Missguided UK

Avoid buying anything from this company!
I am having a nightmare trying to get refunded for a returned item. They do not adhere to their own rules on returns and refunds, and just reply by email with wish washy replies. When I opened a case with resolver, they don't even reply via them. They say they are 'unable to reply via resolver,' which is untrue. They are really dishonest traders. If you want to avoid a stressful transaction, then avoid this company at all costs.

The clothes are of terrible quality. I ordered 7 items. I didn't receive 1 and returned the other four due to poor quality and fit. It took my order 2 weeks to get here, and I am still waiting on a refund. I returned my items 2 weeks ago. Do not order from Missguided.

I sent 2 parcels together with Hermes as a return, received 1 email regarding a refund for 1 item however I have not received anything for the other.
Upon contacting Missguided I was told one parcel had not reached them yet despite me having tracking information proof stating that in fact, it had, on the same day as the other return.
I was told to wait an additional unnecessary 10 days just to contact them again about the same issue and will most likely be told the same thing. Avoid.

Great brand! High quality, great return policy, amazing designs. My absolute favorite! Waiting for a new sale to get more pieces...

I send a return package back to MISSGUIDED. After a month I had not any information about my refund. I contacted with them and they said that they are in no position to honor my refund and I should contact my bank. My bank has nothing to do with this issue and can not do anything for me to take my money back. They just stole 80 euros form me. DON'T BUY AGAIN.

I purchased the babe power perfume and it smells really nice I like the perfume however the design lets it down.
It's like a can bottle and every time you spray it
It gets stuck making it hard to use.as you can see in the video it gets stuck and it's abit annoying

I returned my clothes to this shop and I have not received a refund to this day! I do not recommend this store! Bad quality of clothes

I did two orders one with the 80% and the other one with the 90% off I received them after 10 days ish but I am returning most of them as the quality is awful, they look like Chinese clothes and the sizes are fake. I received items that were supposed to be a size 4 that are way too big and my best friend received items size 10 that could barely fit me that I am size 4. Lots of items missing or they are also sending the wrong items. I am really disappointed as I used to shop at missguided in Westfield and the quality was much better and they were trie to size. Well, I bet I've got what I paid for.

They say I make too many returns it may right too get a refund on in used clothes
If they do not fit or are not nice if sizes wear right I would not have too

They donnot return stuff since companies owner ship changed and tgeir sizes are totally off. Tried reaching out to customer service but they dont care.

Three days to send and three weeks to get my return. Disgraceful and still another five days to get money in my account. Bring back Pony Express, cheaper and probably faster. Transaction to SheIn to send and a return took 10 days. Says it all. Used to be a good company, but gone to the dogs

I am absolutely appalled that I cant speak to anyone or return my goods, what an unprofessional organisation, anyone looking to purchase from this company think again you don't get any help or guidance what a sham company...

I bought my fav co- ord of the year so far! It's the oversized denim co-ord with slouch jeans. The fit is perfect and true to size. I'm so happy with this purchase! The total cost was £53.60 - great value for money!

I am a first time buyer. I spent $158.00 in an attempt to prepare for the Summer. All of the dresses looked the same when I received them. The material was thin and the information and the photos on the website are misleading and untrue. The sizes aren't accurate as well. This is immoral in my opinion. In addition to not being satisfied with the quality of the dresses, their return and contact information is the worst ever. The return policy is misleading. They provide a barcode instead of a physical store address and a tracking number that was not included in the package, I had to purchase it to attach to the package to return.

After I sent package back through USPS as stated in their policy, there was no communication for several weeks. Finally, I tried to contact them and noticed there was no information on how to connect.
After I resolved that issue and contacted them, they asked for a proof of purchase to refund my money which I immediately provided. Shortly after they received my information, I received a message stating they needed a copy of a Proof of Postage Receipt. The USPS does not issue them... The tracking # they provided has no activity.

The post office also attempted to track the package (No Activity) 2.5 weeks have passed. SMDH SCAMMERS:
Also they don't respond on their contact addresses.

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I have attempted to make my order multiple times. Customer service has blamed the bank, I spent an hour on the phone to them everything was all fine. Tried to make the order again it cancelled yet again. They told me to try different browser etc thing I had done previously. Tried again no success. Awful customer service. I'll not be shopping here.

I catorgrize MissGuided in the same league as ASOS! They have found there feet in the online shopping world and in my opinion smashing it. The quality of clothing has enhanced since about 3 years ago when I first began to use them. The reason for this review is because ive ordered clothing from them outside the UK and they have always got to me when stated and in perfect condition and the communication is great on all platforms. I always recommend Missguided to my many friends.

I love this brand... sometimes. I'm an online shopping addict and now and again I'll check to see if they have any new cute stuff in. But the quality of the Clothes is very hit or miss and can lack in quality and duration. Other than that, speedy delivery and helpful customer service.

