• MyPix2Canvas

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Overview

MyPix2Canvas has a rating of 1.09 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyPix2Canvas most frequently mention customer service, business days, and credit card problems. MyPix2Canvas ranks 133rd among Photo Printing sites.

  • Service
    4
  • Value
    3
  • Shipping
    4
  • Returns
    4
  • Quality
    2

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The customer service, when they responded were some of the rudest people I have ever had to deal with!
How would you rate MyPix2Canvas?
Top Positive Review

“Great Quality - long processing time”

Jacquie L.
10/25/15

I ordered three canvas' at their $10 deal. I was very impressed with the prints both in quality of materials and color. It does take a long time to get them but they did disclose that to me. They promised in 26 days and they met their promise. I am sorry others have had bad experiences. I plan to order more for Christmas presents. I will be ordering them Nov. 1 to make sure there is enough processing and shipping time for them. Happy In Independence, MO

Top Critical Review

“SO DISAPPOINTED!”

Kari D.
2/2/17

Reading reviews, I guess now I know why I have not received an answer on my order that was placed MAY 13th, 2016... 9 MONTHS... I, too, was given the most ridiculous excuses about production, etc... The customer service, when they responded were some of the rudest people I have ever had to deal with! Just so RUDE! AND these people still advertise? How is this possible?

Reviews (77)

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Reviews that mention popular keywords

customer service (14)
Thumbnail of user karid13
1 review
1 helpful vote
February 2nd, 2017

Reading reviews, I guess now I know why I have not received an answer on my order that was placed MAY 13th, 2016... 9 MONTHS... I, too, was given the most ridiculous excuses about production, etc... The customer service, when they responded were some of the rudest people I have ever had to deal with! Just so RUDE!
AND these people still advertise? How is this possible?

Thumbnail of user wyattb25
3 reviews
7 helpful votes
January 25th, 2017

It is clear they were running a scam. Advertise great deals, everywhere, send emails offering great deals, take the money... and run.
They offered lame excuses for delays, forever and now I've received notice they filed every customer's name in their chapter 11 Bankruptcy filing...
We'll all be getting nothing, but a view of the crooked owner's behind, as he laughs his way to the bank

Thumbnail of user angelad64
2 reviews
5 helpful votes
July 23rd, 2016

DO NOT USE this company! I placed an order on April 28,2016 and am still waiting for it. Their excuse is that the have had some production issues and are working hard to resolve them! What a bunch of horse sh*t. They refuse to provide refunds only credits (Mypix2.com you suck why would I want a credit?)

Seriously, save yourself a huge hassle and use someone else.

Sadly Groupon continues to sell their product.

Thumbnail of user stacyh41
1 review
4 helpful votes
June 29th, 2016

This company apparently can't keep up with the demand. I have been waiting on my order for 57 business days and still no canvas. I have contacted them 3 times and each time I get the same response due to high volume of orders they are behind. Today I asked to cancel they said I couldn't since it had been printed. Ridiculous! Do not waste your money no matter how good the deal looks.

Thumbnail of user glorias33
1 review
4 helpful votes
May 27th, 2016

I've requested a refund due to my order still processing when I purchased 3/14 it's almost June. Chatting with them is a joke same response unexpected delays. Will let you know they say but they can email me daily with deals they are offering. Insane! I was told they won't give me a refund just a store credit. Are they kidding me why would I ever try and order from them again. I've contacted Groupon in hopes to somehow get my money back. Worst business ever!

Thumbnail of user elainew35
1 review
5 helpful votes
October 18th, 2016

MyPix2 is the worst internet company I have ever dealt with. They advised it would take longer than the 10-15 days for a normal process, stating it would take 5 weeks. Despite repeated complaints (you can't speak with anyone, just get a canned response to your complaint), it has take 11 weeks! And they keep trying to discount their product when they can't even process their existing customers. THE WORST!

Thumbnail of user jb238
1 review
3 helpful votes
October 3rd, 2016

I'm still waiting for my canvases, so I can't review the quality. The estimate for my order was 5 weeks. After waiting 8 weeks, I contacted customer service and asked if they could tell me how much longer it would be. I was told processing time was 60 business days... that's 12 weeks! That is more than DOUBLE what I was told when I placed my order. I will NEVER use this company again and would NOT RECOMMEND it to anyone, even if the canvases turn out wonderful.

Thumbnail of user gailc52
2 reviews
2 helpful votes
December 22nd, 2016

I finally broke down and submitted a complaint with the Better Business Bureau after three months of no movement on my order and ridiculous replies to emails requesting an update. Well, now MyPix2 won't give me any answer other than "your order and complaint will be handled through your BBB complaint". So... I think I can kiss my 2 canvases and the $40+ good bye! I'll reorder from Canvas People or Canvas on Demand. Chances are they will be on my wall by next week!

Thumbnail of user maryb299
1 review
3 helpful votes
May 20th, 2016

I ordered a canvas February 23rd. It's May 20 and I still do not have my purchase. They give you the same answer that they had "production issues". They won't send my product and they won't give me a refund. Everyday I get their e mail blast where they continue to advertise for more suckers like me to place more orders. I am reporting them to the BBB. They now do not have a phone so you can only e mail or live "chat". This company is really really bad.

Thumbnail of user nichellem2
1 review
4 helpful votes
April 3rd, 2016

I ordered on 3/5 and received it finally on 4/15... nice work but took forever. I will never order again. If you order from them be cautious of when you actually need it. Might wanna order 2-3 months ahead...

