Moonpig

Placed order for a card for my sister's 50th birthday. It arrived promptly but no envelope. What use if that if you are intending to post. Unhelpful customer service advised you need to tick for envelope. Really! I have never bought a card and didn't get an envelope. Won't be using again and will stick to funky pigeon who know who to operate.

I got a bunch of flowers from Moonpig this morning. It's even worse than last year's Mother's day bunch!
Last year's was not worth £10 but probably cost a lot more.
This year was a real treat! I got up early, around 6am. At 12 I decided to go for a walk and to my surprise, a moonpig box had been chucked over my gate. They did not bother to ring the bell. (I WAS UP AT 6!)
As it was raining, I had a soggy box for starters. When I opened the box, most of the flowerheads had broken off, so, most of it was just good for the bin.
By the looks of this bunch, even if it had not been battered,I could have got a far better bunch from Tesco for a tenner anyway.

Shocking service! Did not fulfil their obligations under contract.They blamed the courier, which is their responsibility not the customers. I would not endorse doing business with this company as they have no morals!

Horrible service. I am extremely disappointed. I will never use them again. It's not even worth one more breath to describe the issues. You're better off ordering with Shutterfly ahead of time and sending them out yourself.

Placed an order a week before it was needed, this was for a silver wedding anniversary. Items never turned up on time. This was due to royal mail. Trying to get any type of response from Moonpig what so ever was an absolute joke. Eventually emailed me a day after it was needed. Luckily a friend at the sorting office tracked it down for me and on the day I needed it. Moonpig customer services seemed to think the service I had received was acceptable.
WOULD NEVER USE THEM AGAIN!

Ordered Mother's Day flowers and a card but here we are Mother's Day morning and nothing I ordered a week ago so
Plenty of time. Moonpig have done it again spoilt a day. I think we are all best to go back to the old way card shop buy card. Flower shop buy flowers not trust Moonpig to do it for us …. When I contacted customer service they said would you like the order resent lol 😂 and to think I nearly joined the Moonpig card club wow lucky escape I find they spend too much time sending junk mail to get you to buy the card and less time on actually getting the job complete and delivering the goods

Paid for delivery on the 8th and took day off but never arrived, chat bot was shocking and no level of service at all, was pretty much an attitude of "tough". Before they just cut you off! Don't use if you want it in time

Moonpig used to be very reliable but no longer... this is the second and last time they have failed to deliver birthday cards. They send an email saying it is on its way but it doesn't turn up. After spending the best part of 2 hours trying to get through to online chat I was told it was a processing error and had not been sent out. The only plus is they have allegedly refunded me. Not much consolation for the missed birthdays.

I ordered from here for my son's 16th Birthday and was assured delivery would take place on his birthday.

Delivery did NOT take place on his birthday.

I explained this to their customer services via live chat.

After a short while 'Rhys' came back and said the item had been lost in transit and re-ordered at a cost to them and would now be delivered in 1-3 days.

I stated that it would have been nice to have a choice as what use was a birthday card which will now be 1-3 days late and that a refund of the item would have been preferred.

Do not trust these one bit.

This was my second try of Moonpig after they messed up a few years ago. Wish I hadn't bothered now.

Go to $#*!y Pigeon if you want a company like this. Never let me down once.

Ordered a card to come a day before my daughters 40th birthday the card arrived 4 days late I did pay extra for next day delivery. Tel to let them know they never apologised just refunded postage and said this was company policy. Please use alternative companies

I really like the lexibility that this site offered. Any card could be an ecard. COOL.
But after spending an hour crafting a card for my niece, I left it as an unpurchased card b/c I wanted to also create one for my nephew and send them together. Apparently, I waited too long and now it is gone! Nothing to salvage. Have to start from scratch. If you use - be sure to take a screenshot of your card so you can recreate it if their system eats it before you send it out. :(

Managed to mess up an order for a once in a lifetime occasion not once but twice and probably the worst customer service I have ever received

Extremely unhelpful customer service who refused to refund despite being told that the order was no longer wanted and would rather I sued them through the county court in the UK so I intend to.

