New Garden Plants

I bought 9 sedum plants and when they arrived 6 of them were waterlogged, rotting and falling apart. The other 3 were bone dry which actually is better for sedum. I have hope for those but the other 6 will probably die. I emailed Pete at New garden plants and he didnt reply. They obviously dont care and thats why Im writing this revie. If they at least replied and tried to make this better Id give them a chance.

Ordered 3 plants, only received 2. On the receipt hand written "sorry n/a we will refund", but never did refund. They should have let you know ahead of time and refund on the day they shipped the plants. Sent them 3 emails, no reply. Called them, the phone greetings tell you to email Pete. With the 2 plants received, one was yellow and not in good shape. Will not recommend.

I ordered 7 plants. Six were not at all matching the online description and the other was a dinky little baby plant. I contacted the seller many times. No refund, no replacements. He claims the plants will magically turn into the plants I thought I was ordering, as for the baby plant, he won't replace it nor refund me.
Please use caution with this business as you won't get compensated for their mistakes. They don't care.

Very disappointed in the 3 supertunia plants I ordered. They were in limp condition, did not respond to being watered, and still don't have buds on them. I have planted them in hopes they will eventually bloom. The price was quite a bit higher than what I have paid for Proven Winners elsewhere, and the containers were smaller than what I usually get. Will not be ordering from this place again and have written a note to "Paul."

I bought two plants and hoped they could ship the next day and they did! They were received in excellent condition and packaged very securely. I am sorry other are dissatisfied with this company. I was very impressed and greatly appreciate the effort made. I will buy from them again.

I ordered 100 dollars worth (6 plants) of black snakeroot - brunette bugbane - and received 6 spikenard instead. Completely different plants, colors, uses etc. Pete does not answer emails and I was very pleasant with the first 3 emails sent. I basically gave him 100 dollars for nothing as he does not acknowledge the order mistake and will not even return the email. I will report to a business bureau in Grand Rapids if I can - this is a scam website.

My plant arrived very promptly in just a matter of days, was well packaged and a goo size. I will order from them again.

I ordered plants from New Garden plants in May of this year. They have sent the tracking number when they shipped it. When FedEx site showed "delivered", it had a picture of someone else's door and I have not received anything. I called FedEx and they said that the package with this tracking number was supposed to be delivered to a different address. I contacted New Garden plants and they said that they will re-ship the flowers. They have not re-shipped anything and stopped answering my emails (there is no way to contact them over the phone). I wish I read reviews before ordering. So many other people had similar experience!.

Purchased 12 Sonic Bloom pink weigela 10 doing good 2 died within 2 weeks, this company does not even respond to phone or email. Would just like to have the 2 replaced

On May 9,2023 I ordered plants from Pete at New Garden Plants. On May 25,2023, I have received nothing. I have written emails to Pete alerting him that I have never received the plants, which I was told were mailed on May 17. I have received NO RESPONSE from New Garden Plants. I have now requested a refund to my credit card. Still no Response.

New Garden Plants had better pricing than other websites but you get what you paid for when it's too good to be true. I ordered three Cat's Pajamas Nepeta and two David Tall Phlox and I was NOT pleased when I saw the plants. The Cat's Pajamas did not look like they were the specific cultivar I ordered; the plants were too tall to be CPs and looked like another type of cultivar plopped into Proven Winner containers with the PW labels. The David Tall Phlox were merely stems. I don't want to hear "just give it time and tlc" when I'm expecting some more vigor and health from a plant right in its growing/flowering season. Overall, all the plants looked like they were divided or propagated from a backyard nursery to keep up with online demand but couldn't keep up with quality. This has been the worst online nursery shopping experience and I would rather pay more from a reputable website.

I received my $70.00 worth of plants. Nothing like pictured with beautiful blooms. They looked like starter plants some arrived with only 3 leaves. I sent Peter the pictures and told him of my disappointment. He gave me $11. In credit. I'm not sure this a real business. Seems like a backyard Gardner with starter plants. There is no way an owner could look at the photos I sent and not refund more. Needless to say this was my first time shopping here and my last. Don't waste your money here folks.

