• Miss Holly - The Label

Overview

Miss Holly -. The Label has a rating of 4.4 stars from 57 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Miss Holly -. The Label most frequently mention many compliments, customer service, and amazing quality. Miss Holly -. The Label ranks 27th among Wedding Dresses sites.

See all photos

What reviewers want you to know

Positive highlights

  • Good quality work and such great customer service.
  • Definitely will be purchasing more clothing items from Miss Holly.

Critical highlights

  • Ordered a dress with express post to have it arrive before my event.
How would you rate Miss Holly - The Label?
Top Positive Review

“Flawless company”

Miss-Jade K.
7/12/17

After trying so many different online stores I finally found an absolutely amazing site. From choosing the items including the size chart to the check out and delivery process Miss Holly was flawless. My dress was so perfect that it made my engagement night that much better. Would highly recommend this site, especially to those with a tight time frame for delivery as mine came earlier then the expected day of delivery.

Top Critical Review

“I would give "0" star if I could”

Jenny Z.
5/25/21

Well, let me talk about my bad bad experience with this company. I ordered a customised dress and paid in full amount 20 days ago. And I was just trying to talk to them 3 days ago as it's been almost 20 days, and I want to know how it went with the dress. Unfortunately, there was only a few response, even though I tried my best to talk to them ( Facebook, Instagram, emails and phone calls) but nothing has been resolved. I am so mad that I don't think I can get my money back or get my dress by my wedding day. I ordered it on 05/05/2021 expecting it would be arrived before 12/06/2021. At first, the customer service was so keen to respond before I paid. However, They stopped responding right after I paid. They are such scammers and rippers! I saw another review saying that he/she already filed a complaint against them. I don't know what to do … and who can shut them down… All the positive reviews were in 2017-2018, so I highly doubt whether they are authentic or not. They didn't receive any positive reviews from last year, geese, I never encountered such a problem at all in AU!

Reviews (57)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) dress (34) clothing items (3)
Thumbnail of user missjadek
1 review
21 helpful votes
July 12th, 2017

After trying so many different online stores I finally found an absolutely amazing site. From choosing the items including the size chart to the check out and delivery process Miss Holly was flawless. My dress was so perfect that it made my engagement night that much better. Would highly recommend this site, especially to those with a tight time frame for delivery as mine came earlier then the expected day of delivery.

Thumbnail of user kaitlyns11
1 review
15 helpful votes
March 29th, 2018

My awards dress was so beautiful. The lace off shoulder was stunning. It fit perfectly and I felt amazing! Thank you missholly!

Thumbnail of user kristind18
1 review
13 helpful votes
March 29th, 2017

Was so thrilled to order from this gorgeous Australian website and actually have the items come in exactly as pictured and in great quality materials! I ordered two sets- and have already ordered a third because I have never received as many compliments as I did wearing one of their signature sets to a formal ball at my Uni! Their pieces are both classically feminine and fashion forward. My only note is that the skirts on the sets do fit small at least compared to Canadian /US sizing so I would ere on the side of caution when picking a skirt size! Otherwise-these outfits could not be better- so get shopping :)! PS. Did I mention worldwide free shipping?!

Thumbnail of user ariv6
1 review
12 helpful votes
May 30th, 2017

Bought a beautiful gown from miss holly that I used for my commencement ball. I got so many compliments because of how great the fit and shaped look of the dress. Good quality work and such great customer service. I did worldwide express shipping to receive my dress 7 days after I ordered it but got it a lot earlier then expected. My experience has made me into a loyal customer! Ordering me next gown this week

Thumbnail of user jennyz41
1 review
1 helpful vote
May 25th, 2021

Well, let me talk about my bad bad experience with this company. I ordered a customised dress and paid in full amount 20 days ago. And I was just trying to talk to them 3 days ago as it's been almost 20 days, and I want to know how it went with the dress.
Unfortunately, there was only a few response, even though I tried my best to talk to them ( Facebook, Instagram, emails and phone calls) but nothing has been resolved. I am so mad that I don't think I can get my money back or get my dress by my wedding day.
I ordered it on 05/05/2021 expecting it would be arrived before 12/06/2021. At first, the customer service was so keen to respond before I paid. However, They stopped responding right after I paid. They are such scammers and rippers! I saw another review saying that he/she already filed a complaint against them. I don't know what to do … and who can shut them down…
All the positive reviews were in 2017-2018, so I highly doubt whether they are authentic or not. They didn't receive any positive reviews from last year, geese, I never encountered such a problem at all in AU!

