Motherhood Maternity

I ordered my clothes over three weeks ago. For the longest time they set the label was created but it had not shipped. I kept emailing to ask about it, and they kept telling me to wait longer and that it was on the way. It was very clear that it was not on the way yet. After 2 1/2 weeks, it finally left the facility, And since then it's been sitting who knows where for another five days. The customer service has been absolutely atrocious. One of the items that I purchased was oversold so they told me I wasn't going to receive it and offered my money back on a gift card rather than the original payment. Absolutely horrible on every level.

I wish I would have looked deeper into this company before buying from them. I wasted $60 on maternity/nursing bras that fit terribly, look frumpy, and do not function as advertised. Customer service was useless.

They had also voluntarily added a free holiday tote to my order (which was placed in January) but I haven't received that yet and don't see that it's shipped. Keep your outdated and sad excuse for a "gift"!

Their website will take your credit card information/Apple Pay details before you are ready to submit an order. Even if call them immediately after it happens, they will tell you that there is nothing they can do about it and can't cancel/modify an order.

I wish I had read the reviews since others have had the same issue with them.

I am disputing the charge with my credit card company as well since I did not approve the submission.

Do not shop there unless you want to lose your money without approval.

Yep, you heard it right. After ordering five items, I returned two IN THE SAME PACKAGE to Motherhood. They refunded the less expensive item and claimed to have "never received" the $40 poncho that was returned with the pants.

They submitted a "search request" to their warehouse and told me it would take two weeks to look for the item. After two follow up calls, being told the same thing and now over two months later, I'm out $40 bucks and don't even have the item.

Absolutely terrible customer service. I will never use them again.

Would not recommend purchasing anything here. You might get your order or you might never hear back from anyone. They also do not have a great streamlined system in place to determine whether something is in stock or not. I ordered a swimsuit, received my order confirmation and then radio silence for two weeks. I reached out multiple times. I eventually filed a complaint with my bank and thankfully they handled it very efficiently. Surprise, surprise when I finally get a response from Motherhood the next day stating they had received a notice from my bank AND the swimsuit was out of stock. Take your business elsewhere. They are having so many sales, I'm unsure if they scam here and there or they just can't really keep up with the orders. Save your time and money.

I was concerned about ordering from this dealer after seeing the negative reviews. But I am so glad I did. Shipping was a little slower than desired. (Fedex is crappy). But the products were received as ordered, sizing was spot on, and were of good quality. I ordered multiple clothing items from overalls, pants and tops. My daughter-in-law also placed an order... Same- very good experience. No complaints here.

I was very apprehensive purchasing online after reading all these negative reviews. Made a purchase anyways, received my order everything was perfect items as described no issues quality better than I expected. I only shop sale, besides that they had an additional discount and free shipping!
After receiving my order and a free gift I placed another order, will see how that one goes. Look forward to my new maternity overalls

I bought two maternity clothing items as Christmas gifts on Nov. 11 and had them shipped to me to give to my daughter-in-law for Christmas. She opened them on Christmas Day and unfortunately, neither one fit. When I called Motherhood Maternity to find out how to start a return or exchange I was told they could not help me since it was more than 30 days since the date of purchase. But they are Christmas gifts! So I emailed Motherhood Maternity twice and no reply! I have never heard of a store with a worse exchange policy and such disregard for their customers. I will never shop there again :(

This is my first pregnancy, and I ordered a few maternity clothes from Motherhood. My order arrived today, and with it they included a complimentary baby bottle and all these gift cards! It was such a nice surprise! I started crying...(maybe that's just pregnancy hormones tho ‍ I can never tell if my tears are legit or not anymore) That little surprise aside, their clothes are soo cute and comfortable! I'm really impressed.

This is our last baby so I decided to splurge and bought an expensive (over $100) jumpsuit from Motherhood that was on clearance (no refunds/ exchanges). I was sent a defective jumpsuit (which customer service acknowledged). I was offered 25% off (no refund on the 10% tax). They refused to replace/ exchange or refund. I would hate for another expectant or postpartum mother to be as disappointed as I am, out almost $100, and having to go through the hassle of filing with their credit card company. I've purchased from a majority of other mainstream and some small shop maternity/ breastfeeding/ postpartum brands and Motherhood Maternity has provided the worst customer service I have ever experienced. I would recommend to save yourself the hassle and shop elsewhere or understand that if you buy an item from Motherhood Maternity that is listed as clearance with no refunds/ exchanges you will be out of luck when they send you a defective item.

Purchased pumping bras and within 2 months had a huge rip on one side. When I reached out to the company they wanted pictures which I supplied and then they only offered me 20% on my next order what a bunch of crazy! Awful customer service especially for new moms going through the struggles of motherhood already. Will not buy from them again.

