• Mobile Unlocked

Mobile Unlocked

Overview

Mobile Unlocked has a rating of 3.23 stars from 558 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mobile Unlocked most frequently mention customer support. Mobile Unlocked ranks 13th among Unlocked Phones sites.

  • Service
    281
  • Value
    108
  • Shipping
    68
  • Returns
    89
  • Quality
    460

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.4%
Positive
110
Neutral
12
Negative
207

Instant Feedback

7,576 reviews

64
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I tried and tried and tried again, to get away from AT&T, and their terrible customer service.
How would you rate Mobile Unlocked?
Top Positive Review

“Satisfied”

Seth G.
4/12/24

This website offers affordable prices and deliveres exceptional results. The unlocking process was straighforward, and their customer support team was helpful nd friendly throughout. Very satisfied with the service.

Top Critical Review

“Very likely scam!”

Bryan Jin J.
1/1/24

They charged over 20% for compatibility check and took 3-4 days for result. After I paid fully $60 and then didn't do anything for a month. Eventually they refused the full refund. Although they promised 1/2 refund then they never issued 50% refund. When I called my credit card bank, they almost filed this as a scam right away, which seemed to prove this company did similar scams for lots of customers. I highly don't recommend their service - very likely scam business!

Reviews (558)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (58)
Thumbnail of user jinhyungjung74
1 review
0 helpful votes
January 1st, 2024

They charged over 20% for compatibility check and took 3-4 days for result. After I paid fully $60 and then didn't do anything for a month. Eventually they refused the full refund. Although they promised 1/2 refund then they never issued 50% refund. When I called my credit card bank, they almost filed this as a scam right away, which seemed to prove this company did similar scams for lots of customers.
I highly don't recommend their service - very likely scam business!

Thumbnail of user sethg184
1 review
0 helpful votes
April 12th, 2024
Verified purchase

This website offers affordable prices and deliveres exceptional results. The unlocking process was straighforward, and their customer support team was helpful nd friendly throughout. Very satisfied with the service.

Thumbnail of user corknutz69
1 review
0 helpful votes
February 17th, 2024

They ask for $26 to unlock. Took 3 days for that to happen. Then they send you message saying "good news, your phone can be unlocked" but you need to pay $50 more. After wiairmf another 7 days... They say you're good to go. But could not unlock my phone. They will not refund. Their final email even has scare tactics of saying if you charge then back it will costs you another $500 in fees etc. I'll take my chances and see if that's true or not... Everything else has been a lie so I guess we will see. 🤷

Products used:
Unlock service

Service
Value
Returns
Quality
Thumbnail of user martins1423
1 review
0 helpful votes
April 8th, 2024
Verified purchase

I appreciated their clear instruction and prompt delivery of the unlocking code. Plus, their customer support team was responsive and helpful.

Thumbnail of user judyh1778
1 review
2 helpful votes
January 11th, 2024

I wish I had never wasted my time or my money with this company! First they want a small payment, then they ask for a larger payment! Well, we have waited well past the 30 days for my daughter's phone to be unlocked and NOTHING has happened! I left a voice mail and no response! The website they tell you to use on the voice mail is not there! Save yourself $100 here and go have a nice dinner somewhere, because atleast you get something out of that! This company is a JOKE!

Tip for consumers:
They do NOT unlock your phone!

Products used:
Mobile Unlock

* Mobile Unlocked attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user zacha146
1 review
1 helpful vote
April 7th, 2023
Verified purchase

So far I have been less than impressed. The initial process seemed reasonable enough, paid 26 USD to check if my phone could be unlocked. It was determined to be possible so I decided to proceed. Then figuring out that they wanted 49 USD additional on top of that, all to release a phone that I could purchase again for $100 new from Samsung. The expense was not made known from the beginning and would have otherwise made me not use this service at all. I have now waited 3 days with no end in sight when it was predicted I would have the unlock code in 24 hours. Hopefully I will recieve it soon so I can restore my service on my new carrier...

Tip for consumers:
Just call your carrier, replace your phone, or don't purchase a locked phone to start with.

