MyGov.com.au

Absolute joke. I rang the MyGovId line and they said a 12 minute wait to talk to someone. I was put on hold for over 50 minutes. When someone finally answered my call they put me on hold again to get information then they hung up. I tried ringing back and it was going to be another Minimum 30 minute wait. This is an extremely poor service and when you work for yourself a complete waste of time which means waste of money.

How they expect the elderly and disabled to navigate this site, I will never understand. Just logging in is a nightmare. As a career of the old and a disabled child and helping my computer illiterate husband…I have 4 my gov accounts to deal with. It's sends me in to the worst anxiety just knowing I have to use it. It's a nightmare and who ever designed it should be ashamed of themselves.

My business authorization was inactivated by the government somehow. I cannot reset the ID because my valid Australian passport and valid Medicare card both could not be verified! I cannot access ABR either because it need a MygovID now. It all goes in circle! Every time an ID was rejected, the screen was stuck there. Have to delete & download the app. And etc. all again. I spent 10 days trying to find a fix with no success!

The recently released app require use of a six digit code to login. I use a sixteen character password to login to website. I want an option to use my password to login as for the website.

Was frustrated as hell setting up myGov. Thank goodness I haven't needed to us it for a while. I need to print off my covid vaccination certificate (that's all!) and I get the message that it's been so long since I've used the site (probably 12 months) that I have to re verify my identity! So basically start again! I'm half way through and it loops around I don't know where I am. I GIVE UP.

My gov is totally $#*!ing $#*!ed.
It is useless and $#*!ing pathetic.
Nothing ever works for more than a $#*!ing day.
The 'support' they offer is actually what you'd expect if you were talking to a puddle of mud. Nothing happens you just waste your time bothering

Whoever the actual $#*! designed this piece of $#*!, go drink hydrochloric acid

MyGOV has to be the most mismanaged and most stupid project the government has introduced within the last few years.
In 2023, it got so bad that they have to refresh their servers at 4am daily.
It locks users, it cannot reset passwords and customer service is poor and slow.
By my experience having to call them for a simple sign on about 5 times! I can see the system must have been a target from hacking as they cannot keep up with so many blunders and as advised by on of the customer services staff, they have to flush the system at 4am daily for security purposes. The most useless system that was forced to the public to use recently. Absolutely useless!

I have spent the last 3 days trying to get this site to operate as I presume the developers wished it to do. I am an elderly person and regret that I have used up this part of my few remaining years of life on such a useless project. I have been asked the same questions numerous times and been locked out several times. I am computer literate and indeed worked in computing but this is beyond me. My cat could produce a better program.

I'm impressed that real life really can outdo 'The Trial'. Recommended as a defining experience of utter frustration and futility. Thanks MyGov, you're inspiring! We love the hold music on the Medicare inquiry line too - pure Central Services.

As the title has described, how on Earth you would ask people to enter their username and password twice in 2023?

Oh, it's some Australian governing departments? It's made perfect sense now.

myGov.com just sends you around in circles. It is SO hard to do what you need to do once logged in. There's heaps of information, it goes on and on like a Charles $#*!ens novel…painful. All I wanted to do was make a claim after enduring the information, but when I'd click on ‘make a claim' it would take me back full circle to the beginning…to read the information again. I just gave up. MyGov owes me for wasting my time.

A couple of years ago, I forgot my password and tried one too many times. There was no warning the next attempt, if failed, would permanently lock the account. My account was permanently locked. I had to set up a new account with a new email address. I had to use my work email address. If I ever have another issue, I'll have to create a new email address which I'll never use except for myGov. The security then was very heavy handed and overly simplistic, with little thought of how it actually impacted the end user.
Since then, it appears they have improved security. I forgot my password yesterday and tried one too many times. Again, there was no warning the next attempt would be my last. I got a message my account was permanently locked. I was dumb founded. I thought I would have to start over with a new email address that I'll never use. But I tried to login this morning and the message changed to "temporarily locked". I was able to reset my password and get in. Thank goodness they have made that security feature user friendly (it certainly wasn't a couple of years ago). An improvement would be to alert users their next login attempt is the last before escalated security is triggered.

I worked in IT most of my life, and we would have immediately fired any programming team who rolled out a system this bad. User-hostile, slow and unpredictable, impossible to find anything on the site, ridiculous error messages during install. I can't believe our tax dollars have been yet again poured down the toilet on another $#*!ty app.

So, so bad. Circles back to itself. Linking rarely works, & never smoothly. Even when you get help on the line you can tell they are struggling with this festering pile of excrement.

I wish I could give this a zero rating. If you get a new phone (and who doesn't?) It locks your account and makes you create a new account, which sadly is impossible to do.The system requires the input of an sms code which is not being sent to me. I have spent over an hour on this so far with four separate calls to the help line with zero success.
What an appalling piece of excremental software. Was it designed by idiots?

I've been TRYING to set up my accounts on myGovID (the iOS app) as well as the MyGov.com… for 2 hours now and still don't have it logged in. My Medicare owes my parents account money and they can't pay unless I've completed all the required steps. This stuff has been far to complicated to the point it's not even worth the hassle in my case.

