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Called to order, sales was super helpful, and I got my equipment quick! They stayed in touch the whole time, and even answered my questions after delivery. Thanks, guys!
Don't use these guys. Jorge is the rudest man ever. Doesn't return your calls. And when something breaks he just said the guys didn't do it. There is no way he ever lets you claim anything on the insurance. It's all a con. They broke my ping pong table. And now are MIA. HORRIBLE PEOPLE
Don't use these guys. Jorge is the rudest man ever. Doesn't return your calls. And when something breaks he just said the guys didn't do it. There is no way he ever lets you claim anything on the insurance. It's all a con. They broke my ping pong table. And now are MIA. HORRIBLE PEOPLE
In March 26 I bought on e-bay chainsaw from this guys, purchase was paid, I got e-mail that it was shipped to me with trucking # and estimated delivery date, than was told that it is canceled, becouse I did ask them to DO SO? Suck. Now I am questioning their reason to pick up people's personal data(e-mails, CD#, etc)for just dumping them off with fake reasons(I never called for cancelation of my purchase!)
Purchased a chain saw on E-Bay from Mowers4less, they showed 20 plus in stock. I've waited for over a week before I called asking about the delivery. They told me the inventory was wrong and they didn't have them, might be in today or tomorrow. Why didn't someone contact me to let me know? Not happy at all, can't treat customers like this and stay business. I would give them no stars at this time. We'll see if anyone contacts me. This purchase is under my G. F. name del. Address is Bryan, Ohio
I ordered a chainsaw from this site on 9/13. Called on 9/19 to see what the status of my order was. Shipping department told me it shipped on 9/16 but they didn't have a tracking number or know who it shipped thru!?!?! Checked my UPS FEDEX AND USPS accounts no shipment shown. Checked my account the evening of 9/20 and like magic shipping label where created that morning scheduled for delivery on 9/22. I sent them an email stating my unhappiness with being lied to about the supposed shipment date. Today is 9/22 and no saw. Called to find out that it is sitting on their dock in NC waiting to be picked up. Magically there was a mix up with the shipping label... Funny how after I complained there was a mix up. Let's see what happens now!
Avoid these people. They sell mowers they slap together as new when they are not.
The R322t I got was leaking axle fluid, different tires-used, and missing pieces.
Contacted them and they wanted to charge me again for another unit. Now I'm stuck with their junk that no one would buy. I guess they thought I was mechanically dumb.
Avoid these people. They are true con men. They even went as far as to remove the serial number from the tractor to hide their deception. So when I called Husqvarna they had no idea where it was from. Pretty slick guys.
I purchased a Husqvarna zero turn Z254 mower from Mowersforless. They promise 1-5 days shipping, took 15 days. After uncrating, started to mow the back lawn. Mower went less than 10 feet and the V belt driving the blades came off, put the belt back on and 5 mins later it came off again then broke, bought a new 1 at Lowes and same thing, then noticed the Idler Pulley was at an angle. Took off pulley and noticed bracket holding the Idler arm was bent, unbent it and put everything back together.
Called Mowers for less and spoke with Andrew, he said I should have taken it to a Husqvarna dealer and he would not reimburse me for the belt or send a replacement. Told him about the bent bracket and he said that it couldn't have been bent, Then he proceeded to lie about always answering the phone when I called numerous times and he didn't answer. The couple bucks you save when buying from this place is not worth the inferior equipment, headaches and horrible customer service, Stay away, spend your money wisely somewhere else.
Called to order, sales was super helpful, and I got my equipment quick! They stayed in touch the whole time, and even answered my questions after delivery. Thanks, guys!
Found the Husqvarna MZ61 here at Mowers4less.com at a price delivered to Idaho, that was almost $800 less than the local dealership. Product was also available at Amazon but was $200 more there. Decided to give them a shot. Their communication was clear and it was a pleasure doing business with individuals who know what they are doing. The only issue I had was in obtaining a PRO number to track the freight. I didn't call but my email inquiry went unanswered then the mower showed up 2 days later. Purchased on a Monday and I took delivery the following Thursday. The mower arrived in brand new condition and I am a very satisfied customer! Thanks Mowers4Less!
Tina Statin was the single person that saved your company from losing a valuable customer (along with the 125 employees i manage daily that look to me for major retail purchases) It was extremely refreshing to know Tina was the one person that sincerely cared about me receiving my order along with the best service. She was kind. Sincere & concerned. I know she was sincere because I'm confident the salary she receives does not reflect the compassion & concern she has for her customers. Tina is (by far) the single most valuable asset your company currently has... including all physical inventory... combined! I also would like to thank her Supervisor for contributing to developing her to provide great service. I would recommend the leadership of these two guys be the standard for all your stores... otherwise you may have had your final grand opening. Thanks again Tina & her supervisor. Ownership... I would recommend you consider investing in these two employees before you consider investing in your next equipment inventory purchase... it would double your business valuation... trust me... a valuable Customer... and Seasoned Service Professional. GOD BLESS.
Imagine doing a bunch of online research on an expensive (ZTR) mower. Something that will cost you almost $6k. Like many consumers, that's real money to me, so I shop pretty hard. After finding this place -- Mowers4Less -- online, and comparing their pricing to others, it looked like I could save about $700. Score, right? Wrong. It was simple to pay, although oddly enough the rep advised me to put the charges on two cards, claiming that the limit on my cards could be a problem. (Not so, but I'll get to that twist later... if indeed it was a factor in one of my cards getting hacked!)
