• Next

Next

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Next has a rating of 1.68 stars from 69 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Next most frequently mention customer service problems. Next ranks 391st among General Apparel sites.

  • Service
    19
  • Value
    17
  • Shipping
    16
  • Returns
    15
  • Quality
    16
Positive reviews (last 12 months): 14.3%
Positive
2
Neutral
0
Negative
12
2
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Clearly they don't care about product quality or customer service or making right what they have wronged.
How would you rate Next?
Top Positive Review

“Went into next in Southend.”

Janet G.
11/26/23

Went into next in Southend on Friday to do some Christmas shopping. The young lady that served me was Rebecca. She was a star so helpful and pleasant nice to see an assistant actually smiling.Went above and beyond

Top Critical Review

“Fake images”

Dan A.
1/26/24

Ordered a waistcoat for my wedding. Image was a double breasted waistcoat with a floral pattern on the back. What was delivered was a single breasted waitcoat with a plain back and pattern on the inside. Spoke to customer services and their only solution was "we will refund you a discount to keep the one you have"... 30 mins later we chcked the website again and they had marked them all out of stock. Sneaky, lying you know whats... funnily enough the only other review is a one star from someone else who bought the same thing 3 days ago same day as us

Reviews (69)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (18)
Thumbnail of user dana938
1 review
0 helpful votes
January 26th, 2024

Ordered a waistcoat for my wedding. Image was a double breasted waistcoat with a floral pattern on the back. What was delivered was a single breasted waitcoat with a plain back and pattern on the inside.
Spoke to customer services and their only solution was "we will refund you a discount to keep the one you have"...
30 mins later we chcked the website again and they had marked them all out of stock. Sneaky, lying you know whats... funnily enough the only other review is a one star from someone else who bought the same thing 3 days ago same day as us

Tip for consumers:
https://www.next.co.uk/style/st853880/U95923#U95923

Products used:
https://www.next.co.uk/style/st853880/U95923#U95923

Service
Value
Shipping
Returns
Quality
Thumbnail of user jc1799
1 review
0 helpful votes
December 21st, 2023

Used for the 1st and LAST TIME. Ordered 3 items, with a very short time I received an email saying that 2 of the items had been sent to the wrong depot, and they had refunded my delivery charge as an apology. Ok seems fair I thought. Except I have not received a refund and my emails questioning what has happened and why have not been answered. Do yourself a favour and shop elsewhere as I will be doing in the future. Sadly a minus option is not available for the rating

Service
Value
Shipping
Returns
Quality
Thumbnail of user marciab476
1 review
3 helpful votes
June 12th, 2023

Firstly, my apologies as I should have written this last year December. Thank you so much Maxine - Next store West Bromwich, for locating my parcel which I collected and when I arrived home; couldn't find it. Tried to track my steps and came back to the store and told they couldn't find it. Much appreciated that you took the trouble to check the store room for me - bless you!

Thumbnail of user janetg1442
1 review
0 helpful votes
November 26th, 2023

Went into next in Southend on Friday to do some Christmas shopping. The young lady that served me was Rebecca. She was a star so helpful and pleasant nice to see an assistant actually smiling.Went above and beyond

Tip for consumers:
Keep smiling Rebecca

Products used:
Candles and diffusers

Service
Value
Quality
Thumbnail of user donaldm1974
1 review
0 helpful votes
March 11th, 2024

Ordered mothers day flowers, these have still not been delivered ( yesterday was mother's day) Terrible service from a company who I will jot use again and hope others do the same.

