National Vehicle Protection Services

This warranty is worthless. I have tried to use it twice but both times they stated the parts were not specifically listed so they were not covered. The first claim involved the engine and the recent one involved the tensioner pulley for the alternator. When I paid $3893.00 for the warranty that was suppose to cover engine and alternator issues, I was not told the specific parts had to be listed for them to be covered. I would not recommend this company to anyone.

I had to have camshaft replaced on the rear engine head. I deal with my Jeep dealership. I had all my maintenance records up to date. The lifters needed replaced as well as the valve cover gaskets. My bill was $1367.61. This warranty that I have would only cover after market products. They would not go along with the Jeep products. My dealership would only use Jeep products and I was told I had to pay the difference even for the labor charges and they wouldn't pay for the diagnostics either. They paid $648.58. And I was stuck with $719.03. I sent a copy of what I paid for a rental car and 10 days later I'm still waiting for some reimbursement. They are very deceiving as I look at it. If you had a Cadillac would you want a Volkswagen part to replace it if it were the same part needed. Of course not so I went with the Jeep parts which gives me a 2 year warranty. I'm very disappointed with this company and advise my family and friends to avoid them.

Weston was very professional and extremely helpful. Was able to get me a great policy with excellent coverage for a fantastic rate. Very pleased. Thank you

Worst business experience of our lives. Substandard after market parts, $4,100 plan, part went out twice in one year, they would not honor contract. Avoid these people.

NATIONAL VEHICLE PROTECTION SERVICES IS A SCAM! Do you not believe a word these people tell you. Contact your dealership and discuss your warrantees before letting these people make you think you need coverage that you already have. I was stressing to the representative that I already have coverage when I purchased my finance and I was being told I don't and I should not contact the dealership they will not do anything for me. The guy was trying to pressure me into paying a total of $4000 over x amount of months/years! I was stressing that I do not have the funds and I'm pretty sure I'm already covered. I would like to call my dealership first, and he threatened me that this offer with no longer stand and he cannot hang up with me and was questioning my financial status and asking how I can't afford something? This was a very intrusive phone call and very shady company. I DO NOT RECOMMEND USING THIS COMPANY!

Very thorough & pleasant sales pitch. Enjoyed my time in conversation & felt it was well explained. Comfortable with my sales person (& if I could locate where I wrote his name I'd tell you who he was!)

Do NOT use this company. I received a letter in the mail with the heading "Toyota Knoxville," as this is the dealership I take my vehicle to for services. There was no fine print anywhere stating this was actually "National Vehicle Protection Services." I went through with a warranty plan thinking I was speaking to someone associated with Toyota. I put $495 down. The next day I cancelled the plan, as I was guaranteed a refund if I decide to cancel within 30 days. It has been almost 3 weeks, and I have NOT received a refund. I have spoken with customer service associates numerous times. I have been given excuses saying, "it is up to your bank," or "it will take 7 business days to appear in your account." I have also been told I will be sent a paper check in the mail. It has not shown up, and it has been one week. These people are scamming using Toyota's name. To add, anytime I have called, they have not introduced themselves as "National Vehicle Protection Services." I would give ZERO stars if possible.

This is my second review for a claim I did last month. First was about using after market products. This one is about the fee I paid for a rental car. I faxed them the rental car invoice. I had the car for a week. After my dealership told them the part that was needed,NVPS said they would send a representative to confirm that. I don't know where he came from but that was a day wasted. He came and confirmed the part wanting not to use the Jeep product but an after market product. Nevertheless the part had to be ordered and they overnighted the part. So I rented the car on a Wednesday and returned it the following Tuesday and they are only going to pay me for 2 days. The car sat at the dealership 2 days before the representative came to confirm the part that was needed. I paid $531.95 and I'm only getting $70.00 back. I have been waiting since Feb. 14,2023 for this check. I called and they said they never received the fax. So I refaxed it along with 2 confirmations that they received it. They told me the check was mailed Feb. 27 and today is Mar. 4 and I have received no check as of this day. I rated them a 3 of 5 stars but now they have gone to a 1 star. Brittany Diering was the agent that sold me this policy and I'm very sorry that I purchased this policy. I have spoke with Connor for a followup and I think they have a script to read from to pacify the customer. I do not recommend them. I see positive reviews for them and I've only seen One negative and it wasn't mine so I'm not sure I trust the people who review these.