Called this company and the agent "Tanveer" said that the flight was direct and everything was OK. He then after confirming this made us pay a £200 deposit. After this he called about 30mins later to make us pay £1600 more to reserve it as if we wait til the next working day the prices will go up.
Come to find out when they sent the itinerary, it is a STOP flight and had a 3 hour stop on the way there and SIX HOURS on the way back!
After complaining to the managers Mir and Mohammad NOTHING was done. They kept calling us wrong. We said they should listen to the recording and send it to us of the phone call at which point they became very defensive and kept hanging up on us.
We are looking to take legal action please do not use this company.

Unless you want a very stressful booking experience then please do not book or waste your time with Muslims holy travels!

They initially quoted me a package and requested I pay a deposit to secure the package deal, i paid a deposit of £60 and they had informed me that the price they had quoted me initially will remain fixed.

However, a few days later i got a phone-call from the agent saying that the package cost had increased and that i will need to now pay an additional £70 per person. I was desperate to book my umrah trip and so i agreed to the package price increase.

A few more days passed and i had not heard from the agent or anyone else at the company, i reached out to discuss the status of my booking and the manager had informed me that the original fee quoted by the agent was actually incorrect and the agent should not have quoted me a fee so low (so the agent had therefore quoted me a fee he knew he could not fulfil!). He went on to say that flights also not been reserved for my booking (when i was previously told that they were!) and so i had to change my booking to different dates!
The manager then said i need to pay an additional £60-£70 per person due to flight changes.

So not only did the agent quote me a fee for the umrah package that he could not fulfil, they then increased the package price on 2 separate occasions AND i had to change my umrah dates as they told me they had reserved flights for me when they had not!

I lost all trust in the company and decided to not proceed with the booking and look elsewhere instead. I asked for a refund on my money, i emailed AND called them requesting a refund, the agent said he will follow up on my request for a refund however he did NOT get back to me. In fact, i had to follow up again to ask if i would be receiving a refund. I was told i could not get a refund because of company policy, perhaps they should have a company policy to offer good customer service.

Absolutely appalled by this company! Please avoid!

We had a great Umrah time with Muslim Holy Travel. All the staff members are very sensible and humble indeed. From booking, flights, accommodation, and transportation everything was superb. We had an ideal time indeed

Alhamdullah me and my son and four other
We just came back from wonderful ummrah trip
Brother Numan Shaikh He provided us very good service
And musli holi travel are best

Our Umrah experience with Muslim Holy travels was very fine. It was like we were with our family and facilitated with everything we were needed in our very blessed trip.

I didn't know that any UK based travel agencies could have the facilities for the physically challenged people. Traveling with Muslims Holy travel was such a pleasure.

Thanks to Almighty, just blessed with the Saadat of Umrah. It was such a soulful and peaceful journey of my life. Thankful to Muslims holy travel who made it possible. Bless you

I truly do not have the words to express the amazing journey organised by this travel company. Alhamdulillah, thank you Muslims Holy travel.

There is nothing better than a peaceful spiritual journey to the House of Allah (SWT). Muslims Holy travel has made it happen for me. A proper guidance was provided on the rituals and facilities were also up to the mark. I am very grateful to the team.

Excellent services by the team. Facilities were available as promised. Keep it up team Muslims holy travel.

Thank you, Obaid for being such cooperative and guiding us through out our Umrah journey. Keep up the good work!