• MyPhotoWallet

MyPhotoWallet

Overview

MyPhotoWallet has a rating of 3.97 stars from 255 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyPhotoWallet most frequently mention good quality, and great gift. MyPhotoWallet ranks 1st among Photo Sharing sites.

  • Service
    117
  • Value
    115
  • Shipping
    121
  • Returns
    73
  • Quality
    115

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 87.5%
Positive
35
Neutral
1
Negative
4
105
See all photos

What reviewers want you to know

Positive highlights

  • Based on this purchase I would not hesitate to purchase other items from My Photo Wallet in the future.

Critical highlights

  • I emailed customer service seeing there is no phone number and they asked me to wait another week.
How would you rate MyPhotoWallet?
Top Positive Review

“Gifts for good friends”

Julie R.
2/11/24

I was happy with company bc I ordered special gifts not knowing what to expect and was nervous- then they got lost in tracking even though I ordered early. Company reached out knowing I was tracking and son couldn't find tracking either, no one knew where they were so they decided to remake them and rush them so I could get as soon as possible- no they weren't in time for Christmas sadly, but lucky bc they rushed them I did receive them in time for their birthdays and the people were still able to get them (not like out of state) I was so happy with how one turned out specifically and even though the other was not as good, I would order again bc it was like one picture good and one ran out of stuff to do job as well not sure-but for me and people I have to it's still the thought that counted! I loved so much plus company said give me a little deal on another order bc of mess up and I told them I would order again bc I will order one for myself for sure maybe two Below the one picture that didn't turn up well- but then the two that turned up amazing!🤩

Top Critical Review

“Never in my life!”

Johnny L.
12/15/23

I ordered 2 different wallets in 2 different orders the first one came for my husband and it was a empty box with nothing in it and then wanted me to paid extra shipping for then to send it when it was there mistake then they giving me a hard time for my refund they only tried refunding the shipping cost not the whole order Then my second order I paid extra for it to be shipped faster which said 3-6 business days then they give arrival time as January 15th 2024 I will never order from these people again...if I could give a zero I differently would...

Reviews (255)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (68) photo wallet (22)
Thumbnail of user julier1702
1 review
0 helpful votes
February 11th, 2024

I was happy with company bc I ordered special gifts not knowing what to expect and was nervous- then they got lost in tracking even though I ordered early. Company reached out knowing I was tracking and son couldn't find tracking either, no one knew where they were so they decided to remake them and rush them so I could get as soon as possible- no they weren't in time for Christmas sadly, but lucky bc they rushed them I did receive them in time for their birthdays and the people were still able to get them (not like out of state) I was so happy with how one turned out specifically and even though the other was not as good, I would order again bc it was like one picture good and one ran out of stuff to do job as well not sure-but for me and people I have to it's still the thought that counted! I loved so much plus company said give me a little deal on another order bc of mess up and I told them I would order again bc I will order one for myself for sure maybe two
Below the one picture that didn't turn up well- but then the two that turned up amazing!🤩

Tip for consumers:
Think the writing should be longer and should be able to pick from a few fonts and sizes to change alittle

Products used:
2 wallets and plan to get more— really like wallets for men and women as long as can have 2 pictures and wording! (1 family picture, 1 spouse picture, and quote) only wish quote could be longer

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnnylaster48
1 review
1 helpful vote
December 15th, 2023

I ordered 2 different wallets in 2 different orders the first one came for my husband and it was a empty box with nothing in it and then wanted me to paid extra shipping for then to send it when it was there mistake then they giving me a hard time for my refund they only tried refunding the shipping cost not the whole order Then my second order I paid extra for it to be shipped faster which said 3-6 business days then they give arrival time as January 15th 2024 I will never order from these people again...if I could give a zero I differently would...

Service
Value
Shipping
Returns
Thumbnail of user myphotowalletc1
MyPhotoWallet c. – MyPhotoWallet Rep

We are terribly sorry for any disappointment caused “Johnny”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

Thumbnail of user fedaita
1 review
1 helpful vote
June 9th, 2021

Very disappointed, the material of the wallet was expected to be better. Also it took way too long to be delivered. I apologize to say that but again very disappointed. Not worth the price.

