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MyWeddingFavors has a rating of 1.57 stars from 7 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyWeddingFavors most frequently mention customer service problems. MyWeddingFavors ranks 53rd among Wedding Supplies sites.
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ABSOLUTELY, 100% RECOMMEND THIS SITE! Shopping for wedding favors, found that this site had the best prices and a great selection. I ordered my favors on the 20 and actually received them on the 22nd, with the standard shipping option! I can't say enough about the quality, they were glass coasters and were packaged beautifully and will be perfect on the big day! This was the only site I found that offered 20+ different types of boxes for the favors to be packaged in and that was included in the price! Great service, great products and selection, highly recommend!
I ordered two dozen customized wine glasses for my brother's baby shower. They had an option to expedite the shipping to 2-day service for $60 and I paid for it since was in a pinch; our grandmother had just passed away and the grieving process threw off my planning activities. I later received an email confirmation stating customized orders would need 5-7 business days to process which would have taken too long so I emailed them to ask if it's possible for me to have my order in time or not and if not I wish to cancel. They knew my situation was desperate and took advantage of that my tacking on an additional $40 expedite fee. So the glasses themselves were under $70 but now I'm paying an additional $100 to get them in time. I would have been okay with this but as you can see, there was a causality in my order and their response was to offer a refund of $1 and inform me I should have ordered extra because this happens. What!? If I need 24 and I order/pay for 24 shouldn't it be up to them to ship some attrition to make sure their customers have what they need and what they paid for?! I asked for them to consider the fact that I paid $40 to expedite the order of 24 glass and I paid $60 to ship 24 glasses yet I don't receive 24 glasses and therefore didn't get what I paid for. I also said it's quite easy for them to file an insurance claim through fedex to get reimbursed for my loss and as such I am entitled to more than $1 credit. The "customer service" rep disagreed and offered no further assistance. This is a horrible company to deal with. Buyer beware...
I ordered two dozen customized wine glasses for my brother's baby shower. They had an option to expedite the shipping to 2-day service for $60 and I paid for it since was in a pinch; our grandmother had just passed away and the grieving process threw off my planning activities. I later received an email confirmation stating customized orders would need 5-7 business days to process which would have taken too long so I emailed them to ask if it's possible for me to have my order in time or not and if not I wish to cancel. They knew my situation was desperate and took advantage of that my tacking on an additional $40 expedite fee. So the glasses themselves were under $70 but now I'm paying an additional $100 to get them in time. I would have been okay with this but as you can see, there was a causality in my order and their response was to offer a refund of $1 and inform me I should have ordered extra because this happens. What!? If I need 24 and I order/pay for 24 shouldn't it be up to them to ship some attrition to make sure their customers have what they need and what they paid for?! I asked for them to consider the fact that I paid $40 to expedite the order of 24 glass and I paid $60 to ship 24 glasses yet I don't receive 24 glasses and therefore didn't get what I paid for. I also said it's quite easy for them to file an insurance claim through fedex to get reimbursed for my loss and as such I am entitled to more than $1 credit. The "customer service" rep disagreed and offered no further assistance. This is a horrible company to deal with. Buyer beware...
I placed an order for three items for my best friend's wedding. I just learned that My Wedding Favors is a Shopify drop ship online business that relies on other companies to fulfill their clients' orders. So the three items were supposed to be drop shipped from three different states, yet no tracking numbers were provided after I made numerous email requests. I made numerous requests to cancel my order because there was no guarantee that anything would arrive on time. My credit card company is now handling a dispute.
Very poor communication, terrible customer service and just an overall waste of time.
Tip for consumers:
Take your business elsewhere
Products used:
My products did not arrive because the vendor uses drop ship companies but does not provide tracking numbers to document that items were actually shipped.
Placed a verbal order and paid extra for overnight delivery. I didn't get them and was told they would cover cost to overnight by 10 the next day, really then order comes and it's missing the gift boxes. Manager was on vacation and Jessy or jessinia wasn't rude and not helpful had the nerve to say what good would it do me if she contacted the warehouse. You would think good customer service she would help. NEVER EVER USE THEM. I had to run out the day before the wedding and pay for boxes.
I placed an order over the weekend that immediately needed to be cancelled. I could not get in touch with them until 9AM eastern time Monday morning, so I emailed them immediately and then got in touch with them Monday at 9AM eastern time. I found out they had already done the artwork and would be charging me $35 even though there was no other possible way I could have stopped them. Luckily the rest was refunded but based on the fact that this was out of my control despite my best efforts to cancel before processing began this should have never happened. The customer service person when bringing this up was like a broken record player and not helpful AT ALL. Stay away if you can unless you are certain this is EXACTLY what you want.
My item (once edible) item arrived late and was automatically returned before I received, so I am unable to speak to that specifically. The problem began with a shipper issue but I rate Myweddingfavors.com service low for their response after that. Neither them nor their vendor would work with me to file a claim with the shipper who wouldn't help me without their word. So, spent a lot of money for nothing but a headache. Skip this unhelpful middle-man site and find a vendor to deal with directly.
Very Poor Service. Please don't order anything from here. Very disgusting guys. Poor commitment... Never deliver on time... I have ordered a flower in morning and there commitment was to deliver it in the morning but till end of the day I was not able to get it... Highly disagree with the commitment... Never gonna deal with these type of people... These guys need to learn a lot to stand in the market...
ABSOLUTELY, 100% RECOMMEND THIS SITE! Shopping for wedding favors, found that this site had the best prices and a great selection. I ordered my favors on the 20 and actually received them on the 22nd, with the standard shipping option! I can't say enough about the quality, they were glass coasters and were packaged beautifully and will be perfect on the big day! This was the only site I found that offered 20+ different types of boxes for the favors to be packaged in and that was included in the price! Great service, great products and selection, highly recommend!
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My Wedding Favors specializes in favors and finishing touches that celebrate your style, offering unique wedding favors, bridal shower favors, bridesmaids gifts and wedding accessories for your special day.