Petunias arrived dead, customer service non existent, many attempts to contact New Garden plants went unanswered, you can not possibly be successful with zero communication, would not recommend this business,

I contacted this garden center after my coneflowers bloomed orange instead of the cranberry I ordered and was dismissed by saying the blooms change colors when mature. He was right. They went from intense orange/pink mix to Mauve/orange mix. Pete has ignored further request to fix the situation. Poor customer service. He offers a 100% guarantee on the plants health but not wrong plants. Funny, they were tagged as Double scoop cranberry. You'd think a professional would maintain better inventory organization.

I ordered 4 "Silver Gumdrop" Coral Bells. Four Pink Panther Coral Bells arrived. I tried to send a letter to the address on the packing box. The letter included a photocopy of the order clearly showing "Silver Gumdrop". Also in the letter were 2 photographs of the "Pink Panther" Coral Bells, one inclusive of the 4 white plastic pots and one a close-up of the label "Pink Panther". The letter was returned by the Post OffOfice "Return to Sender, Not Deliverable as addressed". I also tried unsuccessfully to contact this company by email. How do I contact this company to either get the plants I want or protest the Visa charge?

I bought 3 plants <$30.00. I received the plants wilted and planted them right away. They died a couple days later even after following the directions. I emailed "pete" but never received any response after two attempts. I don't even care about a refund at this point because it's such a small value, but it's the principle. A little customer service would be nice. Will not be purchasing any product in the future from this nursery.

I purchased 32 plants from New Garden Plants in the amount of 277.00. When I received the plants, many were dead and others were questionable. I emailed Pete immediately and made him aware of what had happened. The following day I sent photographs, a list of plants that did not survive and those that may not be able to be saved. The root system on many had not matured, which makes it almost impossible for plants to come out of shock from being shipped. It has been 3 weeks, 4 emails and no response. Although they clearly state there is 100% guarantee with the proper documentation, your only option is their email address. Not replying is simply a way for New Garden Plants to avoid fulfilling their obligation to the consumer. Nancy M.

The worst online nursery experience I've had in awhile.

I've had a ton of experience ordering plants online and I am an experienced gardener. Half of the plants that I got in this order were dead on arrival, the others were in just fair condition. None were great. Even though I should've asked for a full refund, I asked for a half refund since I figured I might be able to nurse the others back to health. They finally responded a week later saying "they'll come back in the spring "

I responded saying I paid for healthy plants and that I still wanted a half refund. I never heard back again.

I've bought from a ton of other vendors this summer filling in my landscape here and I've never had such an issue. There's no excuse for this kind of customer service. I'm going to challenge the charge on my credit card. Stay away from this vendor

I had 1 great year with this company. This year I ordered in feb for an april delivery. The plants arrived and 3 had black leaves. I believe they froze or were stressed out and dry for too long. Contacted them numerous times (you can only email them) and finally they replied that they thought they would survive. I wanted healthy plants not ones that I would have to nurse back to health. Well they died and multiple texts were made again and I got the one that they would replace 2 plants. 100% guarantee they say. WRONG! It's almost june and no word or plants. Bad bad. Customer service! Last year I changed the date on my order and they took the money out twice. That was an ordeal in itself. Why go back? I did get great plants last year and silly me I thought putting in my order early would guarantee me my plants. Buyer beware!

Recently placed an order for 18 plants, shipping sent package to Georgia
But I live in New Hampshire, the site owner Pete could care less about my order
No plants. Communication. Resolution, had to shut them down on my card for payment

Nine plants I had to throw away; the rest were so piddly and weak I am digging them out and replacing with something else- NOT FROM THEM!
When I asked for a refund vis a vis their 100% satisfaction guarantee, Pete (the owner) stonewalled me.
NOT A RELIABLE OR HONEST SOURCE FOR PLANTS.

Got a micro plant with 2 leaves on the dirt and 2 ragged leaves attached. Its already died.
After sending 4 emails to business, NO response. Just wanted a replacement.
This place doesnt exist and neither does their guarantee. All fake

Plants never arrived. Contacted Pete for help with Fed Ex and he was dismissive. Contacted Fed Ex and was informed plants are "damaged" and the shipper would be refunded. I tried again to contact Pete via phone and email. Two days, no response. Basically stole my money.