• MyPillow

MyPillow

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Overview

MyPillow has a rating of 2.64 stars from 959 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyPillow most frequently mention customer service, neck pain, and king size problems. MyPillow ranks 8th among Bedding sites.

  • Service
    368
  • Value
    431
  • Shipping
    360
  • Returns
    266
  • Quality
    423
Positive reviews (last 12 months): 13.7%
Positive
13
Neutral
2
Negative
80
120
See all photos

What reviewers want you to know

Positive highlights

  • The customer service is great, quick & knowledgeable!

Critical highlights

  • Don't waist your money, this pillow is horrible, I had more neck pain after using this pillow then I ever had.
How would you rate MyPillow?
Top Positive Review

“My Slippers”

Bill S.
1/25/24

The slippers I bought were very comfortable. I wore them everyday. The slippers for my right foot fell apart. I called My Pillow to see if there was a warranty and the gentleman said it's a one year warranty. He looked up my purchase and found out I purchased them 1.5 years ago. I was just going to let it go because they lasted longer than any other slipper I've purchased in the past. He said he'd warranty them anyway! I was very surprised and pleased. I will purchase again when I burn this pair up. Great company and customer service!

Top Critical Review

“No where near the quality expected.”

Mitchel W.
2/15/24

The bath towel set was a great disappointment. Yes, the towels are OK-soft but very thin and cheap feeling. Out of the package handle like a towel that I've had for years. My COSTCO towels are two to three times as thick, fluffy and soft. As far as guarantee goes...no mention of "return processing fee" in advertisement! I paid paid ~$30.00 for the 6 towel set, the return processing fee was $10.00, so I netted $20.00. It cost me 30% to try a towel that was guaranteed. Not happy! Stay away from My Pillow. Over hyped advertising.

Reviews (959)

Rating

Timeframe

Other

Reviews that mention popular keywords

neck pain (44) customer service (144)
Thumbnail of user mitch.wess
1 review
1 helpful vote
February 15th, 2024

The bath towel set was a great disappointment. Yes, the towels are OK-soft but very thin and cheap feeling. Out of the package handle like a towel that I've had for years. My COSTCO towels are two to three times as thick, fluffy and soft. As far as guarantee goes...no mention of "return processing fee" in advertisement! I paid paid ~$30.00 for the 6 towel set, the return processing fee was $10.00, so I netted $20.00. It cost me 30% to try a towel that was guaranteed. Not happy! Stay away from My Pillow. Over hyped advertising.

Products used:
Towels

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidg6645
2 reviews
1 helpful vote
January 9th, 2024

I'll stick to Monsanto and Canon... It's insulting and inappropriate to have a cross dangling from Mike's neck outside his shirt... nobody cares what his religious affiliation is and he should keep it to himself!... Non-Christians should boycott his products... Jesus won't help him when he goes bankrupt because his stuff is a bunch of crap and he's spending too much money on his irritating commercials!... I wouldn't give MyPillow a penny of my money. Hope he goes broke quick!

Thumbnail of user myronn5
1 review
63 helpful votes
November 21st, 2020

I feel like I'm sleeping on mold. I've washed it, and put it in dryer as instructed. Four hours later it still was damp o the interior. I opted the safe side of not using it again for fear of mold. Please don't buy this pillow. They are wonderful at first, but I don't have the budget to toss an expensive pillow in the trash every month or two.

Thumbnail of user michellem1913
1 review
1 helpful vote
February 5th, 2024

The dish towels are being sold by "The My Pillow Store" as listed on the Amazon page. They are the same dish towels listed on My Pillow dot com, however they are more expensive on Amazon and allegedly out of stock on the company's website. I was going to purchase these dish towels until I noticed you can only purchase them for a higher price from My Pillow on Amazon and that customer service from My Pillow dot com claims - "Because amazon buys the product from us and then sells it." Direct quote from my chat with them.

