Kitsch

These curlers had a flaw in the snap on each one. If you sleep in them, as advertised, your hair wraps around each snap and has to be CUT or PULLED OUT! When I contacted Kitsch, I was sent the link for the returns. Tried 3 different FedEx locations to drop off return and the QR code did not work. Again I contacted customer support and was sent the link for returns, which obviously doesn't work. Bad customer service! Terrible product!

I placed an order, after 10 days was advised they had a failed delivery attempt even though I was home all day and had no missed call.
Kitsch advised my order was actually lost and asked if I would like a refund. I replied yes then received no further replies.
Next day I had an email to say my order was on the way - again!
Since then I have received zero replies to whether the items will be delivered it's been 2 weeks now, or if I will get a refund - instead they have just ignored me.

Have fallen in love with this shampoo! I barely touched my wet hair with the bar and it lathered up instantly. Hair is better than ever. Thank you!

Ordered several things from Kitsch, including two(2) king size pillow cases in the color of charcoal. Was most certainly billed for everything but only received one(1) of the pillowcases(picture included). For almost two weeks I have tried numerous times from emails to phone calls and there is absolutely no customer service! I mean absolutely no one to talk to and not even a reply to any of my emails. Kitsch, where is your customer service? Can anyone assist me on a pillowcase I paid for but never received?

Terrible customer service. Slow response time with issue we had with order. When they finally did respond they offered ZERO help to resolve problem. First time ordering from this company and it will be my last. Wish I had read the reviews prior. Have not yet received my order so I can't speak to the quality but it won't matter b/c if company customer service stinks then I won't support it.

So, I'm not a woman lol but I bought their products for my wife and she absolutely fell in love! Thankyou so much kitsch for changing her life! Forever customer! From the moment you order from kitsch you know you're more to them than just another order, they make you feel special and let you know how much they appreciate your business! Ordering, Customer service, value and product! 5 star for sure!

Hi I'm Alex I just received my masks order This afternoon, the shipping was quicker than I expected but 3 out of my 6 masks are extra small. It would fit a child, it's totally disproportional from the other ones. I'm a pharmacy technician & I was thrilled of the price but truly disappointed with the size of them. I won't recommend anyone else to buy because of the sizing it's too different.

After many emails and messages, it was my review here and on another site that finally brokered a response from Kitsch. They apologized sincerely, and I agreed to give them another chance because they offered to resend my order via FedEx. Fingers crossed it finally arrives in time for Christmas.

I contacted customer service for two simple requests, 1) to exchange two products 2) to honor the original discount if unable to exchange. I received an immediate automated reply with their return policy and no reference to my questions, then a follow up email from a person saying keep the items, send pics and they are checking on the requested replacement items because one I requested was $2 more. I followed up 5 days later and received the automated return policy twice more. On email #7 I requested a human response of which I received a reply that they do not accept exchanges. I had to send email #9 to ask about a promo code also requested and ignored it two previous emails and they asked me for my original promo code! I didn't know it, they offered a generic code 7% less that didn't work. After 13 emails to get a simple reply to two questions which did not resolve my request I decided it wasn't worth the time to pursue. Clearly they don't value customer experience and haven't spent any resources in understanding what that is. They may have ok products but if you think you'll need any kind of assistance stay clear, it's very poor.

I received my order fairly promptly, and the items (cotton face masks) were ok. But I only received two of the three items I ordered. I have contacted customer service three times, and still zero response. Like, not even an acknowledgement that they received my message. They are very good at bombarding me with daily marketing messages, though. So, if that's what you're looking for-- this is your place!

I was very excited to try this product. I even was put on a wait list for the sample pack. (6) 2 soaps, 2 shampoos, 2 conditioners I couldn't believe my eyes when they arrived, they were smaller than a wax cube for my wax burner.
Not too mention, after just one use, it was half way gone. You have to really work it to get any lather. Nothing like what I read from the reviews.
And I lost a lot of hair trying to use the conditioner.
Very disappointing. And definitely not worth the time or money. I'll take a hard pass.

I bought the rice water shampoo and conditioner bars and the charcoal and sugar scrub bars and love them. I bought a shower caddy and it came with the leg was bent and I let them know and they sent out a replacement right away. I highly recommend and will continue to use the bottle-less products. Makes my hair silky and smooth and lathers up well. That sugar scrub bar is scrumptious. Charcoal bar-amazing. Customer service 10 out of 10. Products 10 out of 10. Highly recommend.

