don't hit no more:(
-Clayton Rees

Thumbnail of user katherinec955
1 review
2 helpful votes
August 7th, 2023
Verified purchase

I was very surprised that I was treated with so much respect and appreciated as a customer even though my vehicle broke down. I needed a jump and had a little electrical short. Over the next several hours I had a couple of meals at McDonald's... I've always loved their food. And it's always nice to be treated this kindly in troubled Waters. Thank you so much Edith at the front counter. She never tired of me, and is always very respectful. Good job With! Good job McDonald's!

Tip for consumers:
This location is beautiful. One of my faves!

Products used:
Free cheeseburger from Rewards on their app.

For those financially strapped at this moment- you can use the app again for rewards and deals 15 minutes after using it... Wish other fast food did this or similar.

Service
Value
Quality
Thumbnail of user dawn.lempke1972
1 review
1 helpful vote
September 29th, 2023
Verified purchase

Stopped at a McDonald's Donald's inside Loves truck stop in Iowa. Was told they are no longer using registers, use the kiosk. It was a complete $#*! show pain in the $#*!! Took forever. What's worse is this McDs is paying their people 17 an hour! To not do a thing! It's time to boycott McDs, the food was not good at all either. And I laughed as several people walked away and told the worker no, they will go elsewhere.

Thumbnail of user mariae1511
1 review
1 helpful vote
January 25th, 2024

I hate how McDonald's makes you pull ahead in the drive thru when there is no one else behind you. I think I they do it to make it look like they got someone served faster, but in reality it takes longer to get your food.

Thumbnail of user ambercook10406
1 review
0 helpful votes
November 26th, 2023

My sister and I went threw the drive thru and asked for two separate tickets for our food and we ask politely several times and even told the work before we handed her our cards to put our food on two separate tickets and we EVEN after we told her to put it on two tickets she put our orders on 1 ticket, things like this happen all the time. And it just so frustrating!

Thumbnail of user roberts10130
1 review
0 helpful votes
February 20th, 2024

Will never go to a McDonald's again overpriced slow service and I can't understand what the employees are saying when I talk to them and to many order mistakes

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Thumbnail of user Sleesean
1 review
0 helpful votes
February 6th, 2024

Prices are way to high for what your getting. Food looks really small, fries were cold, and the value of the food is awful eat at home. Much better

Thumbnail of user 14142dda
1 review
2 helpful votes
April 1st, 2023

One of the managers, at the store is rude disrespectful and down right mean and controlling. The employees seem either scared of her or can't make a move without her permission. Does not honor specials and acts like she doesn't know what you are talking about. I've seen her do this several times to customers as well as to us. Please know that not all stores are like this I get excellent food and service at other stores but this Hispanic woman is awful!

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