MillyBridal has a rating of 4.04 stars from 112 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MillyBridal most frequently mention customer service, wedding dress, and many compliments. MillyBridal ranks 25th among Wedding Dresses sites.
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My daughter fell in love with this dress so without reading reviews, we ordered it. We were excited because there were so many colors to choose from. After placing the order, I researched the company and found that they take photos from designer dresses, and post as their own. I truly thought we would be scammed out of $128. I submitted a few tickets that were never replied to which just confirmed we were going to have to find another dress. I finally received a random reply via their chat assistance log through email which included a link for tracking. I was shocked. We ordered it on 9/15/23 and it arrived yesterday 10/2/23. The dress actually looks beautiful. If you examine it closely you can tell that there are some fabric areas that need cleaned up with trimming and it's not exactly like the designer gown in the photo. HOWEVER, for the price, and the replica of the dress I received… I would order again! Photo reference: the designer dress is in purple on their site and we ordered it in Navy.
I ordered a dress and waited weeks. Dress came with no packing slip or way to return. Dress was the wrong color and the size was not correct. Very disappointing.
I ordered a dress and waited weeks. Dress came with no packing slip or way to return. Dress was the wrong color and the size was not correct. Very disappointing.
My purchase arrived after the date promised, specifically 3 days after my event, rendering it useless. Had to go to another store to buy a dress. I requested a return/refund within 48 hours but company refused. Said that each dress is custom (which it was not, it was a size 2). Customer service is useless. I would give this company a zero rating if able. Look elsewhere, ladies: this company is not worth the money or aggravation.
Milly bridal is a huge scam. The pictures they use do not match what you actually get. Their quality is poor and cheap. The dress I purchased broke on the first try on (not wear) they refused to issue a return. Waste of money.
Tip for consumers:
They ship from overseas, so it’s spends time in customs. The email name and address they use I originally thought was a spam email.
Products used:
Not usable
Amazing dress I loved it and everyone else did! The customer service is great as well and I also got my dress a few days earlier then expected!
DO NOT PURCHASE A DRESS FROM MILLYBRIDAL.COM!
Horrible customer service! My daughter bought a dress for homecoming dance and chose a size 2 based on their online measurement chart. The dress arrived and was WAY too large in the bust. Took several attempts to reach customer service. We emailed a photo of the dress and requested a return and refund. MillyBridal came back and said the dress my daughter ordered was "made to order" and cannot be returned.
"Because all of our dresses are made to order, please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged, It is also listed on our return policy:"- MillyBridal
We did not give specific measurements for the dress we purchased, we simply chose a pre-designated size on their website. This company is extremely misleading and no one should purchase from them! BUYER BEWARE
Tip for consumers:
DO NOT buy from this website!!! SCAM!!!
Dress is made in China, takes forever to arrive (despite $15 shipping), and when my daughter purchased a pre-set size that did not fit her, they claimed this:
"Actually, all of our dresses are made to order and under the strict examination before shipping. As to the measurements, often bust, waist and bottom measurements are all needed to be considered before purchasing because different brand may use the different standard about the sizing."
No matter what they say, they do NOT let you return or exchange any dress you purchase.
After we received our dress, I contacted them within 48 hours to exchange it for a different dress - they told me they couldn't because it was "custom made for us" (which it was NOT, we simply ordered a size 2, NO variations).
SO FRUSTRATED! Customer service is NO help. I guess we are "stuck with it" for $142!
I will never buy from Milly Bridal again and do not recommend unless you know you want to keep what you are ordering!
Wrong style wrong color wrong size wth.! I will never buy from here again spend 168$ for this $#*! yea right!
Dress did not look at all as pictured. It had numerous flaws on it. The dress was unwearable and looked like a child had made it. I sent pictures and was refused a full refund. Do NOT buy from this company.
Their return policy is a bunch of crap! Ordered a bridal gown was not a custom order! It was to big and the cheaply made. Return policy says to notify them within 7 days of receiving. Emailed and called but wouldn't accept a return. Dress was only tried on one time and is still in same condition as received. Now have a dress that my daughter can not wear! Will never again order anything from this company!
Tip for consumers:
Do not order from this company!
Products used:
Nothing! Couldn’t use the dress!
My daughter fell in love with this dress so without reading reviews, we ordered it. We were excited because there were so many colors to choose from. After placing the order, I researched the company and found that they take photos from designer dresses, and post as their own. I truly thought we would be scammed out of $128.
I submitted a few tickets that were never replied to which just confirmed we were going to have to find another dress. I finally received a random reply via their chat assistance log through email which included a link for tracking. I was shocked.
We ordered it on 9/15/23 and it arrived yesterday 10/2/23. The dress actually looks beautiful. If you examine it closely you can tell that there are some fabric areas that need cleaned up with trimming and it's not exactly like the designer gown in the photo. HOWEVER, for the price, and the replica of the dress I received… I would order again!
Photo reference: the designer dress is in purple on their site and we ordered it in Navy.
