MyPurMist

Bought PureMist FREE last night from Walgreens. First, I don't mind spending the $$ if something works. Instructions are horrible. Not enough information. Nothing about resetting device. "unplug, plug and push power on, quickly". Really, this is a "reset"? Literally, used it ONE time for 10 minutes. Followed all instructions and even had my doctor husband read instructions to make sure I was not omitting anything. Steam stopped coming out. Thought maybe it was a charging issue. Plugged it in and charged it for 3-hours. Unplugged the unit (as the scant directions that were included said the piece of junk, I mean, unit would not work unless it was unplugged.). Check the water reservoir. Turned device on and NOTHING. All that I get is a red line on the power switch that says it needs charging. Tried different outlet. NOTHING. What a colossal piece of JUNK. Good luck staying in business. I wonder if the fact they have three versions in a relatively short period of time means that the device has been consistently flawed since it was introduced. Save your money.

I have purchased over 10 Purmists over the last few years. They really do help with my sinus problems. The problem is each unit doesn't work over a few weeks or at the most a few months. At first I thought they had a bad batch of product but it's more than that. Everything they make doesn't last more that a few uses. In my opinion they outrageously overcharge for the water and scent pads they sell.

An utter waste of money, would have been better off throwing a hundred plus bucks out the window! Worked fine the first two times I used it. Next time I filled the tank and it leaked all over the counter before I even got around to using it. Trying to access the website to contact their support desk as the product information tells you to do. The website does not work so this has been an absolute waste of my time and hard earned money.

Does not clear my sinuses. Am I doing something wrong? Also, should I empty the water out each time I use it?

Worked fine about 5 times, then I struggled to get it to work kind of okay about 3 more times, then it quit for good. I followed all the operating instructions. I think the very cheap switches on the pcb are bad. Customer service couldn't get me off the phone fast enough. It was a gift, so no original receipt, which ended the conversation. They don't offer to repair for a fee, either. The product is a good idea, it's just cheaply made, & can't work long.

One origional unit that failed. Now the replacement unit has failed after seven months. Waste of money.

The blue lights come on when the power button is activated and the product will not work. I have contacted customer service on the website as directed in the user manual, but have had no response after 3 days. I phoned customer service and the recording directs me to the website. How do I get attention for a solution to this problem? Due to the large amount of poor reviews regarding unanswered complaints, should I contact the retailer's customer service department to get answers?

I got 2 of the pure mist one for me and one for my daughter we both have asthma this thing only worked for a year I payed over a hundred dollars for each one of them and they only worked for a year seriously! This is nothing but a scam now they make all that money and not caring about the people they scammed! And I bought them from Bed Bath & Beyond!

My second puremist purchase within six months has failed. First one would only work after trying and letting sit for suggested amount of time and failed completely within 2 months. This one I purchased in Feburary and today stopped after a couple of minutes use. Blue light just started blinking and all efforts to revive have failed. It is an expensive item and I don't think I can recommend for that reason. (I read directions carefully and followed totally)

I think this would provide relief, however, it only worked for a short time. After paying $150 for the unit, Im not going to pay to send it to back to the company. The troubleshooting tips arent useful either. Very disappointed.

Broke on firs day,terrible customer service,buyer beware want to blame water when i used provided water,serial number and on and on. This co should not be allowed.comperable misters are half the price

No matter how diligent you are with the 'pure' water you put in this machine after about 10 uses it stopes working and you can't get it to work. A piece of junk. Boil water on the stop and use a towel over your head to catch the steam, works 10 times better and it is free. Don't be sucked in this thing does not work for long.

The only thing I don't like about the one I have is that it doesn't have a head band to keep it on mouth so my hands are free, I had to make a custom elastic band for that.

My unit broke and was giving a blue flashing light and that led me here where I found no solution, I am a DIY guy by nature, I decided to open and see what's wrong, circuit is encased in a plastic box with gasket to isolate it from water, I was guilty of washing it before I got this blue flashing light, I dried the circuit very well while being extra careful not to break any of the thin wires and tested it, all good, then put it back together and I was enjoying the mist again!

This machine works nice and I don't get it with the bad reviews, just handle yours with care and it will be fine, mine in over 1 year old now.

After a bad start, PurMist has come through and replaced my original defective inhaler with a new one. So far, it is working well and it really does help with allergies as advertised. I honestly think that they are trying to correct the issues with the inhaler and improve their customer service and I commend them for their effort.

Purchased a year ago. Thought it was maybe putting out a little moisture at the time. I used it a couple of times and put it away. Got it out to see if it would help my allergy symptoms. It is now not working at all. Fluid is full, blue light is on, no steam is coming out. Very expensive for nothing.

I really wanted this to work. When it does, it's great. Frequently have trouble once adding new water, from the enclosed tubes. Unit is fully charged, but will not stay on long enough for water to mist. The blue light goes on for about 15 seconds, then shuts off and turns red. A waste of $150. What a scam. DO NOT BUY!

I wish I had read the reviews before I bought this item. It worked a few times and then stopped for no observable reason.

Got this at the recommendation of my ENT. Piece of crap. Red light comes on after 20 seconds. Hasn't helped with my situation at all.

I purchased one for my dad and myself. Worked fine for about 3 months. Then nothing. Can only contact customer service via email. They offered troubleshooting tips but nothing worked. Won't purchase another and don't recommend.

I purchased the cordless MyPurmist and received it April 3. It functioned until April 5th and when not turn on, Just flashing blue lights.
I contacted MyPurmist and was informed they would not honor the warranty because I'd purchased it from Amazon. The device and customer service really sucks, Would never buy again or recommend to purchase

I bought 2 and each one lasted about two days. Followed instructions and just would not mist. This company is making a fortune selling pure garbage.

As a (retired) respiratory therapist, I was always taught to EMPTY a heated humidifier and refill from scratch, rather than top it off (unless it was a closed system such an F&P or Concha). So, dutifully, after each use I would drain the water out completely after the "cleaning" cycle. I have contacted the company several times over the past two plus years, and have even had it replaced under warranty once. Despite MANY short cycles (with water still visible in the reservoir) then going to "cleaning", I persisted, dutifully waiting till the cleaning cycle ended, dumping the residual water, refilling from scratch and the short cycle repeated. This was extremely frustrating, AND used up a HECK of a lot of precious water. A week ago, after repeating this little comedy of frustration several times, I called product support, and this time, probably by accident, I asked the right question: "Do I empty out the residual water after the cleaning cycle is through, or at the start of the cleaning cycle?" This triggered a response I had not heard or read before: Do NOT empty the residual water if you plan to use the Mypurmist in the next day or so. If you have emptied the water out and want to use it days or months later, fill the water reservoir and let it sit for an hour or more to reprime the fill mechanism before turning it on. Since using this approach, it has worked really well with no short cycles.

I'm a singer and I purchased the MyPurmist-free in 2019 and the steam was produced only twice and it sounds like it's working but not a oz of steam came out.What a waste of money.