Tip for consumers:
Quality isn’t that great , kind of cheap actually.
Took almost a month to be delivered

Products used:
Wallet

Service
Value
Shipping
Returns
Quality
Thumbnail of user daylind2
1 review
1 helpful vote
December 17th, 2023

My first order with this company a year ago went well so I thought I could trust them. I made a new order a month before I had to leave to the airport. I sent a perfectly visible photo but somehow they make my face in the photo very dark and barely visible of any features. They sent a preview photo and sent a response of how bad it looked but apparently they didn't listen because 8 days later I got it in the mail and my face was completely inked out, even worse then the preview photo. What's the point of gifting this to someone of them and a black blob? Anyone working on it would be able to look down and say I should retry because it looks horrible. They only could give half my money back but I was forced to reorder and basically had to draw it out for them. I paid a ridiculous amount for the fastest shipping they had… 11 days later it's still not here and this customer service lady I've been emailing is apparently a robot with no understanding of my situation because I can't get any real help out of her and had to repeat myself multiple times. I showed my friends and family and they too are baffled at my situation. I tried contacting the delivery service but no one will respond. I hate to be that person and I'm not even exaggerating but I'm very upset with this company, I thought I could trust them to do their job.

Products used:
Wallet

Service
Value
Shipping
Returns
Quality
Thumbnail of user myphotowalletc1
MyPhotoWallet c. – MyPhotoWallet Rep

We are terribly sorry for any disappointment caused “Daylin D.”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

Thumbnail of user cindyr931
1 review
0 helpful votes
December 16th, 2023

I ordered an item and had a little problem with it and emailed customer service and they emailed me back right away and fixed the problem for me. The wallet I ordered is a good quality and nice.

Service
Value
Shipping
Quality
Thumbnail of user torik35
1 review
1 helpful vote
June 8th, 2022
Verified purchase

When ordering um wallet it asked for 4 letter characters to engrave on the inside. I didn't want that so I put none. There was no option to op out of letter other then what I put. They literally printed none on the wallet and are refusing to acknowledge their mistake. Bought this as a Father's Day gift and now it's garbage

Tip for consumers:
Don’t do it

Products used:
Money clip wallet

Service
Value
Shipping
Returns
Quality
Thumbnail of user cathodges1212
1 review
0 helpful votes
December 4th, 2023

The wallet was great but the print came out to dark. They was more than willing to help correct the issue. Can't wait to see the new one.

Products used:
Picture wallet

Service
Value
Shipping
Returns
Quality
Thumbnail of user micaelac31
1 review
0 helpful votes
December 23rd, 2023
Verified purchase

Everything perfect, the product is exactly what I expected! The delivery and communication were on point! Thank you so much

Thumbnail of user autumnjackson2882
1 review
2 helpful votes
December 9th, 2023

I havent recieved the product yet but watch your bank account when you order from here. My order with tax and shipping (plus they charge you $3 without a warning for "VIP Cart Service") came to $40 which was reasonable and that's why I ordered. However my bank account was charged over $60. I have sent an email but have not head back.

Products used:
I ordered the personalized photo lego blocks

Service
Returns
Thumbnail of user myphotowalletc1
MyPhotoWallet c. – MyPhotoWallet Rep

We are terribly sorry for any disappointment caused “Autumn J.”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

Thumbnail of user eknoorsingh064
1 review
0 helpful votes
March 13th, 2024

Hello my name is harpreet. I like your dealing vivian is dealing with me He answered my every question very fastly and give me proper knowledge about my parcel I am happy for this

Products used:
Photo frame

Service
Value
Shipping
Returns
Quality
Thumbnail of user susanr3653
1 review
0 helpful votes
December 1st, 2023

I ordered a photo wallet for my grandson for Christmas and I just love it. The customer service actually genuinely cares for it's customers. I highly recommend this company.

Service
Value
Shipping
Quality
Thumbnail of user icapers1110
1 review
0 helpful votes
October 26th, 2023

I was looking for something different, and to my surprise I came across photo wallet. Placing the order was easy I like the choices that were displayed. The quick response and update on my item made me feel very pleased. I was so happy when I received it the delivery time was fast easy to track. I know I made a good choice when purchasing this gift. Thank you Photo wallet I will highly recommend this.