I LOVE it! After just one use my hair is SO SOFT! Didn't expect to see a difference so quickly, especially since I haven't used sulfates in more than a year. Highly recommend! I used the rice water protein shampoo, coconut conditioner and the like exfoliating body bar.

Very bad service and unable to return if you are not in US. Not recommended if you are not sure or want refund.

Kitsch is a very good online businesses.
We just had our anniversary yesterday and I thought of giving her the beauty care bundle from Kitsch. She's kinda "passionate" for beauty care products that she can't seem to let go of them no...
Positive review and Good and also Trustworthy Business. No Scam and Well Delivery System and Customer care service is very good. Keep Going...

I was impressed by the products and pricing of Kitsch and that it is a women owned company. I put in my order for Christmas using my phone, which entered my old address for shipping, immediately after paying I noticed it and tried in vain to cancel the order and change shipping address. I called numerous times and of course could not reach anyone, I emailed multiple times for two days to no avail. Needless to say Kitsch took my money very quickly and sent the order to my old address in another state and my daughter will not be receiving this gift for Christmas. No customer service at this company at all.

I ordered face masks and paid for the mandatory 3-5 day shipping. Over the course of 3 weeks, i sent the company 3 messages via their "contact us" form on their website, to which they never responded. I finally messaged them on facebook telling them I either needed cancel the order or change the address, and suddenly the package shipped. I told them again that I needed to cancel the order because I am deploying and will no longer be home to receive this package and they clearly did not read my response because they sent me another message about how I should check my tracking number in a few days and be patient with my order... I am a female member of our military and bought these masks for my deployment, as I am required to wear a specific color in uniform. I fight everyday for gender equality and for female empowerment. This women owned business has extremely disappointed me.

Purchased online. Triple charged on order of one unit. Contacted paypal received refund. The one product that I purchased received order and tracking number. Never received product. Postmaster General contacted, stated fraudulent tracking number - ever existed and he contacted Kitsch. Received another order & tracking number. Again no product or movement on tracking number after a week. Never dealt with such a disreputable company in my life. Stay away or get ripped off and scammed!

This is my first experience purchasing from their website, I bought two packs of their face masks which being promoted everywhere by various influencers. I thought it would be safe and legit to order since I know Ulta and other places carry Kitsch. However, it's been almost 4 weeks I have yet to receive my package. Contacted UPS (since the estimated delivery date had passed by 3 days and no updates had been made) which informed me to contact the company. I reached out to them via telephone (states to leave a VM so I did- no return call), e-mail twice (no response), and through Instagram comments to which they said to DM them so I did and guess what... no reply! They may have cute products but they're 100% not trustworthy and this whole process has been a pain. Completely disappointed that I even fell for this scam... also check their Instagram comments tons of people experiencing the same things (they also delete/hide half their comments though, if that's not already a red flag)

I ordered items and was looking forward to it as i am a college student. Unfortunately, they sent it to the wrong address and I never got my package. They are unable to send me anything or give me a refund. I would avoid using this website at all costs especially if you are a broke college student like me just trying to order comfortable reusable masks. This was a waste of time and money

These are awful. They look like loose cloth baby diapers immediately after washing (by hand, in cold water). It's very clear that people are being incentivized to flood the internet with good reviews. They're thick, heavy cotton, that turns into a loose rectangle once you wash. They end up looking nothing like what you see in their photos. You can't actually scrunch the sides. Complaints get deleted from their Instagram. Notice there's hardly anything but 5 and 1 star reviews? What a scam, especially because it's something you can't return.

I ordered masks for the first time. It took forever to get them but COVID-19 so that wasnt even the issue. After 8 weeks I got an email "confirming my delivery" but no package. Checked with neighbors, my carrier to look in other peoples mailboxes. Nada. So I emailed them stating no I did not get my package. Their response was a standardized tracking number. 4 emails later after that, no response. I called my credit card company and stating the issue and they retracked the charge. Do we as consumers not have any solution to mail order? I never have issues with Amazon! I am only going through Amazon in the future. Forget about these small independent companies! Why should we give them a chance when they cant even provide basic customer service like... the product!

Fit and quality is great. I can't say any masks I've tried the last few months have been totally breathable persay but these are the MOST breathable yet fully-covering and protective of the assortment I've purchased. They are stylish. I get compliments everywhere I go. And very comfortable too. I haven't dealt with sore ears or sore bridge of nose. Been telling friends about them, price is great and will likely buy even more styles when I get back to the work place. Highly recommend!