• McMaster-Carr

McMaster-Carr

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

McMaster-Carr has a rating of 4.83 stars from 12 reviews, indicating that most customers are generally satisfied with their purchases. McMaster-Carr ranks 20th among Industrial Supply sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    1
  • Quality
    2
How would you rate McMaster-Carr?
Top Positive Review

“Excellence in Industrial Supply”

Robert D.
4/7/22

I am a purchasing agent for a paper mill. Have been purchasing from McMaster for the 8 years I've been with the company, usually serveral times a week. While there are many industrial suppliers with above average offerings and service, McMaster-Carr leads the pack. Their website is laid out concise, easy to navigate, simple. There search criteria algorithms are second to none. While they don't (or rarely) have the best pricing, their ease of use, fast delivery, access to endless product items and categories and a customer service team that set the bar for excellence trumps pricing. While a key factor in my posotion is getting the best price on any product, the best price is not always the best choice. Many products on their site have competitive pricing. Any industrial supplier great or bad could take a few notes on this company

Top Critical Review

“22 pages of help because they were too lazy to tell you what you need or how anything works right”

Anon C.
6/9/20

There is nothing intuitive about this website - it gives no hint or clue about what country it is in, where it ships to, or even if it is real at all. It is happy to take my credit card, but simply says "shipping and tax will be added" without giving any hint or clue about how much that might be - the entire thing looks like a scam where the hackers didn't even try to make it ask for everything needed to complete an order. If this site is real at all, they need to make it work properly, so customers can actually buy stuff. Nobody hands over their payment details without knowing the price, or where shipping can go to.

Reviews (12)

Rating

Timeframe

Other

Thumbnail of user robertd1608
5 reviews
2 helpful votes
April 7th, 2022
Verified purchase

I am a purchasing agent for a paper mill. Have been purchasing from McMaster for the 8 years I've been with the company, usually serveral times a week. While there are many industrial suppliers with above average offerings and service, McMaster-Carr leads the pack. Their website is laid out concise, easy to navigate, simple. There search criteria algorithms are second to none. While they don't (or rarely) have the best pricing, their ease of use, fast delivery, access to endless product items and categories and a customer service team that set the bar for excellence trumps pricing. While a key factor in my posotion is getting the best price on any product, the best price is not always the best choice. Many products on their site have competitive pricing. Any industrial supplier great or bad could take a few notes on this company

Tip for consumers:
Everyone has their own set of criteria and expectations in shopping industrial supplies. They are not my only supplier, but definitely a regular go to. Try them. If they don't have it on their site they can source it.

Products used:
Pretty much A-Z

Service
Value
Shipping
Returns
Quality
Thumbnail of user jonathans692
2 reviews
0 helpful votes
January 6th, 2020

100%, hands down, the best website design. It flows perfectly, seamlessly, easy to follow design, well though out, A+!
If you can't find what you need here, you are doing something wrong.

Thumbnail of user stevea890
2 reviews
0 helpful votes
March 2nd, 2020

I've purchased from McMaster-Carr many times and they have a lot of stuff you can't find anywhere else. Their catalog is about 3" thick!. Especially super fast shipping, I don't know how they do it but lots of stuff is received the next day.

Thumbnail of user richardb1740
1 review
0 helpful votes
March 18th, 2020

I have done quite a bit of business with McMaster and it always goes well. Even when I miss info that causes my order to be wrong, they always step up to help me get it right.

Thumbnail of user valeks
2 reviews
0 helpful votes
March 11th, 2020

Love these guys, I use them all the time when we have major projects. Very quick on delivery and they have a vast amount of supplies. Www.exitcleanup.com

Thumbnail of user toddr180
3 reviews
2 helpful votes
April 16th, 2020

Fantastic selection shop and R&D parts and other items, their bit on the pricey side but well worth it when you need it.

Thumbnail of user johnm3162
2 reviews
0 helpful votes
August 6th, 2019

While you can certainly find better prices elsewhere, you get what you pay for when it comes to service. I've been using McMaster Carr to purchase items for my business for 10 years now and they have yet to make a mistake or let me down. They have a huge selection of items and almost always next day delivery. Highly Recommended.

Thumbnail of user edp6
1 review
14 helpful votes
January 28th, 2019

Great customer service. Some of the best i've ever experienced in my 50yrs of biz. Fast shipping and great prices. I highly recommend them..

Thumbnail of user carlaf14
31 reviews
66 helpful votes
March 19th, 2018

McMaster-Carr is a great source for most anything a machinist or mechanic needs in the way of small parts, hardware and shop supplies. Their prices aren't the greatest but the selection and depth of stock is amazing.

For prototyping you need only a few parts and McMaster has all sorts of the most ordinary to the most arcane -

Need left-hand threaded rod? Check! 8-32 Wing nuts? Check! 1" stainless steel round bar stock? #8 x 0.750" aluminum spacers? Check!

And the search feature on their website is amazing! Just start to type what you want and it anticipates and displays similar items. Two clicks and you're at the page with the part descriptions, pictures and pricing. Another click and the part is in your shopping cart.

They ship very quickly and the freight charge isn't outrageous. I think they still offer a flat-rate $9 but I could be confusing them with someone else.

Service
Value
Shipping
Quality
Thumbnail of user williamd46
1 review
3 helpful votes
July 9th, 2014

McMaster-Carr is the best place to buy nearly anything for an industrial business. Screws, bolts, gauges, electrical components, you name it they've got it. Excellent shipping and customer services as well. Renown for its efficiency, McMaster-Carr can also be great for personal purchases so long as you know a bit about what you're looking for.

Thumbnail of user anonc7
1 review
0 helpful votes
June 9th, 2020

There is nothing intuitive about this website - it gives no hint or clue about what country it is in, where it ships to, or even if it is real at all. It is happy to take my credit card, but simply says "shipping and tax will be added" without giving any hint or clue about how much that might be - the entire thing looks like a scam where the hackers didn't even try to make it ask for everything needed to complete an order.

If this site is real at all, they need to make it work properly, so customers can actually buy stuff. Nobody hands over their payment details without knowing the price, or where shipping can go to.

Thumbnail of user gaill437
1 review
0 helpful votes
January 19th, 2023

We order parts from them, and the Customer Service is AWESOME. I can email them an order and I will have a response within minutes. I don't usually do reviews, but just wanted you to know, Good Job.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

McMaster-Carr is the complete source for everything in your plant. 98% of the products ordered ship from stock and deliver same or next day.

How do I know I can trust these reviews about McMaster-Carr?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about McMaster-Carr?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business