Products used:
Wallet photo

Service
Value
Shipping
Returns
Quality
Thumbnail of user pangm1
1 review
0 helpful votes
April 21st, 2022

The engraving was too dark on a dark wallet making it difficult to see. Also, looks like it was easily fade after my husband sits on his wallet while in his pocket. The shipping I paid cost more than the wallet and took over a week to get to me. Not what I expected.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikitac42
1 review
0 helpful votes
June 24th, 2023

The wallet is amazing. It came right on time for Father's day and was perfect. I will definitely use this site again.

Products used:
Personalized wallet

Service
Value
Shipping
Quality
Thumbnail of user brandien15
1 review
0 helpful votes
December 23rd, 2023
Verified purchase

Loved the gift, except I expected the msg to be engraved on the back of the wallet not on the inside.

Thumbnail of user heatherf1126
1 review
0 helpful votes
December 26th, 2023
Verified purchase

It was just like the picture showed it came in perfect condition and in the time frame very food quality very good detail in the picture my husband loves it so much thank u

Thumbnail of user joannem1069
1 review
1 helpful vote
September 20th, 2023

This is absolutely the best Christmas gift, for my son in law's. Clear, smudge proof, good quality. Had ordered from another co,,, this is by far the best one… thank you

Tip for consumers:
Had problems ordering 2 at one time,,

Products used:
Photo wallet

Service
Value
Shipping
Quality
Thumbnail of user marilync857
1 review
0 helpful votes
August 24th, 2023

I love the wallet. I bought it from my husband in memory of our grandson who was killed a day after Christmas by a drunk driver. The only thing is I wish I would have been able to review it first because I would have done the lettering and numbers different other than that it's amazing.
I hope my husband loves it!

Service
Value
Shipping
Quality
Thumbnail of user geniem19
1 review
0 helpful votes
August 17th, 2023

Ordered a purse never gor a mock-up they print it when it arrived it was ripped and had holes in it. I email for a replacement or refund. They send another one same deal ripped and now had a fingerprint on the photo. Email them aslnd they offered 40% back. Got the 40% back but that 40% didn't include the 30 buxs in postage and handleing. So upset and disappointed

Products used:
$#*! $#*! .. and they don't talk english

Service
Value
Shipping
Returns
Quality
Thumbnail of user myphotowalletc1
MyPhotoWallet c. – MyPhotoWallet Rep

We are terribly sorry for any disappointment caused “Genie”. Please know this was certainly never our intent. We very much appreciate you taking a moment to bring this feedback to our attention so we may continue to work to improve going forward.

Thumbnail of user aahleighc
1 review
1 helpful vote
September 12th, 2023
Verified purchase

I ordered 2 lego puzzles to give the dads in my life for fathers day. They are incredible! We love them. I will absolutely order again.

Products used:
Puzzle

Service
Value
Shipping
Quality
Thumbnail of user joselinem8
1 review
0 helpful votes
December 25th, 2023
Verified purchase

Great.I got exatly what i ordered.
The delivery time was also reasonable

Thumbnail of user arandaw1
1 review
0 helpful votes
February 25th, 2023
Verified purchase

I've ordered from this company more than once. They do a great job on the wallets and they aim to please. They respond back quickly and they don't mind fixing any mistakes if any are made. The wallets are real leather also! Would definitely purchase again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahd1997
1 review
0 helpful votes
January 28th, 2023

Customer service assistant- Vivian Elsie.
This lady went above and beyond to help me with a after sales enquiry. Very prompt at responding. I will definitely be a returning customer.

Tip for consumers:
Ask to see a proof before confirming the order

Products used:
Personalised wallet

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenb402
1 review
0 helpful votes
June 30th, 2023

Customer service was excellent. They answered emails quickly and helped. The wallet was very good condition and quality. The picture is clear but I would have liked a matte finish instead of shiny as to see the picture better. The photo card turned out excellent as well.

Service
Value
Shipping
Quality
Thumbnail of user hailsacerdote
1 review
0 helpful votes
October 26th, 2023

One of the coolest things about this wallet is that it can be personalized. The wallet is also well-made and will last a long time. I buy these all the time, whether it's for myself or as a gift.

Products used:
Wallet.

Service
Value
Shipping
Returns
Quality

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From the business

Company Representative

Thumbnail of user myphotowalletc1
MyPhotoWallet c.
Typically responds within 10 days

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