MountainRoseHerbs

Ever since they announced an update to a live inventory system, the delays have gotten worse than usual. When they say "16-21 days" to ship, you can bet it will be longer. Nevertheless, they charge your card immediately. This doesn't seem to be a good way to do business--one would never accept sending a product first then being paid 16-21 days later, so why is the reverse ok?
I will be taking my business elsewhere.

Be aware they don't post expiration date on any products at all. I find out the spice powder that were 4 years old after I insist them sending me analysis report. The rest of products that not shown expired all being put in a reusable bags that anyone can open and close. Then the analysis report and bag number has no meaning since the bags are not even sealed. When I contact them for this issue and ask for free return, they lied to me that their return department is not in office and want me to wait, and threatened me to ban my account if I file claim with PayPal. Such a shady company, avoid them!

It took them NINE days after placing my order before they packaged and shipped it (still haven't received a projected delivery date). Wish I'd read reviews before ordering. I was hoping to get my herbs (which I need for medicinal purposes) in some sort of reasonable timeline. This aint that.

I got 6 teas and all of them were AMAZING! So impressed with the quality and love that it's loose leaf, so less waste and packaging.

They are extremely slow to ship (upwards of THREE WEEKS), their prices are very high comparatively, and they do not take care of their customers. I have been a long time customer of RMH, but since it was taken over by new owners, it's gone downhill drastically. Save yourself a headache and order elsewhere.

They sell mushrooms like reishi and other herbs from polluted CHINA, at premium prices. When I questioned them about it, they blocked me on social media. Boycott mountain rose herbs!

The products seem to be decent… WHEN you get them! I placed an order on January 3, and today it's February 2, and I still have not received them. I had custom-made item from China in 2.5 weeks. Custom-made! And MRH takes more than a month to package something they haven't made? They keep saying it has to do with "an upgrade to their system". Good grief people, hire some more people and get them out in the warehouse, pulling stock and boxing it up! How hard is that? Your excuses have been going on for too long, and I'm suspecting there a financial issues with the company or something else going on. That will likely be my last order with MRH.

I worked for them for over 3 years, so I had an opportunity to look at them from the inside. And here is what I can tell:
1. Most products are more or less decent, however the people who clean, cut, package, etc. those products are often unprofessional and with low level of integrity (especially at their Mill), so when you buy their herbs and spices, do keep in mind that they might have been touched by someone not wearing gloves, or they might have been picked up from a dirty floor and put into bags, etc.
2. They did lay off 20% of employees on March 30. The official version is that this was done because of the pandemic, but they laid off some people who worked from home at that time, so pandemic is just a cover. Actually they started firing people back in February, because it turned out that their poor management led the company to a financial crisis, and in January they were very close to be unable to pay salaries to everyone.
3. The way they treat their employees is just incredibly mean. For example, the way they handled the lay off was the following: one day, while you are working, they suddenly block your access to your account, call you in 15 minutes, and tell you to leave, like you are some sort of criminal. Or they just put your things in a box, in the evening when you left work, and in the morning you come and find an empty desk. Here is what you get for all the years of hard work! The higher management protects those whom they consider their friends, even if they are absolutely unprofessional and dishonest. So, they kept all of their friends and got rid of everyone else.

So, you can, of course, continue buying their products, but remember that their motto "people, plants, and planet over profit" is not true, because what they care about is their own profit. They are very good though in creating an illusion of them caring about their employees and customers. That is one thing they do well - pretending.

Some culinary and medicinal tea herbs I ordered were not fresh and of low potency, lacking the essential oils, eg., lemongrass, fennel, peppermint, so obviously of poor quality. I have also had a couple herb orders in the distant past that had a mildew smell, though maybe they are more careful now, I do not know since I don't order from them anymore. The main reason I don't order from them is their prices are comparatively higher than other organic herb companies and they do not test every lot for heavy metals which I think is vital especially with issues of known contamination becoming more common as herbs are increasingly sourced from all over the world. Organic is no guarantee that heavy metals my be naturally occuirring in the soil in certain regions, this is well documented for lead, cadmium, and arsenic. Interestingly, I live near the city where MRH's is located and local organic/whole food stores do not stock in their bulk sections MRH products and instead source from further across the country as they listed the supplier on the bulk herb bin. That was very telling and confirmatory to me of the poor quality of MRH's if based on values of supporting buy local they would not even stock from this company.

If you place an order with this company, they often won't ship it out until a week or more. And their shipping fees are outrageous.

Also, if they're out of stock for an item, they won't tell you--they will just ship your order and then tell you to reorder the missing item.

Many of their herbs are of poor quality, and they are also deceptive about some of their products. For instance, their "Ceylon" cinnamon powder is not genuine--it's cassia cinnamon instead (which is a lot cheaper). That's called "fraud."

I read an account by an employee who said that lots of their employees smoke pot and vape, and no doubt the smells and residues end up in their herbs. Apparently they drop stuff on the floor and put it back in the vats too.

Please stay away from this awful place.

I know many people have commented on this and that the business states they have the slowest shipping time but it's really just unnecessary. There are so many other small businesses that do shipping quickly, efficiently, and at a better price. I don't know what the hold up is but I regret every time I order from MRH. If I want to get a replacement on my tea I love to drink, I would need to order it 3-months in advance before my tea goes out to get it on time. So here I am again awaiting my order and it seems like it might takes 3 weeks. How is this even possible? I've never engaged with another business that had such poor shipping methods. Looks like I need to find a new supplier for my special tea. One that gives it to me in a time that I can actually drink the tea. It's just really poor business practices and in this day and age, completely unacceptable.

I have been buying herbs from Mountain Rose Herbs and spices for about a year and a half and they have been wonderful about fulfilling orders, and the quality and freshness of the herbs and the spices.
One time I had a problem with a package that got moisture in the box and the herbs were damaged, their customer service and quality people were on top of things and attended to the issue right away.
I haven't bought any of the oils or teas, but maybe in the future.

My husband and I have been very pleased with all of the products from Mountain Rose. The 'Skin Oil' has been especially great for my easily bruised skin on my aging (67 year old) arms. I apply to the reddened area and within 2 days the odd bruise that i had no idea how it got there is gone! The Lavender aromatherapy essential oil is the best i have ever used. I apply at night on my arthritic shoulders (with their carrier oil) and I have a peaceful and less painful night sleep. Every product we have used has been excellent.
But I wish their shipping was a bit faster.

My husband and I trying to follow a healthy way of living. I prefer adding organic spices to all the dishes I cook. This site is my constant companion in healthy nutrition))) Recently we have tried their teas and weren't disappointed as well. I recommend this site to everyone that cares about their health. By the way, the delivery is always on time, never had problems with that.

All their herb products are organic or wild crafted, fair trade if outsourced, great prices, with great customer service. I've been a satisfied customer for many years.

I've never had any problems with their products. Love, love, love.

All of their herbs have been fresh and not stale or old. Their shipping is a little slow so that sometimes it takes a little while go get the product. It is worth the extra weight because of the quality of the product.
Stay away from the affiliate program because is does not work. Have proof of purchases through the affiliate program that never showed up.
Great place to buy from for personal use but not a good place to be an affiliate of.