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    Nationwide Home Innovations Ltd

Nationwide Home Innovations Ltd

129 reviews

Ratings On Other Platforms

Trustpilot
4.8 / 5
Corporate Values

Overview

Nationwide Home Innovations Ltd has a consumer rating of 4.74 stars from 129 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Nationwide Home Innovations Ltd most frequently mention excellent service, new veranda and home innovations.Nationwide Home Innovations Ltd ranks 8th among Home Improvement Other sites.

  • Service
    6
  • Value
    6
  • Shipping
    3
  • Quality
    6

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 95.7%
Positive
22
Neutral
0
Negative
1
View ratings trends
22
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What reviewers want you to know

Positive highlights

  • To the helpful, clean working and yes friendly installation team of two.
  • Excellent service from initial meeting to installation.

Critical highlights

  • Also known as Nationwide Home Innovations Limited.
How would you rate Nationwide Home Innovations Ltd?
Top Positive Review

“Excellent service and product”

R B.
2/1/22

Had a large awning installed. All done to an excellent standard and well within the time frame give. Many thanks.

See positive reviews
Top Critical Review

“New Awning”

Mrs B.
12/10/21

We completed a written appraisal a while back. I should have copied it but didn't. I was hoping that Nationwide would have responded to our concerns but I am afraid that as they had been paid promptly and in full they obviously did not feel that our concerns were worth following up. Although I think we said that we would recommend them, on reflection I do not think we would.

See critical reviews

Reviews (129)

Rating

Timeframe

Other

Reviews that mention popular keywords

installation team (6) excellent service (6) office staff (4) sun awning (3) nationwide home innovations (6)
rb605
1 review
0 helpful votes
February 1st, 2022
Verified purchase

Had a large awning installed. All done to an excellent standard and well within the time frame give. Many thanks.

ollyf
Andy P. – Nationwide Home Innovations Ltd Rep

Here at Nationwide Home Innovations we are really pleased to hear your feedback, thank you for taking time to write this review. The Nationwide Team.

brigittes60
1 review
0 helpful votes
February 14th, 2022
Verified purchase

We have had two very good experiences with the service provided by Nationwide. First we had two beautiful awnings installed. Their team is very efficient, friendly, reliable and fast working. The same applies to our second order of a perfect pergola.

ollyf
Andy P. – Nationwide Home Innovations Ltd Rep

Brigitte, Thank you for choosing us again for your second home improvement. It’s really great to hear how pleased you are with the two installations, we will make sure the teams who worked on your project receive the credit they deserve. Thank you for taking the time to leave a 5-Star review. The Nationwide Team.

lynnm955
1 review
0 helpful votes
January 31st, 2022
Verified purchase

Very helpful from start to finish
From chatting to the sales manager. The manager who measured the property for the blind and the choice of colours and fabric were excellent. The fitters arrived as arranged and the follow up phone call was excellent. We would definitely recommend this company to others and our blind had lots of compliments when our friends and family saw it.

ollyf
Andy P. – Nationwide Home Innovations Ltd Rep

We’re glad to hear we surpassed your expectations, we will make sure all the team who worked on your project get the credit they deserve. We’re so grateful that you took the time to share your feedback. The Nationwide Team.

andream1162
1 review
0 helpful votes
February 1st, 2022
Verified purchase

Had a water leak through the ceiling. Very quick response to my call ( at a weekend) Lovely man came and sorted the problem for which I was most grateful.

ollyf
Andy P. – Nationwide Home Innovations Ltd Rep

We’re so grateful that you took the time to share your feedback with us, our remedial teams work really hard to keep our customers happy. The Nationwide Team

natasjaw
2 reviews
21 helpful votes
October 26th, 2018

Showed extreme customer inflexibility- could not agree on meeting to get quote as they insist on both homeowners being present despite knowing exactly what we want.

stevew1797
1 review
0 helpful votes
February 6th, 2022
Verified purchase

Having decided to look for an electronically operated canopy awning, we approached several companies advertising on line.
Nationwide were the quickest to respond and whilst not necessarily the cheapest seemed to be very professional and competitive.
We spoke at length to James who was honest and open about their products and also how they compared to other products on the market, both in terms of specifications, choice and price.
We visited their showroom in Wareham twice to make the choice on fabric and style (would recommend this is essential).
After we made our choice an on site survey was arranged to check pre production and installation issues. The surveyor made several useful suggestions and we actually changed the canopy style slightly to one which was more suitable for our property in terms of overall size and projection.
There was quite a long production time due to all the Covid issues but this was actually improved upon and the canopy was installed quickly and efficiently and looks great - we're looking forward to using it as soon as Spring arrives.
All in all a very good, professional and friendly service from Nationwide thank you.

ollyf
Andy P. – Nationwide Home Innovations Ltd Rep

We are really pleased to read that our team here at Nationwide Home Innovations provided you with an awning that has surpassed your expectations, we will make sure everyone involved with your installation gets to see your kind words. Our showroom here in Dorset, really does benefit perspective customers allowing them to sample some of our products. Thank you again for choosing us to provide your home improvement. The Nationwide Team.

