NameSilo

Beware. At one time they were good. But they're upgrading their interface and apparently functionality is not working reliably.

Domains showing as 'active' which may or may not actually be active. Dashboard showing inaccurate information. And support staff who apparently skims support requests, asks for the same thing numerous times and doesn't understand that you just answered that question 3 times, with screenshots. And never actually understands, let alone is able to fix the problem.

Namesilo locked my account with my 17 domains on it(1-10 years old) because someone wrote abuse about one of my domain(I suspect someone got envy for my 3letters name domain and wrote abuse exactly before 1-3 days of expiration of this domain to steal it after for their brand).
I cannot get access to change ns records of rest domains, neither pay for extension, neither transfer to another registrar.
I don't know what to do, they just ruined my business in one day completely.

I have reported scam websites registered with them and they have done absolutely nothing. They should deactivate the domain name like any responsible registrar would. One of the scam domains is shopify-8.com
If you host your website on the same shared server as one of the scam sites your website and email will be blacklisted.
AVOID THIS COMPANY!

Absolutely unprofessional and liability to any business owner. Upon switching to another Registrar, they promptly deleted all data including DNS and IP with no recourse. My website and email was shut down within 24 hours of transfer and left my business in complete limbo. They are absolutely no help unless you are paying for their services. If you choose NameSilo and then decide to leave, they will delete all data immediately - essentially flipping you the bird just for not continuing business with them.

Left me on my own with unusable domain and wasted money.
Left me on my own with unusable domain and wasted money.

I have purchased. ICU domain at NameSilo.com. After some time domain stopped working with no reason and without any preliminary warnings or smth.
Support just told me this is registry issue and I will not receive any real support from NameSilo.com. ICU registry won't talk to me. Domain not working, money wasted. Do not recommend.

When I make a report of criminal behavior to a webhost/registrar I expect them to investigate and take action based on evidence.
NameSilo tries to hide reports of phishing by ignore communications to their abuse contact info and forcing you to use their internal form system so that you cannot prove your communication to them regarding the abuse and they can ignore it as long as they want.
I've included an image where you can see their response to a complaint of criminal activity, they say "we cannot simply take reports at face value " This sounds reasonable at first glance; except then if you think about it you realize this also applies when you submit their form. Or you know they could look at the submitted proof, ask for more proof, aske their customer, or investigate if they were not directly profiting from their behavior.

I moved all my domains from Godaddy to Namesilo. It is not asking stupid prices for stupid reasons like other mass saler platforms. Once I lost my password, it asked me one of my previous payments record and id photo which I found quite reasonable. This is what they should do or else you would see your account gone to someone else who is faking you.

Please note these are domain name thieves. My company had a simple showcase site. And they suspended me for, supposedly, phishing. When it is false. I'm not a programmer, I wouldn't even know how to do it.

Very brutal communication, which does not allow any discussions. They suspend your account without warning for false reasons.

A complaint will be filed by my lawyer.

They will auction your account immediately after expiration no matter how long you have been a customer. Not to be trusted with your domain! G

I i nformed (via live chat) that they were hosting a scammers website.
The person I was chatting to "Alan", requested I fill out an abuse form which I said I did not want to as it would take more of my time up.
He bluntly told me it as not his responsibility when I am sure he could have passed the message on.
Very lazy and rude support.

I alerted them about a SCAM website that pretend selling "ATA" cryptocurrrency but never send anything.
I already alerted hostinger about the same website that was hosted in a different domain and they removed the scammer account within 1 hour. I was a victim of their that scam
Now, the scammer is using the same website with a new domain on namesilo.
Namesilo refused to do any effort to investigate the scam and take down the scam website even though I gave them all evidences.

They steal and grab your domains - beware.
Please Avoid NAMESILO at any cost if you want to save your domains.
While their policy states 33 days for domain renewal grace period, they steal your domain on 29th or 30th day in the name of auction. Would never recommend anyone to go with namesilo.
Its totally unsafe to do business with a company like Namesilo, please go with registrar such as godaddy or namecheap.

I always register my domains and my web design clients' domains with NameSilo and The-Online.com domain registrar. They both offer low prices and good support. NameSilo has many promos, but lack phone support or live chat. They should have quick phone support to fix DNS things on my account. Else they are quite good.

This site has the worst customer service I've ever seen. Customer service representatives are not helpful and refuse to help you. I've tried contacting them through chat and email, and they're rude, cold and refuse to provide solutions to simple problems. They still haven't given me a refund, even though I've tried getting a refund through the Order History, contacting the customer service chat, and contacting them through email. Just buy a domain and web hosting elsewhere, seriously. You'll regret it. It's not worth the trouble.

I am so glad I did the move to NameSilo. Each and every time I get stuck on something that I am not too sure about, they are always ready and willing to help me out.

Namesilo has this great deal on their home page, its annoying you cannot close that offer I don't want, the only option is to click the Get offer button. Very slick marketing from a slimy company forcing offers down customers throats.

I had a domain up for renewal, I was set to auto renew, I wanted to check what the autorenew price but you can't find it. I want to know the renewal price before I enable or disable the autorenew button.
This company isn't transparent in pricing by hiding this from customers.

Terrible hosting company! Even worse support, I regret trusting them with my websites! I was disappointed with the support when I needed it, my hosting was suspended without any possibility of backup and I only found out why after contacting them as they didn't inform me beforehand.

This is the worst domain name provider I have come across in over 20 years of business, they will permanently deactivate your domain names without any notice. Their customer service is also very rude, always despising their customers, and only one sentence in each reply.

Sold domains via namesilo marketplace. Waited 1 week to be able to withdraw funds. Then waited another 10 days for funds to be received. In reality they didn't not process the withdrawl. After contacting support they finally send funds. So they didn't want to part with my money. Received 5% less than was sent. Namesilo explained that they sent the full amount and paid all fees for wire transfer. In reality they sent payment with an option that fees are not paid and they should be charged along the way.
After uncovering this support stopped responding to my inquiries. I consider that the company scammed me.

There is an update for this review - this scammers at first denied everything then they decided to compensate me via PayPal. I told them that I do not use PayPal and wait for payment via wire. Finally, they said that they owe nothing to me.
Afterwards they begin to threaten me that if I do not remove my reviews there will be no compensation.
All responses from the company email were without any name and with grammatical and factual errors.
This company is public and mislead customers in their advertising.
I'm gonna to contact regulators so they be fined for defrauding customers.

Namesilo locked my domain, refusing to move it, asking x10 of the original price, they say that its on their policy locking domains and keeping it locked for months asking for 70$ in order to unlock them.

I asked them for transfer code but they refused to give me, their panel is very poor and my expiriance is the worse. PEOPLE HAVE TO CARE ABOUT HIDDEN FEES when they buy from them.

Worst hosting provider. The site is extremely slow and server error 500 is shown 20 times during the day and then the site is not on the internet, which ruined my work. Fraudsters!

I've been a customer of NameSilo for years and have never had an issue with them. I use them mainly for name registrations and DNS and all have been great. I am considering switching my hosting to them. Very inexpensive!

Namesilo is a scam they have deactivated my domain without notice for no reason. I see they have done this to many other customers as well. Would leave negative stars if I could, Beware this is your Warning Namesilo is a Scam.