Tip for consumers:
Do not buy anything from them

Products used:
Gemma dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user nalily
1 review
1 helpful vote
July 5th, 2018

I ordered an amazing dress from miss holly that was first time. At the beinging I thought it's horrible like others website but unfortunately when I received my order it was an amazing and really love it. The size was the best and about the colour and the shape of dress was an awesome for me. When I wear my dress I look like a queen. I would say big thanks for missholly for an Amazing clothes and I really suggest people to try that website

Thumbnail of user michelineh
1 review
14 helpful votes
May 2nd, 2017

Ordered a few outfits from this site. Shipping was very fast (5 or 6 days from Australia to Canada). Very nice quality. Went to a party with a bunch of socialites and famous people. Everyone loved what I was wearing. Looked and felt like a princess. Will definitely order from here again in the future, can't wait!

Thumbnail of user alexisg25
1 review
12 helpful votes
July 12th, 2017

I absolutely love this website, it's so hard to buy online and trust to have good quality clothing coming in after spending so much money! I bought the lace top with the white slit skirt to match for my Mexico trip and couldent believe how many compliments I got and how many people wanted to know where I got it! I can't wait to buy another set for my Florida trip the quality of their clothing is AMAZING! Looks exacly like the pictures do, Seriously recommend!

Thumbnail of user shelleyb22
4 reviews
26 helpful votes
December 16th, 2019

Never had a problem with the store until last week.
Ordered a dress with express post to have it arrive before my event.
Dress wasn't shipped and told a week for a refund for their stuff up.
So now I have to fork out more money to try replace what wasn't send and wait for my refund to finally appear back in my account.
What should have been a pleasant and easy transaction has turned into an utter nightmare.
Sorry but you've lost a once great customer.

Thumbnail of user samantham135
1 review
1 helpful vote
March 8th, 2018

Absolutely in love with Miss Holly the label I bought the Koi Playsuit in white for Christmas last year and just fell in love with the quality and how well fitted it was, I ended up buying the playsuit in black for a hens party just recently. This label is so easy to recommend to friends that the bride of the hens party bought the beautiful Stella playsuit, which she looked flawless in

Thumbnail of user callies14
1 review
0 helpful votes
March 9th, 2018

We ordered 8 dresses from Miss Holly for my twin sisters wedding and everything was SO a perfect. Their team was so accommodating with our custom order and extremely helpful! The quality of the dresses was amazing. We received so many compliments and my twin sister was beyond happy. There was no way to not look flawless in the dresses and we killed it as bridesmaids thanks to miss holly!

Thumbnail of user alyser1
1 review
0 helpful votes
September 13th, 2017

After searching for months for a dress for my engagement party and coming up short, I finally found the perfect dress on Miss Holly. It was sold out in my size so I tried my luck at emailing the company directly, I received a response almost instantly and was able to place a pre order. It look a little while to come in and be sent to me, but I had time to spare so was fine with that. The dress was amazing quality and I received so many compliments for it.
Would definitely buy from Miss Holly again.

Thumbnail of user gabrielap18
1 review
1 helpful vote
July 5th, 2018

I am delighted with the looks and quality of the dress. The dress is made of a lot of material and is so sturdy and comfortable. I am very pleased with the communication from staff from Miss Holly the label company and if I need to dress again I will definitely contact them. You will not be sorry if you decide to order a dress from them. Praise! I am thrilled!

Thumbnail of user rachaelh23
1 review
0 helpful votes
July 10th, 2017

I recommend everyone buy an outfit (or more) from this company. The clothing is beautiful and well made. I hardly ever order clothes online, but I decided to take a chance on this clothing line. It was more than worth it. I bought a skirt/top set and it is hands down one of my favorite dresses I own. It fits perfectly and it is comfortable. If you are looking for a truly exquisite outfit this is the company to buy from!

Thumbnail of user kristao2
1 review
0 helpful votes
July 23rd, 2017

I recently purchased the Kym Set from MissHolly and am in love. It looks exactly like the photos and fits flawlessly. It's my second time ordering here and all three items I've purchased have been absolutely stunning! I've received a ton of compliments and will most definitely be referring friends and doing more shopping with MissHolly.

