• Mint

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Overview

Mint has a rating of 3.3 stars from 104 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mint most frequently mention credit cards. Mint ranks 25th among Personal Finance sites.

  • Service
    11
Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
See all photos

What reviewers want you to know

Positive highlights

  • I got my credit cards and back account up and running in no time.
  • I linked my bank account and my Paypal account to them and they've been helping me keep track of my money every since.
  • 2018 Customer Choice Winner

Critical highlights

  • Mint was great when I started 3 years ago (pre-Intuit).
How would you rate Mint?
Top Positive Review

“Love Mint”

Tracy M.
8/18/22

Been using mint for years now to help with my budgeting. Before I just had all my tracking in excel spreadsheets and this is so much easier.

Top Critical Review

“Mint mobile is rubbish”

Fernanda Loureiro L.
1/4/24

I just want to let a review here as I can't do it elsewhere, it doesn't work nowhere and the customer service is rubbish, you just gonna waste your time and money and get stuck everywhere you go. Any good reviews from this company are probably paid, easy to pay Asian people to write good reviews for them.

Reviews (104)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit cards (6) 3 years (4) bank account (8)
Thumbnail of user fernandaloureirod
2 reviews
0 helpful votes
January 4th, 2024

I just want to let a review here as I can't do it elsewhere, it doesn't work nowhere and the customer service is rubbish, you just gonna waste your time and money and get stuck everywhere you go. Any good reviews from this company are probably paid, easy to pay Asian people to write good reviews for them.

Products used:
Mint mobile is rubbish, it doesn't work nowhere and the customer service is rubbish, you just gonna waste your time and money and get stuck with no service and angry everywhere you go.

Service
Value
Returns
Quality
Thumbnail of user willhurtinc
23 reviews
23 helpful votes
December 23rd, 2023

I've had mint mobile now for 6 months. And the moment you use more than 40 GB on the unlimited plan you are seriously throttled down. I thought unlimited men a certain definition. Apparently mint mobile has a different definition of unlimited. You will not have phone service early in the morning when everybody is using it. You will not have phone service around 5:00 p.m. to 7:00 p.m. when everybody's using it. You will not have phone service from 10:00 p.m. till midnight when everybody's going to bed and using it. Mint mobile uses T-Mobile and the priority for T-Mobile is their customers.

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Value
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Thumbnail of user donh439
1 review
1 helpful vote
January 25th, 2021

I was very happy with Mint until I decided to close it. In terms of usability, this site was clearly designed to make it difficult to close one's account. I ran into problems immediately. After two hours they sent me an email that I needed to reset my java script. I did that. I am currently into hour 3 just trying to close my account. Their process is the opposite of customer friendly.

Service
Value
Thumbnail of user sherim84
1 review
1 helpful vote
October 15th, 2019

Although I love the interface of the application - it does not sync well with Chase. I have found that I need to refresh the account, which works about 1% of the time, or totally reset the account up by deleting and readding it.
The budgeting feature is awesome and I love it but if the accounts are not syncing properly, it skews the data in the budget.
As much as I would like to keep using this for my personal budget, I am going to look for something that can actually sync with ALL my accounts.

Thumbnail of user tracym860
4 reviews
24 helpful votes
August 18th, 2022

Been using mint for years now to help with my budgeting. Before I just had all my tracking in excel spreadsheets and this is so much easier.

Thumbnail of user krisj104
1 review
1 helpful vote
March 25th, 2022

If you use mint, pray you never have to change your phone number. After changing mine, I got locked out of my account. Despite multiple submissions of requests to have my phone number changed, I only wasted hours of my time getting bounced back and forth between mint support chat and TurboTax phone support with no resolution. So now I have lost over two years of budgeting trends and have to start from scratch. If you're looking for alternatives, I'm switching to MoneyDance.

Tip for consumers:
Just don't.

Service
Value
Quality
Thumbnail of user lindal2421
6 reviews
4 helpful votes
October 20th, 2021

I really liked services and terms, but the only reason it's not 5 stars is their app. The app works bad, the navigation could be better, please, change it.

