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MrFluffyFriend has a rating of 2.37 stars from 419 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MrFluffyFriend most frequently mention customer service, dog bed, and credit card problems. MrFluffyFriend ranks 679th among Pets sites.
This company responds to reviews on average within 2 days
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
These beds are smaller than they are shown. However that is the tip of the iceberg. After just six weeks the bed is completely broken down. They are stuffed with the cheapest fill and appear in the photos as being very supportive. I bought two XXL for my daughter and paid over 130.00 and both beds look ready for the trash. I should have went with Furryfuzzy. They cost more but are a much higher quality. Save your money, don't buy this poor quality product!
These beds are smaller than they are shown. However that is the tip of the iceberg. After just six weeks the bed is completely broken down. They are stuffed with the cheapest fill and appear in the photos as being very supportive. I bought two XXL for my daughter and paid over 130.00 and both beds look ready for the trash. I should have went with Furryfuzzy. They cost more but are a much higher quality.
Save your money, don't buy this poor quality product!
Tip for consumers:
It is worth using quality products than have a poor review.
Products used:
XXL dog bed x 2.
When they say something is too good to be true...it is. It's taken 9 business days to fulfill my order. It's been stuck at a consolidator for 2 days. USPS status says still awaiting the item. Customer service is clearly offshore using generic macros. At this point, I'm hoping this thing is next to Jesus and sliced bread when it shows up, but based on these reviews, I don't have much hope.
Products used:
Dog Bed
Dear Anneke,
We sincerely apologize for the delay you've experienced with your order. This is not the level of service we strive to provide at MrFluffyFriend™. We understand your frustration and are actively working to resolve the issue. Please rest assured that your satisfaction is our top priority, and we appreciate your patience.
If there's anything specific you'd like us to address or if you have additional concerns, please feel free to reach out to our customer support team again. We're committed to making things right for you.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
Sarah
Team MrFluffyFriend™
Bed arrived timely and in excellent condition; color is very nice. Washed it once and came out as fluffy as ever. Dog loved it at first sight and keeps him very calm when I'm away.
Products used:
Dog bed
Thank you for your wonderful feedback, Ana! We're thrilled to hear that your dog loves the bed and that it keeps him calm when you're away. We take pride in delivering timely and quality products that bring comfort to your furry friend. If you ever need assistance, feel free to reach out.
Sarah
Team MrFluffyFriend™
I ordered one in plenty of time for Christmas, every time I checked tracking it was still sitting at the companies address. Then when I finally got it on the 30th way pass Christmas. It was so small my dog would never fit in it. I immediately requested a return label and have gotten nothing I have reached out to paypal and waiting.for a responce. Not worth the money either. The quality and workmanship is in every Walmart, TJ Maxx, Marshalls
Products used:
none
Dear Jennifer, we sincerely apologize for the inconvenience you've experienced with your MrFluffyFriend™ order. We understand the importance of timely deliveries, especially during the holiday season. We're sorry to hear about the size discrepancy, and we appreciate your patience as we work to address your concerns promptly. Rest assured, our team is actively looking into your request, and we will ensure a swift resolution. Thank you for bringing this to our attention, and we value your feedback as it helps us improve our services.
Best regards,
Sarah
Team MrFluffyFriend™
My XL beds arrived and they are tiny and NOT fluffy. The company will not issue a refund unless you pay for shipping to China. This company is awful and the better business bureau will be contacted. The quality isn't worth it. Buy from somewhere you can return the product if you're not satisfied.
Tip for consumers:
Do not buy. Horrible company.
Products used:
The Mrfluffyfriend bed was too small and uncomfortable for my dogs. They only offered a 30% refund.
Dear Jody,
We apologize for any inconvenience you've experienced with our XL beds. We're sorry to hear that they didn't meet your expectations. We appreciate your feedback and take it seriously. Regarding the return process, we strive to offer fair solutions and are actively working to improve our customer service.
We understand your frustration and would like to address your concerns. If you need further assistance, please don't hesitate to email us again. Thank you for bringing this to our attention.
