Mudify has a rating of 4.54 stars from 175 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mudify most frequently mention customer service, lift kit, and great experience. Mudify ranks 28th among Auto Accessories sites.
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Exceptional experience! The customer service was top-notch, resolving my questions really fast over the chat. And I was surprised that shipping exceeded expectations, I got my stuff in 2 days. Highly recommend!
Showed up like it was dragged behind the delivery truck. Great customer service though. I don't know why you wouldn't wrap the leaf springs with some cardboard and the syranwrap them
Exceptional experience! The customer service was top-notch, resolving my questions really fast over the chat. And I was surprised that shipping exceeded expectations, I got my stuff in 2 days. Highly recommend!
Everything went great. But I did have a small scare. I receive emails that both packages had been delivered when only one had. You guys were closed on the weekend so I went the whole weekend thinking that the package had been stolen or lost
I came back from my camping trip with the great relief of seeing them on the porch. Thought You should know
Otherwise knowledgeable and cool customer service. Thanks
Hey Brendon, thank you for your 4-star review. Your feedback will help us improve and maybe we will get 5 stars next time. Thank you!
Purchased the BP51 kit. It was significantly cheaper than other sites and they threw in front weather tech floor mats. Came in a few different shipments but got here quickly. Only had one problem where I had to track down a leaf spring, but that was FedEx's fault. Will consider Mudify again for other parts.
Hey Phillip, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!
Shipping boxes were damaged a piece of hardware is visibly bent (not sure what it is but it a ring that came with the struts.
Hi Isabelle,
We sincerely appreciate your review. We apologize for any inconvenience caused by the damage to the shipping box. Rest assured, we're continuously refining our processes to avoid such occurrences in the future. We hope for the opportunity to exceed your expectations next time and earn that coveted 5-star review. Your feedback is invaluable to our growth. Thank you once again!
I ordered a OME 3" package for my FJ CRUISER and it came very quickly I call ed to find out why the front struts were delayed and was informed that they were routed for assembly (which I had requested and paid for DUH). They arrived that Sunday! Just 2 days after the rest of the order. Perfect!
I had ordered from Modify before.
Trusted product! This was my third time using ARB products.
Thank you so much for your review!
Eddie is really professional and went out of his to make sure what I bought would work on my truck, he is also very easy going to get along with, really enjoyed working with him!
Hi Javier, thank you for taking the time to leave us a review. We’re pleased that Eddie was able to provide you with exceptional service. We appreciate your feedback and will use it to continue providing the best service possible!
Ordered, received, installed. Thats was my easy.super smooth fast transaction! If only all purchases be this simple
Hi Frank, thank you for taking the time to leave us a 5-star review. We appreciate your feedback and will use it to continue providing the best service possible!
Shipping was easily the fastest I've ever seen. From ordering to shipping was no time at all. The only thing I'd change is I wish I got something saying it was a split shipment and coming from multiple location so I didn't go into a full blown panic when I got some but not all of my items at the same time
Great purchase experience. Highly recommend Mudify for your custom offroad build.
Hey Jason, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!
Came super fast and was exactly what I was searching for.
We appreciate your review! It's wonderful to know you're happy with your purchase!
Product was delivered on time and as ordered. The box was in perfect condition and the lift is installed, works great!
Hello Kevin! Thank you so much for taking the time to leave us a review.
There was a quality control issue with one of the OME upper control arms. The part was replaced in a somewhat timely manner.
Truck Rides Great and is very capable now. Probably rides better than stock. Could be new tires but it really does ride nice and much more body control.
Eddie was great to work with through the QC issue.
I would recommend working with these guys.
Showed up like it was dragged behind the delivery truck. Great customer service though. I don't know why you wouldn't wrap the leaf springs with some cardboard and the syranwrap them
After ordering they called me to ensure vehicle fit and it was shipped quickly.
We appreciate your review! It's wonderful to know you're happy with your purchase!
Ordering process was smooth, but I opted to pay for assembly. This then caused confusion with FedEx shipping resulting in a 1-week delay from original schedule. Additionally, the assembled struts were not aligned properly so still needed to disassemble myself and reassemble correctly. Huge waste of time and money. Consider assembly yourself if you choose to purchase through Mudify
I was called to provide info for parts not displayed on the website. My order shipped the next day.
Hi Juston, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!
Mudify was great in handling my purchase experience. Shipping on the other hand is a completely different story. Ordered my package on a Tuesday, delivery was scheduled for Saturday but didn't get the full package until the following Thursday. FedEx couldn't provide accurate shipping information or an accurate delivery date. And to top it all off, the box got to me in pretty bad shape. Don't use FedEx!
David, thank you for sharing your feedback. We're glad to hear that you had a positive purchase experience with our company. However, we apologize for the inconvenience you experienced with the delivery of your package.
We understand that timely and reliable delivery is an important part of the overall customer experience, and we're sorry that your package was delayed and arrived in poor condition. We apologize for the frustration this caused.
We really appreciate your feedback about the shipping carrier and we will certainly take it into consideration as we evaluate our shipping options and work to improve our delivery processes.
Thank you again for your review and for choosing Mudify. We hope to serve you better again in the future.
I ordered all parts needed to lift my GX470. Not all parts arrived and when I brought this to Mudify's attention they acted as if this was my fault and I had to jump through hoops before they would ship me the missing parts.
Michael, we're so sorry this happened to you. I'm glad everything worked out. We would love to understand why you thought that way so we can better serve you in the future. Thank you for your feedback.
Easy ordering with thorough follow up and fast enough shipping. The only thing I would change is the shipping tracking. 1 tracking number for 5 packages made it difficult to follow all the packages over a week of receiving. Thanks
Hey Douglas, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!
Outstanding experience and customer service was outstanding. All questions I had I did through the online chat and it was a pretty great experience. I will definitely buy from them again.
Hey Michael, thank you for taking the time to leave us a review and for sharing your thoughts on our company. We appreciate your feedback and will use it to continue providing the best service possible!
Free 2 Day FedEx shipping on heavy duty leaf springs?!? Yes, please! They got the order out quickly and I received everything on time. Will use them again.
Was informed by Mr. Wheels that struts would be assembled in house and shipped to me, simply bolt on new assembly, no perch mounts sent and rear blocks were 1" instead of 2" as stated. Disappointed to say the least
Good service and was able to modify the order thru customer service. Quick delivery and a great product.
Hi Doug, thank you for taking the time to leave us a 5-star review. We appreciate your feedback and will use it to continue providing the best service possible!
Our mission is to help offroad and Overlanding enthusiasts, like ourselves, achieve the freedom and fulfillment that this lifestyle offers.
At Mudify we offer accessories such as lift kits, performance lighting, base racks, air compressors, recovery gear, and more for 4Runners, Tacoma, Tundras, Jeeps, among other vehicles.
Mudify started circa 2009, with retail operations not only in the United States but in Latin America.
In 2021 Mudify launched its website in all the United States territory.
We appreciate your review! It's wonderful to know you're happy with your purchase!