Mike Diamond

Every good experience I've ever had with Mike Diamond has been thrown out the window thanks to their service technician Brian. We called because of a leak in the faucet. Brian talked us into replacing the garbage disposal for nearly $900. I had immediate reservations and told him not to do it, but he got all "aw-shucks" with me and I agreed. A day later and the leak (which he never was able to diagnose) is back. Since Mike Diamond also installed the original faucet, I called to ask if they could come out to install a new faucet (which I would buy) at no additional cost, since 1) I had just spent $900; and 2) the problem he was supposed to fix was back. A manager told me I had to talk directly to Brian. Brian told me he couldn't do this, because we had decided to install the garbage disposal and not fix the leak — which he had said must not have been serious since he couldn't replicate it. He said he'd have to charge me DOUBLE what Mike Diamond charged me last year to replace a faucet. While all of my previous experiences with Mike Diamond have been great, the company now feels sneaky, underhanded, unethical, and unwilling to stand by their work. Over the years I have spent THOUSANDS of dollars with Mike Diamond. No more. I definitely do NOT recommend. Do whatever you have to do but find a different plumber!

Needed a plumber on Veteran's Day... signed up on line at 9:20am, got a call at 9:50am, tech out at 10:40am, fixed problem (kitchen drain / laundry drain) and done by 11:05am. Anthony N. Provided excellent service and great communication throughout the service visit and was extremely detailed. Fast and Excellent service. Anthony N. Is an asset to your business and represents Mike Diamond with strength and honor! THANK YOU!

Our plumber was able to arrive the same day we phoned in, due to a cancellation, although we originally were given the next day for the service call. He quickly and easily unclogged both a shower and sink drain, each in different bathrooms, for a total charge of $178 (which included a $10 discount card). My only concern was his not putting cover slips on his shoes, which resulted in some dirt left behind on our floors.

Fabulous service... all within an hour of my initial call. Quick fix, Bathtub drain backed up this morning after my husband and I attempted to clean out the slow kitchen sink two days prior... The 'guys' had a more powerful snake unit that was able to punch through... as they say... a hairball clog... Seemed to do the trick, 30 mins later and we were back in action... True as they say $99 service call and we opted for a 90 day guarantee for an additional $25. Thank you

He came early and fast, and he changed the fill valve quickly. But it was expensive. I hope it lasts long.

Our plumbing tech, Leo Ochoa, arrived right on time and fixed our backed up kitchen sink within an hour. And the work is guaranteed for a year! We are very happy with the friendly and prompt and reliable service. Next time we need plumbing (or electrical) service, we'll call Mike Diamond again.

The two Plumbers were on time and listened to us explain our problems. They asked permission to pull their truck into the yard and then asked permission to come into the house. They were appropriately fitted with face masks and they made sure their shoes were clean. They came up with options to resolve the issues and discussed each one with us with a rough order of magnitude costs. We made the decision on which services to execute and they successfully completed the tasks. We would not hesitate to use Mike Diamond again. They are our go-to plumbers from now on.

Appreciated the fast prompt service. Everything was taken care of by a friendly clean technician. Great job!

I called for service and they arrived 2 hours earlier than I expected. They called first and i said yes for earlier service. After the initial inspection they found a few "little" problems that I didn't know that there was with my kitchen. They fixed my "BIG" problem very easily and saved me several visits in the future and additional cost in the future by fixing "little" problems. With the service agreement I saved quite a bit of money and obtained a better warranty. My tech, #5228, was honest and professional the entire time.

I called to snake a kitchen sink that was clogged. He handled it in 5-10 minutes. I was willing to pay that amount as I was quoted on the phone. Then he said the drain basket needed to be replaced. He said it would be $300 extra to replace it. And two bolts needed to be tightened on the bathroom faucet. The total bill now came to $600. We were amazed and told him "No." He left with $99 plus $20 for travel. Total $119.00 as quoted over the phone when I first called. Beware of upselling as it really is not ethical what they are doing.

So much for $99... Garbage disposal issue turned out to be a plug in Garbage disposal not removed during installation. He removed the plug and then didn't even have a clamp for hose (I provided). What a joke. Then charged me $250... I rarely post reviews but this just takes the cake..

