• MoneyLion

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Overview

MoneyLion has a rating of 2.33 stars from 6 reviews, indicating that most customers are generally dissatisfied with their purchases. MoneyLion ranks 170th among Banking sites.

  • Service
    4
  • Value
    4
  • Quality
    3
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
See all photos
How would you rate MoneyLion?
Top Positive Review

“An awesome app I have”

Susan L.
6/27/20

I love this app! I have never been interested in banking before them. They helped me when solving the money issues I had awhile ago too. Thanks

Top Critical Review

“₴Ʉ₱ⱤɆ₥Ɇ ₳₴₴Ɇ₮₴ ⱤɆ₵ØVɆⱤɎ. ØⱤ₲”

Andrew L.
9/17/23

I fell victim to a devastating scam by Binance, lost over €13,000 and any hope of profit seemed completely crushed. Desperate for a refund, I was faced with constant disappointment as it seemed impossible to get my funds back. However, a glimmer of hope emerged when I stumbled upon the company mentioned in the title of this review.

Reviews (6)

Rating

Timeframe

Other

Thumbnail of user andrewl2005
1 review
0 helpful votes
September 17th, 2023

I fell victim to a devastating scam by Binance, lost over €13,000 and any hope of profit seemed completely crushed. Desperate for a refund, I was faced with constant disappointment as it seemed impossible to get my funds back. However, a glimmer of hope emerged when I stumbled upon the company mentioned in the title of this review.

Service
Value
Quality
Thumbnail of user klittle156
1 review
0 helpful votes
August 21st, 2023

I do not recommend banking with them. I have been waiting over 30 days to get money released. I got a room on July 21st. It's August 21st and my $316 dollars still haven't been put back on my card. They keep giving me the run around. The representative Rex say wait until July 22nd but yesterday the other representative said wait until July 21st at 12am.

Products used:
Im still waiting on them to release my money

Service
Value
Thumbnail of user seanstapp21
1 review
0 helpful votes
January 21st, 2024

I got a credit builder loan (this is not a loan it is a payment of $250 then you get the rest after you pay in full. You are getting your own money back) and have made all my payments on time. This month I made my payment on time once again on the day it was due but Moneylion put this payment toward my next months payment not the first. They are demanding more money from me to fix their mistake while also telling me it's their fault but there's nothing they can do about it. It took about three days of talking to their terrible customer care team that will just end chats and promise someone will email you to even be told what the issue was. So I'm short Moneylion's credit builder loan isn't a loan and it is now going to damage my credit because of a mistake Moneylion caused they can not fix.

Tip for consumers:
Avoid this company

Products used:
Credit Builder Loan

Service
Value
Quality
Thumbnail of user emilyd726
1 review
0 helpful votes
July 29th, 2022

I get my direct deposit sent to Moneylion every pay cycle. I used their instacash feature and have never had a late payment. I recently got a credit builder loan, and this pay cycle, I paid my instacash loan off early. The app said I was again eligible for instacash, but when requested I got an error. When I asked the support chat why, it told me it was due to a "late credit builder loan payment" which is not due for another 2.5 weeks.
I called their support line, who told me that even though the chat provided me an explanation in writing, the reasoning as well as the app stating that I am eligible for $355 in instacash — was not only incorrect, but they could not provide me with a reason that I was no longer eligible at all.

I also had 13 fraudulent charges made on my Moneylion virtual card. So not only did an entire paycheck get taken in less than 24 hours due to fraud charges, but the ability to access instacash to have any money to use was also revoked, with support giving me ZERO information, and zero help.

Do not use this app. It may seem great, I thought it was too for a while. But being a loyal and on time paying customer gets you absolutely nothing and support does not care about you or your money at all!
Not only am I out an entire paycheck, but I also have zero support or even answers from the company that is supposed to be guarding my money.
Stay away from these guys.

Tip for consumers:
Don’t use it

Products used:
Instacash, credit builder plus, roar money banking

Service
Value
Quality
Thumbnail of user nirom1
Susan L.
1 review
0 helpful votes
June 27th, 2020

I love this app! I have never been interested in banking before them. They helped me when solving the money issues I had awhile ago too. Thanks

Thumbnail of user jibl
21 reviews
12 helpful votes
October 18th, 2021

Easy and smooth to use. I am impressed with the customer service they solved my query within 1 working day.

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