• Muslims Holy Travel

Muslims Holy Travel

Overview

Muslims Holy Travel has a rating of 3.29 stars from 22 reviews, indicating that most customers are generally satisfied with their purchases. Muslims Holy Travel ranks 6th among Muslim sites.

  • Service
    9
  • Value
    8
  • Shipping
    6
  • Returns
    7
  • Quality
    8

This company does not typically respond to reviews

Positive reviews (last 12 months): 40%
Positive
2
Neutral
0
Negative
3
4
See all photos
How would you rate Muslims Holy Travel?
Top Positive Review

“Great service Allahu Mubaarik!”

Tehseen A.
3/19/20

I got in touch with Imran at Muslim Holy Travel, must say he was such a helpful person and ensured the best of services and facilitated me and my family on the holy journey.

Top Critical Review

“A bunch of cowboys”

Haider A.
12/10/23

The pick up from the airport was delayed. The hotel booking in Medina was for the wrong day. The hotel room had dripping water issues. The Towels were not provided for 2 days. Wrong address was given to the taxi driver for the Mecca hotel. We had very bad experience and will not use this tour company again will not recommend to anyone.

Reviews (22)

Rating

Timeframe

Other

Thumbnail of user haidera51
1 review
0 helpful votes
December 10th, 2023

The pick up from the airport was delayed. The hotel booking in Medina was for the wrong day. The hotel room had dripping water issues. The Towels were not provided for 2 days. Wrong address was given to the taxi driver for the Mecca hotel. We had very bad experience and will not use this tour company again will not recommend to anyone.

Tip for consumers:
Do not use this company

Products used:
Tour to Saudi Arabia

Service
Value
Quality
Thumbnail of user noorh28
1 review
3 helpful votes
February 25th, 2023

FAKE 5* RATINGS! Do not believe their fake 5* ratings, if you removed all them this page would be on 1*. Look at all of the negative reviews over the years, they are all the same common theme of deception and then holding back deposit money, it cant be a coincidence! This company has scammed me and my kids out of Umrah and kept £700 of our deposit money and now we are booking everything ourselves! Mohammed Faisal is a disrespectful lier and total 2face who is nice until he gets his way!

Thumbnail of user saeedh16
1 review
2 helpful votes
February 24th, 2023

TERRIBLE COMPANY, PLEASE AVOID!

Do not believe any of their good reviews. Robbed me of my money and then tried to blackmail me in removing the reviews before they would refund my deposit. Still have not refunded the money. Look at the blackmail whatsapp messages

Service
Value
Shipping
Returns
Quality
Thumbnail of user tehseena
1 review
0 helpful votes
March 19th, 2020

I got in touch with Imran at Muslim Holy Travel, must say he was such a helpful person and ensured the best of services and facilitated me and my family on the holy journey.

Thumbnail of user nazw1
1 review
3 helpful votes
April 6th, 2022
Verified purchase

Called this company and the agent "Tanveer" said that the flight was direct and everything was OK. He then after confirming this made us pay a £200 deposit. After this he called about 30mins later to make us pay £1600 more to reserve it as if we wait til the next working day the prices will go up.
Come to find out when they sent the itinerary, it is a STOP flight and had a 3 hour stop on the way there and SIX HOURS on the way back!
After complaining to the managers Mir and Mohammad NOTHING was done. They kept calling us wrong. We said they should listen to the recording and send it to us of the phone call at which point they became very defensive and kept hanging up on us.
We are looking to take legal action please do not use this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nesrene
1 review
3 helpful votes
December 13th, 2022

We had the worst experience with this travel agent, first thing Mr Zuhaib asks you is to send him £ 200 from your bank account to a number, then he disappears right after you make a full payment, afterwards a so called Mohamed Faisal appears who kept telling us inshallah we book your tickets which he never did. He shouted so loudly at my husband on the phone when my husband told him either the hotel vouchers or our money back, he said, "YOU WILL NOT GET A PENNY BACK!" I do NOT want anyone to fall into this trap again …. Our experience with them has been horrible, but we will NOT LET THEM GO AWAY WITH THIS!Do not beleive their inshallas