Sincerely,
Sarah
Team MrFluffyFriend™
This is so soft and comfortable. My girls love it. I got the largest so they could share it and it's perfect for them.
Tip for consumers:
No
Products used:
Dog bed
Thank you for sharing your feedback, Gillian! We're thrilled to hear that your girls are enjoying their new bed. Providing comfort and coziness is what we aim for at MrFluffyFriend™. If you ever need assistance or have any questions in the future, feel free to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
They create fake usps tracking info and never deliver. Credit Card company saw right through it and gave me my funds back. And to top it off, fluffy tried to convince to ask credit card company to reverse charge back so they could issue a refund. I'm not that stupid to fall for that. Why do that when it's already been resolved to my benefit
Tip for consumers:
Stay away from them
Products used:
Never rec’d order
Thank you for bringing this matter to our attention, Wayne. We want to assure you that MrFluffyFriend™ does not engage in such practices. We apologize for any inconvenience caused and appreciate your cooperation with your credit card company. Rest assured, we take such feedback seriously and are continuously working to improve our services. Unfortunately, we can't check on the concerns you've raised since you didn't provide your order number.
If there's anything else we can do for you, don't hesitate to send us an email again at info@mrfluffyfriend.com.
Best regards,
Sarah
Team MrFluffyFriend™
My dog is a border/Norfolk terrier crossbreed and measures 24 inches from nose to start of tail and a medium bed was too small for him as he could not lay out flat.l sent an email to the company and received a reply,offering me another larger bed with a 30% discount and to keep the first bed which we will use in the car for long trips.First bed medium changed for XL which is right size to lay out in.He loves it lots of room for daytime lounging and night time sleeping.
Thank you for sharing your experience with us, Dennis! We're delighted to hear that we could assist you in finding the perfect bed size for your furry friend. Providing comfortable lounging and sleeping spaces is our priority, and we're thrilled that your dog is enjoying the XL bed. Should you need anything else, feel free to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
I am absolutely shocked. Terrible quality, the fabric it is made out of is see through that's how thin and flimsy it is. I've had two days, the filling is coming out of it already. It says it can be washed, there is absolutely no way this product would even withstand one wash in the washing machine. Says it's n Irish brand on Google, absolute lie. Waste of money, I only wish I had read reviews before purchasing.
Hello Rachel, we're genuinely sorry to hear about your experience with our product. MrFluffyFriend™ strives for quality and customer satisfaction, and we sincerely apologize for falling short of your expectations. We appreciate your feedback and take it seriously.
We would like to assure you that your concerns will be thoroughly investigated, and we are committed to addressing any issues with the product's quality. Unfortunately, you didn't provide your order number for us to check anything/ Please reach out to our customer service team at info@mrfluffyfriend.com with your order details, and we will work towards finding a satisfactory solution for you.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Best regards,
Sarah
Team MrFluffyFriend™
First let me say I will be purchasing another. I bought this for my dogs to lay together. They are not sharing. They race to the bed in the cage and whoever gets there first gets dibs. The other has to lay on the blankets. When I return home as soon as I let them out the cat goes right in and lays the rest of the night. Perhaps I should get 2 more? Lol. The bed is well made and obviously very comfy
Products used:
Pet bed
Dear Immanuel, thank you for your wonderful feedback! We're thrilled to hear that your furry friends are loving our MrFluffyFriend™ bed. It's heartwarming to know that they enjoy it so much they race to claim it first and even the cat can't resist its comfort!
We're glad the bed is well-made and living up to its promise of providing ultimate coziness. If you're considering getting two more beds, that could be a fantastic idea to ensure everyone gets their own cozy spot. Our goal is to make sure all your pets are happy and comfortable.
If you ever need any assistance or have any further questions, feel free to reach out to us. We look forward to serving you and your adorable pets again!
Sarah
Team MrFluffyFriend™
I bought the bed and the blanket. Unfortunately my dear doggie died last week but she adored her cozy bed and blanket. She couldn't wait to get into her bed! I am about to adopt a new furry friend who, I am sure, will love what my previous pet left.