Service
Value
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Thumbnail of user tomh2003
2 reviews
4 helpful votes
June 19th, 2023

I've been a long time mint user and I love it. Before Mint I used to track all my expenses and overall budget on Excel. With Mint, everything is in one place and I can see analytics about my spending to change my habits.

Thumbnail of user tracyb553
3 reviews
3 helpful votes
July 24th, 2020

I just tried switching to Mint from Quicken. I thought Quicken was bad when you need help. Mint is a nightmare. All I wanted was to enter a transaction that was older than 90 days. So far I have logged in 14 times, emptied my browser history, restarted my computer 4 times, and started a chat for help 4 times that kicks u out after 20 min. It's been 2 hours and all they do is blame your computer, browser, ect.

Thumbnail of user ericam276
10 reviews
9 helpful votes
October 26th, 2020

I this personal finance app for my personal use, to set reminder for my bill payment, track credit score, etc. Very easy to use application.

Thumbnail of user kesif
5 reviews
3 helpful votes
April 8th, 2021

Their budgeting program helps me same quite a few amount. Good services. Helpful to manage our money.

Thumbnail of user arig33
1 review
0 helpful votes
December 1st, 2021

I don't even understand how or why I am on this email list but I have unsubscribed MORE THAN 5 TIMES and this stupid a** website emails me like 5 times each day. I wouldnt care if the information is good or not at this point LEAVE ME ALONE

Service
Value
Thumbnail of user helenm123
95 reviews
168 helpful votes
September 29th, 2018

I can't recommend this app because it displays only 1 credit score from 1 credit bureau, persistently tracks payments and debits in one's account up to a point but does not keep accurate records of which bank account and which card, in the case of multiple cards and accounts. On occasion, they also display unsolicited offers for loans and supposedly "free" money which likely are scams or lead to trouble. I would use Personal Capital instead though they do not have an app, they have a resident financial advisor who helps with retirement planning and investment decisions. Intuit owns and collects information using the Mint website and app, so Intuit could assert nearly anything to the IRS using the collected data. Be careful.

Tip for consumers:
Block access to apps from your logged in webpage in the bank website after using and removing this app from your phone.

Service
Quality
Thumbnail of user bonniec72
2 reviews
18 helpful votes
February 3rd, 2018

I have used Mint for over 5 years. It is a very convenient place to see all of your accounts and bills. Unfortunately, 2 of my investment companies can no longer be synced with it but found a workaround with tech support to resolve all of my issues and have a much more accurate estimate of my net worth. It is very handy for keeping track of all of my numerous bills and due dates. I highly recommend Mint.

Thumbnail of user sg141
4 reviews
10 helpful votes
August 27th, 2019

My husband and I have separate accounts, and when I tried to link the second one, it would not link. Contacted support. Apparently, since our separate accounts use the same financial institution and therefore the same URL login, even though our user names and passwords are different, Mint will not link the second account; only one instance of the URL login allowed! Note that both Quicken and Personal Capital allow more than one account to link from the same bank. Mint support suggested linking them at the bank... seriously? This completely negates the reason for having separate accounts in the first place, not to mention that our IRA accounts MUST be separate according to government regulations!
Unbelievable. It's apparent that the people developing this software have no real-world financial experience, nor have they talked with their users or done any usability studies.
Bottom line: You get what you pay for (I knew it was too good to be true).
Their advertisers should be aware that the married-couple-with-separate-accounts (a huge demographic, if our friends are any example) will not be reached through this advertising channel. Might want to look at advertising else ware.

Thumbnail of user sandyc14
2 reviews
4 helpful votes
February 18th, 2018

The app is useful and user friendly. Integrates easily with a lot of platforms. However, no phone number to contact Customer Service and staff absolutely incompetent, I mean ABSOLUTELY.

Thumbnail of user elizabethe75
1 review
2 helpful votes
February 12th, 2018

I am preparing to meet my accountant and noticed that transactions in 2 accounts are getting mixed together at Mint and I was told they cannot help me because they can only do 3 months back. I spent so much time sending screen shots of everything they ask for but they always come back and say it is too late. Am I supposed to delete each and every item and input manually in the other account! I might as well just use an excel file. I don't know if they know what they are doing. I used the app for 3 years and this is the first time it happened.

