Moon Magic has a rating of 2.08 stars from 380 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Moon Magic most frequently mention moonstone ring, poor quality, and month warranty problems. Moon Magic ranks 131st among Custom Jewelry sites.
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I am very pleased with the service and the care shown by the employees in shaping the order, which always arrives on time, safe and sound. Thank you all very much!
Bought a lovely moonstone adjustable ring in December from Moon Magic and after less than a month the gems were dull, but what upset me was after wearing it for about 6-8 weeks total the ring completely snapped in half. They called this normal wear and tear when I reached out as well. I appreciate the customer service but the rings are cheaply made and way overpriced.
Moon magic is a scam
Moon magic is a scam. Bought a necklace ring and earrings about a month ago They refused to send me my order and are now ignoring my request for a refund.
Do not spend your money here they will SCAM you.
Here is the newest update. It has now been two months. I've received no product and no refund. As a matter of fact they are only willing to refund 10% of my money. So theyve sent me no product and are now going to keep 90% of my money.
This company is a joke
Tip for consumers:
They only offered to give me 10% of my money back after sending me no product
Products used:
They sent me absolutely nothing
2 weeks ago I placed my order. The company took my money and gave me a delivery date just like normal. Two days before my order was supposed to arrive I get an email saying before my order will be shipped they need a picture of my Identification and debit cardto verify my purchase... But they've already taken my money. Shouldn't verification take place before you charge my card? So this company has my money and is now refusing to send me the product I PAID for.
I've emailed several times and have been getting no response... They still have my money.
My experience with moon magic thus far is nothing short of infuriating.
Jewelry not like the pictures on their website. Terrible quality. I've been scammed. Do not buy from this company!
Hello Villa,
We appreciate you taking the time to leave us a review. We are sorry that you are not satisfied with your experience. Unfortunately, there is no order number for us to check all the details, please feel free to reconnect with our Customer Support Team so that we can investigate it further.
Kind Regards,
Moon Magic
Beautiful products, website is easy to use and customer service offers lots of help and advice. Will definitely be a return customer!
Hello Svet,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience!
Warm Regards,
Moon Magic
I ordered Garnet -nymph, and when the size I got was too large, I asked for an exchange, even though there were some problems due to the local post delivery and Covid, the customer service was really really helpful, and the ring is absolutely breathtaking! I would definitely recommend moon magic and would definitely buy more jewellery from them!
Products used:
Nymph garnet ring
Hello Mahima,
We are incredibly grateful for the 5-stars! Moon Magic put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day!
Warm Regards,
Moon Magic
Bought a lovely moonstone adjustable ring in December from Moon Magic and after less than a month the gems were dull, but what upset me was after wearing it for about 6-8 weeks total the ring completely snapped in half. They called this normal wear and tear when I reached out as well. I appreciate the customer service but the rings are cheaply made and way overpriced.
Products used:
Adjustable ring
Hello Maya,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
First of all, I had about a million questions that I directed to their facebook messenger. I got responses back very quickly and they were all extremely helpful. Shipping came very reasonably even during the global pandemic. And WOW! This is the most beautiful ring set I've ever seen. Beautifully made, amazing customer service, outstanding price. I cannot recommend this company enough!
Tip for consumers:
If something is out of stock, turn on email notifications and get it as soon as it becomes back in stock! They run out quick !
Products used:
Moonstone blue topaz ring- Naia, Cascade band, and sovereign band all in sterling silver
Hello Andrew,
We are incredibly grateful that you took the time out to leave us this note and share your lovely picture. We're very glad to see that you are in love with our rings. Thank you very much for your recommendation. We’re here for you anytime.
Best regards,
Moon Magic
I bought a ring and the first time I got a bit of water on it, it changed to a terrible color. I tried reaching out to them and they completely ignored me. They even removed their phone number to avoid phone calls. I wasted several hundred dollars on a piece of crap. I attached pics of the ring before and after. Beware! Of Moon Magic.
Products used:
Ring
Hello Leyla,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could.
Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
The ring set I ordered is gorgeous! My wife loves it! The stones are shiny and very colorful. I would say that the attention to detail is exceptional.
Additionally, their customer service is top-notch. Friendly, professional and efficient. I had ordered the wrong stone and when I contacted them they were very helpful in fixing my mistake, will definitely be a repeat customer. I have my eye on a few items already!
Products used:
The ring set, Moonstone ring with the band - very satisfied!
Hello Jack,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. Great to hear that your wife is happy as well!
Kind regards,
Moon Magic
The jewelry is stunning. Great quality. The customer Service is outstanding! Over all this company is amazing! I highly recommend.
