Midtown Sounds

We are very unsatisfied with our dealings with midtownsounds.com. I would NOT recommend doing business with this company. Their customer service is HORRENDOUS and they can't even follow basic directions. 1) We called their customer service line and left 5 messages over as many days with their 'answering service' that answers their phones during business hours and NEVER received a call back. 2) We tracked down contact information for someone at their company by finding out who had registered their URL and calling him. He seemed surprised. He had no idea what was going on with our order, nor could he seem to find out for us. We told him that since they STILL hadn't shipped our order and we were moving, that we would appreciate it if they could mail our order to our new current address. He said they would. 3) They shipped our order to our billing address that is half way across the country from the physical address we gave them. They didn't even ship it to our first physical address, much less the updated physical address; they just shipped it to our billing address which is NOT where we live. We now have to pay shipping again to get the product we paid for sent to us.