Newporthillsvet.vetsfirstchoice

I enjoyed Newport Hills Vet online pharmacy at first but quickly ran into issues. Orders can either be shipped quickly or they get delayed and it can be up to 1-2 weeks before they get shipped out. My pets can't wait for their meds nor food that long when it is about to run out when I placed the order. There is zero ways to cancel online orders once placed. I'm sorry but that's not making me want to stay as a consumer. What if you accidentally duplicate or triplicate your order? What then? Sorry out of luck? Answer = yes. You have to wait for the order to be processed then shipped. Once you have it you can call for a refund/return but that's about it. I noticed this vet offers very little protection for consumers. Refunds with this online pharmacy are slower than slooowww.Even then they still fight to argue with you about how they want to keep your money. Reps are professional but it's not making me want to stay as a consumer.

I noticed that they charge a lot for shipping and tax. It can add up to $30-$45 to the order. One way to by-pass this is to create an auto ship order then cancel it after they have shipped your first one.

Sorry Newport Hills Vet but I am ceasing my business with your company and going over to chewy.com. I need a more reliable company. I've ordered from chewy in the past and have had zero issues even with customer service. If my cat's food wasn't a prescription diet food I'd of pulled 100% of my business a long time ago.

I've had nothing but issues with this vet since 2017/18 when they changed management. Wait times are horrid. Bed side manners of the vet varies from good to unprofessional. The long term vets we've established care with have retired. The new ones are hit or miss. They've screwed up medications and maintenance appointments for our pets. Almost killed our cat during a simple dental procedure. Prescribed some extra medication we never authorized. Never gave us a discount on the procedure nor additional appointments to follow. I arrived 30 min to opening door and ended up waiting 2+ hrs for them to see my cat. She had multiple melt downs in her carrier while waiting and severely damaged her face on the carrier after an 1+ of waiting. I don't know what they did to one of our carriers but we had to toss it because it got an odor on it and the cats wanted nothing to do with it after that. Each time we took them to this vet they started becoming more and more afraid of it. I no longer feel safe entrusting my pet's with Newport Hills Vet in Newcastle, WA. Their prices have been steadily increasing and after comparing them with other vets they're about 30-40% higher than other vets. They are an emergency vet but their wait times have gotten so bad they really should go to appointment only. They've apologized before in the past but it's a broken system that needs fixing. Covid really slowed down their customer wait times.

They lost a 20 year long term customer due to their unprofessional.