Products used:
Pet Bed
Thank you for sharing your heartfelt review with us, Cheyenne. We're deeply sorry to hear about the loss of your dear doggie. It warms our hearts to know that she adored her cozy bed and blanket during her time with you. We believe that the love and comfort our products bring contribute to beautiful memories.
As you prepare to adopt a new furry friend, we hope they find the same warmth and coziness in the bed and blanket that your previous pet cherished. May they create their own special moments.
If there's anything we can assist you with or if you have any questions, please don't hesitate to reach out. We're here to help in any way we can.
Wishing you and your upcoming furry friend all the best,
Sarah
Team MrFluffyFriend™
My big guy absolutely loves his new bed. It took a few days for him to gravitate towards it but since he has he sleeps there all the time. I will definitely be ordering a second one for the basement so that he can stay there and be all warm.
Products used:
Pet Bed
Dear Eira, we're thrilled to hear that your big guy is enjoying his new bed! It's wonderful that he's made himself right at home and is now sleeping there all the time. We're looking forward to assisting you with your second order for the basement. Ensuring your furry friend's warmth and comfort is our top priority.
Thank you for choosing MrFluffyFriend™.
Best regards,
Sarah
Team MrFluffyFriend™
Was sent a defective bed. It is missing part of the padding on the bottom. My dog is literally laying on the hard ground. They claim a "100% money back guarantee". They said I would have to pay to ship it back to China or they would give me a 15% refund. None of this was in their return policy online at the time of purchase or when I reached out to customer service. I have gone back and forth with them so many times. They have since updated their return policy on their website, which proves they know they were in the wrong. And they are still unwilling to cover the return shipping or refund me for the defective product that can't even be used. They are also deleting negative comments on social media and blocking dissatisfied customers.
Dear Taylor, we're genuinely sorry to hear about your experience and the inconvenience caused. Our team is committed to resolving this matter promptly. We appreciate your feedback and assure you that we take customer satisfaction seriously. Thank you for bringing this to our attention.
Best,
Sarah
Team MrFluffyFriend™
I ordered an XXL size bed as per picture advertised with 2 dogs laying on it. I have.same breed and only one dog fits on it curled up. I reached out to Company and sent pics with measurements. Their response "size sent is correct " and I could get a refund if i paid shipping and restocking fee. There are other brands I would buy from someone else who is honest.
Products used:
XXL MR FLUFFY DOG BED
Dear David, we appreciate your feedback and apologize for any confusion. Our intention is to provide accurate representations of our products. We understand your concern and would like to address it promptly. Please allow us to investigate further and find a suitable resolution for you. Our goal is to ensure your satisfaction with MrFluffyFriend™ products. Kindly respond to the last email you received from us, and we'll work towards a solution together.
Best regards,
Sarah
Team MrFluffyFriend™
Don't buy from them. They won't exchange anything if it's the wrong size and they won't give you a refund. They tell you they will if you mail it back to them maybe. But you have to pay to have it mailed to China which will cost more than 100. They suck. I let them know this and they offered me $7 back from my $30 purchase. Again they suck. It also took almost 2 months to arrive after I purchased
Tip for consumers:
It took forever to come also
Products used:
A harness
Dear Jill, we're sorry to hear about your experience. Our aim is always to ensure customer satisfaction. We apologize for any inconvenience caused and appreciate your feedback. Please feel free to respond to the last email you received from our customer service team at your earliest convenience, and we'll do our best to resolve this issue promptly.
Best regards,
Sarah
Team MrFluffyFriend™
SCAM; return is very expensive to a Chinese address. Chinese JUNK. Cannot post reviews on their site and every review has a picture...written by THEM, it is a big SCAM.
Ordered one bed for $85, they added another to my cart for $58.10 and charged my card for both. Asked them right away to cancel both and they said i had to wait for them to come in to return. Came in, tried to return to the Chinese return address given but it would cost $108 to return. Already out 141 and didnt want to add another 100 because i know it will be impossible to get a return. The beds are complete CRAP.