Thumbnail of user cassandrav2
1 review
0 helpful votes
July 24th, 2017

I absolutely LOVE this store to bits. The staff are so so friendly, helpful and efficient. I have purchased 2 dresses from this store and both are so beautiful. The material used is of such high quality and is super comfortable. The dresses are both true to size and fit beautifully. I wore the Diana dress to a wedding and I received so many compliments. Miss Holly never disappoints! I highly recommend this store!

Thumbnail of user neavew
1 review
0 helpful votes
July 10th, 2017

Perfect service, replied to every email I sent them with great customer service and fast replies! Shipping to rural nz from Australia only took a week which really impressed me! Overall 10/10! More than happy with my experience from missholly and I will definitely be shopping there again!

Thumbnail of user laurae52
1 review
0 helpful votes
August 3rd, 2017

Ordered the Aurora set from miss holly and honestly couldn't have been happier with the whole experience. I live in Ireland so was a bit wary ordering of an Australian website. However clothing is true to size and exactly as shown in pictures. I needed the dress for a formal so selected the express shipping and it arrived within days, very impressed. The dress was well made and the fabric was perfect quality. Received multiple compliments on it. Aftercare is excellent, the ladies take the time to look at customer photos on social media and comment which is a lovely touch. Would 100% recommend this website and will definitely be purchasing from MissHolly again.

Thumbnail of user almaa9
1 review
0 helpful votes
July 13th, 2017

Amazing dresses! Actual size and it's even better in person! Loved it so much to bad the dress I ordered didn't come with a little shirt or bralet but besides that it's worth buying!

Thumbnail of user jacquiek2
1 review
0 helpful votes
July 11th, 2017

Absolutely IN LOVE with this outfit, it fits perfect and the material is so soft. I am very happy with my experience with MissHolly which has made me a loyal customer and will definitely be referring friends to them.

Thumbnail of user chelseak21
1 review
1 helpful vote
July 8th, 2018

I ordered the while jumpsuit for an event and I love the garment! The outfit fits me so well and the quality is amazing. I will definitely be ordering from them again!

Thumbnail of user elfirdae
1 review
1 helpful vote
October 14th, 2020

I bought a dress from this shop last month. After trying it on, deciding that the dress wasn't for me, I initiated a return request to obtain a refund. I posted the item back to them the next day through Australia Post Express Post (at my own expense). The tracking number shows that the item was received by the vendor two days afterwards.

Their Refunds & Returns policy states that all refunds are processed within 14 working days from receiving the item. After almost two weeks not hearing anything, I contacted them to follow up. I have tried multiple communication channels (emails, phone call, and Facebook message) but receive zero response.

Their Refunds and Returns Policy Refunds & Returns policy states that customers have 30 days to return our order and they can provide an exchange, store credit, or refund, no questions asked. However, I found that the reality is so far from that statement. Yes, they did not ask any questions, but you also did not respond to any of my attempt to resolve the issue. The radio silence is deafening. As a customer, I have done everything right by their policy, so I am just asking for them to return the courtesy. They were responsive up to the point where they have to give me my money back.

I have sought a dispute from my Bank to reverse the transaction as well as lodging a formal complaint with NSW Fair Trading. I hope this business gets shut down as what they are doing is highly unethical. Please stay away from this shop.

Tip for consumers:
STAY AWAY. Do not buy anything from this shop unless you want to lose money.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user joyeel2
1 review
0 helpful votes
July 17th, 2017

I had my reservations on the fitting of the dresses as I have an athletic type of body, but when it came to my doorstep and I tried it on, I was more than happy to find out that I looked like a damn princess in it! I'm planning on getting more dresses and getting my friends to try them! Since I am a photographer, these dresses definitely more than set the mood for a romantic shoot or anything you'd like to style these with!

Service
Value
Shipping
Quality
Thumbnail of user madalenas
1 review
6 helpful votes
February 22nd, 2017

It's been a month since I placed my order and I never heard back from them. Although the first time I order I received all my items and their materials are made of great quality, I'm very disappointed with the way they are handling my second order. It's such a bad costumer service and they never answer emails. No I do not recommend you to buy from theim.

* Miss Holly - The Label attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user julianaw2
1 review
1 helpful vote
March 26th, 2017

Love this boutique. They ship quickly and I am always impressed with their quality and customer service.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user hollys80
Holly S.

How do I know I can trust these reviews about Miss Holly - The Label?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.4
57 reviews
Have a question about Miss Holly - The Label?