Hello Jackie,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Best regards,
Moon Magic
It's pretty but I was expecting better quality for the price. The stone itself is quite clear but not iridescent enough. The cut on the main surface of the stone is flawed and it's misaligned in its setting. Plus I was expecting a higher quality chain not something with a cheap extension and weak clasp. Over all not worth the price.
Products used:
Myth moonstone necklace
Hello Jennifer,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered a solution. Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
I love my Manifest band! I already have pieces from Moon Magic and I received this one as a gift. I am very satisfied with Moon Magic and recommend them highly to others. Thank you!
Hello Jance,
Thank you so much for your kind words. This really means a lot! You are a valued customer and your satisfaction is very important to us!
Best Regards,
Moon Magic
I bought a ring bundle but didn't love it and reached out to their customer support. They were so kind and helpful and offered me four different solutions for what they could do for me. I chose to exchange the ring I bought originally for a different one and it was just so hassle free. Yes, I did have to pay for the shipping cost of the returned merchandise, but I believe that to be reasonable because they didn't charge me for the price difference in rings or for the shipment of the new ring. I really love my ring, it's so gorgeous. It really means a lot to me when companies live up to their promises. They said hassle free returns and exchanges if you don't 100% love your jewelry and they really follow through with it.
Hello Leila,
Thank you for your lovely note. We really appreciate you taking the time to share your experience with Moon Magic! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Best regards,
Moon Magic
A story for you. I married my ex husband 5 years ago. We went through a lot and divorced 8 months later. I had a beautiful Neil Lane $8,700 ring. Well, we never let each other get to far and now we're getting married again. I would never spend that money again and I believe diamonds are beautiful but a little overrated. I saw this ring and fell in love. My expectations weren't high. With the ring and band it came to a little over $100. When I tell you I opened it and cried, I am not lying. I loved it more than my first ring. Thank you so so so so much for my forever ring!
Hello Alicia,
We are incredibly grateful that you took the time out to leave us this note and share your lovely picture. We're very glad to see that you are in love with our rings.
Best regards,
Moon Magic
I tried submitting a disappointing review for what was a disappointing product- they did not allow this negative review to be shown on their site. That really should tell you all you need to know about the kind of experience you'll have with this vendor. I'd highly recommend you look elsewhere for jewelry.
Hello Alex,
We appreciate you taking the time to leave us a review. We are really sorry that you are not satisfied with your experience.
Please feel free to connect with our Customer Support Department for any questions you might have.
Best Regards,
Moon Magic
DHL shipping is the worst with Moon Magic orders. They will not tell you that you owe customs until 2 months after the items are delivered and then they'll harass you with sketchy calls that you cannot tell are real and only checking your orders months later on the payment only site will show owing customs. The actual DHL tracking will not show it. Jewellery is not worth the hassle and the company doesn't offer any shipping protection like other companies or other shipping options that are more reliable and honest.
Tip for consumers:
Don't order if you are in Canada
Products used:
Rings, earring
Hello Ellisha,
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
Kind Regards,
Moon Magic
Never wore the ring, NOT ONCE & it's tarnished, also missing a "crystal". I order the….
Moonstone Ring - Queenly & Ring - Sovereign Band & Ring - Twinkling Band
(I didn't wear the ring because I got engaged right before it came in the mail, go figure)
Hello there,
Thank you for taking the time to leave us a review. We are sincerely sorry you are not satisfied with your experience.
Although rare, Silver pieces can tarnish over time due to the precious, natural metals present in their composition, such as Copper. Please find more information https://moonmagic.com/blogs/news/tarnished-jewelry.
If your piece does leave a surface mark on your skin, it can easily be washed off with warm water and soap, while any blackening of the piece can be quickly removed with the polishing cloth that we sent with our deliveries.
Please feel free to reconnect with our customer support for any questions you might have.
Best Regards,
Moon Magic
I've wanted to buy a Moon magic ring for so long, and when I saw the Better Together bundle with Queenly, I was sold. Sadly I must have mis-measured and when it arrived, it was too big. However, a quick email to customer services put me in touch with Hristina, who went over the returns procedure, and sorted out a replacement. This arrived today and fits like a dream. I'm in love! It sparkles and looks amazing as a set of even in singles. I am thrilled with everything, even the gap between sizes. Thank you Hristina and MoonMagic!,
Tip for consumers:
Measure twice!
Products used:
Queenly Better Together bundle
Hello Siobhan,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Best regards,
Moon Magic
Ring broke after 3 months: metal parts that hold gemstone kept opening for a while and eventually they broke causing gemstone to fall out. I wanted to return this ring and get new one because it was not my fault that ring broke, but administration told, that they don't do returns :) not recommend, awful comunication and very pour quality. Shame.
