• Natwest.co.uk

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Natwest.co.uk has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Natwest.co.uk ranks 151st among Mortgages sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos
How would you rate Natwest.co.uk?
Top Critical Review

“Beware - incompetent - dishonest”

A J M.
4/28/22

I took out a joint mortgage with my boyfriend. Without my knowledge Nat West facilitated my ex boyfriend in two further mortgages by releasing equity on a joint property to an unemployed man. Money was transferred into his current account. I was working full time, had no idea that NAT WEST could do any of this without a conversation or permission from myself. I've been told the paperwork is missing: several times: then it's found when I ring up: then it's missing again. How about accepting fault & relaying me for the mistakes I did not make. I signed nothing, had no knowledge or conversation about my mortgage being doubled- this is a financial abuse. Nat West are corrupt. I was given no choice in repaying my ex partners debts to Nat West because my name was on them! The attitude Women are up against is chauvinism at its finest. He was the 'man' in charge of my finances. Bizarre practices to exclude women from debts being raised in their name. There was no chance I would have sanctioned or agreed with any of these loans on my house: I could barely afford the mortgage & bills, being the only bread winner for 8 years. Why did NAT WEST exclude me from such a life changing conversation. Nat West - stone walling - losing paperwork is when convenient - I have a copy of my ex boyfriends correspondence. - note I'm not mentioned by him & the money was credited into his vector account (ie his personal loan at HSBC ;)

Reviews (2)

Rating

Timeframe

Other

Thumbnail of user ajm85
2 reviews
1 helpful vote
April 28th, 2022

I took out a joint mortgage with my boyfriend.

Without my knowledge Nat West facilitated my ex boyfriend in two further mortgages by releasing equity on a joint property to an unemployed man.

Money was transferred into his current account.

I was working full time, had no idea that NAT WEST could do any of this without a conversation or permission from myself.

I've been told the paperwork is missing: several times: then it's found when I ring up: then it's missing again. How about accepting fault & relaying me for the mistakes I did not make.

I signed nothing, had no knowledge or conversation about my mortgage being doubled- this is a financial abuse.

Nat West are corrupt.
I was given no choice in repaying my ex partners debts to Nat West because my name was on them!

The attitude Women are up against is chauvinism at its finest.
He was the 'man' in charge of my finances.
Bizarre practices to exclude women from debts being raised in their name.

There was no chance I would have sanctioned or agreed with any of these loans on my house: I could barely afford the mortgage & bills, being the only bread winner for 8 years.
Why did NAT WEST exclude me from such a life changing conversation.

Nat West - stone walling - losing paperwork is when convenient - I have a copy of my ex boyfriends correspondence. - note I'm not mentioned by him & the money was credited into his vector account (ie his personal loan at HSBC ;)

Tip for consumers:
Please avoid this bank

Thumbnail of user misterp
47 reviews
91 helpful votes
August 6th, 2023

At the beginning of July 2023 I was informed that fraud had been attempted on my account and to call them to confirm some transactions, little did I know that this would turn into such a farce; I was told after answering an extraordinary amount of questions, that I had failed and to go to a local branch with id to have the account reopened as now the account is blocked; I have not done this as I think I did not fail, and have asked them to provide evidence of this which has not been forthcoming; since then I have had several text messages and automated calls asking to contact to confirm transaction I have called at least four times but have got nowhere with them, I have been repeatedly asked for the long card number and when I finally refused the call was terminated by them, a woman repeatedly asking whether I wanted to end the call until I asked her if she wanted to end the call as it looked suspiciously like she wanted the call to end, which finally she did, a guy stating that what he wanted to do was go through transactions, and when I asked will the embargo on my account be lifted, he just repeated what he wanted to do until he closed the call, and yet I am still receiving test messages, despite the account being effectively closed for all intents and purposes, funnly thing is I was slowly closing the account anyway due to this bank blocking an online purchase, which left myself wondering, from that point on, whether this purchase or that purchase will be blocked, funny thing is with the new bank I bought what was blocked by natwest; any way at least initially, I am taking all the complaints I have made to the financial ombudsman; I presume that natwest must have thought that I had no other means than the money in that account, little do they know.

They then went further, I got of of the situation above by acquesing to their demand, but then immediately they, as I requested a refund for one fraud transaction, sent an email stating my claim was successful and the money would be refunded, then they refused, not in so many words to honour that undestanding, and on top of that I have had the account once again disabled for i dont know what - so today I have sent the debit card back and closed the account.

So after five months of blocking the account, they then within 2 weeks reblocked the account - all on the whim of a call centre staff membar.

Nothing but aggrevation all the way through.

Tip for consumers:
how exacting they are with the account holder, while being slack with themselves

Products used:
current account

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Natwest.co.uk?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Natwest.co.uk?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business