• Newegg CA

Newegg CA

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Newegg CA has a rating of 2.72 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. Newegg CA ranks 16th among Computer sites.

  • Service
    9
  • Value
    8
  • Shipping
    9
  • Returns
    8
  • Quality
    8
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
2
See all photos

What reviewers want you to know

Positive highlights

  • In Canada, this is the best online store for computer parts.

Critical highlights

No critical highlights yet

How would you rate Newegg CA?
Top Positive Review

“Despite occasionally making me think of ending my own life, this site is awesome!”

Ando P.
12/27/19

This site is amazing, I constructed a nice streaming pc with it. Everything was in perfect condition until I buy a monitor. When I got it, there were the good old black oozes down the screen, power it on and BOOM, broken screen. I contacted the seller and nothing ever happened. I'd recommend using Newegg for computer parts, and phones, but not monitors.

Top Critical Review

“Terrible Customer Service”

Nunya B.
3/25/22

DO NOT order anything from Newegg! Out of 8 items I bought from them, one was delivered to the post office, not my house, one arrived damaged (From the factory, NOT in transit) and they're refusing to issue a refund until they receive it back (even though it's shipped and they have the tracking number), and one has a tracking number that says there is no item associated with it, I haven't received any updates on it for two weeks, and now they're going to take another week before they even look into it. I'm down over $600 in items I don't have.

Reviews (25)

Rating

Timeframe

Other

Reviews that mention popular keywords

computer parts (4)
Thumbnail of user nunyab130
1 review
3 helpful votes
March 25th, 2022
Verified purchase

DO NOT order anything from Newegg! Out of 8 items I bought from them, one was delivered to the post office, not my house, one arrived damaged (From the factory, NOT in transit) and they're refusing to issue a refund until they receive it back (even though it's shipped and they have the tracking number), and one has a tracking number that says there is no item associated with it, I haven't received any updates on it for two weeks, and now they're going to take another week before they even look into it. I'm down over $600 in items I don't have.

Tip for consumers:
Don’t use this site

Products used:
Computer Parts (RAM, CPU, AIO water cooler, Motherboard, etc.)

Thumbnail of user ryand457
1 review
2 helpful votes
March 1st, 2021

Wife ordered me a pc for my birthday they sent us the wrong pc worth half of what it was suppose to be sent it back the communication was terrible never told us when they were picking up pc was suppose to be replaced after weeks of waiting finally hear back saying there refunding my money and could take 2 weeks i needed the pc to do my jib this has set me almost 2 months back at work thanks newegg never again

Tip for consumers:
Dont use this site

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user jonathant406
1 review
2 helpful votes
December 3rd, 2021

Over the years, I have ordered through Newegg. A total of handful items for computer components and related peripherals. I never had any problems until my last order where I needed to cancel my order. The cancellation was within hours and it was accepted but I incorrectly selected store credit (new egg purchase) rather than credit card of purchase. I emailed immediately using the same email communication for the return. My request was denied - they were unforgiving. So I am now unforgiving. Lesson learned I hoped from both parties. Good bye Newegg. And to those other customers out there, hope you have a better experience and as always "buyer beware". Did I use the store credit? Yes but took time and felt forced to use it - took over a year to find something I needed (and it was more than their competition).

Tip for consumers:
Be sure you choose the right item, not very accommodating on how it is returned.

Products used:
SD ram, mother board, UPS, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ld295
2 reviews
3 helpful votes
August 2nd, 2022

I bought PC items for 3000$ on NewEgg Canada and the carrier (Purolator) just delivered the package in front of my door on the road as I was not at home. The packages were obviously stolen. I contacted Purolator who told me to check with the neighbors or if the package was not carefully hidden by the carrier. This was not the case, and Purolator eventually confirmed that they just put the package not hidden at all, and that I needed to see with Newegg for next steps. Newegg issues 2 claims but denied it eventually (no email, I needed to call to get some news) because "it has been correctly delivered". However when you check their Canada delivery policy page it is written carriers MUST check if they can put the package in a safe place. So they are just not consistent & honest with that.
Updates: after getting a police report and advice from the OPC I reissued a claim. Which was denied all the same by NewEgg. Besides, Purolator had the nerves to send me a survey to measure my satisfaction, but when I clicked on the link, I had a message saying that it was a mistake that they sent the survey to me.

Tip for consumers:
Avoid any delivery on Newegg requiring Purolator. Do not expect Newegg to help you with delivery services or give you any clue of their denying logic. If you do use Newegg, even if they tell you that the delivery will happen in 10 days, stay all days at home until you get your package to catch it immediately once delivered, if it happens to be delivered.

Products used:
Nothing yet since I have only received 1/5 of my PC components, the ones that cost less than 10% of what has been stolen.

