• Monster Exports

Monster Exports

Overview

Monster Exports has a rating of 4.27 stars from 55 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Monster Exports most frequently mention customer service. Monster Exports ranks 4th among Car Dealership sites.

  • Service
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1
8
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What reviewers want you to know

Positive highlights

  • Overall, it was a good customer service experience.
  • Upon speaking with them I learned that registration and setup to buy a car was nearly instantaneous.

Critical highlights

No critical highlights yet

How would you rate Monster Exports?
Top Positive Review

“Honest”

Harriet j.
6/9/20

I recently had the momentous pleasure of being able to work with John when consigning my car for sale. I had read all the other reviewers posts and every superlative that is used for him is true. Honest, diligent and genuine are but a few of the great things I can say about him, but ultimately Isabel already recommended him to 3 friends. If you need help with buying or selling a car, do yourself a favor work with joy he is spectacular.

Top Critical Review

“Again Monster Experts are scammers”

Faruk M.
6/17/20

I have already said it before and I will continue to said it. Monster Export are scammers of international repute. Their website is full of lies. They use Google number instead of telecommunications number to evade tracking. The so called car clearing agents they pretend to have are their contemporary colleagues that helps them in carrying out their fraud and financial crimes. Please I urge people not to do business with them. They fraudsters. If Monster Exports think I spoil their name, let them take me to court for defamation of character and let see who will win

Reviews (55)

Rating

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Reviews that mention popular keywords

customer service (6) car (28)
Thumbnail of user harrietj21
1 review
3 helpful votes
June 9th, 2020

I recently had the momentous pleasure of being able to work with John when consigning my car for sale. I had read all the other reviewers posts and every superlative that is used for him is true. Honest, diligent and genuine are but a few of the great things I can say about him, but ultimately Isabel already recommended him to 3 friends. If you need help with buying or selling a car, do yourself a favor work with joy he is spectacular.

Thumbnail of user ericb977
Eric B. – Monster Exports Rep

Thanks Harriet. You were def picky with your cars. Glad youre happy overall. Enjoy.

Thumbnail of user leoc103
1 review
5 helpful votes
February 20th, 2020

They are very ethical, knowledgeable, and thorough. There's a real emphasis on good maintenance without cutting corners, while not attempting to sell something that's not needed. I'd recommend them to anyone.

Thumbnail of user ericb977
Eric B. – Monster Exports Rep

Leo, is one of our top export dealers. We love Leo

Thumbnail of user johnc3431
1 review
6 helpful votes
November 24th, 2019

Monster Exports are simply the best. They are customer oriented. Great cars at reasonable prices. We will do business with them again.

Thumbnail of user morrism63
1 review
1 helpful vote
July 23rd, 2020

These guys took care of my car for a great price -- it's hard to find an "honest" person in the business, but have found someone here.

Very friendly and would definitely use again.

Thumbnail of user jeffreyj146
1 review
5 helpful votes
January 6th, 2020

It's my first time to buy a vehicle from Monster Export last week. I was sick of bidding so I wanted to try Buy Now only. I've known about them for a long time. I don't remember how I learned about them but I knew about them and the one in London too. I'm from around there so it's just a local business there. I chose them because I could pay cash and it was cheap. Overall, it was a good customer service experience.

Thumbnail of user fh266
1 review
2 helpful votes
November 27th, 2019

I needed to buy a car and I had seen Monster Exports on my morning commute so I decided to check out their lot. I was impressed by the variety of cars they had. Definitely nice to see a good range of options depending on what your needs are. I was really impressed by the customer service that they are provided. It really felt like Diamond was focused on helping me find a car that fit my needs and budget. I ended up finding an awesome car that I was able to finance with a really low interest rate and monthly payment. I'll definitely be back when my family or I need another quality car. Thanks for the awesome service!

Thumbnail of user floydm49
1 review
1 helpful vote
June 21st, 2020

Brian helped me a lot when purchasing my new car.
Customer service was awesome, and made my experience very easy. Driveline was fast and efficient! Thank you!