Service
Value
Shipping
Returns
Quality
Thumbnail of user mrsu9
1 review
3 helpful votes
February 8th, 2023

Scammers!
Extremely unprofessional.I have booked k a room for a week in Madina. After 7 days since paying the full amount we are still listening to lies. And After wasting hours on phone I still have not received the booking confirmation. They hold your money and waste your time as well as energy.
Later I called to speak to their manager (Faisal Sheikh) who informed me that my room was not reserved and he can offer me a refund if and only if I remove my reviews, I was shocked with this blackmail and I refused to do so. Faisal Sheikh suddenly became extremely rude and arrogant, He threatened me to go and report his blackmail anywhere and he will only refund me when I will remove my reviews, then he hung up the phone. It has been three days and I am still waiting for my refund. I have reported them to trading standards and am seeking further advice to look into this matter seriously. I will not recommend Muslim holy travel to anyone after my horrible experience. Don't trust their good reviews I am sure most of them are not given by genuine customers. Scammers scammers!

Tip for consumers:
Trap you with their lies and blackmail you to remove your bad reviews otherwise they will not refund your money.Be aware don’t fall In their trap…. Save your money and time!!

Products used:
Hotel room

Service
Thumbnail of user sidrak11
1 review
0 helpful votes
July 13th, 2023
Verified purchase

I booked my package for 3 in November 2022 with Ashir and had a really bad experience. It was my first ever umra and I wanted to make it a memorable journey but they ruined it all. I booked for a very nice hotel (with breakfast) close to Makkah and paid for everything in advance. I did read some bad reviews before booking n ignored them thinking it can't happen to me n here I'm writing my bad experience. As soon as we landed in saudia early morning we came to know by our driver that our hotel has been changed to a cheaper one which was quite far n without breakfast. No body bothered to inform us or ask us before changing. During our journey in Makkah All we doing was pushing our son's push chair to n from Makkah uphill n downhill in extreme heat as the hotel we got was quite far and uphill. Overall, Muslim holy travel ruined our trip and wasted a lot of our time and energy even though we paid them for the best possible options. They made silly excuses for changing our hotel n after alot of phone calls n messages to Ashir they agreed to refund only fraction of amount but never bothered to pay that even.

Service
Value
Shipping
Returns
Quality
Thumbnail of user naifs1
1 review
2 helpful votes
September 5th, 2022
Verified purchase

Muslims holy travel asked me for a deposit of £200 for unreal travel package. I believed him and paid. When I found out that there's no package, I asked him to return deposit back, he asked me to wait, I waited for 4 months, but he didn't return it, I don't recommend them and I don't think they're trustworthy. My deposits and money weren't in safe hands when paid to Muslims Holy Travel and can't get anything back.

Service
Value
Returns
Quality
Thumbnail of user noor563
1 review
2 helpful votes
May 29th, 2023

SCAMMERS! DO NOT TRUST!

We booked our Umrah package for Ramadan 2023 and we paid £800 as a deposit. The communication was awful and heard nothing but lies. Now the company did not refund our money. It was very unfortunate that these people took money in the name of Haj/Umrah. We lost a good opportunity to do Umrah with family in the holy month of Ramadan 2023.

I am convinced all of the good reviews are fake and written by their colleagues. Please save your money and do NOT book with these guys. Mr. Faisal should start taking the **Zakat** money instead of looting others in the name of Umrah/Haj.

We will not leave any stone unturned to expose this SCAMMER and get our hard-earned money back!

Tip for consumers:
NA

Products used:
Umrah Package

Service
Value
Shipping
Returns
Quality
Thumbnail of user fatimab93
1 review
0 helpful votes
February 15th, 2024

I vee been days ago with muslim holy traval
Brother rashid helped m loots on line
Ticket fly visa hotels Ziyaraat
Excellent in everything

Thumbnail of user ak148
1 review
2 helpful votes
December 11th, 2019

Unless you want a very stressful booking experience then please do not book or waste your time with Muslims holy travels!