Thumbnail of user laurap84
1 review
5 helpful votes
March 17th, 2016

I placed two orders with them in December 2015. Things went well and I was happy with the final product. I placed another order on 1/31/16 and it still has not shipped. I can't get anyone in customer service to confirm a shipping date. My negative reviews on their Facebook page are removed. I was told in an e-mail on Friday, 3/11, that they would get back to me with a shipping date. There has been no further communication. I am livid.

Thumbnail of user tiffanyc46
1 review
4 helpful votes
September 7th, 2016

Placed my order in may have emailed several times concerning my order it is now September was told i could not get a refund for an expensive canvas i ordered. The customer service chat i had today told me my order should be shipped with in the next two months. Seriously by the time I get this family portrait there will be another member of the family here already. Would not even give them one star. Negative 100 is my review save your time and money do not order from here.

Thumbnail of user jime59
1 review
2 helpful votes
January 9th, 2017

Ordered September 3,2016, and never received anything. They don't even reply to emails any more. I used a Coke code and just paid shipping. So these crooks have robbed me and CocaCola! Stay clear of these fools!

Thumbnail of user justinp42
1 review
3 helpful votes
July 27th, 2016

Never used their service before, so I decided to start with something simple. An 8x10 canvas print. It was supposed to be a gift. Order placed and confirmation email received same day, April 15 2016. I've contacted them twice and received a very generic response both times stating a back log due to promotions. It's been long enough that I have forgotten about the order a few times only to go through my email and become more frustrated when seeing their response. If you are even remotely thinking of using this company, please do not.

Thumbnail of user kimc111
1 review
3 helpful votes
April 9th, 2016

Absolutely awful. Used Zulily vouchers on feb 18,2016. They just shipped April 9 after tons of back and forth with the company. Doubtful that the quality will be any good after this experience

Thumbnail of user pattig13
1 review
4 helpful votes
October 18th, 2016

I placed a big order over 3 months ago and they keep telling me the same thing when I go on their chat line. I'm so frustrated! NEVER ORDER FROM THEM EVER!

Thumbnail of user nickh98
1 review
4 helpful votes
May 18th, 2016

Order a canvas on 3/6/16, it's now 5/18/16 and I've yet to receive my order. They've charged my credit card and not once have the reached out to me to tell me of a delay. I've "chatted" with them about three times and each time the expected order delivery has been extended. It's been 10 weeks and they cannot even tell me when I should get it. Meanwhile I keep getting junk advertising from them. NEVER AGAIN!

Thumbnail of user buggedb
1 review
3 helpful votes
July 13th, 2016

Place order on 5-9-16 still waiting. Used groupon wish they would vet companies better. First the say 10 days the 45 due to new process, then they say not counting weekends or holidays so 2 months. But still no product. Hopefully groupon will refund my money or my credit card will get it back. Advise try another company

Thumbnail of user seae
1 review
1 helpful vote
February 27th, 2017

See BBB file. If you haven't received your order you have to get in line with all the creditors. They shouldn't be allowed to keep taking peoples money.

Thumbnail of user maryg171
1 review
3 helpful votes
August 5th, 2016

I placed an order with them 3/14/16. I ordered 4 canvases. I understand that might take a while, but almost 5 months?! No way. Like many of you, my order status is still on stage 1. Has anyone ever received any thing from them?

Thumbnail of user jenniferc216
1 review
5 helpful votes
November 1st, 2016

I ordered a canvas from them on June 18,2016 for my friends anniversary. After six weeks I contacted them and they said because of the high demand from groupon they were behind. I had to go and purchase another gift for my friend! Now they send me a shipping notice on October 31,2016! How ridiculous! Over 4 months to create and ship a canvas. I will never use them again!

Thumbnail of user emilys108
1 review
6 helpful votes
May 31st, 2016

Horrible company. Do not use. You will never get anything for your money! Scammers! I have reported them to the Better Business Bureau. I have called Chase to dispute. I tried posting negative reviews ont heir facebook, but they just deleted them and blocked me... This company should be SHUT DOWN! Save your money and go elsewhere!

Thumbnail of user feliciab27
1 review
3 helpful votes
August 6th, 2016

My daughter and I ordered canvases 4 months ago and still have not received them! We have both contacted them multiple times and get the same generic response-"new stretching system for best results". When we have checked our order status, a couple of them have been "stretching" for 3 months or better and one status is still in the first step "processing"! Don't order from them!

Thumbnail of user sherrieb5
1 review
4 helpful votes
November 30th, 2016

I placed an order for canvases May 29,2016 for Father's Day gifts. They still have not arrived! I have emailed many times since then and keep getting the same rhetoric all the other posters have received. The first canvas was a purchase through Groupon. The order I have yet to receive was where I purchased vouchers and then ordered. Please save your money and frustration by not dealing with this company!

Thumbnail of user heatherb58
1 review
5 helpful votes
April 27th, 2015

I ordered a canvas print for Christmas for a family member. It took over 2 weeks to get to me and once it did there was a giant crease right down the middle of the canvas. I couldn't believe that sent it to me like that. I called and left messages, emailed the company asking for someone to call me back because I needed another copy. I never heard back via email or phone from them. I will not be recommending this company to anyone or using them again. Very bad customer service!

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About the business

Whether you're looking to print quality photos or design a thoughtful, personalized gift, MyPix2 has a range of products to showcase your favorite memories.

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