• MRO Electric and Supply

MRO Electric and Supply

Overview

MRO Electric and Supply has a rating of 3.45 stars from 1,401 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MRO Electric and Supply most frequently mention customer service, next day, and timely manner. MRO Electric and Supply ranks 8th among Electronic Component sites.

What reviewers want you to know

Positive highlights

  • The customer service was excellent they checked on me and my order throughout the entire process.
  • Joe Kaminski was very helpful on founding and quoting out the parts.

Critical highlights

No critical highlights yet

How would you rate MRO Electric and Supply?
Top Positive Review

“The overall experience was great!”

Kamil S.
6/11/20

The overall experience was great! Very good customer service and quick response. Will definitely use MRO in the future and would strongly recommend to check them out

Top Critical Review

“False advertising for cnc parts listed on Google”

rudolf s.
1/8/19

Mro electric have parts advertising on google in stock and every time i called they do not have it. When i mentioned this is ongoing issue they told me to not to contact them anymore Very unprofessional and disappointing

Reviews (1,401)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (67) joe kaminski (21)
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Kamil S.
1 review
0 helpful votes
June 11th, 2020
Verified purchase

The overall experience was great! Very good customer service and quick response.
Will definitely use MRO in the future and would strongly recommend to check them out

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anonymous T.
2 reviews
0 helpful votes
March 10th, 2020
Verified purchase

PLC works perfectly, but I had to get someone to issue the run command for it. It would only start in stop mode.

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George R.
5 reviews
1 helpful vote
April 8th, 2020
Verified purchase

David was very helpful in processing my order promptly. The shipment was well packed and arrived ahead of our expected delivery day. We certainly appreciate the assistance that MRO gave us in getting our production line running.

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Chris J.
1 review
0 helpful votes
July 28th, 2020
Verified purchase

Ordered a new lcd to replaced the old crt that burned out in our control, new version fit right in and looks great. Good service

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Dan Q.
2 reviews
1 helpful vote
March 30th, 2020
Verified purchase

Fast service, quality product. Our production line was down and costing us thousands so we set up a courier to pick up the board we needed from MRO. They had it ready for pickup in 20 minutes and we had our line running within a few hours. MRO saved our neck, thank you!

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Dave A.
5 reviews
2 helpful votes
August 20th, 2020
Verified purchase

Excellent service and very understanding. Special shout out to Al and the repairs team for their support!

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DXE A.
1 review
0 helpful votes
June 4th, 2020
Verified purchase

I found MRO online and had not ordered from them before, but they got back to me with a quote that was lower than the other prices we received. Joe sent pictures of the simatic panel to confirm they were sending the same one as what we had installed and everything matched up. Our line is now running with the replacement panel and we sent the old one back to MRO to be repaired.

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Cindy T.
1 review
0 helpful votes
May 19th, 2015
Verified purchase

MRO Electric's customer service was very quick with quoting and answering my concerned questions. They addressed everything that was necessary and informed me all that was needed. The purchased shipment came ahead of the promise day, which was most pleasing. One major thing, did I mention saving money. Yes, maybe this isn't professional of me but people should know. Purchased product saved me enough to buy this product 5 times over again from MRO.

Thank you MRO!

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Daniel L.
1 review
0 helpful votes
May 8th, 2020
Verified purchase

Great repair services, appreciate the speedy response that MRO gave us. Not many other companies would have gone out of their way to help a small shop like ours, but MRO came through in the clutch.

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Takeya U.
1 review
0 helpful votes
June 9th, 2020
Verified purchase

We had a very positive experience ordering through MRO. Our maintenance supervisor found their website online when we were looking for a backup part to our lathe and we were able to get a formal quote for the part we needed. I called to place the order and had the comms module shipped directly to the machine builder to have it programmed. MRO was very accommodating and made the ordering process simple.

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T E.
2 reviews
0 helpful votes
June 9th, 2020
Verified purchase

I called in after 5 and mro was still able to process my order by dropping it off at a UPS dropbox to go out overnight. We received the backup batteries early am delivery, thank you

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Ed K.
4 reviews
0 helpful votes
June 26th, 2020
Verified purchase

Great company to work with, their team is very helpful if you need anything. We placed several orders with them in the past 6 months and all have been handled efficiently.

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Reliable M.
1 review
0 helpful votes
July 7th, 2020
Verified purchase

Ordered two servo amps and shipped fedex ground, everything arrived a few days later and ran without any hiccups. No complaints

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Tyler U.
5 reviews
0 helpful votes
March 6th, 2020
Verified purchase

This is a great company, we were down on production and luckily found this company, we called them and spoke and they had all the answers we needed and even went the extra mile to get it to us by driving it to us themselves so we had the part in no time. Granted they were a couple hours away but that is a company that values customers. Thank You

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Tony S.
7 reviews
0 helpful votes
June 4th, 2020
Verified purchase

I ordered Commander SE drive from mro for our press and they gave a high level of support during the installation process. I spoke with their technician Ed who was very patient in walking us through some of the parameter setup process. They went above and beyond in their service.

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Reed I.
1 review
0 helpful votes
August 17th, 2020
Verified purchase

Our customer found MRO online and had us purchase the pcb they needed so we could install in their machine. The board looked brand new when we received it and is running great.

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Missy H.
2 reviews
0 helpful votes
July 20th, 2020
Verified purchase

Great people to work with, Al was helpful in figuring out what the issue was and which module needed replacement. Seemed to have plenty of resources available.

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Marine T.
1 review
0 helpful votes
June 16th, 2020
Verified purchase

Way better pricing than we got from our local rep. We saved over $1,000 by ordering through mro and will be going through them for future needs

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anonymous P.
3 reviews
0 helpful votes
June 8th, 2020
Verified purchase

Great stock of parts, many older equipment that is hard to find these days. Easy search online and ordering was fast and efficient. Questions that I asked were answered extremely promptly and efficiently. I have already recommended company to others in my company.

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Vincent H.
1 review
0 helpful votes
March 10th, 2020
Verified purchase

outstanding customer service and very fast delivery! i am an electrical contractor in Florida and mroelectric.com always has the hard to find items that keeps me ahead of my competition!

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Mark N.
12 reviews
1 helpful vote
May 15th, 2020
Verified purchase

Brand new part for much less than the manufacturer quoted, and we had it by the end of the week. Good customer service as well. Much appreciated.

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jim l.
2 reviews
0 helpful votes
March 7th, 2014
Verified purchase

Part was more expensive than I expected but understandable because it is obsolete. Other than that, good experience.

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Tom J.
9 reviews
0 helpful votes
June 4th, 2020
Verified purchase

Quick response, good pricing. Has stock of an out of production Quantum module that we couldn't find with our normal distributor. Will be following up to place an order for spares

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Victor P.
4 reviews
0 helpful votes
August 27th, 2020
Verified purchase

Pricing was under what our local rep quoted and the servo came with a 2 year warranty, so we went with MRO despite not having dealt with them before. Worked out great so we will keep them on speed dial!

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Ryan N.
1 review
0 helpful votes
August 30th, 2016
Verified purchase

Joe is always very quick with his quotes and I appreciate the "new" and "used" options always provided

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Joe K.

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