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Nationwide Home Innovations Ltd has a consumer rating of 4.82 stars from 118 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with Nationwide Home Innovations Ltd most frequently mention excellent service, new veranda and installation team. Nationwide Home Innovations Ltd ranks 7th among Home Improvement Other sites.
This company responds to reviews on average within 3 days
Our Nationwide automatic garage door stopped working after nearly 20 years of excellent service. Even though Nationwide no longer market garage doors I was able to obtain speedy and effective instructions on how to remedy the problem. I'm very pleased and impressed. Thank you Olly Fallon.
We completed a written appraisal a while back. I should have copied it but didn't. I was hoping that Nationwide would have responded to our concerns but I am afraid that as they had been paid promptly and in full they obviously did not feel that our concerns were worth following up. Although I think we said that we would recommend them, on reflection I do not think we would.
Our Nationwide automatic garage door stopped working after nearly 20 years of excellent service. Even though Nationwide no longer market garage doors I was able to obtain speedy and effective instructions on how to remedy the problem. I'm very pleased and impressed. Thank you Olly Fallon.
Had my veranda installed a couple of days ago. I didn't think the installers would do it because the weather was very wet, windy and freezing. I have never seen two people work so incredibly hard, all the while trying to protect my lawn (almost impossible with all the rain). They worked non-stop from 08.00 until it really was too dark to see anything. Probably 17.30 or thereabouts. As they came from Dorset, they must have been up at 5.30 am - unbelievable. They finished the job in a day. Very neat and tidy workmanship. I am thrilled to bits with the Iseo Veranda. Everything went smoothly and every step was explained by their lovely sales person Gerry, their Surveyor Matt and Operations Manager Andy. Such a great company and team to deal with and a real breath of fresh air in the current climate.
Thank you!
It was a great service from start to finish and the product is amazing - we are very happy! I agree with some reviewers that this is an expensive product and we were slightly surprised about the payment schedule but I guess as they are made bespoke its reasonable to expect money upfront. The original fitters couldn't fit and needed to reschedule but this was done within two working days and the second team were a lot more confident.
We have just completed the installation of our new Veranda. Nationwide innovations' team from design, site survey and, finally, installation were professional, friendly and did a superb job.
Great experience from initial contact, product choice, design advice and survey, right through to installation, which was carried out in a tidy and timely fashion. Great product too!
Excellent advice and ongoing information regarding our external blind. This was especially important as Covid delayed everything. Great guys doing installation. All working as expected.
Completely unprofessional and are only after money. Very disappointed and feel cheated! Reading some of these reviews, it all makes sense now!
Please advise what you are unhappy about and we can try and resolve it
I found Nationwide a great company to deal through the whole process from initial sales meetings to installation.
Great quality products and Value for money
Excellent helpful staff
Very good communications
I would highly recommend them
Prompt, friendly and professional service.
Good looking and robust awning in an awkward position where other companies would not fit.
We are very happy with our new Veranda. Superb construction. The technical preparation was excellent with a site visit by the surveyor followed by the build day. Personnel carrying out the build were brilliant and a happy team. Highly recommend this company and product
It looks great. The fitters made a good job and left everything tidy. It's provided a dry area outside our living room patio doors. We also added a wall heater, which provides instant heat. Very happy with it.
When we first saw your advert in our daily paper we decided to send for a brochure. When it arrived and we saw the quality of the awnings and pergolars we decided to book an appointment for someone to visit us. From the first visit till the installing of our awning was first class and we are as pleased as punch with the result. Top class workmanship and excellent installation. Thank you all so very very much.
We really do appreciate you taking time to share your positive experience, thank you for leaving our company a review. If there is anything else we can do for you, please let us know. From The Nationwide Team
Very helpful and courteous service. Came at given time and date and rang before to let us know of their arrival. Would definitely recommend.
We are very happy with the installation of our veranda. The 3 men were very quiet, hard-working and knowledgeable. They advised us on the addition of the water butt and completed all the work and cleaned up afterwards. We are pleased we chose the professionals rather than our handyman.
We had a veranda fitted a couple of years ago and recently had a sun blind fitted. Don't know yet it's effectiveness as it is winter but quality and fitting was good. Seemed expensive but you get what you pay for.
Products used:
Sun blind
We completed a written appraisal a while back. I should have copied it but didn't. I was hoping that Nationwide would have responded to our concerns but I am afraid that as they had been paid promptly and in full they obviously did not feel that our concerns were worth following up. Although I think we said that we would recommend them, on reflection I do not think we would.