I ordered some items and when I put my address to be shipped I put 4988 instead of 4989 and it was delivered. But I didn't receive it. On my street there is only 10 houses that have an address that end with an odd number. I checked the doormats on all houses and not one of them have any kind of door mat that resembles the picture. I called the company and fedex and because I typed it wrong and it said it was delivered they won't help out. They said I can order it again and update my address but I would have to pay regular price and if FedEx still delivers it to wrong address that I would still be out more money and or merchandise. Never will I order from them again

I bought clothes online and didn't receive them yet. Every time I contact them, it is just says excuses and no resolution. They don't take any action to support the request. It's a complete shame. I'm so frustrated.

This is my 1st review ever!
I am so frustrated with this company.
The worst customer service ever!

1. I called to check for an update cause I couldn't track my order something so simple. They asked me to download an app.
2. Called and was on hold for 10 mins that turned into 20 mins phone call with more frustration.
3. They couldn't update my delivery address.
4. No due date for delivery so delivery could arrive after Ice given birth. What need do I have for maternity clothes then.
5. I CAN NOT cancel my order!
6. No supervisor available to speak and solve this simple issue. Any one of them.

The worst experience I've ever had!

Bought a dozen peices of clothing, promptly shipped back a handful that didn't fit following the return instructions on the website and never received a refund or confirmation. When I opened a paypal incident the seller closed the ticket and I never heard back. Such a bummer because they have a great selection and I would love to keep shopping with them but I can't stand by bad business behavior.

I ordered three different colored shirts from their website and I was sent three shirts but with the same color (grey). From what I remember when I was ordering, there was a sale going on and when I was trying to select the size and color, it was refreshing alot. When I received the shirts, I tried called the customer service and they told me to pay for the shipping because it was my fault for ordering the same shirt BUT THREE OF THEM. I told the representative that I was not going to pay the amount I bought the shirt for the shipping, she told me thats all she can do for me. This is unacceptable and will never order from this place again. Worst experience ever.

I like the quality in general, took a while to arrive to an extent that i thought they just scammed me, costumer service is the slowest i sent them two emails to which they replied one week before i got the order and after i received the order so don't put any hopes that they'll reply to you any soon

This place is terrible when it comes to shipping in a timely manner. I placed three orders. Each took 2-3 days to ship and over two weeks to reach me in Colorado. The third order I placed on the 10th of October. Not only have I still not received that order 11 days later, part of it hasn't even shipped yet after 11 days! The customer support does not respond in a timely manner, it's about a week turn around and they simply blow me off. Nothing but problems. I'll shop elsewhere. Pink Blush Maternity has beautiful clothing and great sales with excellent customer service!

This company charged me nearly $180 for a coat that they never shipped. I have been asking for a refund and to cancel my order repeatedly, and am being continually told that their 3rd party supplier hasn't shipped it yet. As the company that processed the payment, they should be responsible for issuing the refund. They continue to tell me that my "request to cancel" is just a "request" and that it's a petition that must be reviewed. DO NOT PURCHASE ANYTHING FROM THIS COMPANY.

This is my third pregnancy so not my first time shopping here but it is now my worst shopping experience I have ever had. I ordered a pretty large order and said it was shipped out but never showed up so called fedex who shipped it and they said they had the package but motherhood maternity did something wrong so they can not ship it to me so called them and they said they can't do anything about it and made me wait 25 days to see if it would show up even tho FedEx said it will not. Then 25 days are up and they said they will reship, well guess what they lost that package before it even got.sent out of their facility. So call again and they say if sorry we will ship it again now we're way over a month since I ordered and they took my money. But guess what now there out of most of the stuff I ordered so they could only fill half my order and then give me a gift certificate for the rest like they think I would ever shop with them again I had to fight to get my money back on something that was their fault twice now. And now I finally received part of my order 40 days from order but it was messed up and not the right stuff and they expect me to ship it back to them so they could have their mistakes back or there going to charge me more they said they are unbelievable and terrible customer service I couldn't get one manager or head person to talk to me on the phone save yourself the hassle and buy from anywhere else plus their clothes arnt worth the money.

Bathing suit falling apart after wearing it a few times only. It is completely losing its shape and becoming transparent.

The product was fine. Nothing special, but good for the price. What is really disappointing is the company's customer service for online purchases. I received an automated e-mail order confirmation on the day of my order and then I did not hear a word from them for 13 days. I e-mailed them asking information and I never received a reply, when the only information I could find on their site was that my item had been back ordered.

When I finally received it, they send me a request to write a review. Which I did, complaining about the customer service. That review was never publiched, nore did anyone contact me to apologize.

Conclusion? Don't trust the reviews you read on their site!

I'm certainly not going to spend any more of my money there!

The buyer has to pay full cost of any return shipping! There is no free or discounted cost to return products (e.g., $6.95 or $9.99 flat fee return). This is an outdated, inconvenient, and expensive policy.

There is also no return invoice where you can check off the product being returned. You have to hand write each item, the description, reason, etc. on a blank return form.