Service
Value
Thumbnail of user jeffm2419
1 review
1 helpful vote
January 6th, 2024

I paid $26 waited 24 hours for them to come back and try and hustle me for an additional $49. The claimed it was a "final payment" to the old carrier. It's not. This phone is paid off. It just was an old one that wasn't active for long. I bought it in cash. This is deceptive and illegal as many probably believe they are paying off devices. This company is an absolute scam. Should have read these first. Fake 5 star reviews.

Products used:
None they took my money for nothing.

Service
Value
Returns
Thumbnail of user kennethl1056
1 review
1 helpful vote
January 10th, 2024

The website is very very misleading. Initially stated unlock for $14.99. Paid that. Then another message saying to unlock will cost an additional $50. Paid that. Then after a day of waiting I got an email stating they giving me a credit note for my payments and I have to pay for Remote Technician unlock at a cost of $193. Just need potential clients to be aware of what can transpire when you try to unlock your phone with them. $193 to unlock a phone is astronomical and if stated up front I would of never ever started the process.

Service
Value
Quality
Thumbnail of user bkybuffalo00
1 review
0 helpful votes
December 27th, 2023

First. You have to pay $26.
They stopped working at 40% and then they asked me another $49 to release.
I did not know my S9 is expensive one(as of 12/20/23) and it says its final payment. I would not pay $26 if I knew there were additional fees.
They wont tell you there will be additional fee.
Im not sure it said "Final payment" but who knows. This is a typical method of fraud.

Tip for consumers:
just dont even try. you will waste $26 for nothing

Products used:
unlock cell phone

Service
Value
Thumbnail of user geraldo215
3 reviews
0 helpful votes
April 12th, 2024
Verified purchase

I was impressed by the speed of their service. Within moments of placing my order, I had the unlock code and was able to use my phone with any carrier. Fantastic experience overall.

Thumbnail of user 1993dwebb
1 review
0 helpful votes
January 8th, 2024

I payed 26 to start the unlock, and the another 54 to finish the unlock. It took 2 weeks to complete, and then it ended up being a waste of time because I wasn't prompted on my phone for an unlock code. They do not state that an unlock code prompt is needed for this site to work! It's on mentioned in the refund policy. They know for a fact that the prompt is needed but do not let customers know up front. Only in the refund policy. They know what they're doing. And it's shady.

Service
Value
Shipping
Returns
Quality
Thumbnail of user anthonydale78
1 review
0 helpful votes
March 29th, 2024

Don't bother. 24hrs until they verify phone then want triple the money to unlock. Beware for your own good. I got caught. Read the terms and conditions before advancing any money

Products used:
Phone

Service
Value
Quality
Thumbnail of user isaiaht45
1 review
0 helpful votes
September 1st, 2023
Verified purchase
• Updated review

That was fast and easy. A great experience. I suggest updating your customers more often.

Reason I chose this business:

Military orders

Quality
That was fast and easy
August 25th, 2023
Verified site experience
• Previous review
Reason I chose this business:

Military orders

Thumbnail of user blakek83
3 reviews
0 helpful votes
April 7th, 2024
Verified purchase

The customer support team went above and beyond to assist me. Support that truly care about customer satisfaction.

Thumbnail of user judithf335
3 reviews
0 helpful votes
February 9th, 2024

I saw the reviews and thought I would take a chance. The asked for $7.99 for and I thought, wow, that isn't bad. 24 hours later they asked for 29$ to unblock phone. Now they are asking for $79 to unlock my phone. This to me is almost fraudulent and a scam! Anyone else think that? I have sent a request for money back as I have e no faith that they won't ask for more obey tomorrow!

Products used:
None did not pay more for this service.

Service
Value
Quality
Thumbnail of user emmanuela224
1 review
0 helpful votes
August 31st, 2022
Verified purchase

Thanks guys, for the service im still waiting for the device get unlocked

Reason I chose this business:

Safe place and lower cost

Quality
Thumbnail of user troys575
1 review
0 helpful votes
April 8th, 2024
Verified purchase

Best and super fast unlocking service. Unlocked my Apple Phone very fast and in best price.