Service
Shipping
Returns
Thumbnail of user andop
12 reviews
39 helpful votes
December 27th, 2019

This site is amazing, I constructed a nice streaming pc with it. Everything was in perfect condition until I buy a monitor. When I got it, there were the good old black oozes down the screen, power it on and BOOM, broken screen. I contacted the seller and nothing ever happened. I'd recommend using Newegg for computer parts, and phones, but not monitors.

Thumbnail of user bladend
1 review
0 helpful votes
May 30th, 2023
Verified purchase

Recently I've been thinking about that time I clicked on a checkbox that said "Free Item" and how it was used against me to steal $50. This is when Google was giving every retailer a ton of these Alexa clones (Echo) out for FREE with other orders.

Well, it's FREE, why not, right? Problem was, I never received the product I ordered. I got the Alexa clone I didn't really care about, but not the original item. So I had to get a refund, but they took off $55 for the Echo!

To this day, Newegg has failed to send me a refund for the money they took from me. There was no disclaimer stating that I would be held liable for a "FREE" item for $55. They gave me credit which I didn't want to use, given that I don't expect my next order to arrive, let alone come without hidden customer liabilities. I spent hours on chats when it happened but never got my money back, so I eventually gave up.

I just wanted to repost my story for anyone thinking of buying from Newegg: don't!

Tip for consumers:
Horrendous experience throughout.

Products used:
None, I never got my order and didn't give a damn about the addon.

Service
Value
Shipping
Returns
Quality
Thumbnail of user robc474
1 review
1 helpful vote
April 29th, 2022
Verified purchase

Do not buy anything from newegg.ca if you expect a food return / replacement policy. I bought a laptop on sale from newegg.ca on sale, and unfortunately had to send it in for replacement.

The laptop was deemed okay for replacement, then I received an email a couple of days later saying that I would be issued a refund because the laptop was now out of stock.

Just to be clear, I verified that the laptop model showed as in stock on neweggs website while their staff had the original laptop in their possession. No one thought to put an in stock laptop aside for me.

On the same business day that I was denied the replacement due to the item being out of stock, newegg.ca reposted the exact same laptop on a new listing. The new listing was no longer on sale and had a price increase of close to $900. Newegg staff intentionally did not replace the laptop because they would lose money. Almost a bait and switch. Fully incompetent.

After about a dozen chats with online and phone support, including speaking to a supervisor multiple times, I was told the item was both in stock and not in stock... But that they definitely will not issue a replacement.

TLDR: Don't expect Newegg returns to go smoothly.

Tip for consumers:
Don't shop with newegg if you expect hassle free replacements.

Thumbnail of user mikeg2234
1 review
0 helpful votes
August 24th, 2023

I ordered PC hardware and it had the incorrect shipping address - tried to cancel my order 2 minutes after placing it and couldn't cancel.

Called them and asked to update the shipping address the next day, they told me to call back once it shipped. Called back once it shipped and they said they changed the address with the courier. Called the courier the next day, it was shipping to the wrong address and I couldn't change it, only Newegg could. Shipment was delivered to the wrong address.

Neweggs solution? Have UPS come pick up the package from the wrong address and refund me (but not shipping costs!)

Awful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lm463
1 review
0 helpful votes
June 24th, 2023
Verified purchase

Newegg is great, our company makes many hardware purchases from it. The prices are competitive and we have not had issues with shipping. However, this year Newegg started automatically subscribing you to their mailing list after each order has been placed, and you have to unsubscribe each time. We've reached out to Newegg to permanently unsubscribe but they refuse to. It disappoints me that Newegg is not respecting a loyal customer's wishes about not to be spammed daily by their mass emails, and are not truly supporting the ability to unsubscribe.

Service
Value
Shipping
Returns
Quality
Thumbnail of user shureno
39 reviews
70 helpful votes
November 30th, 2018

Can't say I've had any problems with them. They have good deals every now & than which I buy & add to my Desktop. A good dealer overall.

Tip for consumers:
You may encounter returns or exchanges due to defective equipment. I've not experienced this but other's have. Not sure how every case is resolved.

Products used:
Built a new Desktop for gaming. So all components.

Service
Value
Shipping
Quality
Thumbnail of user zorant2
1 review
1 helpful vote
December 17th, 2019

A horrible experience with Newegg.ca
They refused to replace my newly purchased Gigabyte motherboard claiming that I have "bent the CPU socket pins" and that this was beyond warranty.
I have assembled many computers in the past and never had problems with CPU sockets. It's easy: You line up the 2 small protrusions on the socket with the 2 notches on the CPU, make sure the CPU lies nice and flat on the socket, and finally push the lever down gently and lock the CPU in place.
Upon returning the MoBo I did notice 2 pins bent (out of hundreds of them intact), but this could not have possibly been a result of mishandling since there would be a whole bunch bent; it was defective in the first place. I should have read their reviews before purchase!

Thumbnail of user clares58
1 review
3 helpful votes
December 26th, 2019

As I've said before, your company doesn't even warrant 1 star! In spite of early response then
Requests for details (which I provided), nothing further. Totally unbusinesslike!