Unbelievable! Bait and switch all the way! Not $99. Quoted $99 + $20 Fuel surcharge. Washing Machine stand pipe behind an in-cabinet washer was backing up. This shares a drain line with a small bathroom sink so I told the plumber it would probably be easier to go in that way. Looked under the sink and remarked that the P-trap was plastic and how hard it would be to clean out. Said he'd do it for $168. I didn't want to wait for another plumber (my mistake) so I agreed. He wrote it up, AND THEN ADDED THE $20 FUEL SURCHARGE! Now at $188. With all his complaining I thought this would take hours. 10 minutes later the drain was clean with no issues. I remarked about the bait and switch and he told me to call his company directly - that everybody complains and NO ONE AT MIKE DIAMOND CARES! I asked him why he would work for a company like that and he said it pays his bills. I paid my bill and told him I would never call Mike Diamond plumbing again, and he said it didn't matter - he had more customers than he could handle! He didn't need or want me as a customer. WOW! Also informed me after the job was done that it had no Warranty! What?

Do yourself, and all the others who might benefit from reading this - NEVER CALL MIKE DIAMOND PLUMBING!

Leo was stellar. He did a great job very professional super polite. I would definitely have Leo again.

I do feel the "Mike Diamond" company over charges. The rates are all pre set so not by the hour. Very expensive but the plummer was on time and did a great job.

Got charged $550 for a service that did not solve the problem. Their diagnosis of the plumbing problem was not even true. Very dissatisfied. Got an independent plumber and fixed the problem the same day.

I had a backed up sink and 2 shower drains. They advertised a $99 per drain service fee. Well the clean out was $99 PLUS $400 more for the water jet treatment to the line. I was OK with that. However one shower line was not moving, and the tech poked it out for 30 seconds with a snake... and charged another $99 (really). Then at the end tried to sell me some enzyme crystals for maintenance... they were another $99 (I refused). The tech Leo was great and very knowledgeable. However, as we all need these services when we have clogged drains... don't gouge customers and upsell services! Will not call them again.

I had a great experience with Mike Diamond Plumbing today. Robert showed up with a face mask. Bonus points! He had a positive attitude. The field manager, Victor, was called. Both gentlemen were professional and straight forward about the job that needed to be done. I am willing to call them back for future work that needs to be done. Their sincere explanation was reassuring.

Had an issue with the water heater. The technician came out, who was very professional and courteous. After diagnosing the problem, he indicated it would needed to be replaced. He quoted $4,000 plus installation costs. Got another company to install a brand new water heater for a total cost of $1200.

We had a Moen bathroom faucet we wanted to be installed.
Two plumbers from Mike Diamond showed up and looked under our bathroom sink then went out to their truck for 15 minutes to write the estimate. The estimate was for $1,175.33 to install the faucet. We paid the $76.41 Service fee and sent them on their way.
The next day, we had a licensed plumber come to install the faucet and he charged us $100.00.
We will let our community, Men's Club, Women's Club, Garden Club, etc. know of these outrageous charges especially for seniors.

Well he cleared the clogged drain but made up his own price (triple the $99 up to $287 cost) because he had to take apart and reconnect the pipe under the kitchen sink which turned a half hour job into a one hour job. Wish I could make $287 an hour, sign me up!

A big and reliable company and they back their work... but you pay for it. You can do it yourself for a fraction of the cost. However, they know what they're doing and are the experts. You can trust them. Can you trust yourself and do you have the time?

I have received service from Mike Diamond Services on a number of occasions over the past seven years. In each instance, the work was done properly and the technicians were very courteous and professional. COVID-19 protocols and footwear coverings are standard procedures. The technicians' methodology is consistent: First is to ask questions about the source of the problem and the manner and frequency of use of the affected hardware. Second is to hone in on the problem and carefully evaluate the requirements for repair. Third is to develop an accurate estimate of the cost. And fourth is to thoroughly review the proposal with me and to review customer rights and responsibilities. Updates and inspections are given along the way. A variety of payment methods are accepted and there is no payment until the work has been satisfactorily completed. I would highly recommend Mike Diamond Services and the technicians.

We had a clog in the main line. They told me that they would not be able to send someone out until Monday, and that the price would be $200. Nothing like what they advertise. We were not able to go the whole weekend without water. When the ad was mentioned they said to call back about 8 PM.

I called the service center and booked an appointment. Was asked if i wanted a morning or afternoon time. I took the day off work to wait for a technician to show up. After waiting until 1pm, i decided to call the service center to see what was up. I was put through to a manager? Louis and was told he wast going to be able to make it until 3 days later. No call, no better, solution.

This is all after being sold a service agreement. Avoid.