Thumbnail of user williama2256
1 review
0 helpful votes
July 31st, 2023
Verified purchase

Quick to receive payments.
However, paid in full 10 days ago and still at 95% progress.

Reason I chose this business:

Picture of chic in the add

Service
Quality
Thumbnail of user i.r.amaro333
1 review
0 helpful votes
January 11th, 2024

Paid twice was told second payment was to complete the unlock never given the reason why other than it being a newer phone and reassured we'd get 50%refund and never received it. Was told it was due to blacklisting yet phone isn't blacklisted at all. They then blocked our email to prevent us contacting them again. If we could give zero stars we would. In the process of social media awareness as well as bbb and police reporting.

Tip for consumers:
THEY STEAL YOUR MONEY AND THEN BLOCK YOU

Products used:
Mobile unlock

Service
Value
Shipping
Returns
Quality
Thumbnail of user williamm5178
1 review
0 helpful votes
April 14th, 2023
Verified purchase
• Updated review

Verizon cellular service can be expensive. I will try to get a better deal with Xfinity because Verizon has no unlimited data plans for reasonable prices.

Reason I chose this business:

I want unlimited data for a better price and Verizon cellular does not offer such deals. They don't even offer roll over unused data,

Reason I chose this product:

I like my Galaxy phone and I don't want to change.

Quality
Verizon cellular service can be expensive
April 6th, 2023
Verified site experience
• Previous review
Reason I chose this business:

I want unlimited data for a better price and Verizon cellular does not offer such deals. They don't even offer roll over unused data,

Thumbnail of user teningc
1 review
0 helpful votes
May 7th, 2023
Verified purchase

Still to get an experience though, but I like the the process of ordering, straight forward and simple.

Service
Quality
Thumbnail of user darrylt96
2 reviews
2 helpful votes
March 23rd, 2024

Deceptive advertising. They charged $28 for what I thought was to unlock my phone. After 24 hours they asked for another $28 to complete the unlock. I checked my IMEI number for free. What guarantee do I have that they will not charge more after the second payment? I looked on their website for contact information to no avail. Refund policy is there, but I didn't see anyway to contact them by internet. If it looks like a scam, it probably is.

Thumbnail of user samobitech
1 review
4 helpful votes
June 8th, 2023

I paid 14.99$ to unlock a Samsung Z fold 3 initially. It then again asked me to pay an additional 29$ but added that my order wasn't accepted yet. Then it again asked me to pay 49$ to "finalize" the order. A total scam.

The reason I'm rating them 5 stars is because they were genius enough to make such an effective scam

Do not fall for it

Refer the attached files

Thumbnail of user andrewt1564
1 review
0 helpful votes
February 4th, 2024

Complete scam. Charge you twice. Once to say they can do it then a surprise charge to them do it then they didn't do anything. Then no way to reach anyone. Complete scam. Don't be used by these crooks.

Service
Value
Shipping
Returns
Quality
Thumbnail of user quinitaw1
1 review
0 helpful votes
April 6th, 2023
Verified purchase

Simple to use thus far. Hoping its not a scam. I wish they would tell you the total cost upfront and not lead you to believe that it's only $29 then hit you with another fee to complete process.

Reason I chose this business:

Needed phone unlocked and carrier is uncooperative

Quality

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From the business

We provide remote mobile phone unlock services for any brand and model you can imagine. You can also check with us what country and network your cell phone is locked or black listed these services are highly recommended for second hand cell phone buyers.

Business History

MobileUnlocked is an industry leader and one of the most trusted online mobile phone unlock sites on the web today. We will provide you with a mobile unlock service in a timely manner at the best price. With an efficient, courteous and reliable customer service we build lasting relationships with our clients. MobileUnlocked has unlocked over 2 million mobile phones in 180 countries.
We build lasting relationships with our clients.

Company Representative

Thumbnail of user jamesm2189
james m.
Typically does not respond to reviews

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