Tip for consumers:
Must ship product to China and makes returning cost more that products
Products used:
none, it is junk
Dear Gary,
We're sorry to hear about your experience and appreciate your feedback. Our team takes customer satisfaction seriously and we apologize for any inconvenience caused. If you need further assistance, please don't hesitate to email our customer service team again so we can ensure a satisfactory resolution.
Best regards,
Sarah
Team MrFluffyFriend™
This is the worst customer service I've ever had. And a total scam. I asked to cancel the order within 24 hrs and they responded saying that it had been sent out. It then took 12 days to get to me.
When I asked to cancel they said that they would happily refund me once it arrived but didn't specify in that email that I would be shouldering the cost of return. To China!
Both the shipping were incorrect and the bed isn't what was advertised.
Every time I try and get a return label they offer me a % off the bed to keep it to "offer to a friend as a gift" or " donate to a shelter" The item isn't worth keeping for a gift or anything else as it's total crap.
Tip for consumers:
I tried to cancel but theu sent anyway and now want me to pay for the return. To china
Products used:
None of them.
Dear Kate, we apologize for the inconvenience you've experienced with your recent order. We're sorry to hear about the issues you've encountered, and we take your feedback seriously. We strive to fulfill orders immediately and we're sorry if your cancellation request can no longer be processed. As for the return, if you need further assistance, please respond to us via email at info@mrfluffyfriend.com. We appreciate your understanding.
Best regards,
Sarah
Team MrFluffyFriend™
Pet beds are too small. Mr Fluffy Friend offered; "to make things easier for me, Mr Fluffy Friend offered 15% refund" on purchase price in addition to return shipping cost I would pay, or I could donate the beds.
Really?!
Tip for consumers:
I will do better research before ordering from a website I’ve never used before.
Products used:
None
Dear Nancy, we appreciate your feedback and apologize for any inconvenience caused. Our commitment is to ensure customer satisfaction, and we're sorry to hear about your experience with the sizing of our pet beds. We understand your concerns and have taken note of your feedback regarding our refund policy. We strive to continually improve, and your insights are valuable to us. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
Best regards,
Sarah
Team MrFluffyFriend™
The pet beds are great. Had to get a second one. My cat never leaves her bed, but I wanted to put one outside for her to be warm and comfortable all the time. Thank you!
Products used:
Pet bed
Dear Aris, thank you for your wonderful feedback! We're thrilled to hear that your cat loves our pet beds so much that you had to get a second one. Ensuring your furry friend's comfort and warmth is our priority, and we're delighted that our beds have made such a positive impact.
If there's anything else we can assist you with or if you have any more four-legged family members who might benefit from our products, please feel free to reach out. We're here to ensure your pets have the best possible experience with MrFluffyFriend™ products.
Thank you for choosing us!
Sarah
Team MrFluffyFriend™
This is a scam. The bottom of the bed is thin and provides no support for an ailing dog. It looks flurry and plush but if you put any weight on it you will feel the floor. When contacted for a refund they use every excuse in order to not refund you. Horrible business.
Hi Cherri, thank you for sharing your feedback with us. We apologize that we didn't meet your expectations in terms of the quality of the product. Of course, we do offer refunds. We want to discuss this with you, so could you please reach out to us at info@mrfluffyfriend.com? We would like to make things right and hope that you will give us another opportunity to do so.
The XXL bed I purchased is very small, the pictures are very deceptive. You have to pay to return this item. Complete waste of money. Would not recommend this AT ALL.
Products used:
None
Thank you for bringing this to our attention, Sandra. We apologize for any inconvenience caused by the perceived discrepancy in size. Our team is committed to ensuring customer satisfaction. Regarding the return process, we understand your concern and will review our policies to provide a more seamless experience. Unfortunately, we cannot check anything since you didn't provide your order number. If you need further assistance, please reach out to our customer support at info@mrfluffyfriend.com, and we'll work towards a resolution.