Thumbnail of user kc23
2 reviews
3 helpful votes
September 20th, 2012

Brought a color laser printer. Long wait for it to arrive.
Works find.

Thumbnail of user mariae769
4 reviews
1 helpful vote
June 20th, 2021

I always like to order on newegg.ca this is probably one of the best website to order computer items. I rarely go to a store for those product, they are always over priced but newegg seems to have the best price.
The chat box is always there to help if you need help. I love it!

Tip for consumers:
I think its a 15% or 20% fee for returns, beware of this.

Products used:
cpu intel

Service
Value
Shipping
Returns
Quality
Thumbnail of user yaacove
1 review
2 helpful votes
July 25th, 2019

A good company takes care of its customers when things go wrong, newegg does not do this.

I've been a customer for about 10 years. I'd think that means they value my business. But when I didn't get a package, they ignored email for 5 days, then brushed me off.

UPS only deals with the seller, but newegg won't help. Great way to chase me away.

Tip for consumers:
I advise buying from other sellers. Their service has really gone down.

Service
Value
Shipping
Returns
Quality
Thumbnail of user markp568
1 review
4 helpful votes
December 20th, 2018

Horrible experience. I bought a refurbished laptop from their site, spent close to $1000. When I tried to set it up (gift for Christmas) the screen would go black and stop. Contact them, eventually get then to take the item back but they issued me a store credit instead of refunding me the money. I did not want a store credit, I want my money back. They told me the item was non-refundable and non-replaceable. How can you sell a defective product and not refund it? Never using them again.

Thumbnail of user robertf203
1 review
3 helpful votes
July 9th, 2017

I have purchased a lot of things online and have never had so much trouble in my life. Newegg has a fancy website but the problems I had trying to buy a simple laptop mean I will never deal with them again.

Their inflexibility and verification system had me on the phone with them at least five times in 7 days, live chatting and finally cancelling my order with no resolution. My daughter will not have a laptop to start the school year given the runaround they put me through and lost time.

Newegg is a nightmare stay away if you want to preserve your sanity!

Thumbnail of user marcelc21
9 reviews
6 helpful votes
April 13th, 2017

No issues with this store at all, always happy with price and shipping. I can usually find good deals and I like it because there are reviews informations too.

Thumbnail of user justinc35
4 reviews
4 helpful votes
August 19th, 2013

I bought a lot of computer parts a year back or two, they had very fast delivery. It actually only took about 1 week for my computer parts to come in. I ordered a new GPU, 4 external fans, and a new power unit for an upgrade of my computer. They all came nicely on time and also nothing was broken. Really recommend this site if anyone is shopping for online computer parts. Although I recommend people to always, find the cheapest online and price match it at the local computer stores near you!

Thumbnail of user marsast
2 reviews
7 helpful votes
February 17th, 2020

Bought gaming headphones on the website, arrived in 3 days all good. I like the interface of this website as well

Thumbnail of user cleare1
2 reviews
22 helpful votes
January 10th, 2019

1. [Honest lists]

Dead NCIX's item price always listed confusing: Clicked an $100 item but the actual price was $150 and $50 mail in rebate. Searching products too hard because the confusing lists.

Newegg always list item price at before mail in rebate.

2. [Good deals]

Cheap PC things.

3. I give four star because their refund policy is somewhat uncomfortable.

Thumbnail of user heatherl141
21 reviews
26 helpful votes
September 27th, 2018

I've purchased a computer, harddrive, usbs, mouse, led board and many other things from Newegg.ca. I've always had good luck although some patience is required. I only order items shipped from Newegg and everything has taken slightly longer than I thought it would be but still completely reasonable. This is a site I don't hear mentioned very often, but I would say if you'd like a great bargain this is worth it.

Thumbnail of user robc39
1 review
3 helpful votes
November 27th, 2014

Ordered 5 or 6 different items over the past few years. Good prices & well packaged. All items arrived in reasonable time and in new condition. No defects. Never needed to use customer service.

Thumbnail of user nickd14
10 reviews
53 helpful votes
December 17th, 2012

I have bought various items from the site over the last year or two. In Canada, this is the best online store for computer parts. The only competition I could find was maybe a local Canada Computers (however the prices are a bit higher). If you can manage to find free shipping or you group together a lot of purchases, then newegg has a better overall price. I've built/repaired/upgraded a few computers using parts from newegg, very few of them were defective (defective products are always a possibility).

Thumbnail of user bc22
1 review
2 helpful votes
November 25th, 2012

Bought a coffee grinder three years ago and was pretty satisfied with the service, shipping and product.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Newegg Canada offers the best prices on computer products, laptops, electronics, televisions, digital cameras, cellphones, and more with fast shipping and top-rated customer service. Newegg shopping upgraded?

How do I know I can trust these reviews about Newegg CA?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

2.7
25 reviews
Have a question about Newegg CA?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business