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I purchased a Miele washer/dryer in 2010. Paid $3,200. In 2015 the washer just quit and was leaking water. Called Miele and they had no serviceman to come out for TWO WEEKS and referred me to a licensed company. They came out and had to replace a part which cost me $300+ to repair.The later part of 2016 Bothe machines started giving me problems. The dryer was "clicking" and the bleach dispenser had broken. The bleach would not dispense into the wash. I waited and put it off because I they would charge a fortune due to past experience. Then I finally called and they sent one of their own people out. This employee of MIELE came in and first thing he asked,"Where is my BATHROOM?"! Then when he finished pissing all over my toilet he looked at the machines and said, "You might as well buy new because the washer will cost $2,000 because the "drum" is corroded and the dryer the drum needs to be replaced and that will cost $375++! THEN this corrupt MIELE charged my AMEX $155.00 to beat all for the "SERVICE CALL". When I called to inform them they had committed a crime and illegally charged my AMEX without consent she told me in so many words to go pound sand. THEIR APPLIANCES ARE GARBAGE.
Whenever I try to call Miele "support," there is usually no support at all. I have a canister vac. For the second time, I have extended the wand and it will not go back in. The first time, they promptly sent me a new wand. Now, they want me to run off to a service center to have it looked at - bc, yeah, that's so convenient. It's not only happened to me twice, but is well documented on many sites on the web that this is a problem, yet their solution is to inconvenience me.
I also have a Miele washer and dryer. It took me many phone calls to finally find someone to fix my washer and in the laborious process of trying to arrange service, Miele was NOT in the least helpful. I live near a large metropolitan area, so apparently servicing Miele products is not something repair companies like to do.
So, to summarize -- very expensive products AND accessories (ck out the price of their vacuum cleaner bags), very expensive service that is difficult to find, and BAD Miele customer service. I won't buy from them again. They must be related to Apple.
UPDATE 2021 -- I bought a cordless vacuum directly from Miele. I then had a problem with it and contacted upper management, who referred me to a regional director. He couldn't have been nicer and completely replaced the vacuum.
I purchased a Miele washer/dryer in 2010. Paid $3,200. In 2015 the washer just quit and was leaking water. Called Miele and they had no serviceman to come out for TWO WEEKS and referred me to a licensed company. They came out and had to replace a part which cost me $300+ to repair.The later part of 2016 Bothe machines started giving me problems. The dryer was "clicking" and the bleach dispenser had broken. The bleach would not dispense into the wash. I waited and put it off because I they would charge a fortune due to past experience. Then I finally called and they sent one of their own people out. This employee of MIELE came in and first thing he asked,"Where is my BATHROOM?"! Then when he finished pissing all over my toilet he looked at the machines and said, "You might as well buy new because the washer will cost $2,000 because the "drum" is corroded and the dryer the drum needs to be replaced and that will cost $375++! THEN this corrupt MIELE charged my AMEX $155.00 to beat all for the "SERVICE CALL". When I called to inform them they had committed a crime and illegally charged my AMEX without consent she told me in so many words to go pound sand. THEIR APPLIANCES ARE GARBAGE.
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