Tip for consumers:
No apology

Products used:
None

Service
Value
Shipping
Thumbnail of user bathshebamcbride95
2 reviews
1 helpful vote
January 8th, 2024

Die Qualität der Kleidung ist nicht schlecht, ich habe Sachen für Kinder und Erwachsene gekauft. Der Service ist schrecklich. Ich empfehle nicht

Thumbnail of user tymoteuszz1
1 review
1 helpful vote
January 27th, 2023

NEXT Glasgow, Buchanan galleries
Ruined Event, my trousers were supposed to arrive Friday after 1 o'clock I received a message that my parcel was ready to collect in the store but nobody had seen it in that store. Customer service said that they experienced a wee glitch and actually after receiving the text confirming that my parcel I ready to collect I always needed to wait 24 hours to collect it, Is it some kind of joke? Avoid as a covid-19

Thumbnail of user kcassidy57
1 review
1 helpful vote
September 9th, 2023

The Next website is abysmal, clunky, slow and badly managed, I ordered a tailored fit suit jacket, clicked on the link to purchase the trousers to find the matching trousers are slim fit, schoolboy errors and extremely annoying - taking my business elsewhere, the one star rating I have added is only because I cannot post this review without it

Thumbnail of user afshanm1
1 review
1 helpful vote
July 12th, 2023

Next make it next to impossible ( no pun intended) to return in person because their website list stores that do not take returns ( most London stores listed are Reiss where you can collect an order but can't return, you only find this out once you have made the trip! As the website is wrong. So you will pay for delivery of clothes AND you will pay more if you want to return. And if you ring their customer services, you will get through to someone who speaks poor English and had less knowledge about how to return than you do. So don't bother go elsewhere

Tip for consumers:
Very disappointed with their service as I like their clothes

Products used:
Dress, shorts, tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user pollyd7959
1 review
0 helpful votes
August 3rd, 2023

I ordered at the beginning of the year. Waited 15 weeks when it are the chair had no screw mechanism and the couch was 2 different shades of grey also quality of material and cushioning was not the best. I spoke to next who explained I would get compensated for the wait and encouraged me to order again and they would have the quality checked before delivery. I waited 12 weeks. It arrived and settee had exact same issues. During this delivery my floor was damaged. I was contacted by complaints department who were not the people previously dealing with this issue. She would not take responsibility for what they had told me because it wasn't her department. I was given option of taking a discount for a settee (extremely poor quality)or allow them to send someone out to see if they could match material. Said no because if I pay any money I would want a high standard they say they provide. I refused to order another one because it would take another 12 weeks and didn't want risk of this happening again. They allowed me to keep the settee until I could find another alternative. When everything was finally uplifted I was told there would be no compensation because I didn't reorder and they had given me option. So 8months later I'm left with stress and disappointment. They did send someone out to fix damage to floor but they were unable to bring it back to how it was initially. Disgusted I wouldn't encourage anyone to buy

Thumbnail of user stevem3013
1 review
0 helpful votes
February 19th, 2023
Verified purchase

My preference is for V-neck T shirts however this style has limited availability in NZ. Browsing on-line I came across NEXT which I knew of, having lived in the UK (nearly 30 years ago...) $44 NZD for two T's including delivery to NZ - bargain!
NEXT kept me informed as to delivery timing, updating for the effects on airline flights of the devastating cyclone Gabrielle that hit NZ. Goods duly arrived approx. 12 days after ordered on-line. All good so far.
Tried on one T - perfect fit, great quality cotton.
Tried on the 2nd T - different fit / sizing despite both being labelled "L" regular fit.
Contact NEXT on line to advise of the problem - Saturday NZ time - did not expect a reply until our Monday afternoon (UK am) - Confirmed nature of the problem and sent a picture of the two T's overlaid with a tape measure to show sizing discrepancy (this was not asked for but I supplied as courtesy).
Refund given for incorrectly sized T and advised to keep or give it away.
My son will be the beneficiary.
Absolutely faultless customer service.

Tip for consumers:
Value of money is excellent if you live in NZ

Products used:
V-neck T shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user gehannasef44
1 review
0 helpful votes
October 12th, 2023

I ordered beds with assembly and they came without assembly so we had to reschedule 4 days again to delivery and assembly with kids sleeping on the sofa after paying £1500 for the beds.

Products used:
Beds

Value
Shipping
Returns
Quality
Thumbnail of user joannar165
1 review
1 helpful vote
August 24th, 2022

The management staff are so rude they should be dismissed I have been told to get out of shop I'm always moaning and the manager David called me a liar so I asked for cctv footage of the incident which I have every right to request but was told no
Maybe your manager needs to read the government legislation on this before he refuses a customers request as it's my right again very disappointed
I will never use this store again as I was told by Freddy to shop else where

Service
Thumbnail of user karent1753
1 review
1 helpful vote
March 13th, 2022

I have used next for several years lately the quality and range of female clothing has rapidly gone downhill.