I've reentered the same Medicare detail 4 time now and the website just says to redo it over and over.

0/5 stars. Fix It!

This website does not work at all, the whole thing makes tasks 100 times harder than they need to be. I have spent over an hour trying to prove my identity to connect services, only to be told i need to contact the services. You would think a government agency would have the budget to make there one way of doing most government related things accessible to everyone, not just tech experts

I understand the desire to reduce deficits, but privatising everything is not the answer. Been waiting for 6 hours for my MyGov to load my (already registered and utilised) current claim, to no avail. Let's look at the current state of affairs:

1) Digitalising claims for assistance makes sense in theory, but adding more and more red tape to even the simplest request for assistance is just dishonest. Add insult to injury by ensuring that no staff are culpable, or even required to help, and we have the current Libs on fire.

2) Privatising JSPs may save you money, but it's ultimately a rort. Eg my JSP forgets to call in month 2, and when I go back a few months later (for more CL runaround) I'm told 'I' disappeared from existence... I mean, really?!

3) Privatising Health and Disability services may have added a few jobs in low-income areas of Australia, but ultimately removed the responsibility of the government to give a $#*!. I mean seriously, the horror stories I've heard (working in disability myself) are disgusting. All It's citizens are the government of Australia's concern, and their responsibility. There are no exceptions.

4) Removal of Benefits may save a buck in the portfolios of our richest citizens, but in truth, the "trickle-down effect" is (well-documented) BS. Those poor Aussies relying on 1.5 - 2x base pay rate to get by, suffer on many fronts - mathematically; a person with a $20/hour normal rate who works 7hrs, 2 days a week gets the following (incl. 9.5% Super):
2 *******@Normal pay rate: $253.40
1 *******@Normal / 1 day@ 1.5 pay rate: $316.75
1 day@1.5x / 1 *******@2x pay rate: $443.45

So a weekend worker makes an additional $190.05 in net pay per week... Do I need to tell you how much that can buy in an Aussie supermarket nowadays?!

In removing that bonus, the ALP has driven, (once again), our lowest earning Australians to below the poverty line... I mean come on! Whom benefits from that saving of just over $190 per 2 day staff member? Not the Aussie, the student, the new Mum, the close-to-retiree, the jobseeker, but the company. And yes, I get that that can make a difference to an Australian small business, and even reduce their trading hours, but seriously, that's an easy fix (Government assistance to Australian Small Business for weekend trading eg.)

5) Fear of the Future. Of course our miners and natural resources are incredibly important to us. They've supplied us with almost two hundred years of strong economic growth. But the world is running out of these resources as science and the everyman of Australia (ignoring the ignorant naysayers) knows it. We CAN choose to move our economy in new directions. Instead of rehashing the ALP benefactors' beliefs, we can try new approaches... How about offering free retraining to those in the mining industry? Retraining as technicians and engineers in the renewable energy sectors could allay some of the fears of these incredibly resourceful and resilient workers. It won't be an easy transferal for all, but do we want easy, or do we want to save the lives of our children with clean air?

TLDR: All in all, this app is the perfect assistant to terrible social policy that purely benefits only the richer among us. It's slow to do anything, unintuitive, difficult and frustrating. I know we all need to use it (if only to have even a chance at getting $#*! done), and it works, somewhat. And eventually. Just pls don't blame the DoCS staff for it's failures. The blame lies squarely on the shoulders of the current government.

There is no good points to this site. It is a marathon to even login. It is impossible to guess the mind state of the person who designed it. Either on acid or schizophrenic and suffering multiple personalities disorder because there is no common sense involved in this site. I have gone through a who block of chocolatey stress removal and still havent updates my medicare details yet. A stupid site.

Are you kidding me, the worst software ever, convoluted, keeps breaking down, will not allow me to even send my photo, but won't let me get past that point. How does the Government keep getting it so wrong so often. Such a convoluted ridiculous app. I understand they want to make sure of your identity, but I've been passed back and forward through several sites and keep going around in circles. My wife and I are old, we have one phone between us, but the government wants us both to have phones and bot with mobile and data accounts. Why cant they design the software to work off one phone for older couples like us. So I bought a phone, costs me $50 a month, just so I can get on their app... but it won; t let me, wants to take my picture, but just keeps on that page and nothing more... been on the thing for hours and the batteries now just about dead. I can't afford the money or the time at my age.

I was spent three hours to validating various documents(Passport; Driver's license; Medicare card) and none of them could be submitted. I can't even find an explanation for the error codes shown POI*******(500) and *******(422). I'm no one?

I have been trying to connect to Centrelink via MyGov, to update files requested.
I have been trying for 2 days, without success.
I get error message
"Bad Request
Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit."
Does anyone care?
Private industry would have people working 24/7 to fix this mess

It's that time again, when I have to interact with MyGov, and again, I'm locked out of the site, because it tells me that I'm not linked, or some such other horse$#*!. I dread having to use this pile of crap; it represents hours of lost time during my day, as well as frustration and stress at trying to complete a simple, single task. The Government should hang their heads in shame, except that they probably couldn't care less, because they're 'Public Service'.