New Shop has a rating of 1.75 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. New Shop ranks 134th among Mobile Accessories sites.
No positive highlights yet
I don't know about the other reviews, but I bought a Genuine leather wallet case, from newshop.com and a MFI apple lighting cable they work superb, I also purchased the home travel station as a gift for my mom and a tempered glass protector for my brother, they are happy with them! And say they work great, when I told them the price they were at awe! The products did arrive in time, about a week or so. I'm happy, will recommend to friends.
Don't order anything from this company, they only steal your money! That's what happened to me, I made my order, never got ever confirmation email. They don't reply emails, the customer service number is fake. Two words, Stay out!
Don't order anything from this company, they only steal your money! That's what happened to me, I made my order, never got ever confirmation email. They don't reply emails, the customer service number is fake. Two words, Stay out!
Tip for consumers:
Stay out!
Products used:
Traxxas RC-Car
It is definitely a scam. I brought a necklace that was never shipped. They don't even give you an invoice number. There is no contact for them outside of a fake email. Keep your money.
The payment was sent to a direct person. This way they don't have to refund you at all. And there's nothing you can do legally.
I don't know about the other reviews, but I bought a Genuine leather wallet case, from newshop.com and a MFI apple lighting cable they work superb, I also purchased the home travel station as a gift for my mom and a tempered glass protector for my brother, they are happy with them! And say they work great, when I told them the price they were at awe! The products did arrive in time, about a week or so. I'm happy, will recommend to friends.
Both shop uses the same website. I did my research to see if they are legit. I downloaded the picture from their "about us" section and did a google search. The group of workers are not theirs. Same with another shop called Soarmall (their workers image is from Ikea)
I ordered over a month ago. Haven't gotten anything and now won't respond to my emails about a refund.
Bought a tool cart her Nov. 4th, 2020. 2 days later or so tracking number was given through USPS. It than was changed to FedEx shortly after. So, Been watching it come slowly my way by FedEx. And on the 17th of November was to arrive. And my tracking said it arrived at 4pm. And I never saw a delivery truck, or recieved the item. Emailed about 8 times... No response. Tried getting help from FedEx, and they said my package arrived in my town, but was wrong address and name to the tracking number I recieved. And since they can't give me the address to see if ots my package, I am trying to contact the place I bought the tool cart... and as stated, no response... very aggravating... payed for Item, never recieved, and no response.
I bought a case about 5 months ago for my Samsung Note 5 and the snap that holds the phone broke off.
Since newshop.com does not have a phone number, I sent them an email and got a response the same day. They asked for a photo of the damaged part and afterwards they sent me a brand new case the next day.
I think that is pretty good customer service
Ordered a product of Legoelys for my granddaughter on April 19,2020. Guest tracking does not work and I cannot get a tracking number from customer service. I have emailed customer service 4 times with no response. Very poor/non-existent customer service. Invoice Number IN*******. Reference # MAWAGQDAA
Ordered July 3 and as I entered my tracking it says it was delivered on June 25 how is that possible
Tip for consumers:
Don't buy from here
Products used:
None
They have a new website
Xevipbeat. Shop
Or on the site it says HOSTMAIL
USUALLY TARGET MARKETPLACES ONLINE
This vendor is a total scam! The product they show is in no way what you receive! You get a cheap product and you can't contact them by phone. We have e-mailed them and have not gotten a reply. Buyers beware! CHEAP CHINESE IMMITATION!
DO NOT BUY FROM THIS SITE!
It took them 10 days to deliver a phone case, after I paid over 7 dollars for expedited shipping. The case itself was only 6, but I wanted it in a hurry.
10 days later, it shows up and it's obviously been used (oily smudges all over the back), and it's stretched out so it doesn't fit the phone tightly. Which means buttons don't work because there's extra space between the phone and case, and the case itself doesn't fully protect the phone.
Returns don't include shipping, so they make their money off you that way.
** stay away ** I'm going back to Amazon.
I ordered a Reiko leather iPad case from a website called NewShop.com, and it had a horrible smell to it, almost like gasoline/oil mixed with other chemicals. I left it out of the package and outdoors for several days, but the smell didn't dissipate. I tried to return it for a refund, but NewShop refused to pay for return shipping because it wasn't considered a defective product. However, it should be considered unusable, since being subjected to the toxic smell causes nausea and dizziness. It would have cost me more to ship it back than it cost to purchase it, so I didn't bother sending it back. They could have just issued a refund anyway, but chose not to. I definitely wouldn't buy anything from them again due to the poor customer service.
Hi Tony,
NEWSHOP.COM takes pride in serving its customers with the best care possible. It is Unfortunate to hear about your bad experience with us. It is on our policy that a customer must send back any damaged or incorrect sent merchandise and once we receive it, we refund the customer in full (you refused to send any products back). We acknowledge that you have disputed the charges with your credit card company and have been paid back in full. We wish the issue was resolve on a better way for both of us. Please email us at support@newshop.com for a way we can still help you.
Best Regards,
I got a protector case it looks like the otterbox brand I love it... i got a Samsung note 5 and this case protect the phone all over
The case that i got... the item # is: SLCPC09
Just in case if someone wants it
Hi Alex,
Thank you for your kind words and we are glad you enjoyed your new case! We also thank you for sharing and thrilled to hear that your expectations were met.
Your kind feedback helps us keep improving and providing good quality products at great prices.
Best,
As the top online retailer of cell phone accessories, we offer a large range of chargers, phone cases, screen protectors, pouches and more. Shop now!
Hi L. C.
We feel very sorry to hear about your experience at our website, we always seek to give our customers the best care possible.
We shipped this package via USPS Priority Mail. USPS claims it delivers its Priority mail between 2 to 3 business days, but package has gotten delayed. We feel terribly sorry that once the package leaves our warehouse it is beyond our control.
Due to this incident you have experienced, we have changed our shipping options to prevent this from happening again.
Best,