Best regards,
Sarah
Team MrFluffyFriend™
My dogs love this bed! I have a very anxiety ridden puppies and this bed has comforted her better than anything else I've tried! And we recently got a puppy and the 2 of them share this bed every night.
Products used:
Bed
Hi Johanne, we're absolutely thrilled to hear that your dogs love our MrFluffyFriend™ bed! It warms our hearts to know that it has provided comfort to your anxiety-ridden puppy, making a positive difference in her life. We designed our beds with love and care, aiming to create a cozy and calming space for our furry friends.
It's delightful to hear that your new puppy has found a perfect companion in the bed as well, and they enjoy sharing it every night. We hope their bond grows stronger with time, and our bed continues to be a source of comfort and happiness for both of them.
If there's anything else we can do to support you and your furry companions, please don't hesitate to reach out. We appreciate your kind words and are here to ensure the best experience for you and your dogs.
Thank you for choosing MrFluffyFriend™!
Sarah
Team MrFluffyFriend™
We ordered the XXL bed...and the bed that came in the mail is extremely small and looks nothing like the pictures from the website. I feel that this product is deceiving. I have contacted customer service for a return and have heard nothing back. Paying $85 for a dog bed and getting what I got - an inferior product of this quality is disappointing.
I have attached a picture from their website of the dog bed AND what I got in the mail. See for yourself. My dog is only 65lbs.
Products used:
XXL dog bed
Dear Jason, we apologize for any inconvenience you've experienced with our XXL bed. We're committed to resolving this matter promptly. Unfortunately, you didn't provide your order number for us to check anything. Please send an email to our customer service team at info@mrfluffyfriend.com; we're here to assist you and ensure your satisfaction.
Best regards,
Sarah
Team MrFluffyFriend™
The fluffy dog nest arrived on time and well packaged. It's super soft and snuggly for our doggie friend Thanks R.G.
Products used:
Fluffy pet basket
Thank you for your kind words, Ruth! We're delighted to hear that the MrFluffyFriend™ pet bed brought comfort to your furry friend. Our team works hard to ensure timely delivery and quality packaging. If you ever need anything else for your pet, feel free to reach out.
Warm regards,
Sarah
Team MrFluffyFriend™
Ordered a large (35") dark grey dog bed. Upon order confirmation, was notified of "shipping delays". As such, I reached out to cancel. They then advised that the product had already shipped but they provided no tracking info. When challenged, they provided a tracking number. Bed arrived a few days later... I ordered dark grey...they delivered BLUE. I ordered and paid for a large (35") bed...they delivered small (<24") bed. The bed has little padding and is no where near thwe quality that they claim. Dont waste your time or money...
Dear Crete, we sincerely apologize for the inconvenience you've experienced with your recent purchase of the MrFluffyFriend™ pet bed. We understand the frustration caused by the shipping delays, incorrect sizing, and color discrepancy. This is certainly not the standard of service we aim to provide.
Our team is committed to resolving this issue promptly. Please expect an email from us. We will initiate a swift resolution process to ensure your satisfaction.
We appreciate your patience and understanding.
Best regards,
Sarah
Team MrFluffyFriend™
Gain trust and grow your business with customer reviews.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.com. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
Dear Sharon,
I'm truly sorry to hear about your experience with our XXL dog beds. Your feedback is invaluable to us, and we genuinely apologize for any inconvenience caused. We strive to provide products that meet both quality and durability standards, and it's disheartening to learn that we fell short in your case.
We understand the importance of transparency and accuracy in product representation, and we'll certainly take your concerns into account for future improvements. Unfortunately, you didn't provide your order number for us to check anything. If there's anything we can do to make this right for you and your furry friends, please don't hesitate to reach out to us directly at info@mrfluffyfriend.com.
Thank you for bringing this to our attention and giving us the opportunity to address your concerns. We appreciate your honesty and the chance to learn and grow from this experience.
Warm regards,
Sarah
Team MrFluffyFriend™