Products used:
none

Service
Value
Thumbnail of user judys1849
1 review
1 helpful vote
February 2nd, 2024

What a joke with the slippers. They start falling apart with 4 months. I called to get a replacement and they said they were going to send me a new pair and never did and now say it's too late to report it. Do not buy these slippers. Poor quality.

Products used:
Slippers

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesw2844
13 reviews
18 helpful votes
January 21st, 2024
• Updated review

Mr Lindell claims inferior towels cause water to bead up on them. Any towel, including his will do the same when soaked in fabric softener! And this from a man who wears a cross!

When I called the number to express the above, I was immediately hung up upon by the sales associate! What class!

Tip for consumers:
BEWARE!!!

Products used:
Pillows which are so hard they aren't ysed

Value
Quality
Waste of time and money
March 25th, 2023
• Previous review

Original My Pillows are in our guest room since they're too hard, lumpy and tall yo use. Waste of $100!

Then the slippers which Lindell hacked as the best thing since sliced bread are too small as nd narrow to use. After a waiting on the phone for 90 mns ( was disconnected once), we gave up, which I believe is their business plan. This from a proported Christian! I'd hate to see what he would do if he was atheist!

BEWARE!

Thumbnail of user shinikacm
1 review
1 helpful vote
April 22nd, 2022

I recently purchased a "My Pillow Classic" as I've dealt with chronic pain and insomnia. I have prayed and prayed for relief and a breakthrough. In the last 2yrs I have not slept a whole night through. Upon getting my pillow yesterday... last night I slept the whole night with NO discomfort whatsoever. Today I went to break the box down to put in my recycling bin and a scripture fell out of it on a small piece of paper. It read "Great is His faithfulness; His mercies begin afresh each day." Lamentations 3:23 THANK YOU JESUS & THANK YOU TO THE CEO/Creator God Bless you

Tip for consumers:
I purchased mine from Wal-Mart

Products used:
The Pillow Classic

Service
Value
Shipping
Returns
Quality
Thumbnail of user bills2351
1 review
1 helpful vote
January 25th, 2024

The slippers I bought were very comfortable. I wore them everyday. The slippers for my right foot fell apart. I called My Pillow to see if there was a warranty and the gentleman said it's a one year warranty. He looked up my purchase and found out I purchased them 1.5 years ago. I was just going to let it go because they lasted longer than any other slipper I've purchased in the past. He said he'd warranty them anyway! I was very surprised and pleased.
I will purchase again when I burn this pair up.
Great company and customer service!

Products used:
Slippers

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandih112
1 review
2 helpful votes
January 28th, 2024

Lumpiest trash pillow ever, smells like chemicals and gave me a stiff neck. What a waste of money. Absolute garbage.

Products used:
Trash pillow

Service
Value
Shipping
Returns
Quality
Thumbnail of user alwzn4ever
1 review
0 helpful votes
April 5th, 2024

I LOVE MyPillow! I've purchased multiple items over the years including several pillow, sheet sets, towels, bath mats and more. Their products are high quality and they last much longer than the competitors products. I used to have to buy pillows every 6 or so months but with MyPillow, I can easily wash them at home and they are as good as new! Seriously, if you haven't checked them out, they are worth the try. And if you need to do a return (I had to once) they also make this easy. I love the product, the company and the Founder and always try to shop here first before looking for household products other places.

Thank you Mike and the whole MyPillow Team for your outstanding products and customer service! Highly recommend!

Products used:
Pillows, towels, sheets, bath mat, men’s shoes.

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelab3043
1 review
3 helpful votes
October 10th, 2023
Verified purchase

They claim to have a 60 day money back guarantee and the Website claims free returns minus shipping costs. I wanted to return my purchase and they want to charge me 9.98 processing fee. So my total purchase was $100.15 after my return I would get back $74.64. Absolutely ridiculous. There goes any future purchases from this company. The pillow was not temperature regulating at all

Tip for consumers:
Pillow was not at all as described.

