MobileZap

After 7 buisness days I had not recieved my item, and I contacted Mobile Zap. They promised a refund of $20 due to postage processing times, which I never recieved.
After asking for evidence, they couldn't provide anything.

20 buisness days later and several complaints to them, I was told if my Samsung tags don't doesn't arrive within "25 buisness days" then they will investigate.

Up until today (24 buisness days), my shipping number has said "update unavailable, item ready for shipping 2nd January".
Today I located several ip addresses used, and threatened to involve the ACCC and federal police for scam and fraud within Australia, from overseas (much higher convictions).
Now my shipping has been updated and it looks like something has been sent.

Avoid this place like the plague.
Class traitors.

Return Claim Made: No
Warranty Claim Made: No
Product Purchased: Samsung tracker

Recently tried to buy a iPhone SE 2020 wallet. Filtered my shopping experience to iPhone SE 2020, but the wallet I received was for the previous version of the iPhone SE

After posting this review I received a refund from the company I had enter the information about. Zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

Although the item I ordered was eventually delivered as described, this company deliberately lies to get your order. Their website looks like it's in Australia with a Sydney address and telephone number, but this is BS! After being unable to contact the company via telephone, I specifically emailed them asking if the item I wanted was "in stock IN AUSTRALIA" as I had placed an order for the same item on Amazon and wanted to make sure I received it by a specific date. They replied "yes". So I cancelled the order with Amazon (which was cheaper and included postage, where MobileZap charged me $52 for postage and gave no option to change the postage), and placed the order with MobileZap. Then as I watched the tracking, the item was dispatched from the UK, then went to the USA (did a couple of laps of different states, LA to Cincinnati and back to LA), then arrived in Brisbane (where I live), went down to Sydney, then finally back to Brisbane. When I wrote them again explaining that I could have left my order with Amazon and saved over $60 after they deliberately lied to me, they totally disregarded this part of my email and spoke about their shipping policy (nothing to do with it...) and because my order had arrived (aahhh, no it hadn't) there was nothing they could do. I won't be dealing with this deceitful company again!

Horrible people and a horrible business who falsely claim they are Australian site but i reality they are overseas and sell second hand goods as new and once you complain they will just ignore you. TRUST ME STAY CLEAR OR YOU WILL SUFFER

I recently bought an Olixar Nokia 7 Plus Tempered Glass Screen Protector for $21.00. Came in a fancy box etc. all looked great.The hype stated it would eliminate bubbles and has some fancy protection on the glass to minimise finger prints.
I downloaded correct procedure etc. There were definitely no bubbles only a very noticeable " blob!
As for the fingerprints... what a joke! Lucky I'm not a crook because all the cops would have to do is take my phone... have never had a screen that attracts fingerprints and dust and grime as badly as this one. BUYER BEWARE folks... it's not cheap so don't bother with this product... you can do so much better.

Very bad experience... so far!

I have been waiting for the past 2 weeks fir the 2 cases i ordered for my huawei g9 phone... did not get any confirmation of my order. I just now found out that they ship the items from uk. Wil wait for another week. I dont know if they even read these reviews

This is a UK based company that's shop front leads you to believe it's Australian supplier. Goods come via the slowest shipping method possible.
Staff are rude and have no ethics.
Just read the large amount of bad reviews and don't get caught like I did.

Excellent products, awesome quality. On time delivery. Can't go wrong. Always had a good experience with customer service!

Way too slow. AVOID THEM.
Not in Australia even though they use. com.au
I am still waiting for my phone case.
If we can't trust them in terms of where they lead us to believe they are located, how can I trust that they actually ever even sent the item?
Best to buy through ebay where all reviews come from genuine transactions

They are not Australian based. Their contact number for customer service never answers. I bought a case for my laptop and it has never arrived neither I received tracking number. Really poor service. Wild never buy from them again.

