New York Safety Council

My wife completed the main course and reached the review part, she log in to finish 2modules in the review part and was denied access and course was automatically blocked. Error message asking for her to re register and to re pay the fee. After spending 5 hours to complete the course and reaching the 2 last steps in the review for this to happened. Therefore I disencouraged consumers to use their services.

I was 2/3 of the way through the course, failed the security questions because they're stupid questions and I couldn't remember what I put. I contacted them and asked to speak with a supervisor, they refused and ended the conversation. They then made me restart course, but they didn't make me repay. Started the course again, got to the very last quiz and failed the questions again. I called and asked to speak to a supervisor, was supposed to receive a call back but I haven't heard anything. Such a waste.

Wish I saw these reviews prior to spending 4.5 hours and then getting blocked. I was almost done and missed some questions and boom blocked. Wants me to re-register and pay again. I'm disputing with my credit card company.

Customer service is rude and terrible! I failed the last section in module 3 which is only one question and got 100 on all the other modules and they blocked me and told that I have to register and pay again. This is CRAZY!

DO NOT use this NYS National Safety Council Driver Safety Course. I was just finishing up Module 3 very long so was tired and I for some stupid reason answered 2 security questions wrong. So they locked me out. So instead of reverifying my identity and letting me back in they say I have to pay for a new course and start over again. How Absurd! This is a money making scam and completely unfair. Do Not under any circumstances take this course find another!

It's created in specific way that you'll purchase it again and again. Many ways to make mistakes and you'll failed entire course. Don't buy it. There even cheaper courses from Chinese guys

After paying $19.95 (red flag) for the online defensive driving course and providing too much personal information drivers license #,insurance policy # etc the system blocked me from taking the course. It asks what state did I get a ticket in. I have no tickets and there is no way to enter that so system blocked me from competing course. They did not respond to emails and was left hanging on the phone. I think they are mining for information and not sure why they are allowed to operate.

I don't recomend this school, I completed a defensive driving course and I payed for overnight shipping and I never go the certificate which I need for court. My court was rescheduled and I had to get in touch with them about the certificate and they said it was going to take 5 days to get it even though I payed $29 for over night shipping. All they did was disconnect chat

I have completed the defensive driving course back in 2018 with this company. I decided to return again. The site has definitely become more tech savvy. They have database with a bunch of random questions for you to answer while registering such as what is your eye color to "do you prefer walking or running...etc" what type of pet you ever owned. They create these questions ahead of time so at any point in the course, they randomly ask you questions to see if you that is taking the course and not someone else.
Some instances the questions did not pertain to me but because its multiple choice I had to answer.

So now when you go through the course its broken down into 4 modules. Seems short? Hell no! It has subcategories I think I saw about 8 videos but most likely its more. For each video you can read on screen and listen, but, you cannot proceed to the next video until the system tells you to proceed after it finishes reading on screen. Ok no problem. Sometimes it prompts you to speak into the microphone via the device you are online with. It uses your voice by reading the same sentence every time to confirm its you.

I login I listen then at certain points it presents a brief quiz. If you answer wrong 3x you may get locked out and have to start over. Yesterday I spent the day going over module 3 and it kept looping me making me redo Module 3 every time I get to the end of the Module 3 where it prompts you to press continue. It was infuriating! I wasted so much time. It did that to me in module 2 while viewing on my cellphone. (Below is a picture of the window where I could not pass to the next page.) So worried I decided take the weekend to wrap this up on my desktop as I was nervous the software is not acknowledging my review.

Here was my issue. I was in the final Module which was 4 and chapter 2. I decided to login and continue, but one of the questions that it asked me I did not remember so I failed 3 times and they kicked me out the course. I finished about 90% of the course. I couldn't wait to be done as this system is flaky and the security measures they take to verify your account is beyond ridiculous. Its driving course to reduce your auto insurance for God sake, not the SATs or MCATs.

I contacted NYSC (not the gym) and explained that I was blocked. They offered me to do the course over. I told them no because this process is grueling going through the classes that its exhausting and not worth it. They said that is all they can do for me. I asked for a refund and the person on chat would not directly respond. I said now you block me from finishing maybe 6 short vides and your keeping my $30? So I can only IMAGINE how many other people they are ripping off with their policies. This is not right. Your punishing us for not remembering an answer that DOES NOT pertain to the course. You want your money then let me verify with the 40+ plus questions you gave us to verify and continue where we left off. It is wrong of this company to take our money and not let me finish 45 minutes MAX of review when I have finish 4.5ish hours.

So now I must go to an in person class and pay double and you keep my money? Where is the fairness in that.