Tip for consumers:
Use a cheaper more efficient online ordering store like debenhams.

Products used:
None the website was continually down!! However going into stores the choice and quality of clothing is very poor.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ramaa13
1 review
2 helpful votes
February 12th, 2022

I've called them multiple times on 3 different numbers to ask them about something and they kept declining the call and they used the excuse of "your signal is bad" which absolutely sounded so fake I won't take this F U NEXT.

Tip for consumers:
Don’t ever deal with this company they are $#*!ed up.

Products used:
.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rachels1653
1 review
1 helpful vote
July 30th, 2023

I purchased product C90-998 from store, the first time I wore this item it ripped. I'd paid £38 which is a lot. I had the receipt so I went to return the shirt. Next refused for me to return it as they said I made the rip, this was very upsetting as I hadn't and I actually really liked the shirt. Very bad service from next.

Service
Value
Shipping
Returns
Quality
Thumbnail of user honestreviews.
3 reviews
5 helpful votes
September 1st, 2022

EDIT: Since leaving this review, Next has exacerbated the issues and is harassing me continuously with weird/random text messages and emails. It has not refunded my original order or responded to my complaint. Emailing the CEO Mr Simon Wolfson was a waste of time as the response comes from the same incompetent complaints department. I am now having to take legal and regulatory action against this company. Simply from having placed an order correctly. Shop here at your own risk!

Placed a large order, added a new shipping address which was correctly showing at start of checkout but Next system decided to randomly select another shipping address at point of taking payment. It had nothing to do with Paypal. Immediately noticed on the confirmation email and called them (the most dreadful Indian call centre - you've been warned!) and then began the circus of trying to get the order cancelled. Took up an entire afternoon not to mention the stress involved due to dreadful handling in India. The next day I received an email saying cancellation is not possible despite calling them immediately, explaining the error was on their part and with dispatch/delivery still 6 days from that point. Emailed a complaint and so far have not received a response. This company has gone completely down the pan! It has no values and clearly doesn't give two hoots about its customers. I shopped here regularly in the past but I will not be shopping here again. It's just not worth the risk in case something goes wrong! And this has been the case with last two orders.

Thumbnail of user karent1948
1 review
3 helpful votes
July 23rd, 2022
Verified purchase

I am not sure Next know what they are doing. I ordered items online and as you would expect I thought I would get next day delivery as advertised but once I got to the pay section it came up 3-4 weeks…ok I said I can wait. Then 2 days later an email to say one of the items as become available and if they can take the money from my account by a certain date then they will send the items. Then i got an email to say they have the money but as yet no email mentioning when it will be delivered. Since then i have had 3 more items "supposedly on the way" but no confirmation of delivery.
So many emails but no items.
Disappointing to be honest and not what you expect from a big "name" store. Won't be ordering online from them again as I'm not convinced they know what they are doing

Products used:
None have not arrived hence review

Service
Value
Shipping
Thumbnail of user michaelf4664
1 review
0 helpful votes
August 30th, 2023

This is first time I've shopped with next online £110,it's been worst shopping experience ever had,staff are polite but lie,they don't know where parcel is they don't know when if it will be delivered, worst of all they've sent me several updates on delivery which have been made fantasy, 7 times I've had to phone next each time polite but haven't a clue when where goods are when if will be delivered, of course I will never buy from next again,and their choice of courier evri is hopeless more incompetent lies, both do not deserve honest customers,maybe they mean to be good,but can't carryout tasks they have to do,all this is total lack of care for customers.,tomorrow if no delivery after 8 days waiting I will need to request refund.

Tip for consumers:
This whole experience shopping next online has been awfull ,none of them although polite know what has happened to parcel goods

Products used:
Have never recieved goods after 8 days ,hoping tomorrow

Thumbnail of user sidneye36
2 reviews
1 helpful vote
February 22nd, 2023

Website functions are clunky and annoying, slowing down the buying and finding process, making overall annoying to use.

