Mopar

MOPAR will check all the security points on your vehicle, And the final result after a service, it's like having the car Brand new again. Great!

I am the holder of a Mopar Vehicle Protection Lifetime Maximum Care warranty that covers a 2012 Dodge Durango. This factory warranty went into effect 3/22/2012. I paid a lot of money for it. On February 27, I brought the Durango to Fort Collins (Colorado) Dodge with the engine making a strange sound. Diagnosis showed it was caused by a failing lifter. The proper repair is to replace the camshaft and all lifters. These are explicitly covered; in the policy, "Cylinder Block and all Internal Parts" applies. The engine is not worn out and does not need to be replaced. It does not consume any more oil than it did when brand new. I am a "car guy" and have always been meticulous about maintenance, using only the best motor oil (Mobil 1 Synthetic). It took more than a month (!) to get a response from Mopar Vehicle Protection. On March 28th, I was informed that the warranty was being "bought out" for the present value of the Durango - according to them, $8000. It would be worth more if Fort Collins Dodge had replaced my damaged center console as they had offered to do, and I had authorized, during a past service visit. Their failure to replace it then is negatively affecting the Durango's value now. It is otherwise in excellent condition. I got a quote for replacing the camshaft and lifters from Fort Collins Dodge: $6400. That's a high price; entire rebuilt engines - "long blocks" - with a 5 year, unlimited mileage warranty, cost $3999 from Fraser Engines. Yet even without disputing the low estimate of my Durango's value or the high estimate to repair it, Mopar Vehicle Protection is obligated to cover the repair. You see, Mopar Vehicle Protection is trying to use this clause to get out of the contract: "The maximum benefit amount... will be THE TOTAL COST OF THE REPAIRS PER VISIT... OR THE CASH VALUE OF THE VEHICLE, WHICHEVER IS LESS". The problem for them is, the total cost of the repairs doesn't exceed the value of the vehicle, even using their numbers.