lucyr182
1 review
0 helpful votes
February 15th, 2022
Verified purchase

Very good experience. Very efficient survey and fitting.

ollyf
Andy P. – Nationwide Home Innovations Ltd Rep

We really appreciate you taking the time out to leave us a 5 star review of the service and installation we provided. We hope to be able to work with you again. The Nationwide Team.

barbaran884
1 review
0 helpful votes
February 7th, 2022
Verified purchase

Although there was holdups because of covid, transit etc which was not the fault of the company, the satisfactory part for me was the communication about what was going on, that makes me as a customer in the know, which is very important, and when the fitting was done on the date that was arranged over the phone, the fitters were very good and took care in their work

ollyf
Andy P. – Nationwide Home Innovations Ltd Rep

Thanks for the great review! Our Order Management Team work really hard to minimise the ongoing impact of Covid-19 and keep our customers updated. We're so happy to hear that our installation team provided you with excellent service. The Nationwide Team

paulineh152
1 review
0 helpful votes
February 1st, 2022
Verified purchase

The quote was given honestly and in detail. Components and workmanship was excellent. Efficiently fitted and demonstrated before they left. Work site was clean and tidy

ollyf
Andy P. – Nationwide Home Innovations Ltd Rep

Thank you for your kind words, we’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that was reflected in the service and products we provided. The Nationwide Team.

mrsb138
1 review
0 helpful votes
December 10th, 2021
Verified purchase

We completed a written appraisal a while back. I should have copied it but didn't. I was hoping that Nationwide would have responded to our concerns but I am afraid that as they had been paid promptly and in full they obviously did not feel that our concerns were worth following up. Although I think we said that we would recommend them, on reflection I do not think we would.

ollyf
Andy P. – Nationwide Home Innovations Ltd Rep

Dear Mrs Barnes. I am so sorry you feel we have not taken onboard your comments and concerns. All our customers feedback and experiences are important to us. If you could email your concerns to sales@nationwideltd.co.uk, we will investigate and come back to you. Kind Regards The Nationwide Team

peterv127
1 review
3 helpful votes
August 22nd, 2018

Have tried to contact this company 's management without success. I have cut hands and a leaking roof. Virtually called a liar

ollyf
Andy P. – Nationwide Home Innovations Ltd Rep

Our senior management team has responded immediately on several occasions stating that we are more than happy to address any issue. Being there is no record of any previous complaint we requested further information to enable us to arrange a site visit. However Peter V is insistent on dealing with one person who is unavailable and refuses to provide any information other than abusive messages. To reiterate, we are more than happy to attend any warranty claim assuming we know what the complaint actually is about.

gordong162
1 review
0 helpful votes
February 16th, 2022
Verified purchase

Excellent with very courteous employees in all departments.

ollyf
Andy P. – Nationwide Home Innovations Ltd Rep

It's really great to hear how pleased you are with the experience you received. As a company we constantly strive to provide our customers with the very best service and supply quality home improvements. Thank you for taking the time to leave a review. The Nationwide Team.

geoffreyt35
1 review
0 helpful votes
February 23rd, 2021

Our Nationwide automatic garage door stopped working after nearly 20 years of excellent service. Even though Nationwide no longer market garage doors I was able to obtain speedy and effective instructions on how to remedy the problem. I'm very pleased and impressed. Thank you Olly Fallon.

juttah3
1 review
0 helpful votes
December 10th, 2021
Verified purchase

Had my veranda installed a couple of days ago. I didn't think the installers would do it because the weather was very wet, windy and freezing. I have never seen two people work so incredibly hard, all the while trying to protect my lawn (almost impossible with all the rain). They worked non-stop from 08.00 until it really was too dark to see anything. Probably 17.30 or thereabouts. As they came from Dorset, they must have been up at 5.30 am - unbelievable. They finished the job in a day. Very neat and tidy workmanship. I am thrilled to bits with the Iseo Veranda. Everything went smoothly and every step was explained by their lovely sales person Gerry, their Surveyor Matt and Operations Manager Andy. Such a great company and team to deal with and a real breath of fresh air in the current climate.
Thank you!

ollyf
Andy P. – Nationwide Home Innovations Ltd Rep

Thank you for taking the time to write this fantastic review. We are really pleased to hear how delighted you are with our installation team. Along with Gerry, Matt and Andy we are lucky to have them all on our team providing our customers with a positive experience. We hope we can assist you again soon. The Nationwide Team.

nealm128
1 review
0 helpful votes
February 3rd, 2022
Verified purchase

You sorted out the problem quickly and efficiently.

ollyf
Andy P. – Nationwide Home Innovations Ltd Rep

We are delighted to hear that our remedial team resolved the issue promptly. Thank you so much for your five-star review. The Nationwide Team.