Thumbnail of user ericb977
Eric B. – Monster Exports Rep

Floyd, why not buy a few more cars LOL

Thumbnail of user raghulm
1 review
3 helpful votes
August 17th, 2019

Its been only 7 months when Akhilesh from exportersindia.com assisted me for my export business at very initial level i was hesitating to invest something i was continuously asking for the result but that guy advised me to keep patience and trust on him, after 5 months realized he was true, i am Fully satisfied by his wordings they way he assisted and learned me something new in the export market today we have good orders through exportersindia

Thumbnail of user russelle46
2 reviews
1 helpful vote
July 19th, 2020

JOY went above and beyond to get me in the car I wanted. He was very fast, efficient. JOY was very helpful on reviewing the documentation and breaking it down.

I would highly recommend Monster Exports.

Thumbnail of user ericb977
Eric B. – Monster Exports Rep

Thank you for your review. Lets commit to more volume together.

Thumbnail of user harrietm39
2 reviews
3 helpful votes
May 1st, 2020

Find the car you like and the rest is with ease. No headache when buying a car here. Nice people definitely will go back

Thumbnail of user ericb977
Eric B. – Monster Exports Rep

Harriet. We had to force you to write some feedback. LOL

Thumbnail of user pedroo27
1 review
3 helpful votes
January 4th, 2020

Interactions with this dealer, our salesman, and the sales manager have been great.

Thanks...

Thumbnail of user farukm1
1 review
19 helpful votes
June 17th, 2020

I have already said it before and I will continue to said it. Monster Export are scammers of international repute. Their website is full of lies. They use Google number instead of telecommunications number to evade tracking. The so called car clearing agents they pretend to have are their contemporary colleagues that helps them in carrying out their fraud and financial crimes. Please I urge people not to do business with them. They fraudsters. If Monster Exports think I spoil their name, let them take me to court for defamation of character and let see who will win

Thumbnail of user ericb977
Eric B. – Monster Exports Rep

All the cars were delivered as promised. The customer had a large outstanding balance. Our margins are fractional. The entire balance needs to be settled. Sorry to enforce basic rules.

Thumbnail of user ericb977
Eric B. – Monster Exports Rep

Again we want to advise Mr. Faruk that a partial amount was paid. NOT entire, partial. Asking to load a car without a full amount paid is immoral.

Thumbnail of user martinl230
2 reviews
2 helpful votes
November 13th, 2019

Wow if you need a van would recommend this place! Family owned and operated since 1996. They took care of everything. Van will be great for our business, surfing and travel needs Very professional. Thanks for that!

Thumbnail of user abdullahim7
1 review
0 helpful votes
October 18th, 2021

I bought a Mercedes Benz GLK 350 2013 since 2020 and paid in full since January/February 2021 but not supplied up to date which I had been messaging Joy on what's app since then, but never reply me back since last she told me the car has been shipped to the port, she never answered my text again and eventually blocked me from texting her. Eric B. What can you say about this, do let me know, my Email: *******@yahoo.com.
Abdullahi M. Auwal.

Thumbnail of user saheedo1
1 review
40 helpful votes
January 16th, 2020

They are scam and duped me of my hard earned money. I made part payment for a Sienna, they promised to shipped after port clearing, I kept on following up not until I checked online and realise that the vehicle I paid for was posted online again for another customer to pay for. I informed them about this and they said it was a mistake. Later when I start to follow up again, they said I'm giving them too much stress that they will refund that I should send my account details, I sent this but I got no refund and I was later blocked from reaching them via WhatsApp. They should pay money back.

Thumbnail of user ericb977
Eric B. – Monster Exports Rep

All the funds were returned. As with any story the truth lies somewhere in the middle.

Thumbnail of user ericb977
Eric B. – Monster Exports Rep

Fully refunded entire amount. Minus fractional bank fees.