They initially quoted me a package and requested I pay a deposit to secure the package deal, i paid a deposit of £60 and they had informed me that the price they had quoted me initially will remain fixed.

However, a few days later i got a phone-call from the agent saying that the package cost had increased and that i will need to now pay an additional £70 per person. I was desperate to book my umrah trip and so i agreed to the package price increase.

A few more days passed and i had not heard from the agent or anyone else at the company, i reached out to discuss the status of my booking and the manager had informed me that the original fee quoted by the agent was actually incorrect and the agent should not have quoted me a fee so low (so the agent had therefore quoted me a fee he knew he could not fulfil!). He went on to say that flights also not been reserved for my booking (when i was previously told that they were!) and so i had to change my booking to different dates!
The manager then said i need to pay an additional £60-£70 per person due to flight changes.

So not only did the agent quote me a fee for the umrah package that he could not fulfil, they then increased the package price on 2 separate occasions AND i had to change my umrah dates as they told me they had reserved flights for me when they had not!

I lost all trust in the company and decided to not proceed with the booking and look elsewhere instead. I asked for a refund on my money, i emailed AND called them requesting a refund, the agent said he will follow up on my request for a refund however he did NOT get back to me. In fact, i had to follow up again to ask if i would be receiving a refund. I was told i could not get a refund because of company policy, perhaps they should have a company policy to offer good customer service.

Absolutely appalled by this company! Please avoid!

Thumbnail of user eshala
1 review
0 helpful votes
March 31st, 2020

We had a great Umrah time with Muslim Holy Travel. All the staff members are very sensible and humble indeed. From booking, flights, accommodation, and transportation everything was superb. We had an ideal time indeed

Thumbnail of user mohammedt66
1 review
0 helpful votes
March 10th, 2024

They will give packages prices below the market rate. A day before your trip will demand more money if you argue they will treat you your flight will be cancelled and you will not get a refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user mohammedaminurr
1 review
1 helpful vote
May 6th, 2022

Alhamdullah me and my son and four other
We just came back from wonderful ummrah trip
Brother Numan Shaikh He provided us very good service
And musli holi travel are best

Thumbnail of user bismaha1
1 review
0 helpful votes
January 24th, 2020

Our Umrah experience with Muslim Holy travels was very fine. It was like we were with our family and facilitated with everything we were needed in our very blessed trip.

Thumbnail of user hassanr11
1 review
0 helpful votes
May 14th, 2019

I didn't know that any UK based travel agencies could have the facilities for the physically challenged people. Traveling with Muslims Holy travel was such a pleasure.

Thumbnail of user akbara7
1 review
0 helpful votes
May 17th, 2019

Thanks to Almighty, just blessed with the Saadat of Umrah. It was such a soulful and peaceful journey of my life. Thankful to Muslims holy travel who made it possible. Bless you

Thumbnail of user nehire
1 review
0 helpful votes
March 28th, 2019

I truly do not have the words to express the amazing journey organised by this travel company. Alhamdulillah, thank you Muslims Holy travel.

Thumbnail of user abbasa13
1 review
0 helpful votes
February 26th, 2019

There is nothing better than a peaceful spiritual journey to the House of Allah (SWT). Muslims Holy travel has made it happen for me. A proper guidance was provided on the rituals and facilities were also up to the mark. I am very grateful to the team.

Thumbnail of user omera13
1 review
0 helpful votes
December 1st, 2018

Excellent services by the team. Facilities were available as promised. Keep it up team Muslims holy travel.

Thumbnail of user faizang2
1 review
1 helpful vote
January 4th, 2019

Thank you, Obaid for being such cooperative and guiding us through out our Umrah journey. Keep up the good work!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

A great Spiritual Experience of Umrah & Hajj

Company Representative

Thumbnail of user muslimh
Muslim H.
Typically does not respond to reviews

How do I know I can trust these reviews about Muslims Holy Travel?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Muslims Holy Travel?