timp439
1 review
0 helpful votes
September 7th, 2020

We are very pleased with our awning. We were surprised to find the actual awning was 2metres 35cm instead of 2m 50cm. But it looks good and works well. The installation team were very professional.

mrm709
1 review
0 helpful votes
January 20th, 2022
Verified purchase

Very happy with the total service from Nationwide Home Innovations, from the sales rep, to the surveror & the installers.
Now I cannot wait until we get some summer sun!

ollyf
Andy P. – Nationwide Home Innovations Ltd Rep

We were really pleased to read your review of the service we provided, our teams work really hard to meet our customers’ expectations and pleased we met yours. Bring on the summer sun. The Nationwide Team.

richardw810
1 review
0 helpful votes
January 28th, 2019

Nationwide veranda fitted to our home in Yorkshire will keep the rain off and let us enjoy the outside when it rains! Bit of a delay to start with, took it as a good sign that they had plenty of business. They kept us informed. Sales guy was pleasant & not too pushy which we liked. The 3 installers did a good job and cleared up well when they finished. Fitted a couple of months ago, looking great so far - recommend

sued381
1 review
0 helpful votes
May 7th, 2021

It was a great service from start to finish and the product is amazing - we are very happy! I agree with some reviewers that this is an expensive product and we were slightly surprised about the payment schedule but I guess as they are made bespoke its reasonable to expect money upfront. The original fitters couldn't fit and needed to reschedule but this was done within two working days and the second team were a lot more confident.

Service
Value
Quality
christines1537
1 review
0 helpful votes
August 16th, 2021

Great experience from initial contact, product choice, design advice and survey, right through to installation, which was carried out in a tidy and timely fashion. Great product too!

susanp1999
1 review
0 helpful votes
December 1st, 2021

When we first saw your advert in our daily paper we decided to send for a brochure. When it arrived and we saw the quality of the awnings and pergolars we decided to book an appointment for someone to visit us. From the first visit till the installing of our awning was first class and we are as pleased as punch with the result. Top class workmanship and excellent installation. Thank you all so very very much.

Service
Value
Shipping
Quality
ollyf
Andy P. – Nationwide Home Innovations Ltd Rep

We really do appreciate you taking time to share your positive experience, thank you for leaving our company a review. If there is anything else we can do for you, please let us know. From The Nationwide Team

coling51
1 review
0 helpful votes
May 31st, 2019

As our patio faces South we initially bought a large umbrella to shield us from the sun, however it was difficult to move and was prone to blow over so we decided to invest in an awning. The whole operation was professionally carried out and we are pleased with the final product.

davidg3191
1 review
0 helpful votes
January 23rd, 2021

Prompt, friendly and professional service.
Good looking and robust awning in an awkward position where other companies would not fit.

mrroyr
1 review
0 helpful votes
December 14th, 2021
Verified purchase

Good experience from placing order to completion of fitting. Kept in touch by advising of problems when parts were awaited. Everybody involved from measurement, fitters and final checking were courteous

ollyf
Andy P. – Nationwide Home Innovations Ltd Rep

Thank you for the positive feedback, we're really pleased to hear how delighted you are with our overall service. We hope we can assist you again soon. The Nationwide Team.

dayljip
1 review
0 helpful votes
February 3rd, 2022
Verified purchase

Not bad good crew updating information to customer not satisfactory

ollyf
Andy P. – Nationwide Home Innovations Ltd Rep

Thank you for posting your positive review. At Nationwide Home Innovations, we always strive to provide a high level of customer service, we can only apologise that on this occasion we didn't met your expectations. The Nationwide Team.

Q&A (4)

Answer:

Usually you would have some vouchers provided with your order which you can fill in the details on. Alternatively just email us with the details and we will do the rest for you.

By Andy P.,
See more answers (2)
Answer:

Good morning If you are purchasing the property with the awning installed then yes it would transfer. If the awning is being removed, transported and reinstalled by a third part then we would not be able to continue the guarantee. I hope this helps

By Andy P.,
Answer:

Yes I am sure we can arrange a visit with one of our existing customers. Please give us a call on 01929 554901 to arrange.

By Andy P.,

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About the business

Nationwide Home Innovations headquarters is based on the Dorset Jurassic Coast, we’ve been installing high quality home improvement products across the country for over 35 years.

We believe in providing first-class bespoke pergolas, verandas and awnings using the highest quality materials. All our products come with a 5 year guarantee.

Our process is simple, firstly a countrywide sales representative will visit for a free, no obligation design consultation where samples are presented and all requirements are discussed. Upon placing an order, our surveyor will visit to ensure the product will fit flawlessly. Our own skilled installers will complete the installation to the high standards we expect.

We would love to work with you on your next project however big or small.

We welcome you to visit our showroom in Wareham, Dorset alternatively do get in touch with our team on 01929 554901 who can arrange a visit or send a brochure.

Company Representative

ollyf
Andy P.
Typically responds within 3 days

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4.7
129 reviews
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