Thumbnail of user tawoseo
1 review
14 helpful votes
February 28th, 2020

I paid for Lexus SUV Rx 350,2008 to Joy in Monster export on 25th of November 2019 and I have not been supply the vehicle up till day

Thumbnail of user ericb977
Eric B. – Monster Exports Rep

In terms of trust - unlike our competitors who just resell the garbage from Copart and IAAI, we OWN the cars that we sell. That is why we only have about 120 in our inventory at any given time. All of our cars are inspected before being delivered to the warehouse, and what you see is what you get. We have agents in various countries that can vouch for our legitimacy. We have been in business since 2012. We have delivered thousands of cars all over the world. We have strong reviews online. We are in business to develop long-standing relationships with our customers so they keep coming back and we become their go-to partner for all the cars they buy in the states.

Thumbnail of user ericb977
Eric B. – Monster Exports Rep

Not true. Car was NOT paid for. We only had a deposit.

Thumbnail of user sameeraj1
1 review
0 helpful votes
July 11th, 2020

Joy was very professional and it was a pleasure dealing with him. Thank you for a great deal. Love my Audi! Will definitely recommend more people to you.

Thumbnail of user liamb82
1 review
4 helpful votes
January 11th, 2020

I'm writing to share a very positive experience with Monster Export. I was cautious to do business with an online auto dealer, many of the sites looked questionable and fees not clearly listed. Monster Export's site was very straightforward and fees clearly listed. Upon speaking with them I learned that registration and setup to buy a car was nearly instantaneous. From first hand experience I learned it was true and was able to quickly pay for my vehicle the next day. The rest of the process was clear and easy. I would recommend Monster Export to anyone looking to do business with a reputable and trustworthy auto dealer.

Thumbnail of user geoffreyh37
1 review
3 helpful votes
January 17th, 2020

I found Monster Export on the internet. There were more cars to look at and at a cheaper price. I went there in person to London office. The staff was very nice and polite. The procedure - buying the vehicle, getting the documents and the export of the vehicle was quick and we didn't have to wait long. It was good.

Thumbnail of user ericb977
Eric B. – Monster Exports Rep

Thanks, we appreciate it..

Thumbnail of user hughv7
1 review
2 helpful votes
December 9th, 2019

Owner sold me a truck yesterday and I am here picking it up, he is such a nice guy! The truck had a few little issues but owner took care of them without being asked. I am super impressed of the inventory that is here and the quality service that I have received from owner, I will certainly return for my next truck purchase! Thank u!

Thumbnail of user julienf13
1 review
0 helpful votes
March 4th, 2021
Verified purchase

Hyunday Santa Fe has been purchased via bank transfer on 11/01/2021. Car was supposed to be loaded on a ship on 02/19/2021 as per WhttsApp message from 02/10/2021 from Joy (*******795)
Since then, MonsterExport wouldn't answer to the message.
I have not received Bill Of Laden, and i don't know where the car is.
It seems i have just been scammed.

Thumbnail of user bradf127
2 reviews
0 helpful votes
June 22nd, 2020

This place is great for getting good deals. Love the customer service. CNG vehicles are the way to go.

Thumbnail of user ericb977
Eric B. – Monster Exports Rep

Brad we appreciate you writing positive feedback. Its hard to get positive feedback in the auto industry.

Thumbnail of user jacka295
1 review
0 helpful votes
May 31st, 2020

Great dealership. Got a fast and quick service. Got my dream car. I inquired Monday and get back on Tuesday and took it home that quick. Thanks to Lloyd.

Thumbnail of user ericb977
Eric B. – Monster Exports Rep

Jack, Thanks!

Thumbnail of user gloriat107
1 review
0 helpful votes
May 4th, 2020

Excellent service and great price. Owner and all the staff were great. Would definitely recommend this dealership

Thumbnail of user ericb977
Eric B. – Monster Exports Rep

Thanks Gloria... come back anytime...

Thumbnail of user timothyf203
2 reviews
0 helpful votes
June 12th, 2020

Great service. Marcus is a really nice guy & we'll try his best to accommodate you & your needs.

Thanks for your great service.

Thumbnail of user ericb977
Eric B. – Monster Exports Rep

Hey Tim, thanks, you showed great patience in the export of your cars. Having the corona certainly slowed things up..

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Thumbnail of user ericb977
Eric B.

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