My Bottleshop AU

Extremely disappointed with service. Ordered over $300 worth of products to take advantage of express shipping. Tell me, what's the point of express shipping if it takes 17 days to process the order? Pathetic.
No staff respond to emails, tried calling the phone number, and only one out of 6 attempts did someone answer. Person I spoke to gave bad advice and claimed 'your order will be processed in the next day or two'. It took a further 6 days after this phone call to receive an email update that my order was finally being processed. Don't even ask about Live Chat, no one was ever online! And yes I tried during business hours.
Finally, a mysterious 'paypal charge' of $6.81 magically appeared on the final check-out screen, and I'm still trying to find out more information about this. Did you just charge me additional funds to purchase from your website?

I received an order (3 bottles of whiskey) which came very poorly packaged in a wine box. When I opened the box, one of the bottles had a broken seal and was leaking. I took photos and sent them via email, no reply. Contacted them via their website's live chat, no reply. Emailed again, got a very smug reply saying I could post the LEAKING bottle back to them for a refund, or get a $10 store credit… which obviously, I would never use as I would never again buy from them. Loooking at their reviews, it's pretty clear this is commonplace for them, as well as not paying their suppliers. Boycott this joke of a business. Just go to Dan Murphy's.

Purchased 2 packs of The Glenlivet for the price of 1 on Wednesday, 16 January 2019.
Received email on 17th saying that it had been shipped.
Courier company notified a delay of a couple
Received bottles on Sunday 19 January 2019.
Great service, great value.

Order sent from Aus to UK, So badly packaged it was smashed, they would not refund the damaged bottle despite claiming the money back from their courier insurance i found out, and me paying for shipping insurance. They offered to replace the bottle, but it wasnt in stock. Waited 12 weeks only to be told they now couldnt get it. So they still wouldnt give me my money back and said they would only do a credit note. Had to order a bottle of something i didnt even want just to use my credit note up. Beware if ordering international they also charge you "up front" export taxes and duty for your country, but you still get taxed and duty when it enters your country. The tax and duty they charge isnt even accurate and they clearly pocket this to themselves. I spent a week trying to sort out the smashed bottle myself, they dont answer the phone, and only rarely reply on live chat if at all.
Marcus is fairly easy to deal with and was a good help, but as a company i would NEVER EVER EVER EVER deal with them again especially for international orders as its just all about how much $$ they can fleece you for on shipping and taxes.

Avoid like the plague.

I had a problem after problem with an order I put through this website. Days after my order was made I had to contact them to get my order processed and was told that they were waiting for stock to come in and it would be a few days. This was a lie as it was a "Ships directly from supplier" product and after I hung up they were obviously able to sent an email as I soon received notification that my order was on its way. Their website is out of date and I did not receive the product I was expecting. The process became a long drawn out saga and the accounts manager (Marcus) was so rude and insensitive by the end I was forced to bypass Marcus and deal with the supplier directly. The supplier was very understanding and accommodating in stark contrast to Mybottleshop.com staff. Not to mention they use Fastway for freight... no further comment needed there.

I bought 2 bottles of Olmeca Altos Tequila from Mybottleshop.com.au after I found they were the only company who supplied what I was looking for. After seeing reviews I was skeptical but in the end very pleasantly surprised.

Their customer service was fast and friendly, their products arrived promptly, well packed and in general, the experience was very decent.

I'm unsure if they've had some restructuring in the past few months to increase their service but I wouldn't hesitate to order from them again.

Many thanks especially to Amy, who was incredibly helpful on my inquiries.

I wanted to buy a case of applewine - but on the website there was only a full price for a case not saying how many bottles were iin one case.
I tried to call the service number 10 times - no answer. I sent 2 Emails - no answer.
The chatbot on the website - not working.
Now I gave it up.
They have lost a customer.