DO NOT ENGAGE THIS COMPANY UNFAIR PRACTICES

Stay away from this company, they don't answer the call, log you out. I couldn't log in for three days and after finally logging in on my phone, they opped a questions that I couldn't even read. I clicked on the wrong button and the blocked me out asking me to reregister. Shameful company. STAY AWAY, try "I drive Safely" company, same price much better services

They've changed the course so much that it feels like a scam. If you answer the questions wrong, they lock you out and expect you to reregister and pay again every time, no matter where you are in the course. I was emailing with them and they were very quick to reply, until I ask for a refund. Twice. They stopped answering. There's nothing in the fine print when you pay that says this will be the case. Horrible business. Do not recommend. Find another course that doesn't try to steal money from you.

1. Login using voice recording and QR code both tried and failed again and again and finally with the chat help took an hour and finally got in. All kinds error showed up.
2. Worst thing happened after I finished and passed Module 1 and 2. At Module 3 (when I finished 70% of the entire course), I made a wrong answer of a question for Vehicle emergeny chapter and the next I saw an error message that my course is blocked and I have to purchase and register again and have to take entire course. Should get no star at all. I spent almost 7 hours on their site by now.

This was an amazingly frustrating experience. The voice recognition security feature is over the top. Like another reviewer, I was 2.5 hours into the course and missed and question (with tricky wording) and was locked out. The only remedy is to pay another $25 and take the entire course again. So the company makes more money when people fail, which just seems wrong.

Cero rating it's not good! Don't try they like steal you money they blocked your course to pay again

At first course went well but when it comes time to get my certificate, they didn't provide me with a copy. When I contacted them they said I must wait 7-10 business day to get it unless I paid more money to get it faster. When I express my frustration kindly to customer service, gentleman just said goodbye and closed the chat. Very unprofessional. They should let clients know upfront that their delivery system has been changed and certification is no longer available upon completion of the course.

I was halfway through the course and by accident I answered one (of many) of my security questions incorrectly. The site offered a "Retry" which I then answered correctly. Then they blocked my account stating I had too many attempts to log back in.
When I went to the Chat area to discuss, no response. It did not send my request through. Finally, I sent an email. They responded sorry for the error please send us additional info and left me with the thought that this will be ok. I just received an email stating the account is no longer available. I can re-register and if I pay an additional fee I can avoid being blocked out the next time...I told them their service is disgusting and this is just a way to make more money rather than helping people. This is not a service I would recommend to anyone. I wasted over 3 hours of my time.

Completely different than in the past. Got locked out and blocked, so did my husband. No representatives answer the phone and I never received an email or 'chat' back.
Seems to be a scam at this point. I cancelled my credit card purchases and moved on.
The reviews on their website are from 2017
Go elsewhere

I have had nothing but problems. Finished course-still says in progress. Chat feature never connects you-have tried chat at least 10 times. Spent 4 hours on hold-no one ever answered. Emailed 3X…no response (says will reply within 24 hours).

I've used NY Safety Council online course in the past with no problems. This year was different. I got locked out of the course two times due to the voice recognition system and was put on hold for 1 1/2 hours each time before I could talk with a live person to get the "locked out" removed. I'd recommend an alternative program in the future or an in-class program.

Hello,
Voice biometrics are iffy, someone talking in the next room, a car siren, maybe an asthmatic day... halfway through the course today, always same pretty quiet room, computer, etc., I failed the voice ID twice and was locked out. On Saturday at 1pm. Chat Help - '36 minute wait' then that window went away. I sent a Contact Us email... no reply yet four hours later. My insurance agent recommended this company. I regret it didn't occur to me to read reviews first! This explains the ½ price sale, because the other half will be spent in buying another course from them or another company.

Don't waste your money. The platform is a scam to make you re -register and pay multiple times. They refused a refund too.

After paying for the course and midway through it - I failed 1 question 3 times and was told am blocked from course and have to pay for it AGAIN and take it all from beginning over AGAIN. This is a scam and their online reviews are totally FALSE on their site - AVOID this course - instead of saving money it is making me pay for course over and over again if you get any question wrong. Somehow the search algorithm keeps showing this course at the top - I wish this review would show with it to tell people that this course will just keep taking your money if you don't get all the questions right.

My registered for the course in attempts to lower his insurance. He had issues with the program, so he accidentally maxed out this three attempts. We reached out to customer service and explained the situation. We were told that he would have to re-register, which based on the website was not an issue. However, their website and terms that we must re-register does not explain that ANOTHER payment would have to be done. The fact that their website is ambiguous and honestly not user friendly for people who are not use to using the computer.