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    Nationwide Vehicle Contracts UK

Ratings On Other Platforms

Trustpilot
4.4 / 5
Corporate Values

Overview

Nationwide Vehicle Contracts UK has a consumer rating of 1 star from 2 reviews indicating that most customers are generally dissatisfied with their purchases. Nationwide Vehicle Contracts UK ranks 138th among Car Dealership sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Quality
    1
Positive reviews (last 12 months): 0%
Positive
0
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Negative
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How would you rate Nationwide Vehicle Contracts UK?
Top Critical Review

“Poor Service and wrong car delivered”

Paul W.
9/9/21

Shocking confrontational customer service. I ordered a car and was advised that the interior would be a particular colour (on quote and order confirmation email). It arrived with a different colour (lower spec and price) and the company simply do not care, are very argumentative and confrontational and simply pass the buck on to CAP saying it was their error. Would strongly suggest that you spend a little more and go with a reputable firm. It appears they have the lowest prices and lowest service. Suppose you get what you pay for… Will now have to contact the BVRLA and the Financial Ombudsman Service. If you choose a car and colour scheme don't use Nationwide as the car you get might differ from what they advise you will get! Be warned…

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Reviews (2)

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paulw1710
1 review
0 helpful votes
September 9th, 2021

Shocking confrontational customer service. I ordered a car and was advised that the interior would be a particular colour (on quote and order confirmation email). It arrived with a different colour (lower spec and price) and the company simply do not care, are very argumentative and confrontational and simply pass the buck on to CAP saying it was their error. Would strongly suggest that you spend a little more and go with a reputable firm. It appears they have the lowest prices and lowest service. Suppose you get what you pay for…

Will now have to contact the BVRLA and the Financial Ombudsman Service.

If you choose a car and colour scheme don't use Nationwide as the car you get might differ from what they advise you will get! Be warned…

Tip for consumers:
Buy elsewhere

Products used:
Incorrect specification car

Service
Value
Shipping
Quality
nathano12
1 review
2 helpful votes
March 19th, 2016

Decided to buy from Nationwide in Feb, which was advertised "Feb Delivery" which was great as I needed a vehicle quickly to get to work. Took weeks to process the order, and was told that it would take at least a further 8 weeks for the vehicle to arrive because of the extra customization options I added. So I removed them. After a further week of ignored emails I eventually was told it would still be at least 8 weeks, so had no choice but to cancel the order. Wasted nearly a month of not being able to get to work for nothing which puts me in a bad position, and credit checks on your account reduce the risk of finding finance elsewhere. It wasn't even the best deal as it turns out, companies like Gateway2Lease have offered a better edition of the vehicle at a lower monthly rate. Was very exited to find Nationwide but have been so disappointed in their service and lack of customer care.

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