Dear Mrs Barnes. I am so sorry you feel we have not taken onboard your comments and concerns. All our customers feedback and experiences are important to us. If you could email your concerns to sales@nationwideltd.co.uk, we will investigate and come back to you. Kind Regards The Nationwide Team
Excellent service from start to finish and a superb item as an outside sun awning. Beautifully made, easy to use and fantastic staff from Head Office to those who installed it. Everyone has commented on it and is certainly a lovely addition to my home.
Thank you to everyone at Nationwide. Rev. Clive Piggott
After putting up this review their CEO rang to say the person who had been dealing with the matter was on holiday and he (CEO) would send the money back. At least I got my money back. However I feel this was only because they did not like the reviews. This man talked to me as though he was doing me a favour giving me my money back. Now I have my money back they keep ringing up asking me to take down the review.
Would I recommend NO.
We find this review unfair and misleading.
This client received a clearly laid out quotation 6 weeks prior to signing a clearly laid out contract for a particular product with a particular design. Upon our surveyor’s visit, the design that was agreed was completely changed for something that was not conducive to the quotation or signed contract. To achieve the newly requested parameters would have added considerably to the cost.
We attempted to work with the client to reach a middle ground but it was deemed by both parties to not be possible. It was subsequently agreed that the deposit would be refunded in full and being this made the initial review obsolete, upon clearance of the monies, the review would be removed.
We kept to our side of the agreement – it is a shame that “Caro N” could not do the same.
Why have you taken a deposit of £2497. 50 off a Disabled Old Age Pensioner. Although you were always ringing to get the deposit I heard nothing for nearly a month once you had my money. I showed your first "surveyor" the photo of what was required. I thought the price was too high and told him so and did not go ahead. Your office sent an email to see why I hadn't ordered. I told your office it was too dear. Then your office sent an email saying it would be £4999. I paid the deposit then hear nothing for almost a month (Jan 2019)
I had to ring you as I was becoming worried about my money. Your office blamed the second "Surveyor" he blamed your office when he arrived saying he had not got the paperwork. After being shown the same photo that I had shown the first "Surveyor" of what was required to your second "Surveyor." said " it will be cost more money". I was not willing too pay more in the first place. Your 2nd Surveyor said I would get my money back so where is my money? I have seen other reviews on the web where you I believe treat OAP badly is this what you are trying to do to me? Had I have known what was going to happen I would never have paid any money in the first place. Decent reputable companies I believe do not treat customers in this way.
I spent some days researching the market for electric awnings, checked on the companies supplying them and found many differences and questions to be clarified. The only company that satisfied all questions was Nationwide Innovations. As they also included a 5 year free call out guarantee, gave the best price and only wanted the balance of 50% after installation it was a no-brainer. From the initial sales call to the surveyor and to the installation they were professional and courteous. The awning looks and works as I hoped and I thoroughly recommend them.
The whole team were helpful throughout. They took notice of our requests and gave good advice when needed. We were especially pleased with the installation team who were pleasant, gave us helpful suggestions and left it all neat and tidy. Altogether an excellent experience.
We sought a quote from three different companies. We were very impressed with the Nationwide brochure but really wanted to see the product before committing to it. Luckily we have some relatives who live near the showroom so we combined a visit to them with visiting the Nationwide showroom. We were very impressed with the showroom as they had both verandas we were interested in. We placed an order for the preferred one and decided to order an electronic blind. The veranda and blind were fitted in December by excellent installers who finished the job in one day. The veranda looks great and we have used it and the blind a lot during this lovely weather. It's great to be able to sit outside with a coffee even when it's raining. This is a quality product and I thoroughly recommend this company.
Showed extreme customer inflexibility- could not agree on meeting to get quote as they insist on both homeowners being present despite knowing exactly what we want.
Usually you would have some vouchers provided with your order which you can fill in the details on. Alternatively just email us with the details and we will do the rest for you.
Market leaders in home improvements including Awnings, Verandas, Terrace Roof Systems and much more
Thank you for taking the time to write this fantastic review. We are really pleased to hear how delighted you are with our installation team. Along with Gerry, Matt and Andy we are lucky to have them all on our team providing our customers with a positive experience. We hope we can assist you again soon. The Nationwide Team.