Money Network

Money Network is one of the worst card companies I've ever experienced dealing with. The app doesn't work about half the time, their website works only a bit more than the app, and nobody I spoke to in customer service could help me access my pay. Money Network could not get my payroll card attached to my name so that I could access my hard earned pay. Interacting with incompetent uneducated employees and managers is a terrible desolate feeling.

Money Network is part of the reason why I quit that job. It's extra stress I don't need.

I have now spent a total of 65 minutes on the phone with the customer "service" representatives for Money Network and cannot even come up with an appropriate word for the lack of consideration or concern with the issue I presented to them. The trained monotone voices with zero interest in the client are beyond unacceptable. Perhaps if someone had systematically and fraudulently stolen their money they would have a slightly different approach.

My money network card was hacked and used at an ATM which I don't understand because I've had the card in my possession at all times, I reported it, they sent a new card but somehow the new card stayed linked to the cancelled card. There is major corruption going on with that company, we think they're selling duplicate cards. They are giving me the runaround but they don't know who they messed with, I'll get to the bottom of this mess. STAY AWAY FROM THEM!

Terrible banking system/app whatever tf you wanna call it, never and i mean never use this pre paid program garbage bull$#*! it'll save you 1000 headaches bank with an actual bank and not this pos company i hope the ceo chokes on his own $#*! and all the foreign employees lose there $#*!ty jobs everyone who is involved with this company is a disgrace to humanity.

So you cannot pull money out of an atm
You can pay for gas@ the pump
There is no chip on this card
We're in a digital world this card is useless
And very inconvenient
And I believe the company does this on purpose so they can charge you a fee to do a money transfer and then after paying for the transfer you have to wait for 1-3 days for that transfer to be complete and then they make you set up a password on there app " which is useless " why do you need a password because you always have to get verified after you put your password in!
It's ridiculous
WORST CARS IVE EVER HAD!

Bad Customer service Rude everybody that works there is rude as hell. Not a good company for job payment they play with your account

I received a MN debit card for the California Middle Class Rebate. Made numerous attempts to use it, didn't work. Then spent a couple of hours on the phone to get a check instead. When I deposited, it bounced as it requires a code. I then tried cashing it at Walmart, who rejected it because it was now listed "For Deposit Only." I've now been waiting on hold for over an hour to get a replacement check. Overall, it has taken over a dozen hours and I still haven't got my money.

Once again I am unable to open the app! This happens almost daily. So I go online on my MacBook and I'm also unable to log onto Money Network. Horrible money network! Bring back Bank of America please! I cannot believe that the EDD approved this mess of a financial service for our literal bread and butter!

This is the worst financial institution I ever dealt with very unprofessional. If you have a fraud claim be prepared to jump through many hoops and nothing hardly gets done. Little advice if you are going to receive a government refund do not choose a prepaid card from this institution I had a fraudulent charge and it's been 90 days and I still have not gotten my money back. Please beware of this company

RA Smith

I tried to get a charge back for unauthorized purchase of 41.00. The form i needed to return with in 10 days, finally arrived on day 9. Money network is a joke. Letters are sent with phone # & extensions that don't exist, customer care has no 'options' if they can't answer a question you'll be put on hold for the rest of the day...there's not many questions they actually have an answer to. Every aspect of how this office handles customer questions,or complaints is so unprofessional. Never again with this company. So I never got my money back, there is no dispute dept. ( oh, they're in the 'back room')one of the customer service girls said!
Back room?

They are the worst. I waited an hour and a 1/2 and still nobody answered on customer service. The lady who talked to at first all she does is transfer calls. She is not gonna help you. I try to cash my EdD check. I had to have a bank my bank. Put a hold on it because you can't get a hold of nobody in the gate, even my own got the around. Shady shameful

Any form of service from this company is completely useless. Nobody to help you over the phone, their phone app is unresponsive EVERY time, and their desktop website never works as it kicks me out when I try to initiate transfers. This company makes it impossible to do the simplest of banking. How they were trusted to do anything is beyond me.

Have had their app downloaded for 4 years, this past year it doesn't work, called customer service,and they said, " tech is working on it" what a joke, changing banks,this company is lame and liars!

My charges disputes are not properly handled! Horrible customer service! They don't protect their customers in moments where disputes are filed!
Unlike other banks like BOA,WF and CAPITAL ONE they got your back: At least in fairness sake!

I've had a dispute open with Moneynet network since December 5 about charges that I did not make to my card and it's still not resolved. I cannot speak to anybody about it. I file complaints with FTC CPF, and we can't get anywhere. This is a terrible company to work with.

Im still waiting for my california tax refund, I receive the card around december 22 I try to use it at different banks, but the card can't be used at any place, immediately i spend around 1 hour in the phone when i call money network institution around 12/23/22the bank representative give me the only option to send me a paper check, the time to receive it will be from 10-14 labor days, today 1/11/23 i haven't receive it, i contact the bank again today, the bank agent name's, (Fransis) mo she told me thst i have to wait from 4-5 weeks, came on, who is MONEY NETWORK? They really have profesional representative?

This app never...NEVER works.
But...that's par for the course. Once the government gets involved in anything...it turns to crap.

This is by far the worst prepaid card service I have ever dealt with. Their customer service is incompetent and no nothing about the services they provide. Wait times are incredibly long, online services are delayed and app doesn't work. EDD made a decision when selecting this prepaid card service.

I been trying for a week to get on the website to get my transactions. The site has been not working and when u try so many times you have to wait until 24 hours to get back and it's still $#*!ed up I'm fed up with this company.im goo to another card company today to many problems.😡😡😡😡😡😡😡

No smooth functioning with this app. Took 2 days to install. Still can't open. Unable to obtain a verification code. I hate this app!

GOD will take care of the people in this shady company along with their families. What you do to someone will come back to you 7-10x worse when you lease accept it.

So I've been skimmed and it's taking forever to get refunded when it's clear by the withdrawals OVERNIGHT that I never do amongst 16 transactions. The refund is taking forever and the app sucks every prick that works for em …but gonna get a lawyer involved cuz this is bull$#*!

This card is a scam they try n take your money. Bad customer service they can't verify you with your social n private information but want your last 20 purchases... Don't do it... Do not get this card please whatever you do...