Ordered the Ibolt Active car dock for Iphone 6S Plus (IPro2). Still waiting on the new iphone to arrive so haven't been able to check the dock out fully but it looks good. There are inbuilt spacers where the lightening cable is located to allow for different case thicknesses and it's height adjustable. Grip feels very firm.
Placed my order on late on 5 Sep which was a public holiday, and it arrived on the 9 Sep. Very pleased with the service.
One star missing because the dock came from UK rather than an Australian warehouse.

Uk based company cover took 6 weeks to arrive... rude manager on phone yelling at me... more lies exposed during conversation... would never deal with them again

I've used MobileZap twice now, both experiences have been poor. My disappointment stems from the store being unable to estimate arrival time of stock and dishonesty with information provided. I gave the store the benefit of the doubt once, but not again. Please shop elsewhere!

MobileZap seems to be one of the few Australian businesses that imports the Sugru range of 2-part mixable polymers that set to silicone rubber in a range of colours. This is a very useful product for modelling kids toys, flexible gaskets, or even for making small orthopaedic cushions for people with bunions. My order was dispatched quickly and correctly with a minimum of fuss. I hope this small business gets the success it deserves.

I ordered a Sony Z4 pad genuine cover. Initially I was advised of a delay in shipping, then again and again. After another week with no update I sent a request and was advised of further delay with the offer to change my order. I changed the order and paid the difference and now a further two weeks and I don't have any confirmation of the order, no indication of delivery (even though multiples of the item were showing as "in stock") and am getting no response from the company.
It is now over 6 weeks from the initial order with no answers in sight.
I have started a dispute resolution with PayPal.

One product arrived a week late on a paid express delivery service due to being "out of stock" and the other product they sent was incorrect. They then refused to pay for postage to correct their error. Such a terrible waste of money and time. Will never use their website again

Cancelled order today. Ordered 3 items eventually after 3days get an email asking to verify address then told it would take another 3-4 days for the item to be delivered. Requested refund of their express shipping charge as they cannot meet the service the advertised. They declined my offer i cancelled my order.
Avoid these liars.

This company sent me product that I did not order and debited my credit card. I since had to not only go through the hassle of closing accounts, but also reported them to paypal, eBay and consumers affairs.
Dodgy company, don't visit this website

Ordered an Item 2 months ago the site said arriving tomorrow I had an offer 3 weeks ago saying that I could select something else or wait 1 week for the item to arrive the item has still not arrived and I don't want something else.

Ordered a case for my Nexus 4. Paid quite a bit extra for express shipping with tracking, which was a stupid mistake in retrospect. Supposed to arrive in 4-6 days, it has been about 9 days since I placed the order. Can't use my phone in the meantime. They sent me the tracking number when it shipped, but the number was invalid and there was no way I could track my item. Have sent two emails requesting assistance which have both been ignored. Opened a case with PayPal a couple of days ago which they have yet to address as well.

I won't be surprised if the item doesn't show up at all, if that's the case I intend to get all my money back. If it does arrive soon I'll fight to get my shipping cost back at the very least.

Poor communication and inaccurate shipping times. Would not order from them again.

mobilezap.com.au stole $366.91c from me. I ordered Express Shipping and that was 2 months ago. Yes I can prove it INVOICE No. ******* yes I am real.
They said they don't have the stock and even thoe their website said they did at the time, They DONT. They said they would refund my money BUT THEY DID NOT. So warning they WILL RIPP YOU OFF. BUY your products somewhere else. MOBILEZAP.COM.AU is exactly that they zap your money from your bank account remotely and don't give it back. YOU HAVE BEEN WARNED.

Mobilezap is the best organised website for phones and accessories I have seen. Choose the phone and every accessory, genuine or generic, that fits that phone is listed, under logical category headings. Nothing could be simpler. Ordering is easy, dispatch almost instant and delivery prompt, with door to door tracking if desired. Every order has been delivered in just a few days, always exactly as ordered. No complaints whatever - only praise for an excellent service!