We needed this mower to be delivered within a specific interval, during which time we would be visiting the property for which the mower was purchased. The delivery, per Mowers4Less, was "guaranteed". Which turns out to be as meaningless a guarantee as you will find anywhere. We booked plane tickets to the new place, specifically to accept delivery of a tractor and the mower. The tractor arrived on time, perfect, and only after it was explained and unloaded and demonstrated were we expected to pay. We paid for the mower, in full, 4 weeks ahead of the scheduled delivery. Never once in that time did Mowers4Less keep in touch unless I emailed or called them. And then they missed the guaranteed delivery date, and blamed it on the trucking company, who apparently doesn't get paid once the date is missed, so they have no incentive to ever deliver, right? Mowers4Less was apathetic until I complained, and then their supervisor tried to get it resolved. The trucking company (DSL) was the worst. Begged me to not cancel the order, and we even extended our stay for a day which cost us money (to revise our plane tickets back). Then promised to pay my cousin (who lives 45 miles away from the delivery site) to drive up and accept delivery on our behalf. And they NEVER called him, and we never got the mower. Sure, I got a refund. But the hassle and all the time wasted was ridiculous, and I would never recommend this outfit to anybody unless you don't care if/when you get your equipment. A terrible transaction. Adding insult to injury, the last day we're at the site where we needed the mower, I get a call from my credit card company saying one of the cards I provided to Mowers4Less was used to make $1,200 in unauthorized purchases (in Houston, TX area). I had the card in my pocket. WTH? Coincidence? Maybe, or maybe not. Mowers4Less, shame on you.
A follow-up, based on MFL's attempted explanation and rebuttal: Their VP didn't have ANYTHING of value to offer us. He only apologized. We made it clear from the moment we discovered this wretched company that we had to fly ACROSS THE USA to be at the property where the mower was wanted. If MFL cannot deliver when they promise, then their guarantee is worthless. As to the tractor, which cost almost $30k, it was delivered from KENTUCKY, by a company that didn't ask even for a deposit. Their driver phoned us to let us know he was en route, offered to deliver it early -- which we couldn't arrange because we hadn't yet arrived at our destination -- and then met us the following morning at 7:30 with a smile, a perfect tractor, some freebie stuff (pink Kubota hat which my wife loved and looks great wearing), and only after instructing us thoroughly about the tractor did I finally pay him. A perfect transaction. Mowers4Less was the complete opposite. A total failure, wasted hours of my time, and all they can offer is excuses. Do yourself a favor and buy from a reputable company who puts their money where their mouths are. If MFL wanted to redeem themselves, they should have offered to knock $500 off the previous price, pay my cousin $500 to meet them at our house, and then actually DELIVERED the goods on time.
Tip for consumers:
avoid Mowers4Less like the plague.
Hi Bill,
We are very sorry to hear you were so unsatisfied with the transaction! First and foremost we would like to mention that once a shipment leaves our facility, we have to depend on the carrier to deliver it without issue. We work very closely with our carriers to ensure customer satisfaction, but in cases of time-frame deliveries, it becomes easy for slight delays to become deal-breakers. It is very rare that we have this kind of experience with any of our carriers.
As for the tractor you ordered - we are assuming you purchased it locally for local delivery. In that case, we would gladly offer to deliver with payment expected after it is unloaded, explained, and demonstrated. However, when we ship to other states, we send the merchandise with a carrier, and they are not trained or expected to educate customers on their purchases. Likewise, we cannot ship mowers to out-of-state customers without payment occurring first; this is standard handling terms for online purchases of all kinds being made out of state.
If our representative (who is no longer employed here) advised that you use two cards, you did still have the option of calling to increase your limits. With large purchase amounts, as was the case with your mower, we frequently have issues with payment processing because of daily limits. We always respect our customer's discretion with their own payments, so we would not have required you to make payment under any specific method, as long as you pay with a method we accept. With that said, your unauthorized purchase issue is not necessarily related to your purchase on our site, especially since it sounds like your payment was made over the phone and not via our website. Please note that your review implies security issues with our site which is definitely not the case.
In closing, we would like to notify the public that our company's Vice President personally tried to reconcile with this customer. We strive for 100% customer satisfaction while offering the best prices to consumers.
We serve customers all over the United States with pride, and we take careful steps online and in-store to protect our customers' personal and payment information. Our website utilized a secure connection for all payments, and we do not store and cannot see payment source details, because all payments are processed securely by PayPal. We want all current and future visitors to know their payment information is safe and secure!
Again, we apologize for the inconveniences. However, we did attempt to reconcile against the will of the customer. We want to address this review so that viewers can understand our side of the situation, as well. Please feel free to get back in touch with us, Bill, if you think there is more we can do to offer you a satisfactory resolution.
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Hi, this is Tina, the lady who spoke with you on the phone. We offered to pick this mower up from the residence free of charge, with no shipping/restocking fees charged to you. You said that was great, then called back saying you wanted to keep it, so I'm sorry that you feel you are stuck with it. We did not try to charge you for another unit, but we never ship out replacements until the originals return back to us, we were simply offering that as an option so you could get your replacement immediately. Any charge would have been refunded when we took possession of the original, as I explained to you. I offered you every option available for the sake of customer happiness, and you chose to keep the unit.
We are sorry you were unsatisfied, but we want all of our potential customers to know that we take the satisfaction of our customers *very* seriously, and we are not con-artists in the least, else we would have tried charging you fees or would have denied you returning a mower you had signed for. Please see us on eBay.com, seller name mowers4less, for a more accurate depiction of our business performance.