Hello Ieva,
Thank you for sharing your feedback! We’re so sorry that you experienced an issue with your item.
Upon checking we can see that you have already been in contact with our customer support team and that we have offered the best solution we could. Please feel free to reconnect with our customer support for any questions you might have.
Kind regards,
Moon Magic
I ordered the Third Luck Bundle Moon Stone and the Silver Pearlia watch and the products are really magnificent. Had a problem and the customer service was very understanding and helpful. I recommend Moon Magic products and will buy again for sure.
Hello Claudya,
Thanks for leaving us such a wonderful review and your lovely picture. We are thrilled that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Best regards,
Moon Magic
I paid almost $200 for two items and am still waiting for them. They keep telling me the package was shipped but according to the carrier, only a label was created, no shipment has been made. You can't reach them by phone either - only email, and they have not been helpful. I am frustrated to say the least. If I do receive the items, I will update this post, but until I do, buyer beware!
Hello Shari,
We appreciate you taking the time to leave us a review and we are really sorry that you are not satisfied with your experience.
Your order has been reshipped in the meantime and has been delivered. We hope that you are satisfied with your order.
Please reconnect with our customer service for any questions you might have. Thank you for your patience and understanding!
Best Regards,
Moon Magic
Beautiful jewelry and very courteous customer service. Will become a long term relationship! I will request for all my holiday gifts from my boyfriend and family!
Hello Cindy,
We are incredibly grateful that you took the time out to leave us this wonderful review. We are very happy that you like our services. We are here to help and always making sure that we meet all the customer's requirements!
Best regards,
Moon Magic
Moon Magic Jewelry is a great company! I ordered a Moonstone ring in the style Nymph during the pandemic/quarantine and its delivery lifted my spirits. My ring arrived a little bit later than I expected and because I had mentioned it to their customer service I received a 10% discount for my next order. They are truly an excellent company! They know exactly what their customers want and make sure to deliver only the best service possible.
Hello Nicole,
We are very glad that Moon Magic lifted your spirits! We really appreciate you taking the time to share your experience with Moon Magic! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Best regards,
Moon Magic
My ring broke under very normal use and they told me they can't help at all unless it was all gold. Please do not buy from them unless your willing to buy new stuff every few months or so because that's how long mine lasted.
Tip for consumers:
Go somewhere else that will help you
Products used:
150$ ring that broke under completely normal use and they would not fix it.
Hello Sam,
Thank you for sharing your insights with the Moon Magic community. We appreciate your honesty and are taking all customer feedback (both positive and negative) seriously. While we do clearly state our 30-day warranty policy on our website, we work with each customer individually to find a solution to their issue if that time frame has passed. We stand behind our products and are dedicated to finding an equitable outcome for each shopper on a case-by-case basis.
Please reconnect with our customer service department to discuss your unique case.
Best Regards,
Moon Magic
I wanted to get a ring for my sister as a Christmas present, and I timed the order perfectly.
The ring was supposed to arrive on 24th of December, but unfortunately something went wrong and the ring either wasn't delievered or someone took it.
Either way, my problem was with the delivery company, and not Moon Magic.
I told Moon Magic what had happened and they were so helpful, professional and quick and they sent me a new ring free of charge!
The ring came in a record time and my sister and I were amazed at how gorgeous the ring is!
Tip for consumers:
You might end up paying customs. I'm in Germany and I ended up paying 40 euros!
Products used:
A ring
Hello Iva,
We are incredibly grateful for the 5-stars! Moon Magic puts customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day!
Kind Regards,
Moon Magic
I can't thank enough to Moon Magic, they definitely know how to beat expectations, postal service in Mexico can be a total nightmare and they really made everything in their power to get mu product out to me and made my experience perfect. And the rings and earrings are just PERFECT, in loved!, THANK YOU!
Products used:
Rings and earrings
Hello Yvonne,
We are incredibly grateful for the 5-stars! Moon Magic put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day!
Best Regards,
Moon Magic
Hello Skyler,
Thank you for taking the time to leave us a review.
Your order has been cancelled and the refund was credited back to the card/account used.
After checking your review, it appears there might be a misunderstanding. We extended a 10% refund to compensate for any inconvenience and offered to proceed with shipping your order. It's essential to note that retaining 90% of the payment when the items were not dispatched goes against our Policy and it was never mentioned that we will hold 90% of the payment without shipping your order.
Please feel free to reconnect with our customer support for any questions you might have.
Best Regards,
Moon Magic