Will never ever use this company again

Ordered a birthday card for my two year old grandson on 4/9/2023. Today is the 20/9/2023 and I'm still waiting for it. His birthday is long over. I emailed Moonpig twice but haven't received a reply. Won't be using them again

Not empathetic at all. To my knowledge first class is next day or two working days max. 1-3 working days is 2nd class delivery. My mother does not have her birthday card I made for her and instead of accepting the mishap I was told wait until 4pm and see if it turns up. If not then you will be refunded. So will have to tell my mother to wait until 4pm to open cards if not we can postpone to tomorrow!

Absolutely ridiculous. Will never use moonpig again!

Order *******VVBZNQ

I have paid tor guaranteed delivery of 2 cards, chocolates and a mug. Nothing was delivered so far (guaranteed date was yesterday) but their customer service is still asking me to rest assured its arriving in time. Unless they can travel back in time, this is either mockery or stupidity on their part.

Wish I had looked at reviews first before ordering, flowers arrived today for my mum and the box had been crushed probably under the weight of other boxes saved some of the flowers the rest were dead. Won't be using them again it was a waste. Instead of a happy surprise it turned out that I gave my mum a few dead flowers. Can't not leave proof of the flowers as my mum is 83 and doesn't know how to add photos and I live 400 miles away

Ordered 2 Christmas cards and a box of bracelets with mummy written on them a week ago. The estimate delivery is 22nd of December. We received the parcel which was good but opened it to find the only one card turned up and a box. Inside the box was a pair of boring earrings. Nothing like what I ordered. So no Christmas gift from our daughter. The second card has not turned up which says to my wife. First Christmas together being married. Will use a different company in future. What a let down

Do not use. Never deliver on time and then won't refund.

Offered to refund my delivery cost as a credit even though card was delivered 5 days late.

Not acceptable. It's not the first time they've let me down. Will never use again.

Once you miss someone's birthday it's over there's no going back and it's just beyond disappointing.

It cost over £40 and it ruined my nephews birthday as he'll now only get a card on the actual date. Ordered both balloons + card for 18th. Moonpig delivered balloons on 10th. Tried to stop delivery but email was ignored. No apology or compensation from Moonpig - they don't care once they have your money and they blamed their system for the error (it's a terrible system - and I think mistakes like this will happen a lot). In the end, on the on line Moonpig chat you end you just talking to someone who can't do anything but refund a small delivery charge - absolutely useless - stay away from this company - it seems to be set up to take your money, make mistakes and then ignore you.

Good prices when they're on sale, but not every card can be customised as much as I'd like.

I ordered Valentines Day flowers that were GUARANTEED to be delivered on the day. I paid a high cost for delivery and over the odds for the flowers as they were guaranteed after all. They turned up a day late, so the occasion and sentiment was lost. I complained strongly and requested a refund but all they offered was postage refunded. They basically mis-sold and don't give a damn as they are laughing all the way to the bank

What kind of company takes over £18 of your hard earned cash, then sends cards to you without envelopes? Apparently I was supposed to request envelopes. I went through the purchase process again and still can't see where they're telling me I should have added envelopes. Not that I would have been looking for it, I think it's not unreasonable to expect a greetings card to come with an envelope, especially when the cards are larger than your average card. Spoke to Moonpig who flat refused to send out envelopes retrospectively which was useful. They don't go big on customer service clearly. Won't use them again, I'd advise others to steer clear, far better going to The Card Factory online.

Order was promised on Tuesday. It is now Wednesday and still no item and the anniversary card is needed today. Moonpig are refusing a refund. Telling me to reject the order when it arrives (2 days later than promised) but nobody will be in to reject it so basically I have to accept the items I no longer want or need and there is nothing they can do. I didn't choose Royalmail as a delivery partner and I no longer need the items and they are now irrelevant