Products used:
Dress
I ordered a homecoming dress for my daughter. There is so many issues with this company I don't know where to begin. Was told in a message after I ordered that the dress would arrive in the timeframe for the most part. The dance was 10/7 and was told would arrive 10/4 to 10/8. I messaged daily to ensure it would arrive. They claim on their website they will respond within 1 day. Yeah don't count on it. That is until your order ships. Then they tell you it's in transit. I paid express shipping to arrive within 2 days. Well it arrived a week late. Tried to return and am being given the runaround. You have to contact customer service and they have to send you a form to return the item. They find every excuse in the book to not help you. I have 3 emails saying each dress is custom made and as such there has to be a reason for the return. Funny since I just put in a size 10, nothing custom made about it. You pretty much get scammed into thinking you will be getting a dress on time and can return it if there is an issue but that is not the case. So I have wasted $150 on a dress that she won't use. After reading the reviews I see a pattern here so please learn from our mistakes. Oddly enough when I was ordering I didn't really see any negative reviews so I thought this company was legit. Now I see several. Please I can't stress enough buy anywhere else but here.
Products used:
None.
I searched for a black, lace dress for a formal. The description was off the shoulder lace mini dress with feather sleeve. The dress that arrived was sequined from the waist up. After emails because it was over 10 days late, then no response when trying to start the return process, I replied to the email chain for the dress being 10 days later than promised. After explaining that the dress was described as lace on their website, with no mention of sequins, they still refuse to refund. They kept stating they sent the correct dress. I would not have ordered it if I could see (or read) that it had sequins. The photo was a "selfie" type photo, of a girl in a mirror in the dress and you couldn't tell it was sequins.
Tip for consumers:
Their policy said refund if notified 7 days after arrival, which I did.
Products used:
Bought a dress they wouldn't return that was not described as having sequins, but half of it was sequins. (It was supposed to be lace) It was not as it was described or pictured o. The website.
They do not honor their return policy. My daughter ordered 2 dresses that did not fit and made her itchy. I reached out to return and they ignored me the first time. I have emailed them several times and they will not process a return. BUYER BE WARNED. DO not trust them.
Products used:
I bought two dresses for a dance.
They where formal and straight to the point considering my dress. I bought three dresses for my school dances and so far they have kept up with giving me updates and letting me know how far they where in making my dresses.
Tip for consumers:
This was submitted before my dresses arrived
Products used:
Dresses and heels
Dress looks nothing like the website and no one will get back to me for a refund. Do not buy here I would stay away
I ordered my prom dress from MillyBridal last year and it fit beautiful and was high quality. This year I ordered my homecoming dress from them as well, and set in my custom size just like last year, and it did NOT fit well. It was supposed to be a short and cute dress but my boobs were falling out because it was too large up top and the hemline went well below my knees.
Wrong colour wisteria ordered and sent dusty pink. Will not accept return and claim purple is now pink despite me sending the website pictures to show otherwise. Dress sent from China not the UK as per website implies.
Tip for consumers:
DO NOT USE THIS SITE
Products used:
Dress
The picture online is nothing like the one I received nor the one in the photo Milly sent me. The online image is a misrepresentation of the quality of work they are shipping out. Please see the difference below. The website picture is photoshopped where the trumpet part starts. This is false advertising and completely unacceptable.
Products used:
We had to throw away the dress. It was of no use.
I have used the portal to submit a ticket AND the WhatsApp account the contacted to confirm measurements. Dress ordered 3/9,15 day lead time to ship, paid for express shipping. Should have been here 3/27 and it still is processing and not even shipped. Wedding on 4/4 and I had to go buy another dress. And still don't have my money back. Don't buy from them.
Tip for consumers:
Don’t go based on what they say for lead time to ship. It’s been 21 days and still not shipped.
Products used:
Dress
This company claimed they would have a 16 day processing and 6 day delivery. I ordered my dress over 2 months prior to the wedding. They waited till 3 weeks before the date to inform me they will not have the dress to me till 3 weeks after the wedding. And surprise surprise they blamed it on Covid. I will not buy from them I will not recommend them. Also a 2 week waiting period for the return to come back.
I had ordered this dress a month ago and it said it would be here last week and still hasn't arrived and my daughter has her prom in 2 days and she's got nothing to wear. I am so disappointed
Upon receiving my dress, the color of the dress does not resemble the selected color on the website. The return policy clearly states that you are entitled to a return if the color is not correct and they would not grant me my return. Aside from that fact, the dress did not fit as desired so they are NOT true to size. I would not recommend purchasing from this website. They are not helpful and you will not be satisfied.
Ordered a custom prom dress for my daughter, it arrived ridiculously big. I contacted the seller and was told they could do nothing. I asked if they could just take it in as I still wanted the dress, they wouldn't. Such a shame they have terrible customer service
Tip for consumers:
Don't
Products used:
Prom dress
I ordered a prom dress for my daughter from Milly Bridal. The dress I ordered was a standard size from their website, not a custom order. I paid $25 for 3-4 day shipping. After not receiving shipping confirmation after a week, I contacted them and was told that they custom make all their dresses. Wouldn't it be nice to know that upfront and not be mislead with the fast shipping listed? I believe they do that because their return policy on custom made dresses is "no returns". 5 weeks later, I have received my daughters dress. She missed both of the dances she was supposed to go to because she didn't have a dress. The dress isn't even high quality. Their measuring tape must be in a different measurement system that what their sizing information says. I bought a size with measurements that would fit a size D chest. If she wear a size B, we could maybe squeeze her chest into it if she was willing to not breathe while she wore it. Do NOT buy from this company.
Find Millybridal fantastic wedding dresses, prom dresses with trendy designs and great fabrics. Full range of bridal or prom gowns with various silhouettes and colors.
Dear Reagan,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is admin@millybridal.org.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
MillyBridal Customer Care