Ordered Christmas gifts on 27/11/20, Black Friday. Promised free delivery and a one week turnaround. Its now Christmas eve, with no delivery and no one answering the phone or responding to emails.
Over a $1000 worth. Is someone at MyBottleshop listening

COMPLETE SCAM. Any positive reviews must be from the shop itself trying to balance the bad reviews. I ordered 2 bottles of Patron Silver, paid for them immediately (of course), and no delivery ever came. They picked up the phone twice out of 20 calls, and both times I was filled with lies. "We shipped that already, should be to you any day" (but offered no tracking number and then hung up the phone). "Your product is out of stock" (this was after the call they told me the order was already shipped). Finally, they just stopped picking up the phone totally once enough time had expired for me to contest the payment on my visa card. Mybottleshop is NOT A COMPANY! It is a total con artist website which I can't believe the government has not shut down yet. Clearly a sign of how poor internet oversight is.

Placed order and amazingly did eventually get a delivery but of course not all items were available so they cancelled and emailed through a credit memo. Problem is they have never paid the refund. Cant contact them via email, phone and if by chance you get the live chat they are useless and rude
Shame because i had much more business to give but never again with these jokers

First time that I have ever been compelled to write a review...
Got some of my order but they took the money for the whole of the order.
No refund for the goods never received and no way of contacting them to chase a refund.
They do not reply to messages, e-mail, nor do they answer their phone!
Its been 4 months now and I've kissed my couple of hundred goodbye.
Absolutely disgusting business and should be shut down
Tip - go down to your local for your bottles!

We're a small distillery and have had MyBottleshop.com.au decide not to pay us. We have gone above and beyond to help them out after their recent "restructuring" and changes, including taking some product back and applying a credit.
It's not a large sum that is owed, but the fact that they now refuse to return calls or emails and won't pay a 12+ month outstanding invoice is disgusting.

This business seems to be the online liquor equivalent of a Chinese drop-shipper: they take your order and your money and then try to locate the goods to send you. My most recent order (which will be my last) is more than two months overdue. A week ago I requested a substitute for the item on endless backorder and received no reply. A reminder email two days ago also got no response. I've opened a PayPal dispute to get a refund.

We're not a consumer but rather a supplier and these morons do not understand basic business. If you think I'm exaggerating have a read of their google reviews, they abuse and bully their customers. These guys do not pay their invoices and lie through their teeth. They somehow think a six month lead time is acceptable... as long as the customer somehow ends up with something. Lol.

Ordered wine, and no delivery. Communicated with them vie email, chat, phone, and received promises of delivery then refund. None were forthcoming, despite hounding them. I no longer get any replies, nor my money back. Was about $80 worth, Pathetic effort. Stay clear of this mob. Terrible.

Don't waste time ordering from this site. I placed an order on 8/10/18 still waiting for it... can't get hold of them via email, chat or phone. Can't believe these clowns are still in business. Best thing to do if you are in the same position as myself is contact your bank and put in a dispute.

I ordered 18 bottles of wine on 17/8 and no delivery or communication to date yet.
Sent several emails but no action. Also called customer enquiry number many times but never get answered. Had to call the head office (numerous times but only got through twice)and was told the winery had not responded to their order.
Shocking! Worst on line shopping experience ever.

Zhong

I ordered 2 bottles of bourbon to collect in Marrickville. When I turned up they didn't answer the doorbell. They don't answer the phone (tried probably 50 times). The live chat feature isn't live on the website. There is no email address to contact. The emails I receive from them are sent from non returnable email addresses.

Total chancers. Avoid.

I placed 2 orders with this so called business nearly 3 weeks ago and absolutely nothing has been done, the so called hot line number just rings out or is hung up, I've eventually found an email address to ask for a refund, my advice is the same as everyone elses STAY AWAY FROM HERE, they're ignorant but quick to take your money but dont want ro give you what you've paid for, i will be contacting the accc

2 orders not supplied, customer service emails not monitored... worst and most pathetic online store going around... they won't last long...

We had dealings with * from My Bottle Shop - the man is a disgrace. He robs the people he deals with blind. I would avoid dealing with these jokers at all costs.

*Personal information redacted by admin

2 months now and still waiting for a 700 dollar order. They dont answer the phone and they dont use the live chat they tell you to use when they dont answer the phone.
Absolutely terrible. There is no way to contact them. Stay away at all costs or risk losing your money.

I recently did a circa $1000 order for my bar out of desperation for stock and then waited over six weeks for products to be delivered with many email enquiries going unanswered. I phone numerous tomes to be told to email my enquiries.
This joint sucks the big one