Thumbnail of user terryf300
1 review
0 helpful votes
December 3rd, 2020

Best service ever save'd me when I needed to lower my expenses! Love mint they saved me from losing my phone service!

Tip for consumers:
Get the service it will save you money

Products used:
I got three months service with three months 3 months no bill whatsoever!

Service
Value
Returns
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Thumbnail of user rubenm62
1 review
5 helpful votes
July 21st, 2017

This company is horrible at deleting data. I have been assured all of my data was removed and i would no longer receive emails but have continued to receive emails, and even though i deleted my account three times and had tech support delete it twice, my account still somehow exists. I would highly recommend not signing up for this service at all unless you expect to be a life long user. I personally do not trust them to handle data any more.

Thumbnail of user tuckerm3
1 review
2 helpful votes
April 9th, 2019

We got Mint because we recently retired and want to track our expenses. Unfortunately, Mint's reports duplicated a lot of transactions, especially from Visa cards issued by Chase bank. Consequently, Mint told us for the better part of a year we were spending a lot more than we actually were. It was scary.
Mint's only support is via chat with semi-literate people using fake names in heaven knows what country. All they are interested in doing is making excuses. They have no desire to learn what's wrong with the system or fix it. There are ways to fix the errors, but Mint is so buggy that this takes a long time, especially if you have let the mess build up for a while. Reluctantly, we're going to have to go back to Excel to track our expenses.

Tip for consumers:
Don't

Products used:
Mint

Service
Value
Quality
Thumbnail of user euphrosynel
2 reviews
3 helpful votes
March 27th, 2019

Allows you to view all your financial accounts in real time from one hub. Lots of reporting options. No subscription required.,

Thumbnail of user caitlins6
2 reviews
6 helpful votes
March 25th, 2015

Good app for budgeting. I haven't tried the other apps that do the same thing otu, so I can only comment on my experience with mint.com. Does a decent job of keeping track of your purchases for you. Not for everyone, if people are paranoid about their personal information elsewhere, they are going to be pretty against giving access to something like this to their finances. But it seems secure to me, i've always been comfortable. My major complaints with this service, occaisionally misses a purchase, for whatever reason, and that throws everything off. And it does take some manual work, the automatic categorization is iffy at times.

Thumbnail of user we32
2 reviews
4 helpful votes
April 9th, 2020

I signed up to give it a try (mainly as a exercise for a class I was teaching on Personal Finance). They required access to my bank account, so I input the data. After working with the software enough to see whether it would be useful and something I'd recommend to my students, I deleted my account. A day later, I received an e-mail related to a transaction in the account to which]\Mint.com had access. I looked to make sure the account was deleted, and it was, however, they also allow 72 hours during which you can reopen the account. So, I wasn't too worried.

Now, two weeks later, I'm still receiving e-mail notifications about transactions in that account. They have no phone number nor e-mail address to contact them. My only choice was to change the password on that account. However, they apparently still have all my data and even after deleting the account, they are keeping my data.

DO NOT EVER TRUST MINT.COM. THEY WILL STEAL YOUR DATA AND NOT GIVE YOU ANY MEANS BY WHICH TO DEMAND THAT THEY DELETE IT FROM THEIR SERVERS.

Thumbnail of user johnd554
1 review
4 helpful votes
April 27th, 2016

They say that orders are process within 48 hours. Well 4 days later they still cannot tell me is item has or is going to be shipped. You if they only gave the impression to really want to help or be human this would be different. Instead I get sorry we will send it when we do. Uneducated and frankly un-human people working there. They really have the skill in customer service of a piece of furniture. $#*! a common criminal would have more education and customer service skills.

Thumbnail of user kimberlye10
2 reviews
4 helpful votes
November 27th, 2015

Once I found the services were connected, I tried to use one password for all the accounts. It never worked despite I reset the password many times. I have, since then, not been able to even use Mint, Intuit, or Turbo tax. Jest cannot get it.
Very frustrated.

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3.3
104 reviews
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