Products used:
My pillow 2.0

Thumbnail of user rebeccas2389
1 review
0 helpful votes
November 1st, 2022

One pair I left outside (they're rubber) I cannot get my feet in them. The sun (or rain) shrunk them. The other pair turns my ankle. I am 80 years old so I quit wearing them. I think I paid 29.98 for each... ON
SALE. NO LESS. Very poor quality. Had to be made in CHINA.
Order no *******410 8/10/22 ship date

Thumbnail of user dorotheaa10
2 reviews
5 helpful votes
April 19th, 2021

It says right on the label that it is filled with shredded polyurethane foam. Even before reading the label I recognized the fill by its lumpy feeling. I had a very cheap pillow with such filling once. I did not use it to sleep on and finally threw it away. The "patented interlocking fill" is just hype.

*However* this shredded foam seems to be to certain specifications. The genius to this pillow is partly the marketing and partly the ordering and care instructions.

On the order form, you are supposed to choose a pillow by T-shirt size. If you wear your t-shirt tight, choose a larger size to get the correct pillow. This actually works.

The instructions say to tumble the pillow on high heat before using. That fluffs it up nicely. Washing and drying on high heat also works well.

After my initial disappointment at the shredded foam fill, I am now quite happy with the pillow because it actually performs quite well. It is more supportive than the higher-line polyester pillows, IMO, while it is also soft. It is possible to shift fill to preference.

I suggest fluffing up the pillow each morning or evening before use, and you may be surprised how well it works.

Tip for consumers:
Read the label and follow instructions to get the best use out of the pillow!!

Products used:
Pillows

Value
Shipping
Quality
Thumbnail of user kevinb3659
2 reviews
4 helpful votes
December 17th, 2023

Cheaply made. Just cut up pieces of foam (and he has a "patent" for this crap? Had to give up on them since they gave me headaches every morning. Mike is "Mr. Sleazy Snake Oil Man." Bet he gets grease all over his pillow and bet he is using someone else's, just like me. Shame, shame, man!

Products used:
Pillows

Service
Value
Quality
Thumbnail of user chrisk2323
1 review
1 helpful vote
December 27th, 2023

Order: *******: I haven't received my order of sheets, pillowcases, and pillows. They were (according to My Pillow's email to me), sent to FedEx on December 22nd. They are still at FedEx, apparently, today, December 27th. Calling their customer service department, I was "handled" by one of the rudest CSR persons I have ever had the displeasure of communicating with! And that was after having to listen to Amazing Grace blasting in my ear. Yes, yes. God Bless you too. I plan on sending the entire order back for a full refund, as was rudely suggested by the CSR, "whenever you get it."

Tip for consumers:
Do not buy from My Pillow. Very low-class customer service.

Products used:
Never received them - so far.

Service
Shipping
Thumbnail of user rhondasellers1958
1 review
0 helpful votes
December 27th, 2023

I ordered my husband a pair of my slippers for Christmas. They got in in more than enough time before Christmas and three days before I gave them to my husband early. They were too large. I did a return through " my happy returns". They immediately sent out the right size and they arrived the day after Christmas! My husband loves them and I have never had a return go that smoothly or speedily! At no charge! As a bonus.I returned at a Petco location near me and recieved $10 off a $40 purchase!

Products used:
Slippers

Service
Value
Shipping
Returns
Quality
Thumbnail of user billd561
2 reviews
28 helpful votes
June 4th, 2021

We are very light sleepers, so we are always looking for the best product to enhance our sleeping experience. We literally bring our own pillows with us whenever we travel because most hotels only offer hard, foam pillows (which we don't like). We tend to prefer down filled pillows with cotton covers. After ordering a pair of pillows from MyPillow sight unseen, based on the ads, we were surprised at how cheap they were in quality of construction and material. We literally tore them apart (because they were worthless to us at that point) and found that they consist of chopped up foam - period.

In our opinion, we found these pillows to be over priced, even with discounts, very uncomfortable and very cheaply made. We don't recommend them.

Tip for consumers:
Don't recommend this product. Definitely recommend this site.