Tip for consumers:
Use another shop.

Products used:
A hoodie which has since worn out.

Service
Shipping
Returns
Quality
Thumbnail of user kanaw1
1 review
3 helpful votes
November 21st, 2022
Verified purchase

I write to warn everyone who wanna place any order from NEXT think TWICE! This company is the worst company I ever seen.
I have been a loyal NEXT VIP and Unlimited customer, I ordered over £******* with this company, they send out faulty and broken items so I returned items by their EVRI courier collection with tags and all in original packaging I had all the proof of online purchase and NEXT refused to refund me, I need to dispute each transactions with my bank and still in process. After I raised dispute with my bank, few days later NEXT sent two guys from agency to my home address with my private details and my family personal details as well all printed on paper obviously NEXT did a hard search without customer permission and they use camera recorded our faces and vehicles, they are threatening and harassing me and my family. NEXT are clearly using this as a way to avoid refunds which is absolutely disgusted! I will NEVER EVER shop with NEXT again, extremely rude staff ( Female Manager of BICESTER NEXT store), shocking online customer service, shame on them! Be prepare to deal with many phone calls, emails, worries, waste of time and losing your money if you wanna order from this SCUMBAGS company!

Products used:
Clothing and homeware

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlenegreenaway09
1 review
0 helpful votes
July 23rd, 2023

I have been a customer for over 20 years and spent thousands with Next. Now they have accused me of sending back a children's shirt instead of a man's blazer. They are adamant I have done this when even the colleagues in the store are saying that's impossible. I have complained for months that something is wrong in their warehouse as once I received a brand new pair of New Balance trainers in the box for a £29 item! They loved my honesty them and this has happened countless times, it they have now decided I am committing fraud and refuse to accept anything else! Never seen the children's shirt before. Would be very careful buying from Next now when return items I suggest you video record the stores. Not only have they charged me twice for the same item they have also charged me a so called investigation fee so I have lost out on £120. To add insult they have said another item has appeared as a flag. This has caused me much distress and anxiety and I will not stop until I receive and apology and my name cleared. I have asked for the CCTV of the store to be viewed and they have refused. Probably as it will prove I am innocent. BEWARE.

Thumbnail of user wayneh537
2 reviews
0 helpful votes
February 16th, 2023

Last Year...2022...My Rate for NEXT INSURANCE for my Snowplowing Business increased from 2005.00 to 5200.00 with NO CLAIMS I only made 2200.00 last year...

Thumbnail of user susanc3705
1 review
3 helpful votes
December 5th, 2022

I am a next account card holder. This years womens range is appalling. I wouldnt wear 95% of it if you paid me. Please... sack this awfull buyer. Its boring.drab. Cheap looking. Over priced cr.p.. What is going on!. I gave the benefit of the doubt throughout covid. Well you need to get your act together! Very poor. Im considering cutting up my card.!

Tip for consumers:
Only go if you have no elegance or taste

Products used:
Such poor range.. horrible colours didnt buy

Service
Value
Quality
Thumbnail of user darrellp97
1 review
3 helpful votes
October 5th, 2021
Verified purchase

Had a credit account, never missed a payment, always cleared quickly and then suddenly 'temporarily' restricted for no apparent reason (it's been a few months now and still in place). I'd paid for a years worth of unlimited delivery on the basis that the service would continue to be frictionless, won't be doing that again. Good job I'd cleared my entire balance ahead of this mystery restriction.

On top of that, the website now seems to be falling apart at the seams, errors when trying to access the account area, search not returning results despite accurate keywords, poor interface, especially on mobile. Weeks long delays on 'in stock' items I'd shut down my account if I didn't have to call them.

I'd rate them as 0 out of 5 if it were possible.

Tip for consumers:
Don't use them.

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Shop the latest women's, men's and children's fashion plus homeware, beauty and more. Next day delivery and free returns available. Shop now!

How do I know I can trust these reviews about Next?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Next?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business