I ordered a shirt and a matching skirt, £22 & £20, the shirt was very short almost crop fitted! In the meantime I ordered 2 satin dresses, even though they were £30 & £35 they were very poor quality. I requested a refund for the shirt & the 2 dresses. I was sent 2 bar scan codes for each of my 2packages, I returned both packages via my local Asda and both bar codes were scanned & I received 2individual confirmations with tracking codes, 1 for each of my 2packages. A few days later, Misguided sent 2 individual emails confirming they had received BOTH OF MY 2 PACKAGES, the emails have BOTH order numbers and BOTH tracking numbers. I waited for the refunds... and waited. And waited, a week passed and I got a bit concerned so I I'd look up some reviews about Misguided from various sites. It was then I discovered how notorious they are for withholding customers refunds and how many people had to fight like heck to TRY to receive theirs. I immediately emailed and asked what was the hold up. No reply. I emailed again, and again. Nothing! I found 2 telephone numbers for Misguided and I phoned them. MASSIVE MASSIVE RED FLAG! BOTH NUMBERS FOR MISGUIDED.COM ARE "INVALID"! Eventually, I managed to get on their live chat advisory line & spoke to ( via txt)one of the advisors, she said she'd investigate and sort it out, she went off for a while and came back saying she would issue me a refund of £14.30! I thought "What the heck! Where did you PLUCK that figure from? I didn't even order anything for £14.30"! She went away to 'delve a bit deeper' and came back saying I was owed only £30 as I sent back 1package! I told her how wrong she was and explained, the cheeky... woman turned around and told me to go away and check my facts I'm obviously confused! I remained calm and asked if she would give me a reliable email address I could use to send her all my proof of both packages being sent to & received by Misguided, she eventually gave me EXACTLY THE SAME EMAIL ADDRESS THAT HAD BEEN IGNORING ALL MY PREVIOUS EMAILS!, She hung up! Hoping for the best, I sent all my evidence, email proof of posting with both order numbers, tracking numbers, bar scan codes and the emails from Misguided confirming they had received BOTH PACKAGES, I sent everything I could find and a covering email and GUESS WHAT! THEY BLOCKED ME! All my emails bounced back as UNDELIVERED! Please tell me, is that professionalism! I'm so disgusted with their treatment of their loyal customers especially in these times when every last penny is precious and accounted for. Disgusting! Dear customers, just because a site/ company is a large well known name, please please don't automatically assume they are honest and can be trusted, please check reviews on different review sites before purchasing, too often they are quick to send the goods but God help you if you need a refund!

Placed a order for over £254 nothing fit and I ordered a size up on many for comfort fit (10) I've not put on any weight. Everything was super tight more like size 6-8. One of the leggings had the size label sewn at the front of the crotch. Ridiculous.

Now upon trying to return the order apparently hermes drop off will not show up for me because I am returning the full order. And they are making me use Asda which is a distance for me. Or telling me to only return half the order.

They used hermes to deliver this order which consist of tiny clothing cyclings shorts bralettes all of which fit into their large sized parcel bag. Yet the parcel is too big for a hermes return drop off now? "Hermes does not cater for too big returns"! Are you kidding me? What a joke you are as a retailer. I've ordered much bigger parcels than this from other retailers and used hermes for returns. Yet missguided have the audacity to blatantly lie in order to force customers to keep their trashy products.

I will never order from this crap place again. I shop from so many places and this has to be the worst online shopping experience terrible returns service.

Scam company horrible products most difficult returns procedure. NEVER BUY FROM THEM YOU WILL REGRET IT. Will be opening a dispute.

Not happy, The refund and cancellation team were misleading when saying they WILL refund me £40 due to inconvenience and only refunded £25, then when they failed to answer my question ended the Live chat, rude

They will not give you your refund. DO NOT BUY FROM THEM! J that aren't trustworthy at all, really disappointed and frustrated. I have no spent 30 dollar on nothing!

Very disappointed with my last order. It's been a while since my last order on Missguided and maybe quality has changed. I bought one skirt and a supposed 'satin' dress. The skirt was too big (inaccurate sizes - I am EU36 and bought EU34) and also the quality was so cheap. It was only one layer of fabric and nothing else. Also the satin dress as described and as shown on the website, was made of a very cheap fabric material, for sure wasn't satin (don't know even what was it), it was see through and stretchy. I am obsessed with satin fabric and I am sure how it looks like. Both of the items I've purchased were on sale, however believe me even with the low prices it didn't worth the buy. The quality was so bad and cheap, that you can't wear them. It was so disappointing.It's just loss of money. I had Missguided on my fav online stores, however after such experience I will not buy from there ever again. The info and the photos on the website are misleading and untrue. This is immoral in my opinion. The products I bought are:
-Tall Mint Co Ord Double Split Mini Skirt
-Black Satin Puff Sleeve Ruched Mini Dress
I recommend not to buy them as there aren't as shown and as described on the website.
Furthermore, just fyi there is no review/feedback section on their website in order to review your purchases ( and now I understand why). Also they don't respond on their contact addresses.

The lady that assisted me via email was rude and so unhelpful. She told me it was my fault that the item of clothing was dirty and that they sent it to me in perfect condition. How could this be the case?
Otherwise I would have kept it. NEVER SHOPPING HERE Again