Mr. Wheel Deal

I ordered rims for my 328i bmw unfortunately 1 of the rims cracked in half and they refused to replace it wanting me to buy another rim please don't do business with this company they are scammers.

Didn't have wheels I ordered but, all good.
The wheels I ended up getting were better than expected. Wife is in love with her Jeep now

I talked to a sales rep about wheels that would fit my truck that had a 3 inch lift. They sent me some Moto metal 20 x 12 they told me they would fit. In fact they were too wide could not turn the truck without them rubbing drastically. Went to send them back and they charged me $300 for a restocking fee. They gave me a quote on the 20 x 10 wheels. Then when I ordered the wheels they were $300 higher than I was quoted. After several days of calling and complaining, they finally gave them to me for the quoted price. Four weeks later, I received the wheels one being scratched up and a tire had been installed on it. Two others had the bolt holes for the center caps stripped out. They will not warranty out the scratched up wheel and refused to do what they told me they would do which is send me a new wheel, send me some tire and wheel cleaner. And refund me $100, which is what it cost me to have, the holes re-tapped for the center cap bolts.

Had some questions and worked with Peter and got them worked out! He was very helpful! Highly recommended! I'll definitely order again!

This company seams to be more like drop shippers than an actual business. Placed my order and waited three weeks before I received my wheels. When I opened the wheels they were the wrong color. Looking online at my order I noticed the picture was of the wheels I thought I was getting but the description was for another color. I thought simple mistake and I will call them and simply return them for the correct wheels. I looked on there site and there wasn't any phone number for customer service. I had to send them an email and wait for someone to contact me. When I was contacted they wanted pictures of the wheels I received, pictures of the wheels on my order and my order information. I emailed all the information they requested. I was emailed back with a response that it would cost me $400 to return the wheels. After ten emails with different people with Mr. Wheel Deals and Custom Offset (the same company) I was told that $325 is the best they could do to return the wheels that the image was wrong on the website and my order. So now I am stuck with a set of wheels I don't even like. This is not a good way to conduct business. I am not trying to run Mr. Wheel Deals or Custom Offsets in the ground but customer service and accuracy is lacking at best. The shipping was not bad other than my wheels were left out in the rain but that was not there fault. I do think on a $1700 set of wheels there should have been a signature required. My case might just be an isolated case but this is how my issue was handled. Don't take the chance buy elsewhere.

I'm writing this BEFORE my wheels and tires even arrive. I want to start by saying my original plan was just to order wheels. I selected a wheel that will come in a timely manner. After purchase, I received a text about purchasing tires with it for a reasonable price... cool. So I purchased and didn't hear anything about what will happen next, if it went through, etc. The next day I check the status and see that the rims had an estimated delivery of the 7th and tires 14th. I called, left a message and received a call back. I asked about what was going on, the rep explained that BOTH the wheels and tires had to be delivered to the warehouse where the tires will be put on and balance. I asked about the delivery dates, she said one is scheduled to ARRIVE at the warehouse on the 7th and other 14th. I thought the delivery date was approximately when it will arrive at my house? So now I'm confused, and she stated that it's a delay on the tires which is causing the hold up. So I took off work 7-9th thinking that's when I'll at least get my wheels. I called the next day to cancel the tire order so I can go ahead and get the wheels shipped out, this rep states that they have the tires already, waiting on the wheels to arrive... hunh? Then I asked since you have the tires and wheels are to arrive soon, what's the possible delivery date? She states 16-20th. What? Last thing. I ask about a charge on my order showing 334.00... NOBODY knows what it is! Instead of finding out, I just got a bunch of "it could be". With all the information provided, I have yet to hear ANYTHING accurate. Why provide any info especially on that bogus sight which STILL shows items on the way to warehouse. Just say "I don't know" and call it a day!

The site was easy to manage, pricing for both wheels and tires was best I found and transparent. I called just to confirm fitment and tire sizing and Jeremy was great to deal with. Looking forward to o them coming in!

If you live in Canada, and you need to buy wheels and tires from USA then Mr. Wheel Deal is the correct answer. Why?
1) They will get you the best price
2) They will assemble and check your order
3) They will send you an electronic copy of the commercial invoice as soon as they ship
4) They will ship UPS (which is a very good thing, provided you notify UPS of your intent to self-clear once you have the waybill number and the commercial invoice)
5) UPS has streamlined their self-clear process now. Once you have your B15 you can email it to UPS, you don't even have to go there, and they will deliver right to your biker clubhouse.
6) This is the most important: When things go sideways with your order, Mr. Wheel Deal just makes it right. (Remember to take photos of your packages before you open them, and as you open them, especially if you suspect damage.) I opened a claim with UPS right away using those photos. Mr. Wheel Deal took it from there, and made everything copasetic, including sending a replacement wheel which I was able to clear thru customs at zero duty and zero GST.
I am highly satisfied with this organization's commitment to happy customer outcomes. They stand behind every aspect of their service and product. I would not buy wheels from anyone else but MrWheelDeal.com

Great customer service and patience working with Andrew. Highly recommend doing your business with him

Great help throught the process and made sure i had the right fit for my truck and prices are really good.

Derrick was very helpful in my process of the purchase of my rims he made the purchase very easy thanks

Customer service helped a lot. I will recommend to everyone.