Products used:
pillows

Value
Shipping
Returns
Quality
Thumbnail of user tiab153
1 review
1 helpful vote
January 8th, 2024

The quality sucks, the owner sucks now he's peddling towels, I'm sure they suck too! He's delusional I'll never support the election LIE

Products used:
Pillow

Service
Value
Shipping
Returns
Quality
Thumbnail of user vanessas465
1 review
20 helpful votes
October 9th, 2020

I bought into the "best pillow you will ever own" hype. Honestly it is the worst pillow ever. It is just cut up foam segments that make the pillow very lumpy. My neck hurts frequently and I have to re arrange the foam during my sleep. Not happy with purchase

Thumbnail of user robkh715
1 review
23 helpful votes
May 31st, 2023

Ordered 3 pair slippers for Christmas presents, Sizes 6-6-8. Received 6-8-9. They would not exchange the 9 for the 6 ordered. Three months of inside wear the 6&8 came apart at the ribbing exposing interior layers. Customer service very rude and refused my request to refund or exchange. $450.00 for 3 pair. Your cross sold me Mike. Shame on you for displaying Jesus' cross to promote your sales. Horrible quality. Horrible customer service. Where is your Christian integrity?

Thumbnail of user jodyg87
1 review
21 helpful votes
November 10th, 2020

Worse pillow I ever bought. Lumpy and cheap made! I can't believe they are still being sold! When you go on their website, they have all good reviews listed. If you search for reviews further, you can see that the BBB gave them a "F"! Don't be suckered by the commercial lies and the "testimonies" have to be fake!

Thumbnail of user banikod08
2 reviews
6 helpful votes
July 28th, 2023

We bought this 6-pak, and they are just terrible. They do NOT wick. They just smear the water around, and you end up just as wet, except in other places. They're some kind of microfiber cotton composite where the fibers do not work. Our cheap Walmart cotton towels are way way better. Washing them does NOT resolve this problem. When dry, they feel good, so it is a scam product, sold to unknowing buyers.

Tip for consumers:
Terrible product. Not worth the money.

Products used:
Towels Gen-2

Value
Quality
Thumbnail of user wayneliz55
1 review
14 helpful votes
April 8th, 2023
Verified purchase

I have ordered shoes and bedding from My Pillow. Very disappointed every time. They have just 5 star reviews for their shoes. Try leaving any criticism and it will never be posted. They are charlatans as far as I am concerned. Even at sale price the products are overpriced with no returns possible.

Tip for consumers:
Too much marketing and not enough substance.

Products used:
None worth using

Service
Value
Shipping
Returns
Quality
Thumbnail of user stanleys189
2 reviews
14 helpful votes
August 26th, 2020

I just purchased 2 Twin XL mattress toppers. I own a Pest Control Business since 1997 in TN. I place Multable orders from multable vendors. My Pillow website is very hard to navigate. So, within a 2 hr window I placed a 2nd order because I never recieved a conformation email nor was my credit card charged.
Today I had **4** Toppers arrive. Checked my credit card & sure enough, I had 2 identical $464 charges. Called my pillow. Long story short. Sure, they'll refund my money for the duplicate order, minus
$20 × 2 = $40 for their shipping labels. So much for 100% Money Back Guarantee!

Tip for consumers:
If you order, call it in. Get a Reps Name & a in writing warranty!!

Products used:
Ordered 2 mattress toppers. Turns out I mistakenly placed 2 identical orders within 2hrs of each other. $40 to return 2 of 4.

Service
Value
Shipping
Returns
Quality
Thumbnail of user erikb280
1 review
3 helpful votes
October 21st, 2021

I washed it one time, this time it exploded. Now I'm fishing out all that stuff from my washer. It was only three years old.

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About the business

Hi, I? ۪m Mike Lindell, Inventor, Manufacturer, and CEO of MyPillow Inc. Years ago, like you, I found myself extremely frustrated with my pillow going flat. Most pillows are designed to break down. I would wake up in the morning with a sore arm, my neck...

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